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22 Reviews

Online ordering for take-away and delivery.

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      28.01.2013 23:17
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      A great and quick service

      I have been a bit naughty this January and have already had two takeaways via this website. Just Eat is a huge directory of takeaways, you just enter your postcode, and it comes up with the nearest takeaways that deliver or you can collect in your area. You can then filter it down by genre of food such as Indian or Chinese. It then shows you the menu in sub headings, so you can click through and choose for example by noodle dishes, rice, side orders and starters. Tick the box of the food you want, and it comes up on a total showing you the prices adding up as it goes. This feature is very helpful so you dont end up spending too much.

      When you have finished your order, just visit the checkout, you can either pay cash on delivery or by card. I have found that some of the local places near me charge for using a debit card, so if you have it its better to pay on delivery.

      You can also state when you want the meal for, I always say asap and then it comes in between 30 to 45minutes depending on what day of the week it is.

      I have had two really nice chinese meals from the same place and have found that the service has been great both time. The website is easy to use, and also lets you know when the restaurant has received your order, so you dont need to communicate at all with the restaurant, just pay the driver when they arrive.

      I will use this service again as it has been really efficient and the same price as ordering on the phone. Its free to use the website.

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        10.06.2012 22:52
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        Give it a go, you'll never go back!

        Like most of us, I try not to have too many takeaways for both health and financial reasons. Everybody's human though and for those times when you're shattered, you've been out all day, you've got no food in the fridge and so on sometimes a takeaway delivered to your door is just what the doctor ordered!

        Ever since I discovered Just Eat a few years ago, I've never order a takeaway any other way. Its so easy and convenient and takes all the unpredictability out of the equation. I'm sure most of us have had a few ramdom experiences where you've ordered a tikka masala with naan and seven vindaloos show up an hour later! This avoids a lot of the hassle of dealing with independent takeaways which can vary massively in how well they take and deliver your order.

        The website is really easy to use, you search by postcode and get a list of takeaways available in your area. You can narrow the search by type of cuisine, and then arrange your options by location, popularity, or use reviews. Most takeaways have a decent amount of use ratings (stars out of five) which I find helpful when picking somewhere you've never tried before.

        The menus and prices are really clearly laid out, sub headings are on the left so you don't have to scroll through hundreds of options but can jump straight to the category you want, such as 'drinks' 'pizzas' 'jal frezi dishes' etc. There's a shopping basket on the right that updates whenever you add something to your order so you can keep track of how much you're spending as you go. Each takeaway's page displays delivery charges and average delivery wait times so there aren't any nasty surprises. Most of the takeaways I've used have arrived well within the delivery time on the site anyway so this seems to be a high estimate.

        When you've ordered and paid (you can pay cash on delivery, with a card for a 40p charge, or using Paypal) the website sends your order directly to the kitchen of your chosen takeaway where it prints out exactly what you entered into the website. This seems to reduce human error on getting the order right!

        I've only ever had a problem when using Just Eat once, but I called the customer helpline and the staff there were as helpful as they could possibly be under the circumstances and in the end we got our money back and had the takeaway for free (well it was an hour and a half late!). The main problem though was with the takeaway itself, not the website. Unfortunately you can't get away from the fact that you're still dealing with a small independent business most of the time, Just Eat are a middle man, but the user reviews and the fact that there are customer service reps available do take some of the gamble out of it.

        I definitely recommend using Just Eat. There's a huge variety of takeaways listed on there, everything from Japanese to Caribbean to Thai to American, and you don't need to worry quite as much about not having enough cash or ending up with 3 portions of crispy duck when you wanted egg fu yung!

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          12.05.2012 15:18
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          Great idea but not efficient enough to avoid occasional disappointment

          My husband and I were new to the area and we didn't really know what takeaway places were local to us. A few online searches revealed a wealth of eateries in our neighbourhood, but it was taking us a while to work out which ones were open at that time, whether they would deliver the food to us, how much it would cost, etc. So when I came across Just-Eat during my online searching, it seemed like the perfect tool for what we needed.

          The website is www.just-eat.com and you have to register to use it, which doesn't take long but in my opinion it's just another thing to sign up to so that they can send you spam. Once you are signed up you can select 'no' to receiving emails from Just-Eat, which I did right away, however this did not stop them from emailing me with their news and offers etc. I actually emailed them back to ask them not to spam me and contacted them via the website to ask them again when the emails kept coming, but I never received an apology from them or any reply in fact. The emails do seem to have stopped coming now though.

          How It Works.

          Back to the actual website. There is a search function which works by using your postcode or town to locate the takeaway places and restaurants that deliver to where you live. You then select the place you want to order food from, and a menu of all the food and drink options appears with prices alongside them. There is a plus sign next to each menu item so that you can add it to your order or remove it if you change your mind. The total price of what you are choosing is also shown on the screen so that you don't have to add anything up yourself. At the end you press send and you are given the option of writing any dietary requirements etc to the restaurant, which I found useful as I have an allergy to egg and sometimes Chinese dishes include egg but don't list it in menu dishes, so being able to write it in the box at the end of the order process is useful for me. Although, assurance from an actual person that they have understood that I can't eat egg would still be better in this case because mistakes do happen and it doesn't take long to sort the egg issue out through verbal communication.

          My Experience.

          The first time we ordered a takeaway it all worked well, I paid with card and immediately received confirmation of this, plus an automated email from Just-Eat saying that my food would arrive within 40 minutes, which it did. Next time we went to order a takeaway we found the previous details of what we had ordered in my account, which is really useful if, like me, you're not great at remembering the names of ethnic dishes.

          The second time we used Just-Eat, my sister and her son were round and we thought it would be a nice treat for him. My sister had come from work to pick my nephew up as he had been staying with us, and she was really hungry. I told her that the food would not take more than 40 minutes to come and that that was less time than it would take her to get home and cook something fresh. We opted for the restaurant my husband and I ate at before as we had received good service from them before and had had no problems. My sister said to phone them as it would be easier but we convinced her to use Just-Eat and she was impressed with being able to choose options from the menu online, as was my nephew. Once the order was paid for and the emails received, we thought we had 40 minutes to wait for food - maximum. Instead, 30 minutes later I received a phone call from the restaurant we'd ordered from, telling us that they were actually closed that day! This has not been stated on the website either because of an error or because the restaurant would normally be open at that time, I didn't think to ask because I was thinking of what my sister would say! After I told her we all agreed that we should have just phoned the order through instead of using what is basically just an automated system parading as a personal shopper. It was now getting too late to place another order, and my 12 year old nephew was the most disappointed out of all of us.

          So, my sister went home to eat and my husband and I didn't want to wait another 40 minutes for food so we ended up cooking for ourselves. We never received an explanation or apology from Just-Eat but they did send us an automated email the next day to say that they hoped we'd enjoyed our meal! Although the site is a great idea for when it works, I feel that it is a bit too hit-and-miss for me and if I did ever order from there again I would want verbal confirmation from them too, which sort of defies the object of using the website in the first place. After being let down by the second experience it's just too easy to spend the 40 minutes wondering whether your food is actually on its way or not, and I prefer not to play Russian Roulette with my food orders. So in future I will Just Phone Them Myself rather than using this website.

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            07.05.2012 00:32
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            Debit card charges are a necessary evil (unless paid with cash) - otherwise a GREAT service.

            My husband and I started using Just-Eat a couple of years ago. There were only a select few of our local takeaways on the site but it has now expanded a LOT.

            The idea is that you visit their website (just-eat.com) and type in the first half of your postcode. Their database will then either ask you to confirm that you live in a certain area (due to similar postcodes) or it will take you directly to the menus of your local area.

            You have to sign up to Just-Eat, but this is very handy because it doesn't require some useless profile of your favourite takeaways to share with the world. It remembers your address and previous takeaways AND previous orders. This is a great feature because you may think you liked what you had last time, but not remember what it was or where you got it - you just remember that it was the very last takeaway you had. You can also gain points by ordering takeaway through the site. These can be exchanged for rewards at a later date.

            I live in a medium-sized area made up of three quaint villages. My village is quite sparse without many useful shops. We have a few takeaways, one bank (not a popular bank), a co-op, a newsagent, a five-star chippy, a physio, a bookies and two hair salons. Up until two months ago I lived in a village that had a newsagent's and a post office, but we still got plenty of options for takeaway from the surrounding towns and the same for where we live now.

            I believe Just-Eat provides you with all the takeaways registered with them that are within ten miles. I could be wrong, but we have ordered from a takeaway about eight miles from us. It may depend on how far each takeaway is willing to deliver.

            One downside is that there are plenty of Chinese takeaways around (one or two in most towns and villages) but I have only seen a Chinese on Just-Eat ONCE, despite ordering using Just-Eat from three different locations.

            The website is very easy to navigate and it is not cluttered. A list, with picture icons and logos, of your local takeaways is displayed after the input of the fist half of the postcode. Under each listing is the type of food available, for example, Indian. Click on a takeaway to display their menu. At the top of the menu it will display their opening times, address and delivery charges. To the left you will see a list of categories enabling easy access to various parts of the menu (we all know how irritating it is when we cannot find the desserts). In the top right corner is the tab to bring up live chat with a member of staff.

            The menu displays prices very clearly on the same line as the food item. Next to each price is a plus sign: click this and it will add the item to your order. The list of things you've added to your order is displayed on the right.

            When you have completed your list simply click 'order now' and you will be taken to a screen giving you the option to choose how soon you want your food. You will be given a drop down menu with times. You will then get a payment option screen. You can pay by credit or debit card or cash on delivery.

            When ordering the first time we were a bit dubious. We didn't think many people used the site and we were worried our order would be spat out of a age-old fax machine in a store room and never get read. Fear not, as it turned up!

            We have only ever had one problem, but it was with the takeaway direct and not with Just-Eat. Just-Eat was involved, however, because we paid through them. We ordered from a place that had fantastic food. We'd ordered on a weekend night and delivery was estimated at 45 minutes. An hour later we rang them and we were told he was on his way. Yeah, right. I hung out of the window in the summer night air hoping to see him turning onto our street. No such luck. After an hour and a half I believe we tried ringing but didn't get through (I am 80% sure we did this, or we did this first and rang a second time and got fobbed off). We ended up ordering from Domino's and the food was with us in twenty minutes. Whilst we were waiting for Domino's our first order showed up. We decided to ignore the door because neither of us like confrontation. He persisted and we answered. The delivery guy simply said, 'We're busy,' flattly, after we said he'd been over an hour and a half. He stalked off when we said we'd ordered from somewhere else. We contacted Just-Eat and got a refund at easy as that.

            They are good option if you have no cash to hand and are starving and want all your options in one place! Some takeaways have engaged phonelines and some staff members have heavy accents (be it Geordie, Scottish, Yorkshire, southern, Chinese, Indian and so on) that make it hard for them to be understood above the kitchen noise. Some people without accents cannot be heard above the noise, anyway! This site is a great way of sorting those problems.

            Website correct at the time of review.

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              26.02.2012 16:14
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              Quick, easy way to order food from the comfort of your own home.

              Just-Eat was founded in Denmark in 2000, and was launched in the UK in March 2006. It now also operates out of The Netherlands, Ireland, Canada and India.

              Just-Eat is a quick and easy way to order a delivery or takeaway in your local area. It is ideal for people new to an area with no local knowledge of what is available, or people who just want something a little different. Many local takeaways do not have websites, and it can be impossible to order food on a busy evening when the phone is often engaged, they are too busy to answer the phone or they can't really understand what you are ordering or your address due to the noise in the background. This website has been designed to take the hassle out of ordering your food.

              When you go on to the website (justeat.co.uk) you are encouraged to create an account. This enables you to get exclusive discounts by email, save and re-order your favourite meals, and have your address details stored ready for your next order. It also means that you can go on and rate any meals which you have previously ordered to help other consumers to make a choice.

              According to the website they have 10,673 UK restaurants registered. All you need to do to find your local takeaway is put in the first part of your postcode. You are then provided with a list of restaurants from which you can order. You can pick by cuisine if you know the type of food you are after, or just go through the list. When I search by our postcode, 172 restaurants come up. The first three are sponsored results. You can change the order in which they are sorted by to 'newest first', 'quality score' or 'restaurant name'.

              The restaurants are displayed in a list, and you can see the restaurant name and address, the type of food, the delivery time, the delivery cost and the quality score. When you click on a particular restaurant you can review the opening hours, the menu, and any offers (such as a free bottle of wine on orders over £30). It is easy to order by just clicking on the items you would like. You can then view your order, and make any changes before you confirm. You can choose a delivery time (as soon as possible, or at a specific time later in the day) and choose how to pay - cash or card payment. There is also a box to add any special delivery instructions, allergies etc.

              When you confirm the order, an email is sent to both the customer and the restaurant. The note to the restaurant asks them to call the customer as soon as possible to confirm the order. The delivery or collection is made, and that is it - quick and simple!

              We have used justeat.co.uk three times now, ordering from two different restaurants. When we ordered yesterday with our local Thai restaurant, they called as soon as we have placed the order to confirm and let us know that they would deliver as soon as possible. The food arrived within 45 minutes and was exactly what we had ordered. If you do have any issues, there is a helpline available from 9am to 2am, or a 'live chat' online help function you can use which is available between 3pm & 11pm.

              Overall we have had no problems using the site - it is quick and easy and gives you access to many local restaurants that you would otherwise not be able to order online from. It also makes you aware of restaurants further away that will also deliver to you free of charge. The choice of restaurants seems to be expanding all the time as the company gets bigger and more well known due to their television and billboard advertising. You can also access the website through the Nectar website, earning 2 Nectar points for every £1 you spend. You can 'like' Just-Eat on Facebook (along with 298, 736 other people, and that's just the UK one!) or follow it on Twitter.

              Summary: A quick and easy way to order a takeaway or delivery from the comfort of your sofa with up to date prices and information all on one website.

              Please let me know if you have any questions. Thanks for reading, Rachel

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                04.02.2012 21:53
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                A no hassle treat

                The concept of Just Eat is really simple but a great one and one which I can't believe has not been thought of earlier! All you have to do is type your postcode into the search box and a list of local take aways will be displayed - in my area these vary from pizza to indian to chinese. There are many take aways which are not available on Just Eat but I think over time the number of places using Just Eat can only rise as it is a great idea. After a long week at work a take away can be a nice treat and this just makes it even easier to order and have tea delivered with no hassle.

                At the time of writing this review there are 9536 take aways on justeat.co.uk so should be a good choice in most areas.

                When you select the take away place of your choice you can view their full menu and prices - this is a real benefit because we never seem to have menus at home when we need one. Even if you want to order over the phone the online menus are really useful.

                You can either pay by cash when your food is delivered or pay by card. This is a major advantage for me as often I won't have cash at home so this is really convenient. To pay with your card there is a charge of 40p but for the conveneince I feel this is totally worth it and cheaper than my petrol to go get cash. Just eat is on quidco now so you can get 4% cashback on your order which is always nice, also through topcashback.co.uk you can get 4.04% cashback.

                Once ordered you will get a confirmation telling you the expected time of your delivery - the estimated time of delivery is not always right but I think this can be the same when you order from any take away.

                Overall I think this is a really useful service and something which I can really see growing in the future.

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                  30.01.2012 13:50
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                  They sure agree that customer is always right, but don't forget that the takeaway is their customer

                  Ordered food via their website, delivery was supposed to be at half past midnight, few minutes later, the website said 40 minutes past. Rang them at 40 minutes past on their super expensive 0844 number and they put me on hold for 15 minutes saying that they are not able to get through to the restaurant, until they said they finally cancelled the order. Miraculously, the food did arrive at 1 am.

                  Had no more balance to call the customer service and the restaurant was completely unreachable at the time, so waited until today to try and resolve the problem as I had ordered 'Chicken tikka masala' pizzas and they were SUPER SWEET, so sweet that no one was willing to even eat them.
                  Under their terms and conditions they say '1.5 Customer care is extremely important to JUST-EAT, therefore, in the event that you are dissatisfied with the quality of food ordered through this website, subject to paragraph 3.3 below, JUST-EAT will assist you, where possible, in seeking a refund from the restaurant to a maximum amount equivalent to the value of the original order. An important part of our quality control process is that consumers provide ratings and feedback on the website to reflect their experiences with restaurants. Please note that any complaint must be lodged with our customer care team using the method described above within 48 hours of placing the order.'
                  That is complete nonsense as all they do is call the restaurant and ask them if they delivered the correct order, and when they say they did, which anyone would do, they take their side and say that they tried all they can and they are not responsible for anything further and that they cannot help you?


                  It is true that the customer is always right, HENCE AVOID JUST-EAT because the takeaway is their customer, we don't mean anything to them!

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                    22.06.2011 19:51
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                    Puts all your choices infront of you in one place and you can avoid going out to get cash

                    I found out about just eat when I was trying to order takeaway but was not at all willing to go out in the cold to get money to pay them.

                    The site is easy to use , just enter your post code and a list of restaurants is returned with delivery times and minimum order limits. The good thing is that they show you only restaurants that will deliver at the time of your search. You can then look at the menus, pick what you want and order. The menus are just text, so no pictures to help you choose :)

                    You can either pay by card or by cash on delivery. I always felt my order will be ignored if I didn't pay online but I tried once and got my order all the same. You have to pay a small charge for paying by card depending on your card type but it's in the range of 0.50-2.50. Delivery time depends on the restaurant but I have to say it was always a little more than their estimation. Once you place an order, a message on the screen telling you that they are contacting the restaurant and you should wait to see if it's confirmed. I find the best way is to check your email to see if the order got through as the on screen message can be stuck forever sometimes.

                    The choices of restaurants are always plenty but I guess it depends on where you live. I live in central London so no problems in choice so far. You can filter the lest by restaurant type (italian, indian, etc). There are a few places on their list that deliver drinks and cigarettes all night but I have to say I never tried them.

                    I never had a problem with them so can't comment on customer service. I ordered Persian once and the delivery man told me if I order from them directly, I would get a free salad and drink.

                    To me the biggest benefit from using them is being able to pay by card. Other than that having all menus is good 2 but you can always look at the menu and order from the place directly by phone. Although they don't charge anything so you can just as well order from them.

                    You get some points when you order, but you can't use these points to order. You can use these points to enter competitions on their site. To be honest not worth the hassle.

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                    28.05.2011 20:50
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                    I would say avoid this one.

                    So, Just Eat is a pretty basic concept. It's a website that lists various takeaway restaurants in your local area. You can view menu's from those listed and order direct from the restaurant through Just Eat.

                    Up until recently, I haven't really had any major issues with them. I have ordered food through the site several times with no issue. Once last year, I had an issue with my internet connection just as I was ordering. The order did not go through, but I had been charged for that order. After speaking with someone on the live chat section of the site, I was promised a refund that never occurred. At the time, I was busy and didn't really pay much attention to it and forgot about it altogether.

                    At the end of April this year, I ordered from a restaurant on the site and the delivery never arrived. I spoke direct with the takeaway, who stated they would refund me my money. I left it a day or 2 and no refund was received. I decided to email the customer services of Just Eat for advice and received a reply stating they had spoken to the restaurant, who were going to refund the money, but that Just Eat would now process the refund for me. At the time, I was pretty happy with this, as the terms on Just Eat state they do not process refunds.

                    I gave it a week and again, no refund was received. I contacted them again and was told it was being processed and can take 5 working days. I decided to leave it the time stated from that email and still, nothing was received. Another email to them and I was told it would be in my account definately the next day and had some jargon at the bottom with the date of when the refund was started, which was a day after the previous contact with them!

                    The next day came and went and again, no money. I emailed again and this time had a response from an actual person, as opposed to the generic customer services email I was contacting through. This one stated it was being looked into and they had tried processing the refund again. This, again, had the refund jargon at the bottom, but oddly was missing all the previous 'attempts' they had tried and just had this one, which no explanation could be found, but was mentioned by the person I was now in contact with.

                    Again, another 5 working days and you guessed it, no money again! This time, the person stated they would contact the refund process department and find out what has gone on and get it sorted for me. She tried the refund process again as well. Can you guess what happened next...

                    No money again!!!! I have since attempted contact with this person and have received no reply now. It has been 1 month since the original order and just as long to process a simple refund!! I have asked the question why it takes them so long to process something that a shop can do instantly, but received no answer to that.

                    Any suggestions on where to go next would be greatly appreciated. It's not a great deal of money, but every little helps as they say.

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                      11.03.2011 18:26
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                      Unique website, but reward scheme could do with improvement

                      Its Friday night, you've had a long day in the office and REALLY can't be bothered to cook. Two magical words pop into your head: TAKE-AWAY!! And it's never been so easy to order, with just-eat.co.uk!

                      The website is dedicated to presenting you with a host of different cuisines in your local area, from the usual Indian, Chinese and Pizza, to Mexican, Pakistani and Turkish grub, and allows you to view their menus online, and order from the site!
                      Once you register on the site (from which I've never received those annoying marketing emails) it couldn't be simpler to use!
                      Pop in your postcode in the 'Order a takeaway in your area' box, and you are presented with all the local takeaways in your area that just-eat deal with. They work with a large number of food places, so the choice is abundant.
                      Click on the take-away that you've decided on, and their menu, along with description of dish, price and an 'add to cart' button are displayed.
                      To the left of the screen is a selection box for Starters, Side Orders, Mains, Desserts, Beverages etc, making it even easier to navigate through to your desired dish.
                      The company's address, telephone number and opening hours are also displayed at the top of the screen, so any reservations or queries, and it's easy enough to contact them.

                      Once you've chosen all your dishes, click 'Order Now' to the right of the screen. You are then taken to an area where your address and contact details are confirmed, and an extra box is provided if you wish to tell the takeaway company anything (e.g specific directions to house, or food requirements). Once this has been checked over, it then asks you how you wish to pay and when you would like the food. If you're anything like me, it's always the 'soon as possible' option! You can opt to pay cash on delivery, or by card, for which you'll need to enter your card details (I've never had a problem with this and their site has proved secure).

                      Once these have been processed, a waiting screen arises whilst the order is sent directly to the restaurant/takeaway. It can take up to 90seconds, which in my opinion is more then reasonable given how busy food places can get. I've never had an order take more then 90 seconds to process and once it has, a message will come up to confirm that the order has been received and an estimated time of delivery!

                      Now theres nothing left but to sit back and wait for your yummy food to arrive!!

                      The great thing about this website is that once you use it once, it stores your orders, making it even easier next time to re-order your usual selection.

                      The only thing that lets just-eat down is the reward system. I'm a massive advocate of loyalty schemes, so when I found that just-eat gave points every time you order, I was delighted! With 200 points for every £1 spent, it's not long before you're well into the thousands! But on inspection of the points shop, I'm always left disappointed. It's usually only the odd 'entry into prize draw' for 20,000 points, that I'm greeted with.

                      It would be fantastic to see discounts for popular websites or reduced price on spa days, that kind of thing.

                      But with this aside, a fantastic website to use!!

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                      28.01.2011 16:08
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                      Con!

                      About 'Just Eat'
                      Just Eat is basically a collection of menus from thousands of take aways across the UK - in fact I think most of them are using them these days. The idea is you type in your postcode and it will bring up a page full of take aways. You then choose they type of take away you would like. The list includes:
                      - American
                      - Indian
                      - Chinese
                      - Bangladeshi
                      - Italian

                      For example you hit American it will then bring up all of the take aways that deliver to your postcode. Then you can choose the icon that takes your fancy and browse their menu. You do have to be a member of 'Just Eat' in order to do this however the sign up takes about 5 minutes. It will tell you the take aways average delivery time and once you have ticked all the boxes on the menu that you would like to order you go onto payment which is the reason it appeals to me the most as I never bother withdrawing cash and prefer to pay straight onto card. Once your order has processed you then receive an email of confirmation and then the chosen company deliver your meal. It also gives you customers reviews of the take aways which as we all know at Ciao can really help sway your mind one way or the other.

                      The following countries are using Just Eat

                      Denmark:
                      1410 Restaurants online

                      Netherlands:
                      1978 Restaurants online
                      Sweden:
                      600 Restaurants online

                      United Kingdom:
                      5976 Restaurants online
                      Belgium:
                      173 Restaurants online

                      Ireland:
                      625 Restaurants online
                      Canada:
                      386 Restaurants online

                      Norway:
                      125 Restaurants online

                      The Website
                      The website really does have a fantastic layout and has everything you need on there including where to go for queries and complaints (which came in very handy with me as you will later read)

                      It shows you how to sign up with your own restaurant, how to order, about the company, managers profiles, reviews, press feedback, how to suggest a new take away and all of the usual extras eg. Career opportunities and help functions...
                      It really is a fantastic IDEA...


                      What the website says

                      Just-Eat opened its virtual doors in 2001.. Founded in Denmark by a group of friends with a serious case of the munchies, Just-Eat has gone on to become the undisputed online champ of European takeaway, with local flavours in eight countries. We now have over 8000 restaurants in our family bucket and receive an extra large portion of 1.5m visits a month. For more on our corporate story, head over to the mothership: just-eat.com.

                      My experience


                      I used Just-eat as it claimed to be the 'easiest way to get food delivered' and living just outside of the city I often find it hard to find somewhere to order a take away from. It seemed foolproof right? Wrong!!!
                      I typed in my postcode to the take away finder at 9pm and a few take aways came up. Being dubious about the take aways actually delivering I decided to call a couple...no...they did not deliver to me as the website said they would!! I finally found a take away that would deliver to us at half past nine this took half an hour of calling up and checking up which I should not have had to do but I am glad I did as the website is clearly providing false information!!

                      So I finally processed the order through to Golden Grill at twenty to 10...at this point we were starving and the process was not seeming quite as easy as stated!! I called Golden Grill to ensure that they had received my order...and again surprise surprise they told me that they would not deliver after confirming that they would.
                      In the end I got a Yellow pages and called around until I finally found one, drove to the garage to get money out and got our take away at 11pm!!!

                      I then called the Just eat helpline after not getting a response to the '24hour' chat on the website to ensure we would be getting the refund back..after a very argumental conversation the very rude man at the call centre told me it would take 24 hours, the next we checked the bank...no refund!! I was very angry but decided not to take my complaint further there and then as we just needed some food!!! They also told me that they would take 'Golden Grill' off the results page for my area...which they haven't done either!!

                      Conclusion
                      The whole experience with Just Eat was absolutely despicable and we very extremely unimpressed!! What a waste of time, money and effort! I would not use their services again, I guess if you live central then it might be worth giving them a go but after having such a bad time with them I decided to check this up on the internet and it looks as though they generally just take people for a ride! Along with dragging their own company name down they will most probably take a few restaurants/take aways down with them too do if your advertising on their...my suggestion is to re-think!! It is a great business idea and the website design/layout is really very good, potentially they could be a brilliant company but the service is terrible and the information is incorrect!!

                      Out of ten..
                      0/10 to Just Eat!!!...and I have put a complaint in writing so we shall see what the comeback is! Would be good to hear others thoughts on the company!
                      ..

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                      20.08.2010 18:46
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                      Not bad.

                      www.just-eat.com is a website that allows you to order takeout on-line.

                      A few people in the office where I work had been discussing just-eat and one night I decided to give it a go. I haven't managed to find a good Indian takeout where I live (I moved house five months ago), so I thought I'd use the service to seek out a decent Indian delivery place.

                      *** The site ***

                      The website is really easy to navigate. On the homepage you're asked to input your postcode so the site can locate the takeaways that deliver in your area. You are then given a selection of takeout menus to browse through, or you can narrow the choice down by selecting a food category that you want - such as 'Indian' or 'Chinese.'

                      On the takeout menus you can read what food is available and add the items that you want to your basket. The price is also clearly marked next to each item and at the top of the page it will state if there's an additional delivery charge.

                      Once you have chosen your food and all items are in the basket you can decide if you want to pay by cash or card. It's handy that you can pay by card, because you don't always have cash in your purse when you fancy takeout food.

                      When you've selected your payment option the just-eat website contacts the restaurant and you wait a few minutes until they confirm the order. You're then told how long your food will take to arrive and you're sent an e-mail confirming your order.

                      *** My opinion ***

                      I have used the just-eat site a few times and I've had mixed experiences. I've had straight-forward transactions where the food has been delivered to my door without any issues, but I've also had just-eat call me to say that the takeout I've ordered from is unable to deliver to my area. This happened around 30 minutes after I'd placed the order via the website and we were all hungry by this point!

                      The food I've had via the site has genuinely been good, but I've not had anything amazing delivered and I'm still yet to find a good local Indian!

                      I think the just-eat concept is good, but like any new(ish) service it needs tweaking. For example, you shouldn't be able to order from a takeout that doesn't deliver to your area.

                      I will use the service again, because it's convenient (when it works) and I have tasty fast food via the site.

                      Four out of five stars from me!

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                        02.07.2010 11:52
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                        Great for lazies and students who don't want to cook!

                        Just-eat.co.uk (as I know it) is a website dedicated to making ordering takeaways online easier, faster and safer for those who really can't be bothered cooking or would like to treat themselves but don't want to go out.

                        I first used the just-eat website when a friend was round and he recommended it. We had just finished moving in and hadn't noticed any takeaway menus falling through the door and pretty much binned every piece of junk mail we got. So he showed us the site, I registered, and we made our first order.

                        The registration process was very easy; a grey link above the postcode search on the front page tells you where to 'Sign up'. Click that and you're led to a page asking for the details you would expect them to ask - name, address, email address, and phone number. Once you've clicked 'create your profile', they take you to a page telling you you have a new email and would you like to see what your Postcode offers? Clicking this button takes you to a list of takeaways in your area - drool to your heart's content....

                        We made our first order with Milanos. We pulled up the menu, which is just a list all the way down the page (long scrollbars!) with your little 'shopping basket' on the right hand side following you wherever you go. Each menu is split up into its sections with a menu on the left hand side of the page showing which section you can skip to, from kebabs to sides to pizzas. We all knew what we wanted, so we located the two pizzas for ordering and clicked 'add item' next to each one. The pizzas are set out really great, with each and every size and crust as a separate option, so each pizza has like 9 options to choose from. I prefer this to the fiddly drop down menus on Dominos, they always close themselves randomly!

                        After adding what we wanted, I clicked 'Order now' and it took me to the next page, where it asked me to check the details of my order, add in my delivery address, pick a time for delivery and view my points total (you get 200 points for every pound you spend there, and the points can be redeemed for stuff). Entering all that and hitting 'proceed' then took me to another page where I could check my order again, add on any voucher codes I had, and choose a method of payment. I chose to pay by debit card, and although there's an additional charge of 40-50p, remember it's the lazy people who are using this! And also that's how Just-eat make their money!

                        Card details were taken and then it's just a matter of waiting for the cartoon character to pop up on-screen telling you your order has been processed and will be there shortly. Don't close the window before the cartoon character is staring you in the face - it won't process the order properly!

                        We've always had good experiences with the Just-eat website, all orders have been processed properly, payments have been taken only once, food has arrived at roughly the time we were told, if not half an hour before, and the food has always been correct. But there are some people who end up with cold food or late food and choose to blame Just-eat for it - if you have seen or heard anyone blaming them for things like that, then you should know it's not up to them once the order has been taken. Just-eat don't make the food themselves so it's not their fault if it's cold!

                        There have bee complaints about multiple payments being taken out of bank accounts, but as with most websites it's easy to do this; click the submit button more than once and that's multiple purchases right there. Just-eat can't be held totally responsible for this though, who is silly enough to click over and over again on a page asking for payment? Really!

                        I mentioned points before; don't start getting excited, it's not a big deal, but they change their offers every so often. Right now you can buy a t-shirt for 40,000 points (hefty I know, but if you order takeaway regularly enough your points total will soar quickly!) and until today there were numerous vouchers on offer, none very good for me personally but they were there all the same!

                        It's the perfect thing for students in my opinion - most places near Student houses and Halls like to do deals through Just-Eat, such as 'order through Just-Eat and get free delivery to Halls only' for those who have a delivery charge - those with a minimum order like to give you a 'no minimum order' if you live in Halls, which is a pain for me as I'm renting but oh well! As a student, whether you're in Halls or not it's better than cooking, right?

                        So, if you want an easy and almost 100% reliable way of ordering your food without a menu and fiddly numbers, choose Just-eat - I do every time and they haven't failed me once! It's worth noting that not all restaurants use them, which is why a lot of people complain about Just-eat, and their offers aren't correct all the time because they're not always informed of any changes in offers and deals, so you may have to check up on some stuff, but they're the best at it so far and deal with cheap takeaways instead of expensive businesses!

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                        03.05.2010 14:16
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                        A great website which is very easy to use!

                        == Introduction ==
                        We live in Warrington, quite close to the town centre, and so there are always hundreds of take away places to choose from to eat, so many so, that I used to have hundreds of menu's for each restaurant in a drawer which we'd get out and have to look and read through before we could order any food. Then we found Justeat.com, which is a nationwide take away service. Hundreds of take away restaurants pop their menu's online, and you can go on there, and look through them, choose what you want to eat, order it online, and then within around 40 minutes it turns up on your doorstep!

                        It's a great service if your like me and my husband and have a take away every other month or so, and don't like having to read through out of date menus for hours before deciding on food!

                        == Navigation and Use of the site ==
                        The site is relatively easy to use. When you go onto the site, you enter your post code, and the site will bring up all the registered take away restaurants who will deliver to your house. You can choose which type of food you want (Indian, Chinese, Italian etc), or you can just choose to browse through them all.

                        When you have found a restaurant which looks good, you press on it, and choose either the take away menu (where you can go and pick the food up), or the Delivery menu. You are told how long delivery is approximately, and how much delivery will cost you.

                        Down the side there is a menu of Starters, Drinks, Mains, Desserts etc. Or you can simply scroll down, and just click "add" to all the things you want, a list will show up in the right hand corner so you can keep an eye on how much you are spending and what you are buying, it is simple to delete things from your shopping list too.

                        When you are done, you are taken to a payment page, here you are shown what you have bought, and how much it will be altogether. And you choose how to pay: payment via a card online will cost you 50p in admin fees, but you can pay on delivery (not all restaurants will take cards at the door, or cheques, so best to check with them before ordering). You can tell them any special requirements you have in a comments box (which every time I have had food from each restaurant, they have read the comment box and listened to my requirements), here you can ask them if they will take a cheque or card at the door (they may phone you to let you know), or to ask for your burger without mayo, for your kebab without sauce etc.

                        Once you have ordered your food, you will be asked to register, this is simple and only takes a couple of minutes, of course you have to enter your address and contact details (I wouldn't put a fake number as many people do with these websites as if they need to get hold of you about your order they can't, and they don't phone email or text EVER unless you have a problem with the order- there is NO promotional rubbish!), once done, you will have chosen a username and password to log in with next time (you get points everytime you order which add up to free things etc, so always use the same account!).

                        Your food is usually there within 40 minutes, but you will be told if it is held up!

                        == Having problems with restaurants ==
                        One night, my husband wanted food delivered to him in work, but his work place is quite far out, so we weren't sure who delivered there, I found someone on the site, and even phoned them to ensure they delivered to his address, they said yes so I went online to order so I could pay via my card.

                        The food never arrived, but I had been charged! We phoned the restaurant who said they didn't deliver to his place of work, even though we had been told they did! This happened AGAIN with another restaurant in the same night! I was very annoyed I'd been charged over £30 for these orders which had never materialised, but it was almost midnight and so I didn't expect anyone to respond to any email before the following monday, but I emailed anyway.

                        Within 5 minutes I had a reply from Just Eat, a personal reply too, saying they had refunded my account which would take 48 hours to appear, which is usual, and that I had been given 5000 points into my account, these as I said earlier can be used to order free things like iPod cases, money off coupons. These aren't always what you want, but it's worth saving the points up and you never know you might find something on there you really want!), so I was made up that they had gotten back to me so quickly and it really made me trust the site much more!

                        So you can be assured if you do ever have a problem with any restaurants on the site, Just-Eat will always endeavour to help you out, and resolve the problem quickly and efficiently. There is also a live chat session online now, which can be used to complain, or ask questions about the site.

                        == Would you use the site again? ==
                        I have already used the site numerous times, and despite the one bad experience I had, I will continue to use the site, it is so much easier than messing around with take out menu's which may be out of date and wrong, and also if there are any problems with the order, you always have Just-Eat to turn to, if the restaurant are messing you around!

                        It is definitely worth a look, it's great and there is no messing around, which is a huge plus!

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                        24.04.2010 18:11
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                        Really worthwhile site to visit before ordrering a takeaway

                        A few weeks ago, my girlfriend wanted me to cook the tea. Instead of me cooking I decided to treat us to a takeaway. As I was searching Google for local takeaways, I came across this website, www.just-eat.co.uk.

                        Just-eat is basically a website where you can order many take away meals. For the restaraunt to be listed on the just-eat website they must be registered with them, you may notice the just-eat logo in many take away windows if you are passing them.

                        The website is so simple to use, you just click on to it and enter your postcode, we were lucky enough to be given the option of over fifty takeaways, Indians, Chinese, Pizza etc...

                        On the list of takeaways, it tells you the opening times and delivery costs, and also delivery waiting times. On some takeaways you are able to view the menu if you wish to collect the food instead of online ordering.

                        You can reduce the search by selecting what type of food you are looking for, as we wanted Indian we selected this and were left with around seven to choose from. To make choosing easier, each one are given ratings from previous customers; these are Service, Quality and Delivery. You are also able to read small comments which have been left.

                        We decided to choose the one with the best ratings, that seemed a wise idea. When you select the restaraunt you can view the full menu online; it makes putting your order together so much easier. It is split into headnings such as Starters, Main Meals, Deserts, Beverages etc...

                        With each dish we were given a short description of what the dish actually is, which was useful as my girlfriend didn't want anything too spicey, and doesn't really know much about different curries.

                        As you are selecting the dishes for your order, on the right hand side you can see the total price of your order as you add bits, this is a brilliant idea as it saves you adding lots of dishes then at the end realising you have spent too much. We always try to keep it below £15 for the two of us.

                        Placing the order was simple, if it's your first time using the website then you have to register. This only takes around two or three minutes and only needs to be done once. The website accepts all major debit and credit cards.

                        When we placed our order, we were able to select what time we wanted it to be delivered, we wanted it ASAP and were told the wait would be 40minutes, the meal turned up on time and we didn't have any problems.

                        If you do have problems using the site, there is a live chat feature where you can speak to somebody from Just-eat, they can talk you through any problems you have whilst ordering and answer any questions you may have.

                        The website is free to use for the customer, I have since been into the Indian that we ordered from and asked how it works their end, basically they have a small reciept machine that prints all orders from the website, it charges them 12% of the order total so to keep them happy we now just order over the phone.

                        I would strongly recommend the website if you are looking for somewhere to eat, it's so simple to use and getting the chance to see ratings of restaraunts is something we have never been able to do before.

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