“ Get your laptop customised! Specialists in laptops, peripherals and accessories. „
Having order laptops previously I turned to LaptopsDirect thinking they were a good option. Unfortunately I found out that if your laptop develops a fault, they don't want to know. Their staff were rude and unwilling to listen, they broke a promise to look into the problem and complaints to the managing director and a claim to "look into it" when responding to another review ended with standard responses, no apology for the staff rudeness and a refusal to investigate the issues reported. Their communication via THEIR preferred method of e-message is one of the poorest as they often don't respond to requests and I often had to send follow-up/new messages to get any response.
They lied about the return of the laptop after we had driven to the store with it, saying it was on it's way, then promising the tracking info. 4 days later they admitted it hadn't even been sent out and the tracking information would follow shortly. I never received the tracking information. They never included an engineers report because they didn't even look at it, just left it sat there getting dirty (yes, it was actually dirty and dusty when they returned it, even though we'd taken it in clean as we look after our laptops). The only good thing is that the laptop was actually returned - I was half expecting to have to drive across and collect it except I'd never have been able to claim back my fuel costs or them wasting my time. I will NEVER use them again, and I am already advising anyone considering a laptop to look elsewhere - you WILL be able to find what you want for as good a price or better in the majority of cases and you will almost certainly receive better customer service. I am a regular of another computer company (components and machines) and their customer service is light years ahead.
My laptop was about to die and I wanted one with a larger screen 15.3 was ok five years ago , but age and eyesight insisted that I needed a 17.3..those extra two inches really do make a difference !
Anyway I was searching for an Acer computer because that is the make I have always had , I am comfortable with them and technophobe that I am didn't really want to learn about a completely different system .So I typed Acer into the searchbar and got thousands of results.I went down the traditional routes of trying to find a bargain on the well known bidding sites but was disappointed to find that the Laptop I really wanted wasn't going to be within my meager budget .Back to the search results and I saw Acer direct , I thought why not give it a go , it couldn't do any harm to have a look .
AcerDirect also known as Laptops direct are a fantastic manufacturer website where you can purchase good quality Acer computers and peripherals at knockdown prices .Not that I had ever heard of them before .( thank god for Google !). This is because they sell direct rather than through a third party retailer .
They have a huge range available on their site, Laptops ,desktops ,notebooks,carry bags , printers storage ..etc , and with all the expected operating systems .Because I knew I wanted a Windows 7 OS and a 17.3" screen I just typed it into the homepage search bar up came 8 different computers and a section called refurbished .I looked closely at this ..
As this is the section I purchased from my review will be focused on my journey from choosing the purchase to the delivery .
In the refurbished section there are all kinds of computers which are graded into 5 sections ..A1 - As New , A2 - Minor Cosmetic Damage, A3 - Moderate Cosmetic Damage ,A4 - Minor Structural Damage, e.g. may have a small crack in the casing.All basic operations fully functional and A5 - Moderate Structural Damage, e.g. may have crack to casing or broken hinge etc. All basic operations fully functional.
Basically the best ones to look at are the A1 grade computers , after further investigation and an email to customer services with a query I was informed that A1 grade laptops are as new but the box has been opened .
It had everything I wanted a 17.3" screen Windows 7 O.S and came with a full warranty , free McAfee security for two months and 3 months 24/7 tech assistance ...and all this for £250.00 . I added the laptop to my basket and continued to the checkout ...at this point you are told you do not need to register to purchase from the site .
The checkout process if done by credit card is very fast indeed ...however I wanted to pay using my PayPal account , that little bit of extra security . This process is slightly more complicated .After adding everything I wanted to my basket , and taking away a few of the items they automatically recommend . I chose my delivery option for the next day , at the price of £14.00 which I considered to be more than reasonable , then I had to call the customer service team to pay ...The C.S advisor took my order and my email address , explained to me how I would have to make the payment direct through Paypal and that all the order details would be in the e-mail also that because I was paying by PayPal I would incur a 1.5 % surcharge .
This was the first time I have ever paid via Paypal directly to a company rather than just pressing a button so I was a little apprehensive , but thankfully I needn't have been .I followed the detailed instructions and got confirmation from PayPal that my payment had been made .
Half an hour later I received another email from them confirming that my payment had been made and that my laptop would be delivered the following day , it also had enclosed a tracking link .
Dependent on where you live in the country the courier company may differ , here in the South East the couriers were Yodel .I clicked on the link and it immediately told me that my package was waiting for collection at the service hub ..
Next morning less than 18 hours after I had placed my order .My Laptop was delivered .
In my opinion AcerDirect have not only Fantastic prices they have a customer service team who are second to none .I would seriously recommend anyone wanting a computer and /or peripherals to check out the site .
Having read an article which stated refurbished laptops are a better than new laptops due them undergoing vigorous testing, I bought a refurbished Asus 1000HE netbook for a good discounted price from laptopsdirect.com and it arrived promptly.
Unfortunately for me the netbook never worked. I immediately contacted the manufacturers, Asus, who stated that the hard drive was dead. So I had to get a reference number and fill out a form on the laptopsdirect.com website for a promised 24 hour return authorisation.
Suffice to say I have been waiting way beyond promised time for return authorisation. The time was changed to 48 hours. And that was days ago now. They keep making promises. My initial impression is that you should avoid this company at all costs. I have now read reviews on the internet and regret buying from them. They sure do sound like a cowboy outfit strutting in the internet world. My experience matches the huge percentage of poor reviews already out there. Check out the review sites below:
I actually paid an extra £20 for an extended warranty too. I have had a dozen email replies all promising a call yet no one has rung once. I need the refund to get my son a netbook before his birthday this coming weekend but am now stuck due to laptopsdirect.com stalling. I have contacted my local trading standards and they are keen to hear on any update. The good thing is that I was looking to purchase another 10 netbooks for my work department but will now go to Currys of Laskys.
Please think twice before using laptopsdirect as they are poor.
Laptops direct, it has to be said, has a wide range of laptops available, most of them you wont find on any other website and defiantly wont find in store, if you look long and hard enough you can find the perfect laptop. I did, i found this Acer Aspire 7738G (I have reviewed it here on dooyoo if you are interested) it was exactly what i was looking for and very much within my price range. It did take some time to find it on the website and purchasing and arranging a delivery from them was a lot harder than lets for instance say Amazon and the whole system felt very out dated and not very user friendly. This is where it loses its first star.
So i finally had my laptop ordered, all was well apart from the quality of the website, they said they would deliver it to my dads work, it was delivered there as no one was going to be at home that week and my dad was only in work for that one day, we arrange it for delivery for that Monday and it did not turn up, this is the reason I am removing another star, they gave us the option to pick a delivery date for our convenience then didn't stick to it, thankfully someone else was in to accept the delivery the next day and i finally got my hands on my new laptop the following week.
This is where I started to get annoyed with laptops direct, the computer they shipped me was broken, it wouldn't turn on, it was "Bricked," just a lump of useless plastic, this was probably more Acer's fault than laptops direct so i gave them the benefit of the doubt.
I contacted Acer through there website in order to get it replaced and they gave me so much trouble, i was asked to contact Acer to receive a Dead on Arrival code so they could verify it wasn't just a problem that an inexperienced pc user was having. I was made to phone somewhere in India where the person reading the script told me to try pressing the power button, is the battery in, is the battery charged... eventually I received the code and entered it into the laptops direct website... and waited... and waited... i got no correspondence from them, not even an acknowledgeable of my problem, eventually i lost my patience waiting and rang them, they said they would look into it and get back to me the next day which was a Saturday so i doubted it.
Then the experience got even worse, my mum got wind of the issues i was having with them and after they did not call on that Saturday lost her cool as well, rang them up and demanded it fixed, she got into an argument with them, they denying any knowledge of the problem and she explaining we sent them countless emails, and rang them and where promised to be contacted the next day. They hung up, no reason, just hung up.
At this point we where just at the point of giving up, we emailed them again and waited, then on Wednesday they finally got back to me, i got to speak to someone who wasn't an idiot, he said yes we have received your problem and will be sending someone tomorrow to pick it up, it will then be inspected for problems and you will be sent either a new one or a fixed one. He then went on to say that if no problem was found i would be charged somewhere in the area of £80... They revived my parcel, emailed me to tell me they where inspecting it for problems and 2 days later. TWO DAYS. They said they have found the problem and will be sending me a new one.
It took them TWO DAYS to figure out the problem that took me about 20 seconds.
Overall i was not impressed with there customer service one bit, they did not apologise, they did not offer my compensation for my troubles, i will not be recommend them to anyone else unless they have the patience of a rock and can't find the deal they are after anywhere else.
Not long ago I was on a search to find a cheap netbook and one of my searches led me to a company I seen advertised in a PC magazine called Laptops Direct. I read a lot of good things about them and they appear to be becoming an established company online for competitive mobile solutions so I decided to take a punt and buy from them.
The product I bought was a GRADE A1 - Asus Eee PC 4GB. It cost about £120 including postage. For a Grade A1 model (which was stated to be as new with only an opened/slightly damaged box) I thought the price was very impressive when compared to other online retailers that were charging in some cases double the above. It was everything I had hoped for - a cheap new toy to play around with and something that would do what I wanted and it would of done such that.
I can now imagine you think "oh no! It's not looking too good!. If that is the case you are half right and half wrong.
When I got the model (which arrived not long after placing the order - a few days to be exact) I found a rather poor quality box with ripped stickers all over it and as though it had been dropped down a flight of stairs! After opening the box, the netbook itself looked refurbished and 'as new', but came with an 'overused' carry pouch. The reason it looked overused was due to the velcro fastenings looking as though it was opened about 100+ times previously. My opinion at this moment in time was - this doesn't look Grade A 'as new' to me.
I went on to boot up the netbook and see how it faired up in the real tests. After about ten minutes of my first boot up (setting up the first user account and scanning through the Linux operating system) the touchpad stopped working, which crashed the computer to the point it decided to turn itself off! Not good! After about 24hrs charge and at least ten attempts to turn it on, the netbook was as good as dead. Needless to say it had to go back.
I contacted Laptops Direct and told them the problems and they were nothing but helpful and understanding. We agreed that it would be best to return the netbook and get a full refund if the model was found to be faulty.
A day later they came to collect the netbook and I had an email not long after stating that I would be getting a full refund and that they were sorry about the product.
At the end of the day, I am in two-minds about shopping with them again. But if I did, I think I would go for a brand new model and avoid all kinds of Grade A1s and such like in future.
For the price of about £120 it was worth a gamble - but a gamble that didn't pay off.