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Online Shop / Fashion / Clothing / Specialises in kilts

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      31.10.2009 21:42
      Very helpful



      An excellent website with poor customer service the only flaw

      Heritageofscotland.com is a fantastic website which offers up a huge range of traditional and modern Scottish products including a huge range of tartan products at excellent value.

      From mid 2008 into the beginning of 2009 I was trying to prepare for my wedding and had taken a decision to go for my traditional Scottish formal wear but did not want to spend a huge amount of money in one go or spend money to get items that I did not want or did not fit exactly with my vision of my wedding outfit so I decided to take a look around Edinburgh and walked into a store in which I found a huge amount of products that fit in with my criteria so decided to ask about if they had a website and found that it was heritageofscotland.com so took some time out to take a look around the site.
      The website is well thought out and designed which allows for you to easily browse or search without difficulty or taking up loads of your time. The search facility works well and quickly and thankfully the website makes the product information including price clear.

      So what of the products themselves? The website offers a simply astonishing amount of products with some of the items on offer including kilts, kilt jackets, waistcoats, shirts, ties, t-shirts, watches, cufflinks, glasses, shoes, hats, caps, magnets, spoons, soft toys and many more with the quality excellent and the prices fantastic (I picked up a kilt for less than £40 as it was not made of pure wool but looked simply fantastic).

      So what of delivery? The delivery of items is exceptionally quick and I found nearly all of my items to be dispatched using a courier service.

      Customer service aspects? Well I have had one bad experience with this company where they sent me a jacket after fitting me in store and they then told me that I could not return the jacket I had ordered as they are made to order but it did not state this so I did have to make a serious amount of complaint and threaten them with further action to get a refund to be agreed to and in the end did this but I found their attitude disgraceful as they told me it was a wording issue with their website and so not a problem they had to deal with.

      Would I recommend them? I would recommend them for their value for money and quality products and so long as you ensure you don't need to deal with refunds then you should be fine.


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