Newest Review: ... (yes one rose) with heart chocolates and paid an extra £10 to get them delivered the same day. Happy about (my £36!!!) one ... more
THE WORST ever! Never use them!
Member Name: rubaH
MAKE SURE YOU NEVER USE THIS SERVICE!!
This is by far the worst flower delivery service I have ever come across and I am someone who has the habit of sending flowers all over!! Looking at their site and choices, and the fact that they have a mobile application, I was deceived by the look! Yes I felt they were too expensive for what they are offering but thought, it is OK. It is Valentine's day and they promise to deliver the same day!
I ordered a £26 one rose (yes one rose) with heart chocolates and paid an extra £10 to get them delivered the same day. Happy about (my £36!!!) one rose order and what a great surprise I have prepared for my sweetheart, I went on with my day as usual expecting a happy phone call a few hours later or so. I tracked my order and it showed that it was out for delivery before noon. Three hours later, NOTHING!! I tracked it again and it was still (out for delivery). I tried calling them on their paid line. After keeping me on the line to hear their recorded message, I get "Sorry our lines are busy try emailing or calling again". I emailed about 10 times begging them to deliver it before 5 pm as I have stated on my order so my sweetheart gets it before leaving work. I also called about 10 times. AND NOTHING!! All I got back was automated replies and an online tracking system that showed (out for delivery) before noon!! I had no option but to ruin my surprise and ask my sweetheart to wait till 6 at the office since they say they deliver till 6. Imagine, it is valentine's day and you need to stay an hour extra at work to receive a bloody one rose with chocolates!!! But that is what happened. And then guess what, THEY STILL didn't deliver it and there was no way to ever get to contact them!! It is like they disappeared off the face of earth!!
Needless to say the night was ruined. We went to dinner with a disappointed mood and an hour late which ruined everything! I still haven't heard back from them after I sent an email asking for a full refund. They better refund me or I think I will sue them for emotional distress!! What a shame.
In short, never use them!!
Summary: The worst flower service I have ever come across