“ Online Florist „
my mother lives in spain ordered well in advance for mothers day paid over £50 for a basket of freesias.They got aquarelle to deliver a totally different bouqet.No basket no appology nothing.The flowers were horrible that were sentThey should not advertise flowers that will not be delivered abroad.Terrible never use them again
ordered some flowers to be delivered on Mothers day, choosing iflorist above other services because they did deliver on that particular day. The flowers were delivered on the wrong day, they were old and dying (had brown bits on them) and the card was poor quality (the printing was scabby) with another customers message inside; it really does ruin the sentiment when the card signs off from someone else.
The service is awful, I've had to continually repeat the problem, no reply to messages, no follow ups, I sent pictures as soon as they asked for them and now I'm being told the company don't give refunds!! What happened to the 'Satisfaction Guarantee?'. And to quote the company on the issue of the misprinted card 'Robert Kasar: Message cards got mixed up with some orders due to rush time.' They don't care at all, let alone have any idea about consumer law in Britain.
Don't be fooled by the positive reviews; it's very clear that they have problems when the complaints are of the same nature. There's an article on bitterwallet.com discussing the company posting fallacious positive reviews in the past entitled 'iflorist comes up smelling of roses' and a further article 'Is iFlorist the greatest website in the universe, ever?' discussing the same issue which can be found on theregister.co.uk
I ordered flowers for Mother's Day delivery (Order 401116). Mother's Day came and went and my mother didn't phone to thank me (she lives 400 miles away). Around lunchtime Monday I phoned her and discovered that she was about to buy herself flowers as she hadn't been given any.
I contacted iflorist who said there had been a "technical error" and they would arrange delivery on Tuesday. I could see the flowers had been dispatched on Saturday and had been at Yodel's depot since Sunday. I said I wasn't happy, and that three day old flowers would be half way through their life, and asked for a refund in line with their guarantee.
The response was that I should let the delivery happen and if the flowers were poor quality then the recipient should email a photo to iflorist - never mind the recipient is an elderly lady who wouldn't have the first clue how to do that, and never mind the fact the flowers didn't arrive on Mother's Day.
I repeated my request for a refund and they said they wouldn't do that until the courier returned the flowers to them, and even then they would only consider it.
So much for the full refund if they mess up. Incidentally they never attempted delivery of the flowers on the Tuesday.
I would avoid this company at all costs, from my experience their promises are lies. Since talking to them I put my request for a refund in writing and emailed it; they haven't bothered replying 5 hours later despite claiming to have round the clock customer service.
I ordered flowers about a week ago to be delivered on the Saturday of Mother's day weekend. They didn't arrive.After trying to contact them through their live chat and email, and getting nowhere, I rang them only to be redirected to a foreign call centre where I was told the flowers were out for delivery and they'd arrive that day. That was a day ago - no flowers! I was also offered a £5 voucher and after demanding a refund, the lady on the phone said she would escalate my claim. Still nothing.Terrible company with terrible customer service. They stole my money and failed to deliver the goods and I'd advise no one to use these as your flowers won't arrive at ALL, let alone on the specified day.
I ordered flowers for Mother's Day, to be delivered on Mother's Day. I was very, very disappointed that my mother's flowers where delivered today. TWO DAYS EARLY AND IN POOR CONDITION! A day which my mum is seldom in. I called iflorist to complain about the service, they offered no compensation, or resolution to this situation. Additionally, they plain and simply did not care! They literally tried to blame it on me saying that it was my fault for not reading the fine print. Moreover, they said that there is a tab in the payment process that states if I pay an extra £6 I could get guaranteed delivery on the day of my choice (NOT TRUE) there is no such tab!If you can (NEVER ORDER FROM THIS WEBSITE). You will be in some sure way disappointed. That's a guarantee. Never Again!!!
These flowers were ordered on the 10 Feb 2013, for delivery Valentines, for my fiancée in the Philippines. I am serving in Afghanistan, contributing to the war effort here but instead of concentrating on my duties, I was instead consoling a distraught fiancée, who was in tears because she had not received her flowers. As my duties keeps us apart most of the year this gesture maybe meant more to her than most couples who see each other daily and I had then run out of words to comfort her.
I even had an online chat with an advisor who did advise he could guarantee delivery on the 14th so I asked for them earlier rather than later, he gave me the dates between the 11th and 14th for delivery, a 4 day window to deliver the flowers.
Nothing arrived on the days leading up to the 14th so I assumed they would be delivered on the 14th, my fiancée kept calling me saying they hadn't arrived and I kept telling her to be patient, they will be here... It came to 2200, Filipino time and she gave up any hope of receiving her flowers, and my fiancée was distraught to say the least.
After numerous emails and attempts to call iflorist I finally received a reply to one of the emails, the opening line said "Please accept our sincere apologies for the inconvenience you may have experienced." I was quite amazed that iflorist see it as an 'inconvenience' and it 'may' have been caused... This must have meant that if my fiancée received the flowers it "may" have been a "convenience". If this is their ethos or if this is the emotion they think receiving flowers brings, maybe they should rethink the business they are in...
It said, "due to technical difficulties your order could not get it delivered" (excellent grammar...), I am now waiting for my refund, I just wished I had read the reviews first, maybe somebody will read this and not go through the same pain as we did.
Ordered hampers from iflorist / ihamper for Christmas presents.
Hampers were meant to be delivered on 23rd December. Didn't turn up. Called on 24th was assured they would be delivered that day. They didn't!
I then had to rush out to buy more presents! Which is not what I wanted to do on Christmas Eve!
When the office finially reopened I was told they had to do an investigation with the courier!
I called multiple times a weeks for over a month being fobbed off time and time again!
I have finially been told the item had been delivered so I wouldn't get a refund! I didn't recieve the items and am over £100 out of pocket! Don't think it should be me out of pocket due to a delivery driver taking it to the wrong place!
Customer service is shocking! Never any one in charge to talk to when you call up and they have put the phone down on me multiple times!
Awful company! Will be sending letters to paper, watchdog, etc, anyone who will listen!
I ordered flowers early in the morning on 3/1/13 and paid extra for same day delivery as it was my girlfriends birthday. My girlfriend received a phone call at 4.30pm and was told "we have a delivery for you but our vans broken down so we will deliver tomorrow". I was not informed of any problem or offered any refund of delivery fees.
I called the number she'd received the call from and was told "shit happens" That is an exact quote of what the delivery driver said. I spent ages on line trying to rectify the problem but the staff whilst polite were unable to help. The flowers were finally delivered at 13:30 on 04/01/13. I contacted the company and asked for a refund as the "Birthday flowers" had not arrived for my girlfriends birthday. This was refused. I then had to insist on a refund of the same day payment as this was not offered despite the fact the flowers didnt arrive "same day"
Ive never experienced so much stress trying to simply send flowers and downright inadequate service that you wouldnt get from any other flower delivery company.
I am appalled by the service I received and by the fact that no one cared that flowers for my girlfriends birthday arrived the day after rendering them as more of an apology than a gift. Terrible!
UPDATE: I have now seen the flowers that were delivered, there were far less roses and no variation in colour and NOT ONE carnation in the arrangement. The flowers are totally different from the ones shown on the site which are described as "Pastel pink roses alongside pretty pastel pink spray carnations" I repeat NOT A SINGLE CARNATION IN THE ARRANGEMENT! Also no Gypsophila which is also pictured and described in the "Melody" arrangement I paid for.
Placed an order for flowers from iFlorist (christmas wonderland product and ordered a large bunch option) to be delivered to my parents on Christmas Eve as I was away for Christmas. This is a sad time of year for the family as my grandmother passed away two years ago on Christmas Day. So to make up for not being around thought flowers would be a nice gesture.
I got a text from my Mum on Christmas Eve to say she had received so thought all was well.
I visited my parents on 27th December and I was shocked. Really shocked. The flowers were shoddy (given they had only been around for 4 days they looked dog eared, droopy and dead) and the 'large' bouquet was just not what I was expecting. For 35 quid I got three roses, three gerberas (one dropping on arrival apparently and now all not looking their best) some reallly cheap 'garage forecourt standard' chrysanths (one with broken stem) and some foliage. For 35 quid?????????? From our local florist that would have been about 15 quid at most. It just did not resemble the picture on the website in any way shape or form - neither in size or content. If I had ordered the small size and it didnt look like the photo I would think fair enough but having ordered the most expensive option I would have thought it should have looked like the picture. There is some 'cop out' disclaimer statement re the availability of flowers and substitutes to an equal or greater value may be used but I don't accept that what I received would be equal to the picture shown.
I am mortified that my parents would think that this was appropriate to send to them. I think it is safe to say that there wont be a repeat sale from this website - and looking at a few of the other comments left there will be a few others joining me.
Very poor, very poor indeed.
I ordered flowers for a friend in the US. When I didn't hear from him I checked the order online - which said "allocated." After a few exchanges the company admitted the flowers hadn't been delivered. The flowers did eventually arrive but were poor quality and 15 days late. Iflorist offered first £5 and then £10 off my next order - which I have refused. They are now ignoring my request to speak to a manager and say that 10 quid is the best they can offer (a lie as is evident from other responses on other sites). Finally, it's two years old but I wish I had seen this before ordering;http://www.theregister.co.uk/2010/03/30/iflorist_update/In sum, use interflora or a local florist but avoid iflorist like the plague!
I ordered flowers for a friend's engagement living in Germany (from the UK). I placed the order and got a confirmation. Then, after a week of no "Thank You For the Flowers" from my friend, I got in touch and it turned out they were never delivered. When I emailed iFlorist, they said that they couldn't find the address. There's nothing wrong with the address and they never tried to get in touch with me to verify anything. Then, they REFUSED TO REFUND MY MONEY. So basically, they lied about their services, didn't actually do anything, then kept my money. Kinda sounds like THEFT to me.
I booked a delivery to go to my sister in France for her fortieth birthday. I place the order 4 days before and chose a delivery date. My flowers did not arrive and I had no response from I florist. When I finally managd to get one of them on "live chat". It was 6 dats after I had placed my order. Nobody knew why it hadn't been delivered. And I was assured that someone would get back to me. They didn't. So I tried "live chat" again. I got the same perfunctory answers and was told that my delivery had failed and that they would have to reprocess the order and that they couldnt now be delivered until day. 12. I was told repeatedly to be patient and someone would email me They didnt. I to fat have sent 20 emails and have obtained a supervisors email. If anybody would like it email@example.com. This until now has still not got a response. Do not use this company. I have spoken to inter flora today who say they will deliver today and it was cheaper. DONT USE THEM
Delivery 2 days late. Charged £300 instead of £60, of which £240 was eventually refunded. Flowers of a sub-standard. Website crashed at card payment every time and so didnt even confirm it was processed until 2 days later - once I had sorted an alternative out. Tried to cancel, 6 days before a response, no online chat, no telephone number, no acceptable solution. Would avoid at all costs.....
Order number: 115248. I purchased the "Simply Lillies/Roses (BQR-113)" bouquet for my sisters birthday and upgraded them to the medium one, costing £25. They arrived on time but when my sis told me what the bouquet consisted off, I realised I had been totally ripped off. In the bouquet, there were 4 roses and 2 lillies.. for £25??!! I truly believe that for the upgraded medium bouquet and receiving just a handful of stems, the bouquet totally did not meet my expectations. In fact, I was embrassed when my sister told me what she had received, which ruined the surprise for her birthday. I would go as far as comparing this to something I would pick up for less than £10 from a supermarket. THIS IS A RIP OFF...
The service from iflorist is non-existent. They have ruined Mother's Day!
My mum is left disabled from a stroke, I live in the South East of England and she lives in Aberdeen, Scotland. I don't get to see her much and because of that and her fragile health I really wanted to make Mother's Day special so I decided to order a beautiful bouquet of flowers.
I paid £8 on top of the flowers and chocolates for GUARANTEED delivery on Mother's Day. I received an email saying the order has been allocated and will be delivered today on the 18th March 2012. It has never arrived which I'm very frustrated and upset about.
I have contacted them via their online support ticket service; firstname.lastname@example.org, email@example.com and have received no response, nothing, nada and their live support is showing as unavailable.
They claim to have an online tracking system but this is not updated and if you read the small print regarding this system it says just that, it is not a live system and requires updating manually. So I'm confused as to how they planned to manually update this 'tracking system' when they seem to have no staff on today.
I might forgive not having any support available on a normal weekend but on Mothering Sunday when they have taken 100s or 1000s of orders with guaranteed delivery it's unforgiveable. It's like they've taken the order and the money and shut up shop and don't care whether or not orders are delivered.
I will be seeking a refund and will not use this company again; thir customer service is non-existent, literally and they show a complete disregard and lack of concern about fulfilling orders on what for many is a very important day.