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This shop is useless. Once again pay for same day postage and yet again they didn't deliver. First time on a wedding dress! Cam you imagine how careless that was And now on a incredibly important gift that I have a small window to present to someone tomorrow. I am going to make sure I let use as many forms of communication to let as many customers know how poor, and unsatisfactory your company is. You have taken my money and not provided me with my products, you should be ashamed with your service.
Wanted to order a bed and mattress on their website that I had seen in their store. The website is one of the most "un-userfriendly" sites I've come across. It makes it difficult to see what's what, poor images and poor descriptions.
When you do finally add a product to the basket and want to pay, the payment checkout process was one of the poorest I've seen in a long time.
To add to the frustration of the poor web experience, they call to book in a delivery time (outside of the 7 days that is promist on the website). When the delivery finally arrived, it was an external company (not house of fraser themselves). The headboard was missing and they didn't know where it was.
Upon calling customer services whilst the delivery drivers waited we were told that they didn't know if the headboard came with the bed at all. Customer services told us to refuse the delivery and reorder!
Not very helpful. Would not recommend and would never order again myself.