Newest Review: ... quality (the printing was scabby) with another customers message inside; it really does ruin the sentiment when the card ... more
Customer iflorist.co.uk Reviews (24)
by - written on 22/03/13
my mother lives in spain ordered well in advance for mothers day paid over £50 for a basket of freesias.They got aquarelle to deliver a totally different bouqet.No basket no appology nothing.The flowers were horrible that were sentThey should not advertise flowers that will not be delivered abroad.Terrible never use them again
by - written on 19/03/13 (Useful, 23 readings)
ordered some flowers to be delivered on Mothers day, choosing iflorist above other services because they did deliver on that particular day. The flowers were delivered on the wrong day, they were old and dying (had brown bits on them) and the card was poor quality (the printing was scabby) with another customers message inside; it really does ruin the sentiment when the card signs off from someone else. The service is awful, I've had to continually repeat the problem, no reply to messages, no follow ups, I sent pictures as soon as they asked for them and now I'm being told the company don't give refunds!! What happened to the 'Satisfaction Guarantee?'. And to ... Read the complete review
by - written on 12/03/13 (Useful, 34 readings)
I ordered flowers for Mother's Day delivery (Order 401116). Mother's Day came and went and my mother didn't phone to thank me (she lives 400 miles away). Around lunchtime Monday I phoned her and discovered that she was about to buy herself flowers as she hadn't been given any. I contacted iflorist who said there had been a "technical error" and they would arrange delivery on Tuesday. I could see the flowers had been dispatched on Saturday and had been at Yodel's depot since Sunday. I said I wasn't happy, and that three day old flowers would be half way through their life, and asked for a refund in line with their guarantee. The response was that I ... Read the complete review
by - written on 12/03/13
I ordered flowers about a week ago to be delivered on the Saturday of Mother's day weekend. They didn't arrive.After trying to contact them through their live chat and email, and getting nowhere, I rang them only to be redirected to a foreign call centre where I was told the flowers were out for delivery and they'd arrive that day. That was a day ago - no flowers! I was also offered a £5 voucher and after demanding a refund, the lady on the phone said she would escalate my claim. Still nothing.Terrible company with terrible customer service. They stole my money and failed to deliver the goods and I'd advise no one to use these as your flowers won't arrive at ALL, let alone on the specified day.
by - written on 08/03/13
I ordered flowers for Mother's Day, to be delivered on Mother's Day. I was very, very disappointed that my mother's flowers where delivered today. TWO DAYS EARLY AND IN POOR CONDITION! A day which my mum is seldom in. I called iflorist to complain about the service, they offered no compensation, or resolution to this situation. Additionally, they plain and simply did not care! They literally tried to blame it on me saying that it was my fault for not reading the fine print. Moreover, they said that there is a tab in the payment process that states if I pay an extra £6 I could get guaranteed delivery on the day of my choice (NOT TRUE) there is no such tab!If you can (NEVER ORDER FROM THIS WEBSITE). You will be in some sure way disappointed. That's a guarantee. Never Again!!!