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Just DON'T eat!
Member Name: Frannybooboo
Advantages: See review
Disadvantages: See review
About 'Just Eat'
Just Eat is basically a collection of menus from thousands of take aways across the UK - in fact I think most of them are using them these days. The idea is you type in your postcode and it will bring up a page full of take aways. You then choose they type of take away you would like. The list includes:
For example you hit American it will then bring up all of the take aways that deliver to your postcode. Then you can choose the icon that takes your fancy and browse their menu. You do have to be a member of 'Just Eat' in order to do this however the sign up takes about 5 minutes. It will tell you the take aways average delivery time and once you have ticked all the boxes on the menu that you would like to order you go onto payment which is the reason it appeals to me the most as I never bother withdrawing cash and prefer to pay straight onto card. Once your order has processed you then receive an email of confirmation and then the chosen company deliver your meal. It also gives you customers reviews of the take aways which as we all know at Ciao can really help sway your mind one way or the other.
The following countries are using Just Eat
1410 Restaurants online
1978 Restaurants online
600 Restaurants online
5976 Restaurants online
173 Restaurants online
625 Restaurants online
386 Restaurants online
125 Restaurants online
The website really does have a fantastic layout and has everything you need on there including where to go for queries and complaints (which came in very handy with me as you will later read)
It shows you how to sign up with your own restaurant, how to order, about the company, managers profiles, reviews, press feedback, how to suggest a new take away and all of the usual extras eg. Career opportunities and help functions...
It really is a fantastic IDEA...
What the website says
Just-Eat opened its virtual doors in 2001.. Founded in Denmark by a group of friends with a serious case of the munchies, Just-Eat has gone on to become the undisputed online champ of European takeaway, with local flavours in eight countries. We now have over 8000 restaurants in our family bucket and receive an extra large portion of 1.5m visits a month. For more on our corporate story, head over to the mothership: just-eat.com.
I used Just-eat as it claimed to be the 'easiest way to get food delivered' and living just outside of the city I often find it hard to find somewhere to order a take away from. It seemed foolproof right? Wrong!!!
I typed in my postcode to the take away finder at 9pm and a few take aways came up. Being dubious about the take aways actually delivering I decided to call a couple...no...they did not deliver to me as the website said they would!! I finally found a take away that would deliver to us at half past nine this took half an hour of calling up and checking up which I should not have had to do but I am glad I did as the website is clearly providing false information!!
So I finally processed the order through to Golden Grill at twenty to 10...at this point we were starving and the process was not seeming quite as easy as stated!! I called Golden Grill to ensure that they had received my order...and again surprise surprise they told me that they would not deliver after confirming that they would.
In the end I got a Yellow pages and called around until I finally found one, drove to the garage to get money out and got our take away at 11pm!!!
I then called the Just eat helpline after not getting a response to the '24hour' chat on the website to ensure we would be getting the refund back..after a very argumental conversation the very rude man at the call centre told me it would take 24 hours, the next we checked the bank...no refund!! I was very angry but decided not to take my complaint further there and then as we just needed some food!!! They also told me that they would take 'Golden Grill' off the results page for my area...which they haven't done either!!
The whole experience with Just Eat was absolutely despicable and we very extremely unimpressed!! What a waste of time, money and effort! I would not use their services again, I guess if you live central then it might be worth giving them a go but after having such a bad time with them I decided to check this up on the internet and it looks as though they generally just take people for a ride! Along with dragging their own company name down they will most probably take a few restaurants/take aways down with them too do if your advertising on their...my suggestion is to re-think!! It is a great business idea and the website design/layout is really very good, potentially they could be a brilliant company but the service is terrible and the information is incorrect!!
Out of ten..
0/10 to Just Eat!!!...and I have put a complaint in writing so we shall see what the comeback is! Would be good to hear others thoughts on the company!
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