Avoid like the plague!!!!! (gamer.uk.com)

Member Name: Nismo

Product:	gamer.uk.com
Date:	03/12/02 (218 review reads)
Rating:

Advantages: None

Disadvantages: The worst customer service ever!!!, Not receiving refunds, Not being able to contact anyone.

I would whole heartedly suggest that you do not order games from this company.
Back in September 2002, I ordered 2 copies of Battlefield 1942 for myself and a friend. I should have received these games on the day of release, but over a week later they had still not arrived.
As I wanted to get playing, I cancelled my order with GamerUK.com and bought the game from elsewhere.
I spoke to a customer service reprasentative who said that although the games hadn't left their warehouse, I had been charged but she would see to it that the money was refunded to me.
It is now th 3rd December 2002 and I am still waiting to get my money back.
The first excuse I received, (after waiting for nearly 2 months), was that the refunds computer system was down, so they could not refund my money.
I then suggested they just send me a cheque if they were having hardware issues, and after disscussing it with her MD the customer servcie rep came back and said that this was OK and a cheque would be sent to me. This was on the 19th November and there is still no sign of the cheque.
After waiting for a week or so I enquired why I still had not received a cheque, which would take 5 mins to write and put in the post and received the following reply;

"I cannot apologise enough for the inconvenienced caused, my colleague in the
validations department has been off sick for the pass few days, and I have
fractured my wrist, so I am trying to do 5 jobs at once sole handed
(literally.)

So I have passed your details onto my MD, he has instructed me to advise you
that a cheque will be dispatched early next week"

So apparently there are only 2 people that can issue refunds according to this, and GamerUK.com are meant to be "one of the biggest on-line game retailers in Europe"

Also, you can never actually get to speak to anyone on the phone, the line is either constantly engaged or there is no answer
, and if you e-mail a question or complaint you will have to wait usually about a week to receive each response. The last mail I sent, on the 29/11/02, stated that I was going to issue a small claims court action and asked if they could send a response ASAP and they as yet, (03/12/02) still have not replied.

So in summary, if you like being in possesion of your own money and like to receive at least some form of customer service, I would recommend using an alternative company.

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