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2 Reviews

Heal's Online brings you the best of Heal's home accessories and gifts including; stylish kitchenware and tableware, modern lighting, home storage solutions, luxurious bed linen and beautiful bathroom products.

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      10.12.2011 12:30
      Not Helpful
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      Once bitten twice shy!

      I purchased a product from Heals online on Wednesday and paid extra for the 1-2 day delivery service because the item was a gift and was required by Friday latest. I discovered today (Saturday) that the item has still not arrived and I have received no communication from Heals whatsoever. I contacted their 'customer service' team this morning to be told that at the weekend they can only 'place orders' and gave me no explanation as to where or why my product had failed to arrive and I now have to wait until Monday for a callback. Clearly their customer service is on a par with their delivery service. My frustration stems from the fact that I had seen the same product online at Amazon (cheaper!) but foolishly opted for Heals because of their brand. Over 200 years in business and they can't deliver what they promise, I will be using Amazon.co.uk in future!

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        20.10.2009 22:02
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        A brilliant home furnishing store

        Having searched for the perfect dining room light for ages, my hubby and I were no closer to agreeing.
        We wanted a statement light but nothing too 'bling' and couldent find anything we both liked as our tastes are so different.
        After searching the websites of all the usual suspects when it comes to home furnishings, I stumbled upon Heals, which has seven branches across the UK.
        I visited ths Tottenham Court Road branch last year but the furniture was all out of our budget so I assumed the lighting would be too, but lo and behold we found the perfect light.
        Its a pendant design with lots of purple shell like discs and it hangs pride of place in our dining room, perfectly matching our decor.
        I ordered the light in the sale, priced just £50, and the user friendly website made the whole transaction effortless.
        However it was the next day when I received it that I realised how impressive this stores service is.
        They stock a huge range of home furnishings and its a great place to pick up something a bit different, and a world away from some of the run of the mill stuff on the high street sometimes.

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