Newest Review: ... suit facilities - had to share communal bathroom. Made a complaint to Expedia by phone shortly after arriving at the ... more
EXPEDIA worst experience ever.................. .......be warned
Author Name: Kim Lamb
Advantages: Appears to be a bargin
Disadvantages: Based in India so not subject to UK consumer rights
A telephone agent sorted my holiday plans on the phone, for my return I was booked to leave Las Vegas on Friday evening and get to Manchester on SUNDAY. Just what a woman in her 50's travelling alone wants. As the e-mail stated I would receive conformation of the booking within 24 hours I though this would be simple to sort out as it had not been confirmed.......WRONG! I was then told that they had taken my money, the flights booked and agreed so the 24 hour conformation meant nothing and I should have rung back the same night to amend it...............problem was at that point I did not know I had a problem! Despite a minimum of TEN phone calls and now two complaints by e-mail which have been ignored the position remains the same. I finally got the '24 hour conformation e-mail' 15 DAYS later, and only because I was complaining that I had never had it?
IT IS MY OWN FAULT, if I had read these reviews first I would never be in this position, why do we wait for it all to go wrong before looking at the reviews. The company is based in Lahore, India. The staff are rude if you ask how you can complain about the service. My family & I will never use this company again.
Summary: Hard lesson, I am a frequent traveller Expedia will never again have my business!