Posh Website (johnlewis.com)

Member Name: Pharmtastic

Product:	johnlewis.com
Date:	08/02/09 (282 review reads)
Rating:

Advantages: Free delivery, 5 year guaranttee with TV

Disadvantages: None

John Lewis Direct is the online arm of the John Lewis Partnership, perhaps more usually renowned for their department stores in large shopping centres.

Rather like their physical stores, the site has a pleasing, upmarket feel to it; there's nothing brash or cheap about the look.

The prices, though, are often very competitive, and since there's free delivery, there are no extra charges to worry about. TVs in particular can be a great buy: they offer a 5 year guarantee included - elsewhere this may cost anything from £15 [for a small TV at Richer Sounds] to over £100.

The most recent purchase I made was for a Moulinex JuiceMachine Pro Juicer. This was listed on hotukdeals.com [see my separate review if your not familiar with this site] as being available for the bargain price of £9.95 [£55 at Amazon]. I thought this was worth a punt and placed an order. I was so excited at the thought of making my own fruit juice that I asked dooyoo to add the Juicer as a product suggestion, so that I would be able to review it when it arrived.

After four days, a courier duly arrived bearing a large parcel. My excitement was short lived, though: the pack didn't contain a JuiceMachine Pro, but another model, the JuiceMachine Duo [the invoice described the correct item]. This normally sells for about£35, so £10 is still good price, but it wasn't what I was expecting.

From comments on hotukdeals, it seemed that all orders were supplied with the wrong item.

I phoned John Lewis to ask about the item and was told that they didn't have any of the correct machines in stock, so they weren't able to swap over. However, they did offer to give me a full refund and allow me to keep the wrong machine [i.e. free of charge]. This seemed a very fair and generous offer, so I was more than happy to accept.

My thoughts of John Lewis has only improved after this: you can often learn more about a company form the way they deal with errors than from normal transactions.

Summary: Great customer service