* Prices may differ from that shown
The popular department store house of fraser also has a website www.houseoffraser.co.uk from which I made my first purchase from last week and thought I would share my experience.
The website allows you to shop by department or brand and sells men’s, children’s & women’s clothing, shoes, bags & luggage, beauty, home, furniture, electricals and gifts. The site is fairly easy to navigate around, I was looking for a specific item so was able to use the search bar feature on the site to find the Havaiana flip flops my husband wanted. But if you are just browsing it is possible to sort and refine your search once you have selected what type of item you want to narrow down the results.
I was lucky as not only was the flip flops my husband wanted in stock but they were also in the sale too. It was very easy to select the size and colour flip flops I wanted and add them to my virtual bag. You also have the option at the selection point to check stock at your nearest store too which I think is a nice feature.
I was quite impressed with the delivery options available as you can choose to collect your item free from your local store or to have it posted to a UK or international address. I opted to have the item delivered to my local store to save on the cost of postage and also missing the delivery as I work full time and I was given several different days to select to collect my item. I opted for the earliest delivery day which was only two days after my order.
The checkout and payment process was also straight forward, I paid with my husband’s house of fraser recognition card but they also accept my major debit and credit cards as well as house of fraser gift vouchers and paypal. After I had completed the payment I was given a order number and received an email with this for my records. On the day my order was due for collection I received both a text message and email with detailed instructions of where in the store to collect my item.
Collection was from the collection point on the second floor of my local store and was quick and easy by just showing the member of staff my order number and waiting a few seconds for her to get the parcel. The flip flops were nicely packaged in tissue paper and a thick bright pink house of fraser sealed plastic bag.
Overall I have no complaints at all with this website I was able to find everything I needed, experienced no problems with the ordering or collection of my item which arrived in perfect condition, therefore I will certainly shop online with house of fraser again and recommend the website.
This shop is useless. Once again pay for same day postage and yet again they didn't deliver. First time on a wedding dress! Cam you imagine how careless that was And now on a incredibly important gift that I have a small window to present to someone tomorrow. I am going to make sure I let use as many forms of communication to let as many customers know how poor, and unsatisfactory your company is. You have taken my money and not provided me with my products, you should be ashamed with your service.
Wanted to order a bed and mattress on their website that I had seen in their store. The website is one of the most "un-userfriendly" sites I've come across. It makes it difficult to see what's what, poor images and poor descriptions.
When you do finally add a product to the basket and want to pay, the payment checkout process was one of the poorest I've seen in a long time.
To add to the frustration of the poor web experience, they call to book in a delivery time (outside of the 7 days that is promist on the website). When the delivery finally arrived, it was an external company (not house of fraser themselves). The headboard was missing and they didn't know where it was.
Upon calling customer services whilst the delivery drivers waited we were told that they didn't know if the headboard came with the bed at all. Customer services told us to refuse the delivery and reorder!
Not very helpful. Would not recommend and would never order again myself.