I ordered flowers a week before Valentine's Day and they only cancelled at 6:30 that morning. If they take more orders than they can handle then they should at least give me some notice. Obviously I'll never use them again and I suggest choosing someone else for busy periods. Surprising, as they must be one of the biggest flower companies around.
Obviously I can't comment on the quality of the flowers but they were the only place I could find that would deliver Dahlias. I suspect that as it was an unusual order they decided not to bother and just send out all the standard red roses. I've managed to order from Serenata Flowers at the last minute instead so I hope they can fulfill their part of the deal, unlike Interflora. Now to continue my quest to give them bad reviews all over the internet. Don't use Interflora if you want your flowers to arrive.
MAKE SURE YOU NEVER USE THIS SERVICE!!
This is by far the worst flower delivery service I have ever come across and I am someone who has the habit of sending flowers all over!! Looking at their site and choices, and the fact that they have a mobile application, I was deceived by the look! Yes I felt they were too expensive for what they are offering but thought, it is OK. It is Valentine's day and they promise to deliver the same day!
I ordered a £26 one rose (yes one rose) with heart chocolates and paid an extra £10 to get them delivered the same day. Happy about (my £36!!!) one rose order and what a great surprise I have prepared for my sweetheart, I went on with my day as usual expecting a happy phone call a few hours later or so. I tracked my order and it showed that it was out for delivery before noon. Three hours later, NOTHING!! I tracked it again and it was still (out for delivery). I tried calling them on their paid line. After keeping me on the line to hear their recorded message, I get "Sorry our lines are busy try emailing or calling again". I emailed about 10 times begging them to deliver it before 5 pm as I have stated on my order so my sweetheart gets it before leaving work. I also called about 10 times. AND NOTHING!! All I got back was automated replies and an online tracking system that showed (out for delivery) before noon!! I had no option but to ruin my surprise and ask my sweetheart to wait till 6 at the office since they say they deliver till 6. Imagine, it is valentine's day and you need to stay an hour extra at work to receive a bloody one rose with chocolates!!! But that is what happened. And then guess what, THEY STILL didn't deliver it and there was no way to ever get to contact them!! It is like they disappeared off the face of earth!!
Needless to say the night was ruined. We went to dinner with a disappointed mood and an hour late which ruined everything! I still haven't heard back from them after I sent an email asking for a full refund. They better refund me or I think I will sue them for emotional distress!! What a shame.
In short, never use them!!
Living far from home, as I do and having both a mother and a mother-in-law who love flowers, we quite turn to either the Marks and Spencers or Interflora websites as a quick and easy way to send a flower arrangement. The one we use depends on their respective special offers at the time, although Interflora recently gained themselves a few extra brownie points for some excellent customer service.
Using the Interflora website (http://www.interflora.co.uk) is a surprisingly pleasant experience. You would have thought that buying something like flowers over the web would be tricky, as you can't actually see or smell them. Obviously, this is something Interflora is aware of since they try and make their website look as appealing as possible. The home page is well laid out, with pictures (and prices) for some of their popular bouquets. If you're after a fairly standard bunch, you often find that you don't need to venture any further, as the best value deals are also usually highlighted on this screen.
If you want something different you will need to navigate deeper into the site, but this is pretty straightforward. I'm no expert on flowers, but they seem to offer a pretty good range that should cover most needs. Links allow you to quickly identify flowers by specific categories: for example those in a particular price range or arrangements which are appropriate for specific occasions such as weddings or birthdays. This usually makes it simple and painless to go straight to the section you want, rather than having to wade through page after page of flowers, which can be quite daunting.
Clicking on a particular bunch of flowers brings up a page containing more information about that particular bunch. A rather (if you'll pardon the pun!) flowery description is given, but more importantly, each arrangement is normally accompanied by several pictures which help to give you a good idea of exactly what you will get for your money.
Of course, using Interflora is not particularly cheap. Bouquets typically start at around £25-30 at even the cheaper end of the scale, which is far more than you would pay if you just walked down the shop to buy some. However, the quality of them is usually excellent and you do get more flowers than you would in a typical shop bunch. And, of course, when you're sending flowers to someone you don't live close to, you've not really got much option. You also need to be aware that some bouquets include free delivery, others do not - which can add around £3-4 onto the total cost of your order.
Once you've identified the arrangement you want, ordering is also kept simple. For once (and this is a very refreshing change) that you don't actually have to register to order flowers from them. Registering does offer some benefits (such as storing your basic details and the details of addresses you have previously sent flowers to) so if you're a regular user of the site, it's probably worth doing. However, if you're just using it as a one-off, it's nice not to have to go through the palaver of creating a unique username and password (which you'll instantly forget).
If you choose not to register, you are simply prompted for the delivery postcode and then a delivery date. Interflora are pretty flexible when it comes to delivery and as long as you order before 3pm, they guarantee same-day delivery Monday-Saturday - very handy if you suddenly realise you've forgotten a birthday!
It's at this stage the website does get a little annoying, as the site does its best to prise even more money out of you. You are given the option to add little extra "gifts", such as a small teddy bear or a miniscule box of chocolates. These are massively overpriced and the hard sell technique annoys me every time.
Payment for your order can be made by credit, Switch or Delta card or even via Paypal - a handy option. I've used both Paypal and my credit card and have never experienced any problems - both are quick and efficient. Indeed, "quick and efficient" are good words to sum up the whole order process and in most cases I find that from selecting the flowers to completing the order usually takes less than five minutes.
Delivery-wise, they also come up to the mark. Their Standard Delivery option is that they will delivery some time between 9-5pm on the requested day (you can pay extra to have a more precise delivery time). I've always used this and flowers have always turned up on the specified date. Moreover, their delivery people are very sensible. Unlike one courier company (who left a brand new laptop in my garden in full view of everyone!), Interflora use their common sense. If no-one is in, they either leave the flowers in a safe place (such as behind a locked gate out of the sun) or they ask a neighbour to take delivery and in both cases, push a note through your door to say where the flowers have been left. True, this removes the element of surprise of finding someone standing at your door with a big bunch of flowers, but at least you know your order will arrive safe and sound.
Flowers are generally delivered in excellent condition, well protected in a big box and very fresh. Interflora guarantee their flowers for 7 days after delivery, which is pretty fair and, most times I have used them, the flowers actually have lasted considerably longer than this.
What prompted this review was that on the last occasion I used them, the quality let Interflora down. Although the flowers were beautiful when they arrived, they started to droop alarmingly after only a few days; and in less than a week, several were already well past their best and had to be thrown out. Given their guarantee, I decided to drop them an email to express my disappointment.
I emailed them at around 8:30 one morning and received a standard system-generated email saying they would be in touch. I fully expected there to be a delay of a couple of days before I heard any further. Not so! Just after lunchtime on the same day, I received an email apologising that the flowers had not met the expected standards and stating that a 50% refund had been credited back to my Paypal account.
This was very impressive in terms of both the speed and nature of the response. I hadn't asked for a refund or any form of compensation in my email; I was merely expressing some mild disappointment. After all, this was the first time Interflora had ever let me down and many of the flowers were fine - it was just some that died early. To offer a 50% refund was, I felt, a more than generous gesture.
I always say that with any sort of big business, problems are always going to arise; it's how you deal with them that's important. Interflora's response left me feeling that they genuinely valued my custom. Their prompt and efficient handling of my comments made them rise in my estimation and makes it far more likely that I will use them again in future. There are plenty of companies out there who could learn a lot from Interflora
© Copyright SWSt 2011
Totally disgusted at the flower arrangement which I ordered for my Mum for Mother's Day. I spent £34.14 for what was pictured on the Interflora site (a beautiful photograph, unfortunately in reality, one only gets half of the flowers shown) and was very annoyed when what was delivered was nothing more than a small posy of flowers. I find this appalling as I could have purchased better bouquets of flowers from M&S or other stores. I cannot describe my total & utter annoyance at the small effort of flowers that arrived for my Mum's special day. I will definitely NOT be shopping again with Interflora & will be advising my family & friends to shop elsewhere. My family could not believe the amount of money we had spent on this pathetic looking bunch (not bouquet) It was an insult to Mum. I haven't rang to complain because the whole automated system is time-consuming & being put on hold for 10 mins or so would just add to my annoyance. Absolutely hopeless! Never again Interflora.
I ordered a large bouquet of flowers and a balloon for my wife's 50th birthday from Interflora. I placed my order a week before her birthday to ensure the there was plenty of time to get it right. My order was passed to a local florist called Blodau in Skewen near Neath who promptly delivered the order 6 days before my wife's birthday, despite clear instructions to the contrary. Luckily, no-one was at home and the flowers and balloon were left with a neighbour. I could not believe it when the florist left a card through the door saying we tried to deliver your flowers but managed to pick it up without my wife seeing and went round to my neighbour to explain the mistake. I then rang Interflora the following day to explain the mistake and how close they had come to ruining the surprise. I asked them to ring the florist to arrange for them to pick up the flowers from my neighbour which they did. Blodau picked up the flowers but then rang my landline and left a message for my wife to explain that they would leave more flowers for her next week. Of course, my luck ran out and she listened to the message before I could delete it, ruining the surprise. I cannot believe how someone could be so stupid. He must have realised they were for her birthday with a big happy birthday balloon attached.
I have cancelled my order and will never use Interflora or Blodau again.
It was my Mum's Birthday recently so I decided to buy her some flowers to celebrate her special day. Unsure of whom to use I checked out some of the reviews on Dooyoo and I selected Interflora because of the very positive reviews I read and secondly they are a supplier I have heard of and believe the have a good reputation.
==The Web site:==
I found this excellent overall. It was very easy to work your way round, logical and very attractive with many pictures of the range of flowers for each item. What I also liked was that they had different flowers for different occasions and these where clearly for example Anniversary, Birthdays, Babies etc. To be honest I was amazed I didn't realise you could send flowers for so many different events.
When considering the various options available, I also found there where different arrangements in various price ranges. For example the prices started at a very reasonable £19.99 for various simple and not very comprehensive bouquets. These all looked attractive from their pictures. I decided to purchase an arrangement that cost £34, which I thought, represented good value, an attractive and varied arrangement. Although I could see there varied choices went up to an item called probably appropriately 'Infatuation' at £499.99.
I found when viewing the choices from the various ranges as well as a picture there was a description of the flowers. This I found very helpful as I really don't know my
Alstroemeria from my Chrysanthemums. All I really knew was what I thought was pretty and worked well, but I thought knowing exactly what I was sending is always a good thing and for a non-flower person it was very helpful.
As well as selecting from different ranges of flowers I was impressed to find Fairtrade available and seasonal choices. Although I did find it a little confusing as some flowers had free delivery while others for no apparent reason did not, but this was clearly shown along with the price and the description of the flowers.
However this web site deals with more than flowers. As along with them you can also send wine, champagne and chocolates. Plus you can also purchase Balloon bouquets, food and gift hampers and a variety of Personalised gifts. And not forgetting a choice of plants.
Plus on the web site there are also from time to time special offers, to encourage people to purchase them such as 50% extra free or a bottle of champagne or specially discounted prices.
There where other features on the web site that where available but I did not use such as order tracking, contact details if you had any questions about your orders and you can also join the web site. The advantage of this is you can log important dates and they will automatically send you an e-mail reminding you so that you can send flowers on these occasions.
What also impressed me was that if you place your order before 3pm they can be delivered on the same day, idea for those occasions you may have forgotten and a last minute gift is required. With an option with any flower you buy of upgrading to a larger arrangement for an additional £5.
For the delivery there are various choices to starting with a standard delivery, this is usually £5.99 and involves delivery between 9am and 6pm. While if you want to be more specific and want either a morning or afternoon delivery this is £9.99. However, it is free if you select from the free delivery range, the only problem I had with this is you have to when ordering remember to put the code for free delivery when placing the order otherwise you would be charged for it.
I found the ordering process on the web very easy, it was so quick and the step by step process was so easy and it gives you options such as adding additional goods such as chocolates, personalising your message. The company take all the recognised credit cards and although I used the web to do all this you can additionally place your order over the phone. As soon as I placed my order I got an e-mail confirming all the details of the delivery so any amendments could be made.
As well as being able to delivery to anywhere in the United Kingdom Interflora also can delivery to France, Ireland, Australia, Canada and the US.
The flowers I selected where delivered on the correct day within the chosen time and my Mum was really pleased with them. And when I visited her 10 days later they where still looking good. Indeed the bouquet I sent had filled two good size vases and I was impressed, as although showing the odd sign of distress they had lasted well.
I even got another e-mail a few days later from Interflora asking me for feedback about the order. This I think is an excellent idea although it warns you it takes 10 minutes to complete and I think you should get some sort of reward for completing it or be entered in a draw for a prize.
Once I placed my order I was also impressed that I was offered a 10% of my next order. The only problem is there are no special occasions in my family coming up before Christmas!! But I did think non the less this is a good and sensible inducement to encourage customers to come back.
The whole process with Interflora is simple, straightforward and in my case successful. The Web site was excellent and so easy to work your way round quickly and without fuss. And I would recommend this supplier to anyone who wishes to send quality flowers at reasonable prices.
The web site is: http://www.interflora.co.uk/
I would certainly use Interflora again and the service from the Web site to delivery of the flowers was first class. Plus very importantly the quality of the flowers was also excellent and mine made my Mum's day.
Thanks for reading.
@CPT Daniels September 2010
Good website which lets you Send flowers and gifts to over 32 countries worldwide through their website.Same day delivery of cakes,flowers and chocolates is also possible for most cities. We area florist in India under the domain http://www.flowersfloristsgifts.com and used their services which were very good.
Lifesaver on many occasions! Always good if you inadvertadly forget someone's birthday or anniversary. I have used interflora many times and have always found them to be reliable and reasonable value for money. The one time that I phoned and complained that I didn't think that a bouquet had lasted particularly long, they didn't argue with me, they sent a replacement bouquet out the same day that was bigger than the original one.
Their website is very good andeasy to navigate around. It's split into price ranges and particular colours that you may like, as well as occasions.
Interflora cannot be faulted on their delivery reliability and this is one of the main reasons that I use them time and time again. Nothing worse than paying for a nice suprise for someone than discovering that it hasn't turned up when it should have.
Very happy with interflora - would happily recommend to anyone.
In need of sending a bunch of top quality flowers to a loved one? Celebrating a special occasion? Or in my case, forgetting a birthday and needing a last minute gift? Interflora.co.uk has certainly served me well in recent years and it's a high quality, although high priced, online flower store that I would highly recommend.
Interflora works by being partners with thousands of local florists in the UK and abroad. You would be surprised how many countries you can send next-day flowers to! The coverage of the UK is flawless and I have send same-day flowers to three parts of the country, away from city centres without problems. The website works as a central "agency" of types where you make you order then its passed on to whoever the local affiliate is. A great system that works.
The site itself is very easy to navigate and an order can take less than a minute. Once an account is created you can store card details and have your own address book which makes ordering very very simple. On the site its easy to find the flowers for you with a range of search options the most useful being the occasion searcher which is on every page. Click on Birthday, Anniversary, Christmas etc and you'll be taken to a page of the most appropriate gifts for that occasion.
Each flower bunch either comes alone, in a pre set package with choccies and bears etc or can be customised at extra costs to include bears, chocolates, wine and all sorts of things. Every time you order you can also select your own message in the card which the florist will write on.
In terms of delivery you have a range of options from same day (which saved my life the day I forgot my mams birthday) which is costly but handy, next day or you can select a day (as well as either am or pm). You cant specify a time but I have sneeked a time request into my "instructions when calling" a few times and Im sure it worked.
The flowers and gifts are all top quality, well presented and brilliant products and even though they are far more expensive than the local florists or supermarkets the touches they give including the fancy bag, customisation and personalisation is worth the extra. The site has videos and images galore to make sure you make the right choice.
Overall my experiences with this site have been great and the products are quality with reliable and efficient delivery!
Also on CIAO
When I am living out in Spain there are one or two websites that I heavily rely on for sending gifts and flowers and cards to my family and friends back here in England.
One of them is Moonnpig.com for sending all of my cards, as greeting cards really isn't a Spanish thing, and the other is this website.... www.interflora.co.uk
Interflora are an international company that have been going now since 1923. They have now branched out onto the world wide web and will deliver flowers and gifts for you at the drop of an .....email.
Their flowers range in price from £19.99 up to £100, and the range is so vast that it gets a little confusing trying to decide exactly what you want. The best way to tackle it is to click on to the photo's of the flowers and there you will be given all the details of what exactly is in that bouquet. They also do plants as well as flowers and baskets of flowers and chocolates gift sets, or flowers and wine combinations, lots of different ideas actually, so there is plenty to choose from if you want something a little different from just the bouquets.
Once a selection has been made you simply then go to the checkout and put in the postcode of the recipient and what date you want them to be delivered, it's as simple as that.
As with most companies there are delivery charges to be taken into account and with Interflora they can be quite high. They are:-
Standard Delivery (9am - 6pm) = £5.99
Morning Delivery (9am - 1pm) = £9.99
Afternoon Delivery (1pm - 6pm) = £9.99
Also if you order online there are now a number of cash back websites, for example Quidco, who now have interflora as one of their retailers so you can get a little money back on your purchases.
Also if you are not able to order online they can be contacted via the telephone on:-
08703 666 555
Once you have ordered and paid for your flowers you can then track their progress, by inputting a reference number, to see when your flowers have been delivered or if they are still in transit.
The last time I used this service was to send some flowers to my mum for her birthday last year. When the flowers and chocolates arrived she was so pleased with the quality and arrangements of the flowers. She said they looked beautiful and fresh and they did last for 2 weeks after they had been delivered. She was very happy with them. For me to be able to do this for her was just fantastic as being out of the country on your mum's birthday is not ideal and it allowed me to do something special for her while I was away.
This is a website that I have used quite a few times now and will continue to use in the future. As yet they have never let me down and I would recommend them to anyone to give them a try.
Tel: 08703 666 555
Thank you for reading my review!
Interflora is a great and very convenient way of sending somebody flowers and gifts if your as busy a person as me.
They are a international company that been around since around 1923 and have been delivering flowers to people now for years.
It was recently my girlfriends birthday and I was racking my brains out of what to get her as shes got litres of perfume and I felt that I needed to get her something a little more special. So I thought what the hell I'll get her some flowers.
Anyway I phoned our local Interflora store and a very helpful lady answered the phone. She went through all they had too offer from balloons to chocolates and teddy bears as well as the flowers.
Flowers range depending on how much you are willing to part with your hard earned cash and start a nice bunch will set you back from as little as £20. I found that they have some great gift ideas so I opted for flowers with a ballon and chocolates.
I wasn't just after any flower though I wanted some called the bird of paradise which I thought they'd never have and to my suprise they had some come in that very same day.
Although I know Interflora can be very expensive they have a lot to offer and great quality prducts with a brilliant service.
I was very happy with my purchase and the service so was my girlfriend she was very suprised.
If its more conveinient they also have a internet service where you can order your flowers for your loved one.
All in all they are a great way of ordering flowers for Valentines day, Mothers day or birthdays and I will definately us these again.
My mum is fantastic she does so much for our family and so for Mothers Day this year my brothers, sister and I decided to club together to have some flowers delivered.
I did a google search but after checking out a few florists I decided to go with Interflora their website is www.interflora.co.uk
The first thing you will notice about the website is that it is very easy to navigate, there are various ways to look for flowers, plants or gifts. You can either shop by Occasion or you can choose to look through the entire range.
With the run up to Mothers day there was a menu full of Mothers Day flowers ranging in price from £19.99 all the way to well over £100.
There was so many flowers to choose from that I didn't know where to begin, I clicked on a few flower pictures which gave more detail about the flowers and what I liked was for some of the products there was a short video which showed the flowers in closer detail.
Eventually I settled for a bouquet called Scents of Spring as in the picture the flowers looked very pastoral and spring like!
The price of the flowers was £24.99 for standard or £29.99 for Large, I chose Large and then I went down to the next menu to say the flowers were for someone else and I put my mums postcode in and then finally I chose a date for delivery which was the 13th March.
Standard £5.99 9am -6pm
Morning £9.99 9am - 1pm
Afternoon £9.99 1pm - 6pm
I was then taken to a new page called little extras which has the following items :-
A balloon costs £4.00 and there is a good range to choose from such as anniversary,baby boy, congratulations and best mum.
Are a bunch of balloons they cost £19.99 and you can choose from love balloon, baby boy, Get Well plus lots more.
They come in two sizes 105g is £4.99 and 240g is £9.99
You can also purchase champagne, wines, teddy bears and birthday balloons.
Once I had selected my items I then went through checkout, I first registered my details which asked for things like name, address, e-mail address, I then paid for my items. Once I had finished checkout I recieved an e-mail with my order details.
~What do I think?~
My family has had quite a tough year and my mum has always been there for my brothers, sister, plus all the grandchildren. So this year we wanted to make Mothers day a little bit special.
The flowers were delivered on the Saturday they arrived at 4:30pm, my mum said the lady who delivered them was very nice.
One of the things I like about the website is the Order Tracking, I was able to log in to see if mums flowers were still in the shop or in transit.
My mums flowers look fantastic they came in a glass vase which has a very decorative pink sisal around the top of the vase plus the flowers were wrapped in a cellophane wrapper, mum also had a balloon and a small box of chocolates.
Some of the flowers are completely different to those shown on the website but that is not a problem as the flowers still look spring like with tulips, carnations, bluebells and loads of other flowers which I have no idea what they are called!
The flowers were well worth £30 though I am slightly dissappointed that the tulips died after 5 days, the rest of the flowers still look great.
Mum was over the moon with her presents and of course she had to show the neighbours!
Website - www.interflora.co.uk
Tel - 0870 3666555
What can I say about this product, it is very reliable and the order can be made on the website www.interflora.co.uk or by telephone 0870 366 6555 and the delivery price is £5.99 for a standard delivery of an order being delivered between the hours of 9am to 6pm and it can arrive anytime between those hours, but if you want a particular time the delivery charge is £9.99 for a morning from 9am to 1pm or afternoon 1pm to 6pm but you cannot give an exact time but they will do their best to arrive at the nearest to it.
They have flowers which start from £19.99 and you can choose which ones you want from the website and they have photos of the flowers so you can see them for yourself, they are in a nice wrapping and arrive with a little card , which if you cannot write on it yourself, they write whatever you say you want putting on the card.
If you order from a shop that does these flowers, you can then write your own message.
They are very sensitive to bereavements, even on the internet, they sent me an email to say they were sorry to hear about the death etc, which was very nice because they took the trouble to do that, and I thought it was very nice of them, I have used this service on many occasions and every time I have never been disappointed.
They also do chocolates from the website and it is ideal for people who want to have someone they care about sent a nice box of chocolates and although I myself have never sent these, I would imagine they arrive in a nice presentation box also, as with the flowers.
The flowers come very fresh and smell absolutley gorgeous and they also last for more than 7 days, which with some they do not last that long. These do and they are very good value for the price.
Also they do nice plants, as some people do not like flowers but like plants instead, and I think with mothers day and other special occasions these are ideal to send and it also is nice for the person who receives them as it makes them feel extra special.
I have sent and also received from here and I recommend them highly, although I have sent more than received, but I am working on receiving more than I send, laugh laugh!
Go give them a try and see what you think.
Ok so Mother's day is approaching and you don't know what to get your mum, then why not visit the interflora website and have a look round there.
The site is very easy to use and currently displays a range of flowers for mothers day on the main page, but you can of course browse flowers for other occasions too such as Anniversary flowers, Sympathy flowers, Get well flowers and congratulations flowers. You can easy access them using the navigation down the left hand side of the website.
If you haven't bought from Interflora before then you will have to register your details on the website, this only takes a couple of minutes, but it means that if you buy flowers from them again then you don't have to spend time inputting your details all over again.
There are different forms of delivery available including same day delivery (if ordered before 2pm Monday - Saturday). This is really handy so even if you are a last minute person you can still get flowers delivered.
It also saves you from having to leave your house.
There is a range of different packages on the website and some items can be delivered with a teddy or with chocolates. Prices are reasonable compared to prices in your average flower shop and you can still leave a message in the card just as you normally would do.
Interflora also do an order tracking service so you can see if your flowers have been delivered or not, although you would most likely get a phone call or a text if someone got flowers from you!
Interflora also sell other gifts such as baloons, champagne, and hampers so it really is the best place to start your search for this mothers day!