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Lovelives Are Better with Lovehoney
Member Name: Tarapea
Date: 19/04/12, updated on 19/04/12 (366 review reads)
Advantages: Provides many items at a good price, unembarrassing site, great customer service, fab community
Disadvantages: Price can sometimes be a little more than other websites but it's always worth it.
When I found out I could review Lovehoney on here, I was absolutely delighted! I've been a loyal customer and an active member of their forum for a good few years now, and I'll happily take any chance to sing their praises.
((Just a friendly warning: This is a review for an adult themed site so if you'll find yourself offended by adult content, please look away - but thank you for your click :) Also.. I'm not affiliated with this company beyond being a customer - just a very satisfied and happy customer!))
Anyone who compares this company to Ann Summers is doing Lovehoney a complete disservice. When I first ventured into the taboo world of pleasure objects many moons ago, it was Ann Summers' website I first turned to. Its seedy, novelty appearance really put me off and I felt completely lost. Then I found Lovehoney, who pride themselves on making this world a much less embarrassing place. It's all strictly normal and professional here, you'll find nothing crass or offensive - unless of course you find such objects crass anyway.
The Lovehoney website is a completely blush-free zone. The homepage doesn't shy away from the subject it's advertising, but it's handled with class and delicacy so as not to scare anyone off.
It's also laid out in a really intuitive, user-friendly way. At the top of the page you'll find the categories 'Sex Toys, Lingerie & Clothing, The Essentials, Gifts & Games, Community & Advice and Help' It's very easy to navigate your way through these categories, and even as a beginner you'll be guided along to where you'd planned to look.
I've yet to come across (pardon the pun!) an item that Lovehoney doesn't stock. They really do have everything you could possibly need in this department, from the more gentle novelties to the more specialist equipment. They've always been praised for having a website suitable and unintimidating to newbies but at the same time having to plenty to offer its regular customers.
I've always found Lovehoney's pricing to be very competitive and fair. As a company they're very open about the fact that they pride themselves on their customer service which means they can't always be the cheapest as well. When it comes to more regularly purchased items, such as protection, I sometimes will look elsewhere for a bargain. But for all their other products, I personally prefer to pay a few pennies over the odds for their fantastic customer service - something other people seem to agree with.
They also have regular sales where you can pick up a wide array of bargains. On top of this they have a Deal of the Day on offer without fail, and nearly always have some kind of special offer running for those subscribed to their emails.
Their most widely known sale is the Christmas Day sale, where every year at midday on Christmas day, the company offers some of its luxury high end products at eye-wateringly low prices. You have to get in there quick, because lots of people flock to the forum to nab themselves a festive bargain!
~~~~Delivery and Packaging~~~~
Everyone's fear when they order from an adult shop is, is the packaging discreet? Most places will reassure you that they are indeed very carefully packaged, after all, they couldn't stay in business long if they were sending out in-discreet packages and upsetting their customers!
Lovehoney is no different from other adult stores here, it always sends orders out in plain brown jiffy bags or cardboard boxes. Nowhere on it does it say what the products are or where they've come from, neither the sender area or your bank statement will give away where you've been shopping, to spare your blushes. They also have a section on their website with a video showing you exactly what you can expect your delivery to look like.
As for delivery, there are three options for you to choose from: Free super saver delivery (which they say takes 2-3 working days, but nearly always appears in my postman's hands the next working day, in my experience), First Class Royal Mail Tracked for £2.95 or free when you spend over £30 and finally Royal Mail Special Delivery for £5.95 or free when you spend over £75.
I have never found a company that offers better customer service. With every word I type, I'm more and more aware that I sound like I'm being offered commission ;) but I'm honestly just so passionate about Lovehoney and the community behind it.
How many other adult toy shops would allow you to return any item, used or unused for a whole 365 days after purchase, for whatever reason for a full refund? If you try an item out and feel it wasn't right for you, they ask you to make sure it's cleaned before you return it and then they're completely happy to refund or replace it for you. Any used items are melted down as part of their recycling scheme. This is phenomenal customer service by anyone's standards!
As a reward to their customers, Lovehoney also offer OH points which are loyalty points. You gain 10 points for every pound you spend and you can also win points in the forum environment. These points can be cashed in for many different items from the Lovehoney catalogue. It's always great to save these points up and splurge them on something you couldn't normally afford!
I've had nothing but good experiences with the customer services team - if something's broken, they're happy to replace or refund immediately, even if I'm not happy with something I ordered, they'll do the same if you ask and even if you just have a question about a product, or are having trouble getting along with it and feel like asking their advice, someone's always on hand via phone, email or instant chat to help you out. The whole area just has a friendly feel to it that makes you feel like a valued customer :)
Lovehoney call themselves 'the sexual happiness people'. Here's what they have to say about the service they provide 'At Lovehoney we always go the extra inch! We are proud to offer exceptional customer support and have been awarded the Best Customer Service Award for online retailers at the eCommerce Awards for Excellence.
Lovehoney has also been rated outstanding in more than 50,000 customer reviews on independent review site Shopzilla.'
(Wording taken from the Lovehoney UK website.)
They also offer a recycling scheme. When it comes to the adult market, there's a lot of plastic and silicone that just gets thrown away in households every day because old toys have become unusable and there's no other way of recycling them in a hygienic and discreet way. Lovehoney runs their Rabbit Amnesty for this very reason. You can send them your unwanted toys and they'll recycle them for you and give you OH points in exchange. It's good to see a company taking control of an environmental issue that it would otherwise be contributing to.
Ah ha. Now here's the real reason I can give Lovehoney such a glowing report - all the people behind it. All its customer and team members join forces in one place - the forum. It's a place filled with humour, advice and support. No one is judged and everyone is welcome. Lovehoney treat their loyal customers by allowing them to be sex toy testers - free products, woohoo! In exchange, you just have to provide them with an honest review of it.
It's the atmosphere that really makes the company what it is, in my opinion. They go the extra mile to talk to their customers, and it's a wonderful place to join and talk to like-minded people.
My personal opinion is that Lovehoney is a wonderful company, that helps lift the taboo on pleasure objects and sexual happiness. :)
Summary: A truly wonderful adult store.