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grooves-inc.co.uk

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69 Reviews
  • Reliable
  • good prices
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    69 Reviews
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    • More +
      21.05.2015 12:41
      Very helpful
      (Rating)

      Advantages

      • "fast shipment"
      • "free shipping"
      • "great prices"

      Disadvantages

      a conclusion

      everything perfect. recommended seller

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    • More +
      07.05.2015 12:34

      Advantages

      • "Great Prices"

      Disadvantages

      • "Snail paced delivery or they don't deliver at all."

      Great Price at a cost of very very very very slow delivery

      The prices are great however, the pace that they delivered is ridiculously slow. If your in a hurry pay the higher price at CDOnline, at least they deliver on time.

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    • More +
      10.04.2015 05:23

      Advantages

      • "Large selection"
      • "Good prices"

      Disadvantages

      • "Slow shipping"
      • "Do not reply to e-mails"
      • "HORRIBLE customer service"

      Stay clear from Grooves!

      I've been ordering from Grooves-Inc. since 2011 and had never had a bad experience with the company until now. I placed an order of 6 items on February 23, 2015. On that same day, I received two e-mails stating that 4 of the 6 items which I had ordered were dispatched. On February 24, 2015, I received another e-mail stating that the remaining 2 of the 6 items which I had ordered had been dispatched. Flash forward to three weeks later, I finally received both shipments which had been shipped on February 23, 2015. This is, by far, the longest that I've had to wait for a shipment from Grooves. As I type this, it is April 9, 2015. I still have not received the remaining 2 items (which Grooves claims to have dispatched on February 24, 2015).

      My first contact with Grooves about the issue was on March 30, 2015 via e-mail. I have not received a response. I sent another e-mail on April 4, 2015. Again, I have not received a response. After browsing online through feedback, I am discovering that this lack of customer service is not unusual. Apparently, I am not the only one having an issue with not only not receiving my items (which were charged to my credit card) but also not receiving any response after e-mailing the company. Unfortunately, this is bad news for Grooves Inc. because I am NEVER ordering from the company ever again. I encourage others to avoid this company as well.

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    • More +
      07.04.2015 23:50

      Advantages

      • "great service"

      Disadvantages

      I will be viewing Battlestation tonight.

      Just a few words to thank you for the fast turnaround time on my DVD Battlestations.
      Cheers,
      Bill

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    • More +
      04.04.2015 04:16
      Not Helpful
      (Rating)

      Advantages

      Disadvantages

      • "No response from support."
      • "Didn't receive product."

      Do Not Buy

      Placed order a month and a half ago - still no product.

      Customer service/support has not responded to any emails asking for more info on my order.

      If you want to receive your order, shop somewhere else.

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    • More +
      01.04.2015 12:04

      Advantages

      Disadvantages

      I recommend

      The best online shop, ultra fast delivery, great prices.

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    • More +
      27.03.2015 07:58

      Advantages

      Disadvantages

      Great shop

      Very quickly delivering and great prices. Recommanded

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      14.03.2015 09:10
      Not Helpful
      (Rating)

      Advantages

      Disadvantages

      • "Don't work to solving problems with orders"
      • stressful
      • unreliable
      • "bad communication with grooves"
      • "Still haven't received my order one month on"

      Will take this further and won't be using again

      I ordered a cd as a gift for a friend. I have been waiting almost one month for my item ( just short of 5 days off a month) and still haven't received it. I have been in touch with grooves Inc but they haven't been helpful. Still waiting for them to give me some kind of explanation about what happened to my order, what they plan to do about it or will I get my money back for an item I haven received. It has caused me great stress and inconvenience as I have had to buy another gift elsewhere as I don't know what happen or is happening with this one and will it come in time for my friend birthday.

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      06.03.2015 14:50
      Not Helpful
      (Rating)

      Advantages

      • "Excellect Service"
      • "Quick delivery"
      • "Quality products"

      Disadvantages

      Quality products, Quick delivery, Excellent service.

      Purchased from Grooves several times (DVD's and Music), items have always been received promptly and in perfect condition. Woud recommend.

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    • More +
      06.03.2015 11:39
      Not Helpful
      (Rating)

      Advantages

      Disadvantages

      Great seller, highly recommended!

      Excellent and speedy service+ very wide selection of music at reasonable prices.

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    • More +
      04.03.2015 21:46

      Advantages

      • "Reliable seller."

      Disadvantages

      Recommended.

      I have used grooves for some time and have had never had any issues.

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    • More +
      26.02.2015 22:10

      Advantages

      • Reliable

      Disadvantages

      Positive seller

      As a long time customer I rarely have any issues. A reliable place to shop.

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    • More +
      12.02.2015 04:25

      Advantages

      • "Processing times were good."

      Disadvantages

      • "Didn't receive what I ordered."

      Item received was different to item ordered.

      The item I received was different to the item I purchased and I can not use it. I sent 2 separate emails to grooves and gave time for them to respond before providing a negative review. I'm giving 2 stars becausethe processing and shipping times were good. It's just a shame I wasn't sent what I paid for.

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    • More +
      07.02.2015 01:37

      Advantages

      Disadvantages

      Great service

      Ordered No Wow by the Kills, which is usually slightly expensive since it's out of print, but found it for a good price and they shipped it to me right away! Was at my door two weeks later. Probably gonna order from them again sometime!

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      06.02.2015 20:05
      Not Helpful
      (Rating)

      Advantages

      • "good range"
      • "prompt delivery"
      • "good prices"

      Disadvantages

      Great addition to the music market place

      Everything as ordered, smooth problem-free process

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  • Product Details

    Grooves Inc. Online shop for music, movies, audiobooks and merchandise. More than 20 years of experience and passion. Worldwide free delivery on orders over GBP17 (GBP1,70 low order fee for orders under GBP17). The first-class support team responds within 1 working day.