 |
direct.asda.com
by madmummy2013
My 8 year old son has been saving his birthday and pocket money for a long time to buy an Xbox 360. when the wii u launched he decided to save for that instead. So begins our adventure of fantasy proportions. Ordered Wii U premium bundle with Mario Bris on monday 8th and paid for named day delivery on wednesday between 8am and 1pm. ... Wednesday comes and no email or delivery so call their customer services to be told they have no idea what happened, when it might come, but will send an email to relevant party and let me know when they get an answer in 24-48hrs. 4 hours later after ringing Asda house twice and customer services 4 more times, a manager finally had some answers. My sons order apparently got lost in a black hole but it would definitely be her thursday, and a £25 gift card as an apology. Apology accepted and son placated. Thursday get another phone call and 3 emails to confirm delivery before 1pm thursday. 1pm comes and goes so I ring the courier service who inform me Asda have recalled the parcel to them so they cant deliver. Cue several more hours on the phone and a 8 year old throwing an almighty tantrum. Long story short they dont know why the stopped the delivery when the van was in my area but will send another one and "promise" will be here monday. Website is now showing out of stock so will see tomorrow if it does turn up, but not likely given track record.
Read the complete review |
|
|
direct.asda.com
by stephanieeff
After 4 failed attempts at ordering online (page wouldn't load), I eventually ordered an LG TV from ASDA Direct on the 5th April 2013 over the phone.
I paid an extra £4.50 for next day delivery and was told it would be delivered on Saturday 6th April.
I was given an order number over the phone, but I never received ... a confirmation email of my order.
Saturday morning I used the ASDA Direct website to track my order. It showed this message:
"Delivery status:
Whole Order Despatched - All of the items shown below have left our warehouse and are on their way to you. You can use the tracking link below to see how your delivery is progressing."
I called ASDA Direct to ask about delivery times, was told that they deliver up until 2pm on Saturdays so the TV should be with me by then.
Called again at 2.30 to enquire about delivery again to be told that my item would not be delivered today. I was then told this was because of "A delay" and then that the Delivery company hadn't received my item.
I asked for a refund for the next day delivery payment, and was told that it should be delivered on Monday, which will be another day of my childrens holidays wasted having to wait in for an item (that may or may not even turn up!)
Will update on Monday.
----- UPDATE -----
I contacted the delivery company directly first thing this morning, they (unlike ASDA) were very helpful and explained that ASDA had not printed the delivery sticker until 11am Saturday morning and they were yet to receive my item for delivery. They estimated that they would receive it either later today or tomorrow and it would not be delivered until tomorrow or Wednesday.
I called ASDA immediately after to cancel my order all together. I am back to work tomorrow & wont be in to accept delivery. Customer advisor stated that I would be refunded within 2-3 working days and apologised for "disappointing" me.
The advisor called back five minutes later and said that the only way I would be able to receive a refund is if the item was delivered and I was there to hand it straight back upon delivery. I stated that this was ridiculous and I wouldn't be in, after 10 minutes on hold he repeated the information that I'd be refunded within 2-3working days and ended the call.
I await a refund and hopefully this will be the last I have to deal with them.
I initially chose to shop with ASDA direct as the item (an LG Television) was on sale at the very good price of £299 and the reviews of that particular model were very good. I am hugely disappointed with ASDA and won't be using them again.
Read the complete review |
 |
cottontraders.co.uk
by PaulHJenkins
I have ordered from Cotton Traders on three occasions over the last year. Once I ordered ten pairs of trousers- all the same style- two pairs were a sixe tto small even thought they were siad to be the right size on the label. A second order for shorts for a holiday took over two weeks to arive by which time I was on the ebach! The third ... time I ordered from stock a Blazer, a pair of trousers and a shirt. The shirt was out of stock even though the website had siad there were plenty available and the Blazer was still missing a week later so that i did not have it for the funeral I was planning to attend. Their complaints system is also not fit for purpose- requiring complaints to be in writing only; when I did get through to head office on the phone I was assured that I would be called back by customer services but this took four days before I was able to request a re-despatch by 24 hour courier which they refused. They suggested that I should have ordered earlier and I apologised for the fact that my relative had not died earlier to allow time for their delivery system.
Read the complete review |
