I found the service from them to be excellent ....we were kept up to date with the progress of our order by e-mail and telephone and was very satisfied with the products when they arrived. We purchased a number of items from Furnishing Homes, all from the Vancouver Oak Range. We have indeed waited for around 6 weeks for them to be delivered; however, we were kept up to date and were aware of this from the very beginning. We purchased 1 x bookcase , 1 x coffee table , 1 x Vancouver Premium Oak 5 Drawer Tall Chest, 6 x Vancouver Petite Oak Dining Chair with Chocolate Leather Seat and 1 x Vancouver Premium Oak Extension Rectangular Table 2300 mm. The furniture is solid oak, very sturdy, lacquer finish. Delivery was made by a 2 man delivery service. Item were taken to room of choice, most items on ground level. The bed was party assembled, this went upstairs. We have been offered a good discount as well. Great overall.
We ordered a bookcase on the 17th August 2012 (order no. 7388). The promised delivery date kept being put back until we could eventually wait no longer and asked for a refund. They agreed to this, but then started quoting that they were allowed to hang onto our money for up to 30 days by the distance selling regulations! They can only be contacted by e-mail and have stopped replying to mine! The 30 days are now up and we have not been refunded. I have asked my bank to initiate a Visa Chargeback and am in the process of contacting Trading standards.
I note that they are no longer using Trustpilot and that there does not seem to be any way of leaving a review with Shopperapproved, which they now use. This may explain some of the very favourable reviews... They have not replied to my request for the opportunity to leave a review with Shopperapproved.
If you can afford to lose your money and never see your furniture, by all means use this company!
There was a slight mix-up over my order and delivery was delayed for two days, however the general standard of the Furnishing Homes staff is excellent, they sorted out the problem quickly and efficiently. The welcome is always friendly and helpful without being obtrusive, the overall impression is of a firm who really want to make you "feel at home".
Communication was good and deliveries kept. !st item a Pine Wardrobe was ok except door supports were distorted and needed correction to fit doors.Difficult to follow hand drawn sequence drawings.2nd Item Pine small cupboard. Delivery noted by carrier as damaged. Outer seriously bound up with tape. Excepted as materials are usually quite sturdy.Three damage parts were found and reported.The supply of replacements was exceptional arriving next day. Both items satisfactory for their required purpose.
I absolutely LOVE it. It has made my kitchen feel luxurious. Without having to have a new kitchen it has added another dimension . Many people have said how clever I was to source it and that if they a big enough kitchen they would love one too. Its Great - Thank You. I especially love the granite top and the 2-way drawers and cupboards. I have had castors put on and can now move it about the kitchen. Couldnt be happier!
Delivery was fast, friendly service and items as described. Only negative was no removal of boxes. After unpacking my items - I asked if boxes be could be removed - and was told "NO - they're not allowed to take packaging away" :( ... otherwise my rating would have been 5 stars.
Purchased online a dining table and 6 brown leather scroll back chairs , delivery very quick and delivery men very efficent , also kept well informed at all stages .Very pleased with table and chairs , excellent quality.Had previously purchased sideboard and again the quality and service was excellent and would recommend and would purchase again . thankyou
I am so pleased with our new Dining Room Table and Chairs.The glass top is stunnig and the leather effect long backed chairs are so stylish and all for a very reasonable price. The delivery was quick and efficient I will be looking to shop at FurnishingHomes again soon! Thank you.
I would like to compliment the products and the service offered in our recent purchase of several bedroom furniture items. From the ease of the web site in selecting the prodcuts thier very competitive prices and the help from the sales team in answering queries and helping arrange the delivery first class service .At the last minute the delivery had to be changed to so that the goods had to be put into my gargage with no one in attendance this was carried out with the upmost care and professionalism and it has been a great buying experince. I would reccomend oak FurnishingHomes and will be using them again in the future. Kind regards,Stephen