Newest Review: ... orders from the company and always found them to be of great service. Every product has been delivered very quickly, ... more
Customer fragrancedirect.co.uk Reviews (39)
by - written on 16/08/13
I can't believe the amount of negatives but I order very regular with fragrance direct and I have never ever had any problems with them. I even get items earlier than ordered most times depends what time of day I order them i suppose the earlier the better but I am defiantly a fragrance direct lover & I tell all family & friends! Ilove the prices and the products i never buy from shops ever!! Keep it up!
by - written on 07/11/12
Ordered aftershave for my sons birthday 2 weeks ago and still waiting for parcel to arrive. I have missed his birthday a few days back ! Customer service say I have to wait 15 working days before they can do anything. I placed my order 26th and they say I have to wait until the 15th of this month before they will do anything. That's a load of use now his birthday has passed. I felt I was being fobbed off by the customer service advisor. I won't be using this company ever again and I would strongly urge you not to unless you want to wait nearly a month !! Shop elsewhere ! I will also make my friends and family aware not to use this site either. Hopefully may get this for Christmas now if I,m lucky ?
by - written on 25/08/12 (Useful, 182 readings)
I am quite shocked by some of the negative reviews about this particular website! I have been a loyal customer to fragrancedirect for a year or two and over that time have made around 5 different orders from the company and always found them to be of great service. Every product has been delivered very quickly, packaged very well and I have not had any hassle whatsoever. Mind you, I have never had to contact them directly so I wouldn't actually know much about their customer services. I think their prices are great and nearly always cheaper than other discounted cosmetic websites. I have also found that they have a large variety of cosmetics ... Read the complete review
by - written on 21/08/12 (Somewhat useful, 160 readings)
I ordered two bottles of perfume for a gift, but when they eventually arrived I received a tester bottle for one of them and the other the box was crushed and was broken, i telephoned customer service to ask for a replacement but was told they dont sell tester bottles and the other couldnt have been crushed, i felt I was being called a liar and her attitude was disgusting she just didn't care, I was told i could only return the perfume if i took photos and proved it had come from them, and then I would have to pay the return postage,only then would i get a refund for the perfume and only if i could prove that was the perfume they sent out, but I would not get a refund ... Read the complete review
by - written on 16/01/12 (Somewhat useful, 158 readings)
I've found Fragrancedirect a disappointing experience. I've placed two orders and won't be placing another. The first in December was for three products totaling £85 and I paid for next-day-delivery. It took almost a week to arrive and only after I kept chasing by telephone. They admitted they hadn't despatched and have repeatedly promised a refund of the premium for next-day-delivery but haven't honored it. I thought maybe I was just unlucky, so placed another next-day-delivery last week, this time totaling £140. The order status keeps showing 'released for despatch'. I called them up to be told, yet again, they haven't posted it. This time I got a stroppy ... Read the complete review