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Member Name: savvysaver
Advantages: Fast delivery , can customise to your requirements
Disadvantages: Just 1 small minus the PayPal surcharge .
My laptop was about to die and I wanted one with a larger screen 15.3 was ok five years ago , but age and eyesight insisted that I needed a 17.3..those extra two inches really do make a difference !
Anyway I was searching for an Acer computer because that is the make I have always had , I am comfortable with them and technophobe that I am didn't really want to learn about a completely different system .So I typed Acer into the searchbar and got thousands of results.I went down the traditional routes of trying to find a bargain on the well known bidding sites but was disappointed to find that the Laptop I really wanted wasn't going to be within my meager budget .Back to the search results and I saw Acer direct , I thought why not give it a go , it couldn't do any harm to have a look .
AcerDirect also known as Laptops direct are a fantastic manufacturer website where you can purchase good quality Acer computers and peripherals at knockdown prices .Not that I had ever heard of them before .( thank god for Google !). This is because they sell direct rather than through a third party retailer .
They have a huge range available on their site, Laptops ,desktops ,notebooks,carry bags , printers storage ..etc , and with all the expected operating systems .Because I knew I wanted a Windows 7 OS and a 17.3" screen I just typed it into the homepage search bar up came 8 different computers and a section called refurbished .I looked closely at this ..
As this is the section I purchased from my review will be focused on my journey from choosing the purchase to the delivery .
In the refurbished section there are all kinds of computers which are graded into 5 sections ..A1 - As New , A2 - Minor Cosmetic Damage, A3 - Moderate Cosmetic Damage ,A4 - Minor Structural Damage, e.g. may have a small crack in the casing.All basic operations fully functional and A5 - Moderate Structural Damage, e.g. may have crack to casing or broken hinge etc. All basic operations fully functional.
Basically the best ones to look at are the A1 grade computers , after further investigation and an email to customer services with a query I was informed that A1 grade laptops are as new but the box has been opened .
It had everything I wanted a 17.3" screen Windows 7 O.S and came with a full warranty , free McAfee security for two months and 3 months 24/7 tech assistance ...and all this for £250.00 . I added the laptop to my basket and continued to the checkout ...at this point you are told you do not need to register to purchase from the site .
The checkout process if done by credit card is very fast indeed ...however I wanted to pay using my PayPal account , that little bit of extra security . This process is slightly more complicated .After adding everything I wanted to my basket , and taking away a few of the items they automatically recommend . I chose my delivery option for the next day , at the price of £14.00 which I considered to be more than reasonable , then I had to call the customer service team to pay ...The C.S advisor took my order and my email address , explained to me how I would have to make the payment direct through Paypal and that all the order details would be in the e-mail also that because I was paying by PayPal I would incur a 1.5 % surcharge .
This was the first time I have ever paid via Paypal directly to a company rather than just pressing a button so I was a little apprehensive , but thankfully I needn't have been .I followed the detailed instructions and got confirmation from PayPal that my payment had been made .
Half an hour later I received another email from them confirming that my payment had been made and that my laptop would be delivered the following day , it also had enclosed a tracking link .
Dependent on where you live in the country the courier company may differ , here in the South East the couriers were Yodel .I clicked on the link and it immediately told me that my package was waiting for collection at the service hub ..
Next morning less than 18 hours after I had placed my order .My Laptop was delivered .
In my opinion AcerDirect have not only Fantastic prices they have a customer service team who are second to none .I would seriously recommend anyone wanting a computer and /or peripherals to check out the site .
Summary: AcerDirect have not only Fantastic prices they have a customer service team who are second to none