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NO FOR THE TWENTIETH TIME.I DON'T WANT ANY HELP.I DON'T WANT A BASKET.I'D JUST LIKE TO BROWSE.
Date: 10/10/01, updated on 26/09/02 (86 review reads)
Advantages: it's great if there is no Lush store near you
Disadvantages: there is no Lush store near me
It is not that I don’t like shopping, but I could do without the hassle of being pounced upon the moment I walk through the shop door and be stalked just because I look like a potential shop lifter in my dodgy, over-sized, lime green coat.
The town planners have got it wrong in Preston. They have just installed Gap in the shop that used to be Tescos. We don’t need another clothes shop. You know the ones where they wear trendy headsets? This is done so the bloke on the door can ask the girl at the back of the shop to ask you if you want any help for the fiftieth time. That is if you are lucky to have reached the back of the store without running out sooner.
Lush has shops all over the world, but not in Preston. I think we have a better chance of gaining city status than having a Lush in my town. It could be worse. In the early days of Cosmetics to Go there was just one shop in Poole in Dorset, which also did mail order. It used to take forever; well the best part of 28 days to get your parcel, but it was worth it.
Cosmetics to Go folded and in 1994 Mark and Mo Constantine developed the company Lush from it’s ashes. It sells fun cosmetics with a conscience For example one product is called Buffy the Backside Slayer, an exfoliating scrub named after that vampire slaying character.
Recently Lush went online. Perfect for those who like to browse. The Lush website is basically an electronic version of their newspaper/catalogue The Lush Times. It is usually available for 40p or free with a purchase. If you are on their mailing list, usually after a purchase, you regularly receive the new catalogues through the post.
The one thing the site doesn’t give you is the smell as your enter the Lush portal. This can be a blessing as I’ve been in th
e shops and it can be a tad overpowering if you are not prepared.
To recreate the Lush experience I suggest you do the following: -
Have a bath in some patchouli crumbly, i.e. Blue Skies & White Fluffy Clouds .The smell lingers forever and it is better than any air freshener is.
Henna hair with ‘cack ‘or should that be Caca Rouge. Wash off with Featherweight Fruit Bar.
Wash your self with Karma soap and dust your self with the powder.
Use Dream Cream on your skin (Don’t tell Alan my affair with him is nearly over, see cream op).
Use deodorant bar on armpits.
After a few minutes go back in the bathroom. Ingest the wonderful aromas. Sniff your hair. Sniff your skin. Sniff your pits. You have recreated the smell of the Lush shop. You are now free to browse.
The Lush site is different to the actual paper catalogue in that it doesn’t have the extra personal touch of customer stories and drawings you get in the newspaper fanzine- type catalogue.
Lush Times Online is written by Sarah McCartney and designed by Brian Barnes. There are also illustrations by Annie Lawson, which are also in the newspaper version of Lush Times. These are humorous stick figure drawings that tell you how to use a product in an entertaining way
This is on the main page. This often tells you of the new products, often before they become available in the shops or through their mail order catalogue. Other things are new shops opening, job opportunities and the opportunity of be added to their mailing list. Newsletters in fancy HTML with pictures telling you of new products.
The layout of the site
The white background is stamped with the Lush logo, which is evident but not distracting. The site is mainly green and yellow in colour and the text is mainly in green. There are small realistic digital photos in each product section. When you click on
one of them, you get a larger picture of the product, some blurb in green about what the product does, price, ingredients. There is also a left and right arrow, necessary if you want to see the previous product or the next one in that particular range. At the top of each product page there is an ‘ADD TO BASKET’ green box you click if you want to purchase that product. There is also a REVIEW button, which you press if you want to see what you have put in your basket.
UNLIKE SHOPS IN TOWN YOU CAN ONLY USE THE BASKET IF YOU WANT TO
Each product is suitable for vegetarians. The products suitable for Vegans are marked with a green V. The site is relatively easy to use with drop down menus and is explained in full on the home page.
There are five main buttons on the main page.
If you are new to Lush I suggest you read
1) FIND OUT MORE
We believe… There mission statement
History (of Lush)
(They don’t test their products on animals. They use humans.)
Talk to us
If you want to receive their mail order catalogue click here.
Frequently asked questions
To view the products on offer click here. They are divided into the following sub categories. There is a general overview of each category and a small picture of each product. Click on the small picture to read more about that product.
Bubble Bar Soaps
3) QUICK ORDER
If you already know about the products and want to make a quick purchase you can use this facility. You can see the products listed either: -
These are lists of Product, product number, reference number, unit and price and quantity. In the quantity box you have to click and add the number you want. If you make a mistake you can reset the page. When you have finished typing your purchases you click on the Add to Basket button to check your purchases. You then press the green REVIEW button. You can then proceed to checkout. It is all very explanatory on the site itself (see below)
To remove an item, click on the Remove box next to the product. Change any Quantity listed in an INPUT.
To empty the shopping basket without making a purchase click on 'Empty Basket' button.
Select CASHIER to purchase the item(s) above. You will be asked for your name and address and other contact details. Payment will be arranged when you are happy to go ahead.
Shipping Costs will be added to all orders. After choosing the destination country, but before you commit to payment, you will see the shipping/handling charge.
Continue Shopping takes you back to the last shopping page visited.
Please read our Terms and Conditions of Sale.
VAT (Value Added Tax) will be applied to all orders EXCEPT for
Orders delivered outside the countries of the EU (European Union), and also paid for from outside the EU
Orders from non-UK EU businesses giving their VAT Registration numbers, delivered
You can also add to your basket when browsing the products on the site anything you want to purchase. When you have finished press the review button and then proceed to checkout.
It is vital that you read the terms and conditions before going through with your transaction. Delivery is supposed to be within 14 days, but they expect to do it within five.
Orders under£30.00 in the UK come with an extra charge of £2.95. For orders over £30.00 from the UK the postage and packing is FREE. However, of you buy from the BIOFRESH range, the po
stage is different because these are sent by first class post.
For an extra £3.50 your products can be gift-wrapped. You can buy gift-wrapped versions of popular products from the GIFTS section of the site.
They accept Visa, Mastercard, Switch, Solo, Delta & American Express cards. They use NetBanx to provide a secure server for processing credit card transactions, we don't actually receive your credit card number.
Orders over £30.00 have to be signed for.
This method of ordering from Lush is the best for me as there isn’t a shop nearby and I can browse at my leisure. When you order from the site they send you a confirmatory email of your purchase. Service has always been quick and reliable and I have always received my parcel within a few days. Products, I must admit, look better in the catalogue and on the site and often bigger. The products are fantastic though and the shampoo bars are good value for money.
The best thing about ordering from Lush is the parcel. They are cardboard boxes, covered in the yellow/green Lush sticker. They are like a lucky dip. The parcel is full of shredded paper in which you have to delve into to receive your goodies. Receiving a Lush parcel to me is the equivalent of having a birthday.
Each parcel comes with a list of purchases and the Lush Times