Newest Review: ... Called back on the 6th Dec as I'd still not received my order. Again, same story ("your order is stuck in the ... more
Customer Mankind.co.uk Reviews (6)
by - written on 06/12/12 (Not useful, 42 readings)
I placed an order on 23rd Nov, and I'm still waiting for it to be delivered. Called the customer services department on 3rd Dec, who gave me some spin about it being stuck in the system (!?) and they would process it immediately. Called back on the 6th Dec as I'd still not received my order. Again, same story ("your order is stuck in the system") and they will "contact the warehouse to get it released". I expressed my disappointment, and asked for something to be done immediately, like getting it express next-day delivered, and I was told that they will try their best but no guarantees. That should have been offered to me firstly, along with some form Read the complete review
by - written on 05/12/12
Two failed deliveries which although not entirely their fault, should have been handled better by customer services, who fail to acknowledge any responsibility for the breach of contract. It is also exceptionally difficult to complain (I wonder why), they would not provide a valid email address instead allowing only character restrictive text boxes on their site. They should use a more reliable courier and educate their customer service staff on the sale of goods act. Would NEVER use again.
by - written on 14/04/12 (Somewhat useful, 41 readings)
I have been a loyal and good customer of Mankind for a number of years. I purchased some face wash as part of a multi buy offer. On my third bottle the dispenser stopped working with half the lotion still in the bottle. The dispenser on the 4th bottle did not work at all. When I contacted customer services I was told that there are no refunds after 30 days of purchase. I explained that as part of a multi buy there is no reasonable way I could use that many bottles within 30 days. They were not interested despite this being a relatively cheap product and me having spent hundreds of pounds with them over the years. After a brief Internet search I found the products I use .. Read the complete review
by - written on 18/10/11
My order took ages to arrive (but was at least correct).I placed a largeish order and was given a "free" extra for this. Perhaps not surprisingly after the purchase I have had an email saying it is not available and they have kindly not charged me for a free item; well that is mighty generous.My first order with them is my last.
by - written on 05/07/11
Having read all the glowing reviews about the Manceuticals Dark Circle Eye Treatment I used it regularly for 3 weeks but couldn't see any change/improvement at all. I submitted a negative review via the mankind.co.uk website but it has not been published. My queries re. my missing review has gone unanswered, which makes me question the authenticity of all the positive reviews.