I know there's a squillion reviews on Jungle.com, but given my recent experience with them I felt I had to add my comments to the mass. I wanted to upgrade my friend's PC to include a CDRW drive. There's a tonne of these on the market nowadays, and I did some thorough research before starting a bargain hunt. One thing about me - I hate paying over-the-odds for goods, so the price of the item was imperative. I actually browsed onto Jungle as an afterthought - normally I would use Novatech or other peripheral websites, and it was a flippant click of the mouse that saw me arrive at Jungle.com. I'm very glad I did.. There's a few niggly things I didn't like - the search bar is tiny and squashed into the top left hand corner, and you really have to know what the title of the item is that you're searching for. Jungle doesn't use fuzzy searches, and searching for CDRW (which I would've hoped covered both drives and media) only gave me discs. Not much cop. At this point I was thinking "is it worth it?" and then decided to go through the sections listed under the search bar. Clicking Computer Hardware / CD and DVD Drives / CD Rewriters gave me a list of what I was after. Bingo! A long scroll through the lists - there's no option to sort them by price for the stingy likes of me - gave me what I was after. £29.99 for a FREECOM 16x40x10 CD drive. For the non-techy of you that's a 16 speed write (ie writes out a CD up to 16x faster than the standard normal read speed - so a 74min audio CD would take on average 4.5 mins to write), 40 speed read and 10 speed re-write. £29.99 though, I don't care if this was a brand I'd never heard of (further investigation around the Jungle site showed that Freecom were widely stocked by Jungle), that was a bargain price! One aspect I did like was the review section - this allowed me to judge from others
9; past experiences how good (or bad!) this CDRW drive was. On the whole, a multitude of positive reviews led me to decide to purchase the item. So - the item was thus added to my 'basket' and I opted to checkout there and then. I had to create an 'account' with Jungle as I was a first-time buyer, which was on the whole straightforward, and took a few extra minutes.. but my details (address) are stored on the system and I don't have to faff around typing them in every time. Hurrah! I proceeded to checkout, and this is where the surprise was. Delivery is categorised according to the price of the item, not the weight (which really could prove a little unfair if you buy - for example - a DVD Rewriter which has no difference in weight to a CDRW like I bought). However, my item was in the lowest category so delivery was a mere £2.99. Then I spotted the gem which I will forever be grateful to Jungle for - Evening Delivery for £2 more. At last!! As someone who lives on her own and who leaves the house at 07:30 in the morning - often not returning until 17:00 or later, this was perfect. Evening delivery is after 5pm, so I opted for that. That was it - a few clicks, popping my credit card details on (it's a 128-SSL secured server which means that your card details are super-encrypted and super-safe) and my order was placed at 15:00 on a Thursday afternoon. Friday evening, 17:10, my doorbell rang... and lo and behold - my item was with me. It's now backing up my friend's work and hard drive with no troubles at all. So all in all whilst it was a little difficult to find what I wanted - you have to be prepared to sift through everything - you *can* get a bargain, and I did! Evening delivery gained huge Brownie points and I'm pleased to say that my experience with Jungle was, on the whole - a totally positive one. I thoroughly recommend! :-)
Ordered a CD rewriter advertised in the Jungle sale. Item was stated as "in stock" when I ordered. As soon as the order was accepted the delivery time said 8 days. Emailed customer services to find out why the delay - reply was "Although we try to keep the site as accurate as possible, at the rate we sell this is not always possible". Hmm - Dabs, Ebuyer etc can manage it OK. Got a message on the answerphone a week later to say item will take up to 4 weeks to arrive. Emailed customer services asking them to swap order to a different make which was advertised at the same price. Get a reply stating they "can't do that - you have to phone sales". Get call today from Jungle sales saying the original item is unavailable from manufacturer - well, I look at the manufacturers web site and its still advertised there. Jungle then try to sell me more expensive drives despite the fact they've a similar spec drive at the same price. I cancel the order. In the days before GUS (Argos etc) took over, Jungle was one of the best suppliers out there - it had some problems when first launched, but soon became my joint favourite with Dabs. Now it seems like your typical average company - poor stock control and customer service/sales staff who are polite but don't make much effort to actually help customers. My advice - consider Dabs, Ebuyer, Komplett or Scan - I've had mostly reliable service from all of those. As always though, you may have problems if items are faulty - this is true of most online stores, and you should factor the potential hastle into the cheaper price of the goods!
After seeing a bargain at Jungle.com, I ordered my TV & video. Using their web site I monitored the delivery date, until it said the order was closed and the goods had been despatched. In order to make sure that I was in when the goods arrived I rang them on a Friday, and they said delivery would be on the next Monday or Tuesday, but if I rang them again they would find out. By the end of business on Friday no answer. All day Monday no answer, and as of now, midday Tuesday no answer. I think their customer service stinks, they say they can't contact their delivery service, so they can't tell me when the delivery is due. How long do they think I can stay at home to receive the delivery?. As my title says - I will never shop again at Jungle.com, and would recommend others not to bother either unless they have alot of time on their hands. I am off again to try and find out if they have any idea when my delivery due - wish me luck.
I've used jungle.com a number of times for purchasing computer equipment and accessories. The prices are generally very competitive and often cheaper than other places I've looked at, even after delivery charges. As long as the item is in stock, delivery is prompt. However, last week I ordered a printer and some paper and unfortunately the paper was out of stock and had a message that it would be 'available within 7 days'. Despite this, the estimated dispatch date for my order was 3 weeks! Ok, I accept that jungle.com have to order the out of stock item from the supplier, but the 7 day availability estimate is way off. And paper is hardly a special order item is it? They just better not charge my credit card until my order is ready to be shipped! It would have been nice if they sent me an email to inform me of the delay in dispatch date rather than have me having to find out myself by logging onto the order tracking feature on their website. So if you're thinking of using jungle.com go ahead, the selection of products are very comprehensive and the prices are very good. However, be prepared for a long wait if the product you want is not in stock.
I first came across Jungle.com when it was time to purchase some new speakers for my pc. After doing a search it seemed that Jungle were the only UK online retailer who actually stocked the TEAC ones that I wanted. It gave me confidence that Jungle are part of the Argos Retail Group – I am always full of praise for Argos – so off I went into the Jungle on my search…… First Impressions ----------------- Very green and white – can’t miss their corporate colour - green! There does seem to be a real niggly bit to their website – I can’t quite say what it is but it almost seems like I am waiting for each page to download even when it has already loaded. Each page just looks a bit too simplistic and ‘not all there’ if you know what I mean! The green headings look great – very professional but the sheer amount of white combined with the font used makes the rest of it look a tad amateurish (I am especially referring to the home page which I feel could look quite a bit more professional). Products -------- They actually sell quite a bit more than I expected them to although not everything is a bargain so ensure that you do several price comparisons first. I suppose they stock anything and everything to do with home entertainment, computers and communications. There are six main product categories: *Music *Films *Games *Phones *Electrical *Computers There are a few gems amongst the normal priced goods but it is quite difficult to find them! The music section particularly impressed me as they stock most albums from major bands, whilst the majority of these albums are more expensive than CD-Wow, there are a few bargains price at £6.99 and £7.99. The film section is quite expensive and generally not recommended, although if you liked Dogma you can currently buy it for £2.98 (bargain? – I’m not sure as I haven’t s
een it!). If you want to know what the other sections sell, take a look – I am now going to let you know of my experience with Jungle.com. My Experience ------------- I wanted to look at various speakers but this was my first problem – I couldn’t just browse by speakers. Jungle list several categories at the side of their computers page but speakers isn’t one of them (despite the odd fact that they actually stock several makes of speakers!). So unless you know exactly what you want (unless its category is listed), it is very difficult just to browse. At least their search facility worked! Having found the speakers I wanted, there was no specification or picture for them – I had to go to the manufacturer website for this (although Jungle didn’t offer a link to their website either). Come on! If you want to sell something – surely a small picture and a little about a damn product is essential! Ok, I got past that hurdle and decided to ring through my order instead as sometimes this speeds up delivery. This is the bit that amazed me the most! Delivery was indeed quicker by phone I was told, by a few days instead of a week. BUT, BUT……I had to pay double the delivery charge if I wanted to telephone my order through! It was £2.50 on the net, but with a telephone order it was £5!!! That’s horrendous! They fail to mention this on the site. I told them to stuff it; I would order from the net and wait the extra days. Why does it take longer if I order via the net is totally beyond me. Surely they should offer standard (£2.50) and express delivery (£5) options regardless of whether you order online or by phone – or at least state otherwise on their website. Their order tracking facility is also a bit of a joke! I checked daily and it went for 5 day delivery to 3 days left in the matter of a day, then it went back to 5 days. I then phoned Jungle to find out what the hell wa
s happening only to be told that my order was being delivered the next day (despite it still saying 5 days left for delivery whilst they were waiting for stocks on their order tracking facility!). I would advise you, that if you use Jungle, to keep yourself up to date with your order and give them a call instead. If they can’t be bothered to provide a decent order tracking facility – then pester them by phone. You are paying for a service that doesn’t work! Anyway, my order did arrive via their couriers the following day (although I did have problems with that, but this was nothing to do with Jungle) and took a week from order to delivery, which isn’t bad, but there are several things they could do to improve their customer service. Reward Scheme -------------- Jungle.com has a loyalty scheme – for every £1 you spend you are given 1 jewel. You can then use these jewels against selected offers they make available to you, based on the information/interests that you provide them with. In essence, the more jewels you have the bigger the discount you are allowed. I am not keen on this discount scheme, as I would like to be able to use my jewels against any product, or at least a larger range of products than the ones selected for me. With my 46 jewels, I could have got a Canon scanner for £53.16 (rrp £59.95) amongst other things – which is great if you want any of them! There are several promotional goods on offer but who in their right mind would actually pay Jungle for one of their t-shirts, mouse mats or baseball caps???!!! You can build up jewels but because the offers are so limited, I reckon most people will never redeem theirs. Suggested (essential!) Improvements ------------------------------------- *The design of the website would look far more professional with a different font and better usage made of the white space *Make it easier for potential customers to browse
– pictures and specification of the goods on offer would help *Clearly state that delivery will be quicker by phone but also cost more. Offer standard and express delivery for both online and phone orders. *Provide an online tracking facility that actually works and is up to date *Enable regular customers to redeem their reward jewels against ANY product and not just the ones specified. For example 50 jewels could mean 1% off your next order, 100 jewels could mean 3%. That would certainly encourage me to return. Conclusion ---------- I would probably use Jungle.com again but not if I could get the same product at the same price elsewhere. To be honest using Jungle was a bit too much effort for me. Being a total shopaholic, I like to be able to browse and see photos of products before I buy. Their prices aren’t particularly fantastic, neither is their reward scheme. I love shopping online but this e-tailer became a bit of a chore.
With soo many online shops about offering you just about anything you could want, and a lot of them very competitive price-wise, the best way to judge an online shop is its customer SERVICE -- their ability to resolve problems! Some shops dont even know what this means, and although they offer good prices, steer clear of these! They may cause you enormouse amounts of time waste and costs. Do your research before shopping (doo yoo is a good place to start with customer opinions). There are quite a few awful shops out there - places like Eclypse Computers for example that offer fantastic prices, but if there is the slightest problem with your order be prepared for the longest wait of your life. And then there is the good ol' reliable shops like Amazon.com - if they mess your order up, they actually ADMIT it, and replace it at no costs... sometimes they even give you FREE gift vouchers to redeem on your next order, or let you have your order for free - now thats good for customer confidence. Okay now going on to Jungle.com. It is a pretty good site - well laid out, very easy to navigate, good prices on hardware/software and not too bad prices everywhere else (although i would only buy hardware/software from there myself). The site looked pretty good and since it was part of the Argos retail group, i thought what the hell they must be quite reliable right? Well i placed my order estimated delivery to be 7 days... thats a little long, but cant complain since nobody else seems to be selling the item. So i waited... 9 days later... i go check my order using the online tracker and guess what...STILL 7 days to go! Okay fair enough, let me email them and they can tell me how long its going to take - even if its two more weeks, i want a definite time limit and i would be prepared to wait (i'm the patient shopper). So i emailed them at customer services. Few days later and all i got was a auto-responder message, "we'll get ba
ck to you" basically. I go check my order AGAIN and it STILL says 7 more days to go. I just about had enough and cancelled the order by email (funny enough they cancelled promptly within a day... maybe they got my email earlier and decided to ignore it???) The site shouldn't advertise estimated dispatch days and then not be able to delivery anywhere near the time. And i got no response from them whatsoever, not even an apology that it may take longer than advertised. So Jungle.com... i dont know if i would buy from them again. Maybe boxed software/hardware but ONLY if its in stock. Actually wait...I would check EVRYWHERE else first and then go to Jungle.com last lol I guess this is the case of the big commercial company's advertising power winning over your confidence that it provides brilliant service EVEN before you brought anything. Be careful. You can't put a price on Service and Reliability! I'm not too sure about Jungle.com, but it does have potential.
I sometimes go to Jungle to check prices but rarely have I used the service. This is because I find that usually the prices are OK but nothing special and sometimes I can find them far cheaper elsewhere. Now and again though, the prices can be very competitive. This was the case in the story I am going to relate here. I placed my order for Paint Shop Pro plus a game title. Because I am not normally at home during the day I elected to get the goods delivered to my work address. Somehow between my pressing the Submit Order button and the order being received, part of the delivery address was overwritten by the billing address (my home). "Oh pooh" I exclaimed as I read the confirmation email and reached for the phone. I was put in a queue for about 10 - 15 minutes but it seemed so much longer listening to that interminable music. The rep I finally got through to was polite enough but said my order had progressed too far to stop it now. I would have to call back when it reached the 'dispatched' status (huh?). Roughly 24 hours later the 'dispatched' status was reached so I caled again. Same wait, same music. The rep this time seemed the paragon of efficeincy. He called Parcelforce while I was on hold - only a few seconds - and came back to say all was fixed. I was happy enough. Oh dear. Almost a week later and no parcel. I checked the order status and the goods had been returned! I check my credit card online and had been refunded minus the delivery/packaging charge. Reached for the phone. Slightly shorter wait this time (it was 9 am. just as the lines opened). Rep was polite and apologetic. Apparently Mr efficiency from my last call wasn't so efficient after all or else Parcelforce had ignored him 'cos they had tried to deliver to the mangled address. I requested that the goods be re-sent and spelled out the correct address. No problem he said, they are in stock and will be sent right away. W
ell that's alright then. Oh dear (well nearly). Next morning I was very late leaving for work. The doorbell rang and Mr Parcelforce hands me a package. It seems Jungle are incapable of sending to the correct address. It's just lucky I was in because geting Parcelforce to re-deliver can sometimes be a stressful experience. OK, so I have the goods, the price was good. I just wish I had more confidence in the service. The web site has been redesigned since then so perhaps the original address mangling problem has been fixed. Will I use them again? probably, if the price is right. It wont be my first choice though.
On 20th September 2001, my husband decided that he wanted to upgrade our CD writer. He looked around many outlets, including online and high street retailers, and the best deal seemed to be offered by jungle.com. He duly placed an order totalling £133.98, and was told that the order would be delivered in 5 days, and that he could keep an eye on his order through the order tracking system they have on their website. Looking back it all seemed so simple?..maybe too simple. That very day, the website developed problems and order tracking was unavailable. 11 days later, my husband contacted Jungle, and was told that his order had not even been dispatched. He was furious and cancelled the order on the spot, and was asked to follow it up with a confirming e mail which he did immediately. He then went to a computer fair and bought the exact same CD writer for £15 less. Imagine our surprise when 2 weeks later, on 15th October, a Parcelforce delivery driver cheerfully tried to deliver a parcel to us, from yes, you?ve guessed it, Jungle.com. My husband refused delivery and immediately called Jungle, and was put through to a manager after explaining his problem. My husband has many plus points, however patience is not one of them, so you can only imagine the explosion when he discovered that the £133.98 had been debited from our account, and that we would have to wait for Jungle to refund us, and under the Distance Selling Act, they can take up to 30 days to process this refund. We then took the matter up with our bank, who involved the card dispute department. As we had confirmation that Jungle were refunding us, they agreed to credit our account, and then get the money back from Jungle themselves. This was a big weight off our mind, especially as the bank did not get the money until 30th November. We badmouthed Jungle to many people, and vowed never to use them again, but the matter was put behind us??.until yesterday (30th January), when
our old friends reappeared and thought it acceptable to debit £133.98 from our account. We have again had to involve the card dispute department of our bank , who are not being as accommodating as they were last time, and since 8am yesterday morning, we have made 15 calls to Jungle, each time being told nobody was available to speak to us, as their managers were on their rest days. If our bank cannot help, we are then £133.98 out of pocket for who knows how long, and we can do without the hassle, as we like all of you have bills to pay. I know people who have had dealings with Jungle, and are happy, but they are in the minority compared to the horror stories I have heard. I would advise you to steer well clear of them as they are happy to take your money, and blatantly retain your card details and use them whenever they feel like it. I intend to send a copy of this to Watchdog and also Jungle themselves, and see who will actually reply and try to bring this matter to a close.
Jungle.com - yes everyone has heard of it haven't they? So WHY IS THERE CUSTOMER SERVICE SO POOR? Like other members I hate to rant about things just for the sake of it, but I do hate when companies take their customers for granted. I logged on to Jungle.com in mid December to buy a printer for my young brother-in-law. The site is very easy to use and gives good balanced reviews of products...the product was even instock and could be dispatched immediately. Great, I thought and went on to place my order. The order process is simple and very easy to follow.. only problem is that once you have placed your order (and NOT before) you can check the status and estimated delivery date .... so why oh why if a product is in stock would it take over 2 weeks to ship. This gave me a problem - pressie would arrive AFTER christmas - NOT GOOD! I called Jungle.com early the next day and quoted my order number and explained my problem. The girl I spoke to said there was no way to prioritise the delivery and if the web site said it would not be dispatch until after Christmas then that is when it would be. I decided to canel my order. She took the details and promised it would be cancelled immediately. I raced out to one of my local PC retailers the next day and bought a similar printer (for an extra £7). At least Christmas was taken care of. Imagine my surprise the next day (12/12/01) when I received a delivery from Jungle.com of the printer that WOULD NOT BE SHIPPED UNTIL AFTER CHRISTMAS (oh and I thought I had cancelled this order!!!). This goes to show that rather than loose a sale Jungle.com will do the impossible - and deliver BEFORE the estimated date - causing the customer even more trouble in the long run! Not only did they fail to cancel - they failed to advise a change of despatch date (even though they ask for your e-mail address when ordering!!). NOT A GOOD SERVICE - I CERTAINLY
WILL NOT BE USING THEM AGAIN!
When I first looked at the Jungle website I was very impressed. All of their products are prices very competitively and the website is fast and very easy to use. I found a bargain printer, Lexmark Z13 I think, it's been that long I can't actually remember. Bargain for £30 anyway so I ordered one. Delivery was very good, only took three days. First problem, no USB cable. Looking back at the website it does actually tell you that no leads are supplied so fair enough, my fault for being stupid and not reading it properly. Looking at the PC World website though at the same printer (which is annoying £5 cheaper) has a BIG note next to it to say "ORDER THIS CABLE, YOU WILL NEED IT". This is quite different to the jungle note which goes something like "no cable". Bought a cable from local pc shop, expensive! Price of printer now up to £40. Attached printer to computer, installed software, printer feed broken. Annoyed. Next day phoned jungle up spoke to a very nice man in the returns department who was polite and efficient. He gave me a returns number and told me that they could arrange for the parcel to be collected. Being a helpful person (sometimes) I offered to send it from work using our carrier so it would get there next day. I was told that I would have a new printer within a week. Now it's three weeks later. I can't get through to customer services. I have tried five times and been on hold for ten minutes each time at a cost of 7p a minute. Spoke to operator three times who told me that someone would call back within three days, the last time I was told that was over a week ago. So I asked for a refund. They are unable to do that without me speaking to customer services which I can't get through to and won't call me back. I understand that it is Christmas and it's busy but three weeks is a bit ridiculous. I would suggest that you use the Jungle website to find what you want. The
site is excellent, perhaps they should take some of their budget for that and put it into customer services. Once you have found what you want buy it from somewhere else. Even if the price is a little more you'll probably receive the goods faster and have better service. You have been warned!!!
I used to love jungle. They used to provide great stuff at rock bottom prices. What more can you ask for. Unfortunately, that has all changed. Jungle have just implemented a new computer system. This has not been what you might consider a success. I will give you some examples of the problems; 2 months ago I ordered 3 things from them, 2 of which were in stock, and one which was 3 days away. Estimated delivery time 1 week. 2 weeks later, 2 of the items were saying packaged for shipping, and one was still waiting stock. 1 more week, and now 1 of the items were saying packaged for shipping, and 2 were now waiting for stock! I look on the jungle web site and find that they no longer sell the things that I have ordered, so I phone up jungle to see what is going on. I spend 40 minutes on hold to an 0870 number to be told that I can not swap the items that they no longer sell for something that they do! My only option is to cancel what they do not have and place a second order, having to pay the shipping twice! I was not happy with this, so I cancelled and went to dabs.com. I must confess that I was not surprised by their response. During the 40 minutes on hold there is a repeated message "We apologise for problems whilst implementing our new computer system. Our customer service staff may not be able to help you with your problem". Indeed they are not. Swapping an item that they no longer stock for one that they do is beyond the new computer system. Not exactly money well spent by them. A customer service system that stops them providing any customer service. Anyway, the problem did not end there. I got an invoice for the item that did arrive, but with no amounts on it, and with the invoice made out to another company! Can't wait to swing that one past the VAT man. I also received 5 invoices for the item that I had cancelled. I was not too worried as they did not bill me for it, but ye
sterday the item actually arrived! After 30 minutes on the phone to them again, I have sent it back, but I wait to see what happens about the money. Anyway, this opinion was meant to serve as a warning to people who have used jungle in the past. Jungle have radically changed. Their computer system seems to generate huge problems, and it's us, the consumer, who pays the price for these problems. Jungle still have great prices, and it's very tempting to buy from them, but I really would not recommend it. You can not be sure that the goods will every arrive, and if there are any problems, then you are left with a 40 minute phone call on hold to a national rate phone number, only to be told that the computer system will not allow them to solve your problem. For the sake of a few pennies, go to someone else.
I have used Jungle.com many times over the years. Things took a slight turn for the worse when they were bought out by the big retail outfit GUS, when they introduced postage charges, but generally they were still ok. However their service has now gone down the pan while they have been intoducing a new system. I placed an order as usual in mid November and sat and waited. They had a good online tracking system which I used periodically. This came up with an 8th December delivery target - a bit late I thought, and they hadn't let me know, which was unusual. Then last week I checked again. My order was shown as CANCELLED and all my previous order history was gone. I emailed and got a holding reply - but no answer. I phoed - the call was answered quickly but as soon as the operator knew it was not a new sale I was put into an endless queue - I put the phone down after about 15 minutes. So, I still don't know why my order has been cancelled. They haven't informed me of this formally. I await my credit card statement to see if I have been charged. I would definitely NOT recommend Jungle.com at the moment. Why such a large outfit can't implement a new system without screwing everything up - I just don't know.
Okay I have seen the billboards, the banners, even adverts on TV for the supposedly wonderful jungle.com, and my task was relatively simple, to find cheap high quality RAM for my Desktop PC. Sounds easy enough, but I am beginning to think it really is very easy to get lost in that jungle. I am sure most of you have at least passed through jungle.com, if anything just to see if they are really selling those items at such a knockdown price. I have to say compared to other online retailers jungle.com is very competitive and has a number of what you might call bargains. But one thing that is lacking at the moment is customer service. Now before I ordered from jungle.com I consulted numerous opinions on dooyoo which where quite complimentary, and gave me the added desire to see if they could offer me the deal I was looking for. On the other hand I have had three colleagues purchase (or attempt to purchase) various items from jungle.com and in their opinion you’re better off staying clear. I would not quite got that far, however there are a few things to note, and watch out for when using jungle.com. RAM is fairly volatile in terms of price at most times, however right now RAM of all kinds is selling at incredibly low prices. For those of you who are willing to try other high quality brands like Bulldog you can pick up some really good ram at excellent prices. And that is exactly what jungle.com offered me, 256mb of SDRAM for the princely sum of £28.98 Inc VAT & Delivery. Now jungle.com have more information than most other online retailers when it comes to product descriptions, and other information. It makes you feel like they have actually done some research into the product they are selling to their customers, with an array of compatibility guidelines, along with contact numbers for the actual manufacturers where possible. On the product description page you also h
ave the ability to add the item to your basket along with other related items that may be of interest to you. You see this is the first area you have to be careful about. Or maybe it is just me, you will have to be the judge of that if you have been on the site at all. When scrolling down the page of my selected product and reading the vital compatibility information, I managed to get three quarters down the page when I had made my decision based on the information put in front of me, and at that point in the page there happened to be a link and a button for other relevant ram you may be interested in. Along with that information was a big red ‘Add To Basket’ button. Well at first glance I did not see the reference to completely different ram and assumed it was a quick link to add the ram the page was dedicated to. WRONG! I actually managed to order a different type of ram. However purely out of accident this ram was cheaper and still compatible, which left me with nothing to do but let the order go through (out fo choice). But this was purely out of luck, and yes maybe I should of noticed that the Add To Basket button was actually referring to a different item, but you just assume certain things (don’t you?) It is a great idea giving customers information on other types of products before they make their final decision, but link the that items page before you even talk about adding to a basket! Another stumbling point, is the delivery times and stock availability. When I ordered the RAM they apparently had it in stock, however after placing my order and checking the tracking details (20mins later) it informed me that they were in fact out of stock and the despatch date was estimated at least 11 days after my order was placed. Now this is very mis-leading, and is something, which my colleagues warned me about. As they cancelled orders because of the very same fact that when placing orders the it
ems appeared to be in stock, however they had delivery dates some 10 days after their order date. I actually managed to find the same RAM at the same price which was in stock and could be delivered next day. Jungle.com have numerous comments on their ebsite regarding their high quality customer services and delivery times, and the fact they are being improved all the time, however please remember this is quite misleading. And should you want to get hold of someone at jungle.com you may be in for a long wait. I have still not had a reply to my comments regarding the delivery time and the fact it was so easy to select a completely different product. I am sure the stock issue is only relevant on particular items, I know in the past and currently they have had similar problems with blank CD-R’s and it is purely the fact they have such well price offers, people are snapping their arm off to get them. Obviously this is going to depend on the product. But they should really look at making sure product information is up-to-date in terms of availability. I have actually received my order some 5 days after placing it, and on the whole I cannot complain. I ordered online in a secure environment, and like I have said previously they have provided me with a wealth of information about the products they are selling, making it effectively easier to select the items you want. I would recommend them to friends, although with a note of caution, always check you have ordered the correct items, and please be aware of mis-leading delivery times. On the whole though, they seem to be fairly good, your certain to pick up a bargain or two.
I have now used Jungle.com for over a year to buy a variety of items. I mainly use Jungle.com because of some good prices, the simplicity of the site, the navigation and because I have never really had any problems with the goods that turned up at my doorstep. When I ordered back in May of 2000 delivery was free, in fact I also got a couple of CD's that were freebies as well but since then all that has stopped. There are now delivery charges and no freebies but those haven't stopped me from my continued shopping. The range of items I have brought includes a CD Writer, CDR's, a Digital Camera, a PCI 2 USB card, a 32mb Compact Flash card, some print supplies and most recently the brand new Epson 1250 Photo scanner. As you can tell I have only brought computer supplies. To order you register where you fill out areas, namely: My Details, My Address, My Computer, My Games, My Music, My Films, My Interest and My Newsletter. This may sound quite a bit but in a few minutes your done and all that information goes towards your Jungle Jewels (see below). Then you can start shopping. Before we go on to shopping there are the already mentioned Jungle Jewels. These are Jungle.com's way of a loyalty scheme. Basically this works in the way that for £1 you spend you get 1 Jewel. You can use your Jewels only in the Jungle Jewels section and not on whatever you want. I have just less than 500 Jewels and I could purchase System Shock 2 for under £15 or get £23 off a Z52 Colour Printer. There are various items listed depending upon what your filled in when registering. There is also Jungle Mania, which is just Jungle T-shirts, caps and so forth. I've found that the loyalty scheme is a bit of a hit and miss affair to which I don't pay that much attention. Shopping is simple with either searching for specific goods in the customary search box, or by the various departments. Within these departments you can s
elect by the specific areas, type of goods or by the manufacturer. You are then given up to five star buys to interest you and a list up to 30 items per page (you can also view all matches). The good part of Jungle.com really comes into it's own here because on some items there are customer reviews and you can check through all these reviews and come to your own conclusions. You also can view detailed information about the products from here. When you purchase your item you can write your own review about it with no restrictions. Ordering is a by the simple shopping cart system and carriage is added automatically so you can see how much the final total will be. You then fill out your credit card details and the order is placed. If you buy again you can choose express checkout and just choose which credit card to use, although the number is not shown the expiry dates are. Delivery is by two options, firstly the bog standard Royal Mail or secondly by Parceline, which you can track your order. You don't get a choice with the heavier or more expensive items being carried by Parceline. Parceline is great if you are interested where your product is and when they expect it to be delivered. They also say if the delivery was signed for so that you know it has been delivered to your doorstep and somebody has taken it inside to you house or next door. This can be extremely helpful in some circumstances. Delivery is changed at £2.49 for Royal Mail or an expensive £4.99 by Parceline. Personally on reflection I think that this charge is too much but saying that I've found that either way the delivery times are quick and usually in a couple of days rather then the 3-5 days stated. You can also buy loved ones electronic vouchers from £10 to £100 units and there is a comprehensive Help section. There are other services like E-Printing which you send them digital pictures and then they send you back various sized pho
to paper prints. Delivery here is £1.50 and prints range from 45p for 6x4 to £2.99 for 10x8 each including VAT. Jungle.com even have their own internet access, which is charged at local call rates. Personally I wouldn't use that because I am a heavy user of the Internet and would not want the high phone bills. Jungle Mail and Jungle Greetings are also on offer, both of which I have not used. Mail is used to send emails, faxes and voicemails, whereas Greetings sends electronic greeting cards to people. You can even search through their Manufacturers by product or alphabetically, or become an affiliate to Jungle.com and earn a bit of extra cash on the way and among other things there is also the bog standard contact details. The main and only problem that I have with Jungle.com is that they don't delete items that are not in stock at their suppliers. This is a real pain as you can order something, expect it in a few days and then in that few days get a cancellation of order Email. I've had two such events and it was frustrating. However they have now removed the items that I ordered the other week that were not available. Personally, I would suggest only buying items that have stock available or a short waiting time shown. So all in all, if you want items quickly delivery at reasonable costs then meet me in the Jungle some time.