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boohoo.com
by venice105
I have in the past placed three orders with the retail clothing website, boohoo.com, without incident. I was until recently quite happy with the quality of the items and the price paid. Delivery is speedy. I purchased a few dresses which were decent quality for a quick fix of trend dabbling (best avoided at my age anyway!), a furry ... jumper that I was quite pleased with, and a beaded blouse which is really lovely. I found the sizing to be accurate although I purposefully bought items that were not in the trashy and tight section which does comprise much of this site's product.
The website has such a vast amount of product that navigation can be slow, although specific searches and category tabs can help narrow this. There are also customer reviews which are invaluable when it comes to shopping online. I really do not shop for clothing online often as so often there are discrepancies in fit/quality. Unfortunately with my most recent order there was one item that just looked very tacky in person and didn't suit at all, so I posted it back expecting a full refund.
It took a good two weeks before they confirmed they had received my returned item (this after me prompting them with an email). They informed me they were very busy etc etc (it was shortly after the holidays). And then a couple more weeks passed before they confirmed my card had been refunded - minus a £2 "re-stocking fee", which apparently they charge for each returned item. I honestly thought this was a joke, but having been ripped off far worse by another online retailer in the past my hackles went right up. I did some Googling, with some conflicting results. I did find several sources highlighting that the Distance Selling Regulations act forbids re-stocking fees by websites, and having read the section several times myself it seemed fairly clear cut.
I fired off an email to the company stating that it seemed to me they were operating in defiance of the act, which they have repeatedly denied, citing that I took more than 7 days to return the item (given that it was received a couple of days before Christmas and I returned it before New Year I would have thought there would be some leeway what with numerous non-working days in between), but they did not log it in as being returned until Jan 5th and further stated because I had not notified them in writing that it was within their rights to charge me the fee.
I just cannot be bothered calling the Office of Fair Trading or whoever about this. It just boggles my mind that a company would continually alienate customers (needless to say I will not be shopping there again) with this attitude. Returns are a way of life with internet shopping, I have never been charged a fee like this before, so I am taking to the mean streets of dooyoo to moan about it, sorry! With the volume of goods this company must get in returns there is some major cash being made on the £2 per item re-stock fee. Yes it's only £2, maybe in this corner of consumer cheapism that is the price to be paid for my own folly.
So forgive the unabashedly biased rating here if you wish. While I have been pleased with many items I have purchased here, in my opinion charging re-stocking fees is shady to see the least if not illegal, I am sure companies like this consider the massive profits they are making worth alienating customers, (though I for one cannot fathom why anyone would continue to put up with this when there are numerous other sites that do not charge a fee). Despite my repeated whinging this company refused to give me back money that was questionably at best charged. They do not give a toss about customer satisfaction. Shop at your own peril.
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woolovers.com
by Libby270
I have been a customer of Woolovers for a number of years and find their products to be very good quality for the price. The number of different styles, colour and material combinations make it difficult to choose which one to order! A big bonus for me has been that there is no scrimping on sleeve length either. No 3/4 length sleeves ... offered on something that is supposed to be keeping me warm. No problems with machine washing either. The jumpers and cardigans go in the machine and come out without losing shape even after a number of washes. Sometimes the sizing can be a little confusing but I have found the online help useful, particularly when buying a unisex style. Delivery is fairly fast, better than some online stores but not quite up there with the best.
One question ...... when are you going to offer shirts or blouses to wear with them?
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matalanonline.co.uk
by GOLDIELOCKS181
If you are like me, live in the middle of nowhere, don't drive and dislike going shopping anyway, then online shopping will be your best friend. I have known that Matalan are online for some time now but I always seem to forget when i'm looking for clothes online. Anyway to cut a long story short, I desperately needed new casual clothes ... without spending a fortune and my boyfriend suggested looking on Matalan, so I did.
I was impressed by the range of clothing they offer for women, men and kids, but they also sell Jewellery, Acessories, lingerie, footwear and Howeware. I had always had the impression that Matalan was for the 'older' generation and although there are things I would consider too old for myself (i'm 19) I was suprised to find that they sell quite a lot of stuff suitable for all ages and try to keep up with the trends, for example, they have a selection of coloured skinny jeans which are very fashionable right now.
As I say, I was looking for casual clothing at reasonable prices and Matalan certainly gave me this. All items seemed reasonably priced and they sometimes have offers such as '2 tops for £12' and '3 for £6 briefs'. I purchased 'fashion jogging bottoms' for just £10.
Matalan offer clothing for women in sizes 8-28 so there really is something for everyone. Men's tops are available in small, medium, large, extra large, XX large and XXXlarge.
Delivery charges are cheaper than most clothing stores at just £2.95 for standard and £3.95 next day delivery and free delivery for orders over £40. Also, free returns.
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