Newest Review: ... required by Friday latest. I discovered today (Saturday) that the item has still not arrived and I have received no ... more
Member Name: Zoopistar
Disadvantages: Unreliable delivery service
I purchased a product from Heals online on Wednesday and paid extra for the 1-2 day delivery service because the item was a gift and was required by Friday latest. I discovered today (Saturday) that the item has still not arrived and I have received no communication from Heals whatsoever. I contacted their 'customer service' team this morning to be told that at the weekend they can only 'place orders' and gave me no explanation as to where or why my product had failed to arrive and I now have to wait until Monday for a callback. Clearly their customer service is on a par with their delivery service. My frustration stems from the fact that I had seen the same product online at Amazon (cheaper!) but foolishly opted for Heals because of their brand. Over 200 years in business and they can't deliver what they promise, I will be using Amazon.co.uk in future!
Summary: Once bitten twice shy!