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8 Reviews

An online hair product store.

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    8 Reviews
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      05.02.2012 22:35



      I recieved a substandard mascara from HQ hair, and I wrote to say I wanted a refund, to which I got no response. So I wrote again, and neither got a response. This type of treatment is unacceptable. I have wasted 20 pounds on a rubbish product (dried out mascara). Avoid this website at all costs.


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      08.12.2011 21:09



      This company is totally different frommthe one i happily used some years ago, dissappointed

      Received my order from HQhair packaged and on time, but whoops one of the products was missing. Checked my order summary and the status was cancelled. Checked the credit card and they hadn't charged me for the item ok, When I sent a query I was told the item was out of stock when they sent the order so it was cancelled, not sent out later no notification sent.Well it was only for me and though part of a package, I could live without it but not exactly a shining example of customer service.luckily not a christmas present i was waiting on for someone special

      Then when I opened the the second product was damaged. Ho hum it happens, leaked a bit tho, contact customer service and they advise to send it back with the supplied reference number and get proof of post, no problem, a bit annoying but it happens.Done and requested a refund as will not be able to pick up again from the delivery address. No word for a week so forward my proof of postage along with a query on when i will receive the refund.Then get an email to say my order is on the way. Emailed immediately to reiterate do not post me a replacement and they respond promptly Update a few days later they told me they were refunding me, then 4 days later they told me to post back the item as they had mistakenly sent it. Despite me telling them on three seperate occasions i could not collect any items from the address. One month on and my only recourse is with my credit card company.  I feel sorry for the customer service working for this incompetent company but im still out of pocket. Never again and Really worried what state my xmas presents i bought for people will be in when they are opened, better prepare for dissappointment


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      23.01.2009 19:47



      I have been using HQHair for a year now spending alot of money as they do have brilliant products BUT today is the last time as I have had problems with every order and today I spoke to the rudest women in customer services and i was furious. There is a recession and I can not believe they do not want to make their customers happy. Anway, I will never shop here again and will give my money to another shop/website that deserves it.


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      12.01.2009 12:43




      Brilliant hair and beauty online shop that stocks the more high end and professional brands! I love HQHair because you can find loads of brands that are hard to find in actual shops (they are mostly found in London or other big cities) e.g. NARS, Philosophy, Burt's Bees and professional/salon quality haircare like Redken and Kerastase. They also offer these products at competitive prices so you don't end up paying a fortune for these items just because they are hard to find. Delivery is affordable and very quick, and there are often special offers and codes available to get a discount. You can use wepromiseto.co.uk or Quidco to get cashback for it! They are also constantly adding new brands so you always have access to the supposed "hard to find" ranges! I also love HQHair because they have really helpful articles introducing you to new products, e.g. the best products for festival season or how to create the latest catwalk trends and celebrity looks. An absolute MUST for anyone interested in high end make up and beauty products - you will be an addict soon enough!


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        13.12.2008 00:38
        Very helpful
        1 Comment



        Well worth a look!

        If you are ever looking for a website that sells all of the premium beauty ranges that you could ever think of, then hqhair.com is the place for you! From Burt's Bees to Benefit, Philosophy to Paul and Joe and This Works to Tweezerman you'll find them all here...

        The website is very easy to use with the products being split into the following categories:

        Make Up
        Bath Body & Home

        You can also search for products using the search box or by brand using the 'brand selector' menu.

        I have used HQ Hair regularly for the past couple of years, mainly when buying presents for other people and I have always been happy with the service that I have received. The items ordered have been delivered promptly and were well packaged - usually in a sturdy jiffy bag or a cardboard box with plenty of bubble wrap type packing materials. Quite often when you order, they send you a promotional code to use for the next time you shop, which is usually free delivery when you spend a set amount.

        Being on a budget, my favourite part of HQ Hair is the Outlet Store. This is where they sell end of line products or items which have had a packaging change and they want to get rid of the old stock, so are selling it at a discount price. Some of the items are a bit hit or miss, but I have managed to pick up cheap perfume, Bed Head gift sets and a gift set from Bliss which will make a lovely present.

        I receive regular emails from the website which inspire you to buy and they often include promotional codes for money off certain products, free samples when you buy selected items and occasionally free gifts too.

        HQ Hair accepts all major credit cards (including American Express) and their delivery charges are £2.50 for your first item and then 55p for each additional item.


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          09.12.2008 13:54
          Very helpful



          A high end beauty product website

          One of my biggest frustrations in life used to be reading about a great new beauty product in a magazine, and then find that I couldn't get hold of it in a shop near me. Hqhair is my lifeline for these types of products, stocking my entire wishlist of products for Hair, Body and Face: Bliss, Stila, Bare Escentuals, Urban Decay, Benefit, Nars - you name it, they almost certainly stock it! This isn't a place for everyday shopping - it's the kind of place to pick up a special treat for yourself, as most of these products are not for those on a tight budget!

          The initial impression of the site is good - it uses an easy on the eye white and green colour scheme, and the first page displays a selection of new and bestselling products to catch your eye. The layout of the site is divided into sections: Hair, Skincare, Make-up, Fragrance, Men, Bath Body & Home, Accessories, Tools and Electrical. This makes it really easy to navigate to find the product you want. Once you're in the section you want, you can look at everything a particular brand has to offer, which is then further sub categorised into types of product. While this is great for just browsing, it would be good to have the option to filter by type of product if you were looking for, say, a lip gloss.

          The hair section includes products from Kerastase, Redken, mop, Matrix, Bumble & Bumble, Aveda, Amercian Crew, Alterna, Tigi Bedhead, Fudge, GHD, Korres, Louise Galvin and many more. Anything that your hairdresser uses on your hair is likely to be here. Skincare section includes Dermalogica, Bliss, Burts Bees, Elemis, B. Kamins, L'Occticane, Philosophy and more, while the makeup section includes all my favourite brands: Bare Escentuals, Stila, Benefit, Nars, Urban Decay, Benefit, Blinc, Model Co, Philosophy, DuWop, Becca - this place is my Aladdin's cave! I've recently bought some great value Bliss sample gift sets, which offer a little sample of Bliss's best selling products at a fraction of the price. Great for working out if you like a product before forking out the big bucks!

          The accessories section includes corsages and hair accessories from Johnny Loves Rosie - perfect if you're looking to recreate the Sex and the City look - as well as make-up bags from Lulu Guinness and Anya Hindmarch.

          Electricals includes GHD straighteners, curling tongs, hairdryers - anything electrical you use to make yourself look lovely will be here!

          Tools includes any non-electric make-up tool - makeup brushes, hairbrushes, tweezers, eyelash curlers. They stock the Tweezerman Tweezer range (which is fab), and a massive range of high quality brushes from Nars, Benefit etc. The Nars Kabuki Artisan Botan Brush at £55 looks fab but sadly is way out of my price range!

          Price wise, I don't tend to find that any of the products available here are at discounted prices - I think this used to be the case, but I've noticed prices creeping up to pretty much match what you'd pay instore. However, they also have an outlet store which you can access from the top menu and is one of the best parts of the site for me - offering lots of their regular brands at discount prices. They always have a few Stila products in the offering and this is where I picked up the great value Stila Scene 2 Lip set at bargain price of £20 for a lip glaze, lip gloss, lip glaze liner, and lip glaze pencil.

          Once you've found a product you want (not too hard for me!), simply select the colour you want using the drop down menu (any sold out colours will be greyed out) and click Buy, which takes you to the checkout. I sadly have to admit that I have had problems ordering things from here in the past due to errors in the ordering process - trying to select the right country to be delivered and being unable to select the UK. Quite frustrating once you've found your must-have product! But these problems have always been fixed within about an hour and not been too much of an issue.

          If you have a question, or are looking for a recommendation, you can ask the site's resident "experts" - Jane (for hair) and Jasmine (for makeup). You can use the site to send them a message and they will respond with an answer.

          Shipping is £2.50 for the first item and then £0.55 for each additional item for 2-3 working days via Royal Mail which isn't too extortionate. Nearly all of my orders have arrived the next working day so that's a nice little bonus. You can return unwanted items within 7 days and returns are processed within 14 days. I've not had the need to return an item so can't comment on how well this service works, but the instructions are laid out clearly in the FAQ section and there is a customer support telephone line, which I always find reassuring for an online shop.

          They also send through lots of offers which you receive by email - lots of free gift type offers when you spend over a certain amount (normally about £40, so very easily done here!) One tiny thing that has disappointed me lately is that they have stopped offering cashback rewards through cashback sites - when you're buying quite expensive make-up, it's nice to know that you're getting a little something back. One new site I've found that offers nearly all of the same brands as well as cashback is www.beautybay.com, which may soon become my beauty HQ!

          Overall, despite some minor annoyances, I love this site. It makes getting hold of brands that can be difficult to find is not a problem and it's my first stop for any beauty gift ideas (I've spent quite a lot lately in the run up to Christmas!)


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            02.11.2005 12:06
            Very helpful



            A great website - best to visit it after pay day!!

            HQhair.com is a website I discovered while pregnant with my second child. Being heavily pregnant and in the process of moving house I didn't have time to go out shopping but I thought I needed a treat. As soon as I accessed the site I was hooked. All these wonderful products in one place, I was in heaven. HQhair is actually a salon in London that gives product junkies what they want! The salon is spilt into two sections, HQhair, for all your bad hair day needs, from cuts and blows to major makeovers. HQBeauty, the other half, is where you can enjoy facials, waxing and makeovers.

            --- THE WEBSITE ---
            The layout of the website is easy to read and navigate, so it's quick to find what you are looking for. It has their new and latest products displayed on the front page, which you can access more details from by clicking on the picture. The website is spilt into different sections.

            Need that product your hairdresser uses, or just fancy giving your hair the luxury treatment, well you will probably find what you need here. From organic shampoo to shine booster products, they have it all. All the brands are listed to the left of the page, and when you click on one it then takes you to there intro page. The intro page will explain a little background information and then give you links to there products. The brands page usually spilt the products up by shampoos, conditioners and then styling products a couple of my favourite brands from this section are;

            Terax - An Italian product that has been voted "best overall conditioner" five years in a row, and holds a place in the Instyle hall of fame. This range is loved by the likes of Madonna, Gwyneth Paltrow and Geena Davis. You can buy shampoo, conditioner and styling products from this range. I am a big fan of there shine lotion, which comes at a cost of £15.65 for 200ml.

            Prawduct - This range is loved in Hollywood and is loved by me. Robert Hallowell is known as the kitchen beautician as he made most of his natural homemade recipes in the kitchens of his celebrity clients. The shine booster shampoo always has a firm place on my bathroom shelf, and at £8.50 for 250ml, it's worth every penny. If you visit the website give these products a go.

            All Brands available in this section are
            Aseop - American Crew - Ateffex - Aveda - Bed Head - Bumble and \Bumble -Catwalk - Fred - Fresh - Fudge - GHD - Hairfix - Hamadi - Hei Poa - I Coloniali - Ice - Iman - Joico - Keracare - Keratase - KMS - Korres - Louise Galvin - Loxin's hand made formulas - Matrix - Mop - Nexxus - Nu u - Over the top - Paul Mitchell - Philip B - Philosophy - Phyto - Prawduct - Redken - Ren - Rene Furterer - Sebastian - Slatkin & Co - Terax.

            Want to give your skin the treatment the rich and famous get, then this is the place for you. Again the website list the brands to the left hand side of the page, and upon clicking on one you will be give the intro page, and then all the different sections that the brand does, so this could be lip care, cleansers and toners etc.. A Couple of my favourite brands from this section are;

            Burt's Bees - Earth friendly natural personal Care products, from facial care to baby products, there's bound to be something you like from this brand. A personal favourite of mine is there lip gloss (read my review for more info) you can buy it from here at a cost of £4.50.

            Dermalogica - Fast becoming one of the worlds favourite skin care ranges, Dermalogica is famous for its non irritating formulas. I treated my self to their face wash, and was very impressed, at £15.35 for a 237ml bottle; I can't afford it all the time, but it's a good little treat.

            All the brands in this section are;
            Aseop - Alchemy medic - Alpha-h - Aromatherapy associates - B. Kamins - Bloom - Burt's bees - dermalogica - Diva deva - Doux me - Face Stockholm - Ice source - Joey New York - Karin Herzog - Kinara - Kinerase - Korres- Lather - Make - Mario Badescu - Md Formulations - Md Skincare - Ole henriksen - Philophy - Ren - Segreti mediterranei -Skinceuticals - Tend Skin - Vitage - Yuroll.

            Want to look like a star; well this is the place to get the products to do so. Layout out of the section is the same as the previous two, with the brands to the left of the page. I have not yet bought anything from the section but I have had a good look what's on offer here. I'm sure it won't be long till I am spending more of my money!!

            Brands available in this section are;
            Bare Escentuals - Bloom - Body Bling - City lips - Dessert Beauty - Diane Brill lingerie cosmetics - Duwop - Face Stockholm - Hard Candy - Jelly Pong Pong - Joey new york - Kiss me - Lipfushion - Luscious - Make - Mista Mascara - Model Co - Paul & Jo - Philosophy - Pout - Refreshing By alchemy - Taste - Tony & Tina - Too Faced lip injection - Urban Decay.

            HQHair.com offer a small range of fragrances brands that they sell include agent provocateur, Betsey Johnson and dessert beauty.

            **Bath Body & Home**
            In this section, you can find anything from body lotions, waxing kits, fake tans and candles for your home. There is a wide selection of brands available, from St Tropez to Badger Balm. One of my favourite brands from this section at the moment is

            Cake beauty - Created by Heather Reier in 2001 it uses ingredients such as mango, marshmallow and coconut oil to make a great line of creams and scrubs. The "sweet cheeks" sugar scrub is one of my favourite but at £22.50 a tub it's something I buy a lot of!

            Some of the other brands available in this section are
            Air stocking - Badger Balm - Belli - Charley - crazy rumors - essie - fake bake - fastwhite - jack's girl - mama mio - model co - Philip B - rose & co - taste - wax-cellence and many more.

            In this day and age men's grooming is just as popular as women's. HQHair.com offer a wide range of products to suite every mans needs. From men's cosmetics and skincare to the latest grooming gadgets. There are lots of great brands out there that offer a wide range a products to suit men's needs, and at HQhair they offer you them at a click of a button!

            The brands available in this are;
            4VOO - Acqua di parma - Aesop - American crew - Anthony logistics - bed head - Burt's bees - dermalogica - Diva deva - fred - fudge - 1 coloniali - jack black - Karin Herzog - korres - Mario badescu - md formulations - metroline kit - not soap radio - proraso - pur:phuel - redken - ren - trend skin - vitage.

            This is the place to get the latest accessories from. You can buy the latest bags from Anya Hindmarch, hair bobbles from Blax, or what ever takes your fancy. Layout is the same as all the other main sections, with brands to the left of the page and then an intro page when you click onto them.

            Just some of the fantastic accessories brands available are;
            Anya Hindmarch - Blax - Commando - Gal pal - Johnny loves Rosie - low beams - miss a kit - nylon - south beach rocks - stuck up! - Tarina tarantino - zpm.

            **Electrical and Tools**
            In these two sections you can get everything you need to make your hair straight or curly, to pluck your eyebrows into shape or just a brush to get those knots out! You can pay anything up to around £40 for a brush, but like the old saying says you get what you pay for. I'm not sure though if I would spend that much on a brush but this is the place I got my GHD straigtners from. If you are looking for the latest tool I'm sure you will find it here.

            Those were all the main sections to the website; other features that are available on HQHair.com are,
            ~HQoutletstore - Here is where you can get some great reductions on fantastic products. You can get up to 50% off and new stock is added daily.
            ~HQdiscoveries - Here is where you can look at the latest brands and the products that are on offer. Check back here regularly to make sure that you're up to date with the hottest and latest products.
            ~Ask Jayne - Need some product advice or all the help you can get, her you can send your details and problem to Jayne, the resident hair expert and she will advise you the best she can.
            ~Ask Jasmine - This is the same as ask Jayne apart from Jasmine will try and help you with all your beauty products.
            ~ Celebrity secrets - find out the latest products the stars use.
            ~ Classic Glamour - The make up of the moment.
            ~ Close Shave - Men's grooming solutions.
            ~ Tricks of the trade - Short Cuts and handy Tips.
            ~Your Faves and Raves - Tell them your favourite products with the chance of winning prizes.

            --- DELIVERY TIMES AND CHARGES ---

            So if you decide you like the products you need to know this information.
            Delivery to the UK is £2.50 for the first item and the £0.55 for every additional. For EUROPE it's £3.50 and then £0.70.
            If you live in the UK you can expect to get your purchases within 48 hours, overseas customers can be expected to wait up to 7 days.

            --- OTHER INFORMATION ---

            You do have to register to buy products from the site, but it only takes a few minutes and all your details are kept safe.

            When paying for your goods all major credit cards are accepted as well as visa electron, switch and solo.

            You can send a complaint, query or contact customer services by telephone Mon-Fri 9.30 to 5.30, or you can send them email, all this information can clearly be found under the customer service link.

            Also if you live close to the salon in London you can information on making an appointment and prices, under the Salon section.

            --- OVERALL ---

            Overall, I think this is a fantastic website. If gives you the chance to get products you may not be able to get that easily from your local shops. It offers a wide range of brands, from a face cream at £125.00 a pot to a lip balm at £2.50.
            Whenever I have ordered anything it has come next day, unless if I order late at night, then it has come the day after. Everything comes well package, and the products are as described.

            The only downfall I have with this website is the delivery charges, paying an extra 55p per additional item can soon add up, and I do tend to limit my self to two items every purchase other wise I find that the amount I'm spending soon adds up. I have sent in a suggestion saying maybe they should just up the delivery cost by a pound and scrap the additional cost per item, but as yet I have had no response.

            If you want to try the products the stars use, or just give your self a well deserved treat, this is the place to look. Go on you know you want to!

            Thanks for reading
            Lou ©


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              17.06.2001 23:38
              Very helpful



              For a crown of shining hair or some wax to polish a bald head, this site has all the designer brands. If like me you live in a town where your local chemist doesn't stock all the brands of hair products that you read about in magazines, this site is very useful. It sells all the top brands of hair products for men and women,some cosmetics,mens shaving and grooming products and tanning creams. Should you not know which brand to choose then you can get online advice on any hair problems. As a regular reader of opinions on hair products and an Aveda addict I felt I didn't really need any advice, but I sent a question just to try it out. Just click on Ask Jane. The details they will ask for are.. Name E-mail address Country Hair Type Condition. What sex you are. Finally you put in your question. Once submitted you sit back and wait for an answer by e-mail. I recieved a reply within 30 minutes. The advice seemed to be correct and they didn't try and pressure me into trying any new products. My verdict, a useful service and its free. The brands they stock. Hair care...... Aveda,Fudge,Joico,Kerastase,KMS,Nexxus,Over The Top,Paul Mitchell, Phytologie, Redken, Sebastian,Tigi and VS.Sassoon. Ice Accessories and styling items. Hair and Beauty... Bloom haircare and cosmetics. St.Tropez. Tanning products. Shave and Grooming.... American Crew and Phytomen. They seem to have a comprehensive selection in each of the brands. They stock St Tropez the trendy fake tan as used by Victoria Beckham,Cat Deeley and Catherine Zeta Jones. They also sell the St Tropez scrubs and moisturisers to make sure that the tan works evenly. While doing the celebrity fake tan bit,they also give you celebrity haircare secrets. Did you know that Gwyneth Paltrow uses Aveda Volumnising Tonic? Do you care? Well if you do like to know about who in the news uses what on thei
              r hair,they will tell you about some of them ,including Jennifer Lopez and Minnie Driver. Of course I already look so much better than Jennifer Lopez that I am not really bothered about what she washes her hair with. Prices... Its not easy to check against local shops because they don't stock them. But I checked a couple of Aveda and Paul Mitchell products with the Lookfantastic site and found them to be identical. My only gripe is that they don't seem to stock the litre sizes of Aveda which are more economical. Delivery costs £2.50 for first items then 50p for each subsequent item. Time is 2 to 3 working days. They also have a Salon at 11 Queensway, London W2. This is open 7 days a week. If you like to use the same haircare as your favourite film star, or you just appreciate the quality of salon brands, this is one place which they are easily available from.


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