* Prices may differ from that shown
I am so excited - the lush products I received for Christmas are excellent! I've been a loyal lush customer for years and recently I have been finding myself more and more disappointed with scents being weak and/or not lasting well, products arriving damaged and going off before their expiration date. However, the products I received as Christmas presents are top quality. I could tell one of the presents was from LUSH as soon as my husband put it under the tree as the smell was so strong. This is something I've really missed in recent months.
The Art of Bathing hatbox has a great range of bath products - it's not "padded out" with sample-size products as some of the other gift sets are. There are smells to suit every taste - fruity, spicy, floral, vanilla, citrus. My personal favourite is the comforter bubble bar - and I usually manage to get at least 3 baths out of one bar!
The fact that LUSH is against animal testing is the major reason I buy from them. They use responsibly-sourced ingredients and minimal packaging. But aside from their morals, they also make quality products and, fingers crossed, they are going back to the days where their products were reliable and consistent.
Lush are an interesting company.
On the one hand they seem to embrace "ethical" and greener practices but on the other they use a lot of chemicals in their products.
Most people see LUSH as a company who sell "natural" products. I wonder if the people who buy LUSH products read the ingredients?
LUSH are now a very well known company whose range of products include fizzy Bath ballistics, skin creams, hair care, solid shampoos, soaps and henna blocks. One visit to their website gives you a good idea of their delicious and quirky products, and the website and products names are very appealing.
The potential for LUSH to do something truly different here is huge. Like the Body Shop, founded upon the good principles of Anita Roddick (but now taken over by animal testing L'Oreal) , Lush could have been a company that only sold genuinely natural and organic products like Weleda do for example. Instead, also like the Body Shop, they use parabens, artificial ingredients and toxins yet trade under an ethical and "clean" image.
LUSH are very popular and I can see why. The smell of a LUSH shop on a high street can be recognised from a fair distance and the names such as "Happy Hippy" make you think of long grass, lentil weavery and sunshine. Or maybe that is just me....
One of the things that LUSH do very well is the range of products sold in solid form. There are bubble bar slices (bubble bath), solid shampoo and conditioner bars (which are apparently brilliant for dreadlocks), solid body massage bars etc. This does reduce packaging and also make the products easy to carry around for festivals, visiting friends etc.
However, lovely as it sounds to extol the virtuous ingredients such as "fresh organic fruit and vegetables" and "the finest essential oils", written amongst said ingredients you will find "safe synthetics"
Oh dear .....
So what are " safe synthetics"? Well in a nutshell they are parabens.
LUSH use parabens to prevent the growth of microbes in their products.
These have been found in biopsies from cancerous breast tumours at levels which are similar to those found in many consumer cosmetics and bath products. They disrupt hormonal systems and this has been linked to increased risk of breast cancer. Parabens are used globally and are one of the oldest cosmetic preservatives.
There is plenty of information that is "googleable" regarding the ingredients of LUSH products but to give an example:
Godiva Shampoo Bar:
*Sodium Lauryl Sulfate
*Cetearyl Alcohol and Sodium Lauryl Sulfate
*Glycerl Stearate & Peg - 100 Stearate
Sodium lauryl sulfate is foaming agent which can cause skin irritation.
Peg - 100 Stearate - "Skin Deep Cosmetics Database" states that this can cause cancer, reproductive toxicity and organ system toxicity.
Propylene Glycol - an irritant which has been linked to liver and kidney abnormalities.
Cocamide DEA - has been linked to various cancers and has been shown to damage fetal brain development.
I could go on.... but I won't. It is all out there and there are many peer reviewed studies that can be accessed to determine the (non) safety of these ingredients.
So disappointlingy, LUSH have much room for improvement.
There are things that they do very right however:
73% of the LUSH product range is suitable for Vegans.
They do access some quality natural and ethically sourced ingredients.
LUSH campaign against animal testing and their products are "tested" on humans.
Their products are colourful, fun and enticing.
I would love to see LUSH go the whole hog and embrace a full chemical free product range, they do an awful lot right but there is huge room for improvement.
As a place to work, LUSH were voted into the Sunday Times top 100 companies to work for.
Lush have shops all over the U.K. and Worldwide.
So in a nutshell- so much potential, doing many things brililantly- less of the junk please LUSH!
Though I am a fairly frequent Lush in-store shopper, I just used Lush.co.uk for the first time, and what a joy!
The site itself is a little bit quirky, a bit kitsch. Very easy to navigate. Though some people may think it's a disadvantage not to be able to smell the product through the screen, and are wishing for some kind of newfangled scent-release monitor technology, for me it is a blessing that I'm not enticed to spend more on the new, exciting aromas that I smell while in store. Lush is expensive when you're only buying the basics - who needs that added temptation?!
There is lots of information about the company itself, and it's ethos on the site. But none of the information is obtrusive if you just want to go there to spend your hard earned cash. The product images are all clear, as is the pricing. The products usually have mildly amusing names, and descriptions to match. All descriptions include the Quantitative Ingredients in each product. It seems like Lush really go out of their way to supply their customers with plenty of information.
After ordering my soaps, and only my soaps, I received my order promptly. It was packaged with care, and a sticker on the front of the box even told me who'd packaged my order (Kevin if you're reading this thank you!) It's small things like this that bring a smile to the consumer's face. More companies could learn from Lush.
I will definitely use Lush.co.uk again with confidence.
For a number of years now I have been a loyal Lush customer and have frequently purchased items online from Lush.co.uk.
I love Lush because the products are natural, vegetarian or vegan and use as little packaging as possible. In addition to this, they smell amazing and I always look forward to using a Lush product.
Over a year ago, I made a purchase from Lush, and it arrived without issue as per usual. The only problem was that a week or so later, I received an e-mail from Lush, stating that their website had been hacked and that some customer's details, including bank numbers had been compromised.
The e-mail advised me to check my bank account, and to my distress I found that some money had been taken out. I then resolved this issue with my bank. While their website service was down, I received e-mails updating me on the situation and explaining how Lush.co.uk were taking steps to improve their security systems.
When I needed my Lush fix, I decided to brave the new Lush.co.uk website and see if they had managed to keep the details of loyal customers like myself safe. To my joy, I was not disappointed. Ordering online was quick and easy (as usual) and when it came to payment, there was now a decent secure system. My items arrived on time and I was pleased with the overall service.
Setting up an account with Lush takes only a few minutes and you could spend hours browsing through the products (many of which are online exclusives), or if you know what you are looking for do a quick order and look forward to its arrival. Postage is £3.95, which is decent when you consider the average size of an order.
When my products arrived, the box was a plain brown and to cushion my products, Lush use puffy potato starch (it sounds strange, but if you saw it you would understand). This is good because it is environmentally friendly, biodegradable and could be used in your compost bin. For me the real treat about having my products delivered, is the moment that I open the box and I can smell the fresh, funky or sensual fragrances of Lush.
I have continued to use Lush.co.uk without any problems and would happily recommend this service.
I am a relative new comer to Lush, and this is partly because they are no shops near where I live. I would have to travel to either Birmingham or Telford for my nearest and they are both a good jaunt if you are only planning to look at Lush.
I only went to look on the online shop after I watched a blog on youtube from missglamorazzi. She had also just begun to use Lush and she recommended them. So I went onto Lush.co.uk to have a nose around. I thought some of the prices were a little high for face masks and soaps but the reviews on dooyoo were largely recommending them and saying they were worth the prices. I had a little money in my paypal account from some EBay sales and noticed Lush.co.uk took paypal so I thought I would try a few items as technically it wasn't costing my anything. I placed my order at 10pm on a Tuesday and opted for the standard delivery at £3.95. There was an option of next day delivery for a lot more but I thought this was far too expensive. I expected my order to be delivery in around 5 days. But on Thursday morning it was delivered! Less than 48hours after I ordered!!! I was amazed.
I began to use my products and grew to love the Lush ethos and natural ingredients. They seemed to favour my sensitive skin and made it glow with softness. I soon ordered more from online and again opted for the standard delivery. I wondered if it would again come within 48 hours but this time it turned up the following morning. I would highly recommend not paying extra for the fast delivery unless you need it guaranteed for a certain day. The standard delivery is the cheapest and the order still gets to you in around 2 days!
The online shop gives lists of ingredients, what the products do and how to use them so is very helpful. It is easy to navigate around and payment is straight forward. The only issue I have is that you don't get any free samples to try like you do in the shops themselves.
I have since visited a shop and the staff were beyond helpful, talking me through products, recommending certain items for my skin and giving freebies! Plus if you take back 5 clean pots you get a face mask! The shops smell amazing and are lovely to browse and as I said the staff are the best I have encountered!
I would highly recommend Lush to everyone. The natural ingredients are fab and ill never go back to my chemical products. The prices may appear expensive but the products last forever, and often much longer than advertised by Lush. An example of this is the fresh face masks. Lush say the small pots will give 3-5 masks and last a month. I have found they will do between 6 and 10 masks and last about a month and half, so this means more value for money. The soaps and solid shampoo's also last forever!
The shops are a joy to visit...just wish there was more of them... and the online shop is a great substitute.
I love lush products they work really really well for me, I still have a small collection of christmas products that I need to use up. I have used the lush website for a few orders and I am pleased with the service of the company and also the free little surprises you can get with the packages.
I think everyone knows what lush sell, but I will go though the amazing list anyway. The sell generally bath, body, skin care, hair care and also fragrance products. The also have shaving creams, bath melts, hair and face masks and so much more!
Just the range of the amount of products they sell is amazing, all of the products also have amazing scents (mostly) and all of the scent are also really unique, I haven't found any other product out there that smell anything like lush (If you have let me know!).
The best thing about lush products for me (apart for their scents) is that they are vegetarian and vegan approved, they everyone can use them and they are also made with natural ingredients and or safe synthetics.
I like the site and the layout, it is really easy to find what you want, either using the search bar at the top of the page which automatically narrows down your search of their products as you type in the product name.
It has sections such as Bath, gifts, shower, skin care and hair, they also have a retro section. The retro section includes all of the products that they did sell in the past but have been discontinued from the main line/stores. The retro products tend to be in some cases a lot more expensive than the sam type of product in the normal part of the site. Also you can only buy the retro products from the lush site.
*My experience with the checkout process, ordering and delivery*
I have bought a few things from the lush site and I am very happy with the service. The checkout procedure is super quick and super easy, all you do is all the items you want to your cart and then you pay from them.
The only thing I don't like about the checkout process is that they don't advertise how much postage is on the actual site, it is only until you pay for the items that you find it costs about £3.95 for postage. I think it would be a lot easier and clearer for the consumers if there was a 'total with postage' at the bottom of the checkout/basket page.
I found the rest of the checkout and ordering process easy (I have had a computer since I was 5 so using them is easy for me anyway) and the delivery was quite quick as well. I really like the little surprises that you get in the packages they send your items in. In the first package I received I got a free honey bee bath bomb (which I think I have reviewed - but anyway its a great product!), so I was very happy when I found that in the package too.
In one of my orders they had forgotten one of the items I had ordered and payed for, so I rang them up and they were really nice and they sent me out my product with no fuss and it was packaged again like the other items really nicely and neatly in a card board box with biodegradable padding in.
Overall, I love lush and I wouldn't hesitate to recommend buying their product or from their site. They have a easy checkout process and it is super easy to order from them. Their site is easy to follow and find exactly what you want. The prices are also really good too! Also on the site they have a digital version of their Lush Time which is great to read about all of their products (link below).
*Very quick and easy checkout and ordering procedure
*Ships to a wide range of countries
*Free products with orders (well with mine anyway)
*Lush times is available on their site
*The price for delivery is not advertised (or if it is, it is not very good)
www.lush.co.uk < main site link
http://www.lush.co.uk/holding_page/digitallushtimes/ < Lush times link
Thank you for reading my review
I love almost everything about Lush, I love their philosophy of using as many natural, organic ingredients as possible, their quirky products, and the glorious aroma that emanates from their shops. What I don't like is that the nearest shop is a train journey away and having mobility problems means that I can't visit nearly as often as I would like. So, what is a girl to do? Ah, I know, use their website at Lush.co.uk and take advantage of their home delivery service.
==A Bit About Lush==
Just in case you really haven't a clue what Lush is about, I'll try and fill you in. Lush started many, many years ago as a mail order company Cosmetics To Go (although the founders Liz Weir and Mark Constantine had worked together before this including developing products for The Body Shop). Due to difficulties with keeping up with demand Cosmetics To Go was unsuccessful and out of the ashes came Lush. Starting with a single shop, Lush has steadily grown and expanded throughout the country and beyond with stores and websites throughout the world.
What I've always liked about Lush, is how each of their products are a little bit different. I love luxurious bubble baths, and Lush supplies these, but not in liquid form, Lush bubble bars are solid, removing the need for nasty preservatives. It's the same with their shampoos and conditioners, although they do sell liquid versions, it's their solid shampoo bars that always catch my imagination. The range of products they sell has grown considerably over the last few years, but basically if you can think of anything toiletry related then they probably sell a funkier, greener version.
Many of Lush's products do seem a little more expensive at first glance, but there are aspects that need to be taken into account. Firstly, many products are stuffed full of expensive essential oils and natural ingredients. Secondly, with nearly all Lush products a little goes an extremely long way. Then there's the fact that the whole ethos of the company is that their products should be as ecologically friendly as possible. So nothing is tested on animals, wherever possible ingredients are sourced from environmentally friendly and fair-trade suppliers (meaning everyone gets paid a fair price for their produce). All the products are vegetarian and a number are vegan, and there are the bare minimum of artificial chemicals, meaning that many products have a fairly short shelf life, and need to be made in smaller batches. Oh and the products are all hand-made, so no one batch is quite the same as the next.
The website is bright, reasonably uncluttered and seems to work no matter what browser I use. The front page generally features new products with well thought out links to various categories of product. There is a search facility, if you already know which product you're looking for, but this will only allow you to type in the name of products that actually exist. Saying that, it is very efficient and as you start typing it will suggest products, that you can just click on. Each product page gives a large, clear picture of the item, along with a description, ingredient list, customer comments, suggestions of what it teams up well with and other products in the range. I love the way it's so easy to work out which products have matching scents, and can tell at a glance what ingredients are in them.
Although by shopping online I'm losing out on the wonderful experience of going into the shop to have my senses bombarded, there is one advantage. And that is the retro section, where well loved product lines that have been discontinued to make way for new products make a come back. These are only available via mail order (on-line or telephone) and although you do pay a premium, some of these are gorgeous.
Adding items to the basket is easy, although I do have a couple of issues. The first of these is that when a product comes in more than one size, it's always the bigger (more expensive) size that's the default and it's not always clear that there are multiple size options. My second issue with adding to the basket is that you need to either open an account or login to complete your purchase, and I often find my basket empties if I add products to it before logging on.
It's a long time since I opened my account, but as I remember it, it was a simple enough process involving entering my basic details. Once you've opened your account, there are various extra options available, including a list of the products you've recently looked at. Until recently the order status never seemed to change so you couldn't see if it had been dispatched or not, but within the last few months this has been improved. Changing your details if you should move or get a new email address couldn't be easier, I changed mine when I moved 7 months ago and had no issues with the system updating.
When it comes to paying your card details are not stored and so need to be entered with each order. I like this, as I find Amazon's system of storing card details makes it too easy for me to make impulse purchases. Various credit and debit cards are accepted (including American Express) but Pay Pal is not. Delivery charges are reasonable ranging from £3.95 for standard to £6.95 for next day. Lush will also deliver worldwide, but it's best to check out the prices for this yourself.
Along with the actual 'shop', the Lush website also holds a forum, where Lush addicts from around the world can get together and chat. I must say that there seems to be problems registering for this forum, I tried for months before remembering I used to be a member years ago and was unsuccessful every time. If you can manage to join the forum, it's definitely worth your while as not only will you find out about new products before anyone else, but you'll also discover new uses for those products you already own. There are also regular online forum parties where special products are sold along with 'forum parties' in the physical stores.
==My Buying Experience==
Now I'm not going to go into details about my purchases, but I'll try and give a general idea of the quality of products and service received. Starting with the ordering process, which as I've already said is extremely simple once logged into my account. I do normally have a good idea of what I want, having already used it, seen it in store or read reviews about it. But I still find myself adding items to my basket, simply because I liked the look of it. I sometimes find it quite difficult to stick to a budget, simply because there are so many goodies on offer.
Almost the instant I've placed the order I receive a confirmation email and the order status changes to confirmed and then how long it takes for that to changed to shipped depends on what day of the week I've ordered. I generally find that as long as it's during working hours on a weekday, the package actually gets shipped that day, no matter which delivery option I've chosen. The only time this hasn't been the case was just after Christmas when Lush was running a special offer, where if you spent over £30 you got a free gift. I must say though that I never receive an email telling me the order has been shipped or tracking number.
With my last order but one, I made the mistake of paying for next day delivery, only for the courier to mess things up so my parcel didn't arrive on the correct day. Lush were brilliant about this though, and after contacting customer service the complete postage fee was refunded. With my latest order I only paid for standard delivery and yet I received a next day service. So I would say that it's really not worth paying the extra for next day.
Every order has come well packaged in a cardboard box cushioned with eco-flow, which looks similar to polystyrene nuggets but is made from potato starch and fully biodegradable. While soaps, shampoos, bubble bars and massage bars are generally wrapped (in biodegradable or reclyclable packaging) bath ballstics are not. Remember that parcel that turned up late, well it seems the courier had also shaken the box about and two of my ballastics were damaged. Again customer service was fantastic, and replacements were received less than 24 hours later. The lesson to be learnt here is to ask them to place ballistics in bags.
Opening my Lush parcels is almost as much fun as going into the shop, the typical Lush aroma can be detected before the box is even opened. And I must say that I actually find a lot of the products look and smell much fresher when bought by mail order. The bubble bars look a lot more vibrant and are a lot softer and easier to crumble when they haven't been sitting on a shop shelf. It's the same with the ballistics and massage bars. My only real issue is that occasionally the shower jelly tubs leak a little, but so far it's only the packaging that's been affected.
There are a couple of aspects of the store experience that I do miss, the main one being that I can't smell products before I buy them. Now I've heard of people requesting lots of samples (and getting them) but until my last order I hadn't done this. However as my moisturiser was running out I wanted a sample before spending a relatively large amount on one product, and so I did ask for one, and this came in my last order. I'm not so cheeky as to ask for random samples, but if there's something I'm thinking about trying but not to sure about I will ask again. After all, if I like it, I'm likely to spend a considerable amount on the full price product. Another difference with shopping online is that I can't send back my pots to take advantage of their 'Bring back 5 empty pots and get a free fresh face mask' offer. The pots can still be used for this offer, but need to be taken into a shop.
==Ok I'm Finished==
Although I would much prefer to be able to regularly visit a physical shop, Lush.co.uk is an easy to use site that allows me to feed my addiction for all things smelly. The ordering process is easy (perhaps to easy), delivery is quick with the items well packaged and the customer service is second to none. I therefore have no hesitation in giving the website a full five stars out of five, as while the service is not perfect, when things go wrong, Lush is quick to remedy the problem.
Description: Online shop selling natural products with no unecessary or harmful chemicals used.
Lush are famous for their hand made cosmetic products which contain only natural ingredients and are never tested on animals. I have sensitive skin which means that I have to be careful what I use, and find that Lush are gentle and rarely irritate. They sell a wide range of things from lip balms, shampoo, shaving products and solid perfumes, to bubble bars and soaps.
I use a lot of Lush products and frequently buy from the website and in my local store. Personally, I prefer to go into the store, simply because then I can smell the products and select the ones that I like best. Often though, I am unable to get in to the shop and so order online instead.
The website is extremely easy to navigate and very user friendly. You can browse the categories or use the search box to immediately find the product of your choice. You can find your closest shop on the website and also detailed information on all the products and ingredients.
Lush also do a lot of work for charity and you can find full details of this online, helping you to understand where the support is going. You can also nominate a charity for support which is a great way to highlight a cause that matters to you.
I always find that orders taken online arrive within 3 or 4 days, and instead of using polystyrene packaging, they are tightly packed in popcorn, so more environmentally friendly. My orders are never incorrect, and on the one occasion that a wrong item was sent, they sent the correct one immediately along with a free one to make up for the inconvenience!
You can order great gift boxes too, ranging from inexpensive to extravagant which are a lovely surprise for family and friends. Lush are a little more expensive than some brands, but they are so great that it is worth spending the extra and treating yourself.
I love the Lush website and use it quite a lot, not just to place orders but also to check what's new (they do seasonal ranges so there are always different things to try along with old favourites) and what the company have been doing. If you have never tried it then I really recommend that you log on and check it out, be warned though, you are likely to want to spend money!
For many years I have refused to pay the prices that Lush charge, that is until I actually read an artical about them. It stated that all there products were hand made and made from 'friendly' products. This got me thinking that the price they were asking for is probably very fair to the work that actually goes into the product. So, I admit it, I was wrong and now I officially love Lush!
To be fair I have not used there online facility for ordering, only for checking the ingredients in certain products. I have noticed that the site is very user friendly and easy to navigate.
I normally shop in the Edinburgh store (sadly this is the closest one to me so I do not get to it very often) and I have got to say that the staff are lovely. They are so lovely that I actually made a point of writing a compliments letter to there head office. As soon as I walked in I was made to feel welcome. The shop assistants came over and asked what I was looking for and tried to find out what would be best for my needs, I probably asked a lot of stupid questions but they took the time to go through the products with me.
I also like the fact that they do not go for the 'hard sell'. One assistant tested a product on my hand and could not have been nicer when I said I would continue shopping else where and see if I reacted to the product (I have horrendously sensitive skin)
I love the fact that they ask for there tubs back for recycling purposes, and as an incentive if you give them back 5 clean! tubs you will receive a lovely face mask for free. So your doing your bit for the enviroment and getting a lovely treat aswell.
Another thing about this store is that they will happily allow you to sample the products. This way you can guarantee that you are getting the product for you! It also means that you get to see what the product looks like, while having a sneaky sniff!
Lush has a very distinct smell, you can always tell when one is close. Its not over powering but it certainly screams 'Lush'
There window displays are always well thought out and unique as well. It shows that they certainly care about prsentation.
I certainly cannot sing there praises enough! In fact if I could get to a Lush store easily I would certainly enquire about working there (although I would want paid with products not money!)
In this day and age where bad customer service seems to be the 'done thing' it is lovely to see a store who cares so much about there customers and actually have a passion for the products that they sell. I will happily pay a higher price for this by far superior product. I admit it, I am a convert and I am proud of it!
Lush has been around for years now and they are located all over the country in shopping centres, cities and towns. You can always smell when there is a Lush nearby, it smells absolutely gorgeous with a mixture of some many different flavours!
At lush you can buy a variety of homemade soaps, shower gels, moisturisers, bath bombs, cleansers, massage soaps and lots more. They offer a naturals range and also a vegan range which I find is absolutely brilliant. There are so many different scents available from 'Honey I Washed the Kids' to a cleanser with charcoal in it!!
The prices are fairly reasonable in all fairness. You can get a bar of soap for around £3.00 which is not too bad considering the quality of the products! You can buy any different sizes of the soap, they can cut you a specfic piece and they wrap it up for you. There are also gift sets available for Christmas which range from £5.00-£20.00. This store offers so many lovely products and they make great presents to those whose are difficult to buy for!
The staff were very friendly and offered you products to try as soon as we stepped in the store. I visited Lush today with my boyfriend and within a few minutes, five members of staff had already come up to us and tried to offer us different things. We did actually buy some products but these were what we were meant to get. I wasn't really persuaded to buy anything else but I know I would have if I wasn't pestered!
*Range of Products
*Quality of produts
*The shop in general
*The 'nice' factor of the staff
*Shop is a little cramped
*Fact that you get swarmed around as soon as you get into the shop
*Smell of the shop can be a little too sickly! One of my boyfriends friends was nearly sick!
I love the fact that the products are really high quality with good prices, smell great and make your skin feel absolutley lovely. I would recommend this shop to men and women! 5/5 From me.
I am not a big drinker or a smoker, but my vice in life is Lush. I adore it and I do think its become an addiction, despite the cost. If I won the lottery my dream would be that all my toiletries and cosmetics would be from Lush. My bathroom would be lined with all the black pots I could fit in - Heaven!
I first discovered Lush when I moved to Nottingham just over 10 years ago. There hadn't been one in my home town of Cambridge, although there is now. I remember the smell, thinking how lovely it was. Then my husband bought me my first gift set, addiction set in and I was hooked.
Now the problem I have is twofold. We have moved away so that we don't live as close to town as we did, and when I do manage to get into town I can never get into Lush because either my husband is bemoaning the money I spend, or my older children bemoaning the smell of the shop, which I quite like - but I can see why others would find it over powering.
So my saviour is the Lush website. It has been my friend for the last 18 months and I use it probably once a month or so.
Lush is a natural company, they make products that are organic and vegetarian and that don't contain anything harmful, like preservatives. The products are not tested on animals in anyway and they use the smallest amount of packaging they can
I find the website bright and easy to navigate. It has split all the products into easy categories of Bath, shower, Hair, Skincare, Fragrance and Gifts. Then each section has been split down again, and you can find these sub-categories by hovering over the main one so if you know your looking for a certain product it isn't difficult to find it even from the main page. Each product has its own page, showing a detailed picture of the product, a thorough description of the product, how it works and a list of the ingredients. I think this is a great idea so you know exactly what is in the product rather than just getting a vague idea of the main ingredients. Some of the products have video demonstrations of how to use them, and all the products have the option of writing reviews (like a mini Dooyoo) so you can see what others think about the product - helping you decide if its for you if you haven't tried that particular one.
The gift section is a favourite of mine, as many of my family will tell you. One thing I like is that the gifts are broken down by price, so I can shop for an item within my Budget.
There is a link to Lush's sister site 'B never be too busy to be beautiful' a forum where you can chat about all things Lush and a new Encyclopedia which explains about all the ingredients in the products, where they come from and what they are good for.
The 'Retro' section is great, its basically it's a place to find all the products that have been discontinued. Its really annoying if you like a product for it suddenly to disappear to be replaced by something else. This helps to solve that problem. Its only available online and not instore. I have used it to buy a couple of products which I really liked.
When you place your first order you are asked for your email address and password, which you can use to log onto 'Your Lush'. A homepage for you which shows your favourite products, and products you have ordered. You can write a wishlist on there and send it to others. It also keeps all of your address details so you don't have to fill them in again. They will also send you emails every so often, and a copy of the 'lush Times', which is basically a catalogue disguised as a newspaper in the post.
You can pay on the site via Visa, Mastercard, Amex, Solo and Electron. There isn't a charge for using your credit card. I know that when my mum uses the site she gets all worked up and worried about security and so she phones her order through, which you can do too. I don't know why she worries (It's a Mum thing, and she does it with all websites), I use my card and I have never had a problem as it's a secure site.
The delivery charge is £3.95 for standard or £6.95 for next day. I have never used Next day as I have found standard to be fine. I placed an order on Saturday night while I was watching X-faxtor and it has been delivered this morning (Tuesday).
The parcels are packaged up well, wrapped tightly with tape and the products are sitting tight inside with packing peanuts to stop any mishaps in transit. You open up the box and the smell of Lush hits you. It makes me so happy.
I suppose I should really mention the products. I know that I am biased but I think they are all fab. I have yet to come across one I don't like.
Lush is a website that sells lots of fresh handmade cosmetics. I often shop in the 'Lush' store but the last time that I went in there, the shop assistant gave me one of their news papers for free, so I could see all of their new products. On the 'Lush Times' newspaper that she gave to me had their website on it, I never knew that they had a website so I thought I would have a look on it to see if they had all of the cosmetics that they sell in the store on there, and they do which is very handy !
On the home page of the website there is a series of links which you can click on to search for the kind of cosmetic that you would like to look at or buy. The links that they have down the side of the web page are; 'Christmas', 'bath', 'shower', 'hair care', 'skin care', 'gifts' and 'fragrance'.
The site show good imagesfor each product so you know what the product looks like before you buy it. If you click on an image then that will enlarge the picture so you can have a closer look too . Under each product they show the price, which is very handy so you know ow much you are going to be spending.
You can also start an accout on this website, which allows you to buy cosmetics from the site. When you are flling out your details, there s a little box that you can click so you can recieve emails from the website to keep you updated about new products and things like that.
Overall this website is very useful, I use it everytime I want to buy something from lush. Even if you didn't want to buy from the website you can still look on the site to see what cosmetics they sell and what products you may want to buy !
The only Lush shop by me is in Birmingham City centre but they are so busy being in the middle of town that a lot of the stuff I want to buy sells out quick and the shelves are usually half empty by the afternoon when I get there.
This is why I usually save my money up and use the Lush website at www.lush.co.uk because I know that if it's on the website then it will definately be for sale and not sold out.
I like how straightforward the online shop is because everything is grouped together in categories for the bath, shower, skin and hair so I just have to click each header to browse the available products.
To place your order you just have a read of each product and add it to your basket if you want to buy it. When you've finished shopping you go to the checkout and enter your bank details to pay for your stuff.
The only problem is that you can't smell the stuff before you buy it like you can in the shop but on the website Lush have proper good descriptions of everything and you can get a good idea of what it is going to be like. Lush also put a little bit of the history of the product in the description and that's interesting and it helps when I come to write my reviews as a bit of background information.
My order usually comes in about 4 - 5 days but sometimes has taken a bit longer than that. I've never had any problem with missing items in my order and have only had to complain once and that was when Lush took the money twice from my bank account for an order but it was refunded straight away as soon as I got in touch with them and they sent me 3 free bath ballistics to say sorry.
Everything is always well packed as well as it's rare I have had anything broken, it does happen sometimes but I don't bother complaining because they have to be broken up when you put them in the bath anyway.
I like using the Lush website because that's the only place where you can get the retro stuff. They are products that were popular but that Lush stopped selling in their high street shops and there are some wicked ones available that are all the more special because of only being able to get them online.
I don't like ordering the soap online though because I like to pick my own bit out in the shop and last time I ordered a Honey I Washed The Kids Soap but they sent me one that had 2 sides covered in honeycomb and I had to scrape it all off because I don't like that.
Lush online is a wicked way to get your Lush fix because everything is available and not just what the individual stores have got in stock at the time you go in. Also I try to save my money until they have a special offer on where if you spend so much you get some free stuff because the website is loads more generous for the freebies than the stores are and in the January sale I got 3 big gift boxes that were worth nearly as much as my order so I had loads of Lush stuff to get through and that was heavenly.
(I'd just like to point out, that this is a review of the Lush.co.uk website and it's mail order service. I haven't tried any of the products that I ordered as they were ordered as a gift, but I hope you will find this review useful nonetheless, and if I do get round to using any lush products I'll be sure to give them their own review :) )
It's rapidly approaching the time where it will have been a year that my girlfriend and I have been together (an anniversary, if you will). In an attempt to say a big 'Thank You' for the wonderful year, I'm putting together a bundle of gifts for her.
She always mentions that Lush is one of her favourite shops. Whenever we walk past we usually end up going in, a lot of the times just to enjoy the lovely (and a little bit overpowering) smell, she's used Lush products before and says she loves them and is really behind their natural, handmade and friendly ethos.
I went on the lush website and really had a good look around to find some appropriate gifts. The website layout is very helpful, with sections for; new products, bath, shower, haircare, skincare, fragrance, retro (their older products, that are now only available through mail order), and to my delight 'Gifts'
The gifts section is nicely organised into price brackets ranging from under £10 to just under £100. Each gift set is attractively and coloufully packaged with different sets designed to appeal to different people or be appropriate for different occasions.
As lovely as this was, I couldn't find a set that was just right for my girlfriend. So I endeavoured to compile my own little set based on the knowledge of compiled of her favourite scents, textures and product types (yes, I've been doing some listening :) ). With the website organised as it is, it made it quite easy to create a collection that caters for everything.
The site also features a review system which I found incredibly helpful, it's quite brave of a company to let people directly review their products, so I admire Lush for doing that. It swayed me away from some products and attracted me to others. Top Stuff.
I also used the 'wishlist' feature to put my little collection together and remember the ones I'd chosen. The checkout process was fairly standard and I had no problems there.
I was very pleased when the box arrived this morning only two days after I'd ordered it. I opened the box to find an order form ticked off and signed by an acutal human, and to my surpirse the box was packed with popcorn instead of polystyrene (regular buyers will be used to this, but I enjoyed the novely of it), which is inkeeping with their ethic and eco friendly style and I just found that really really cool.
So all in all, a great online shopping experience, thanks Lush!
Lush sounds like a cheap tarts perfume, sorry but that is what springs to mind or Lush as an over-used word much like 'pukka' and 'top' but I digress....
--- Website / Products ---
The website itself is very much like the retail shop, simple yet loud and proud with it. Bright colours portray the 'fun and fancy free' nature of the products it sells which are proudly handmade cosmetics.
Can a company survive on just making handmade cosmetics though?
Lush can thanks to its vast array of products for the bath, shower, hair, skin and fragrance or wonderful gift boxes filled with Lush products. The natural ingredients used in Lush products produce wonderfully brightly coloured pieces of soap and scrubs which smell strongly and have a really natural look to them, often being literally slices of soap with the natural colours layered.
The retail shop has, in my experience got a marmite effect on people, they either love it or hate it with a passion. I fall mainly into the hate category purely for the majorly overpowering smell that often gives me a headache when i'm just walking past the shop, off putting in my opinion. Those that love the smell though seem to get high off it and are drawn to it.
The website is very easily laid out with simple navigation tabs down the side with areas such as the 'Gifts' page broken down further into price categories, i.e. £10-20 for nice and easy purchasing.
There's even a Lush News for those wanting to keep up on the latest happenings as well as a nice Wish List feature to help nudge friends and family in the right direction when it comes to birthdays etc.
--- Summary ---
Products such as 'The Godmother' have somehow injected fun into cosmetics and despite the overpowering smell that emits from the shop (much better with the odourless website version!) the company is fun and found a nice niche in providing 100% natural cosmetic products at fairly reasonable prices.
Overall Lush is a good choice for cosmetics but take a nose peg with you if you dislike the smell or go online!