Newest Review: ... no one in to sign for the delivery) - The result? A smashed delivery box with both items flooding out of the box and how my side-ga... more
Bad company,unreliable delivery,customer service appears to have very little control
Member Name: danthony
Advantages: None, not any more (I've used them since 2011, and back then they seemed to be decent)
Disadvantages: Poor delivery time, poor communication, bad customer service / retention techniques, plain hard work
I placed an order on 23rd Nov, and I'm still waiting for it to be delivered. Called the customer services department on 3rd Dec, who gave me some spin about it being stuck in the system (!?) and they would process it immediately. Called back on the 6th Dec as I'd still not received my order. Again, same story ("your order is stuck in the system") and they will "contact the warehouse to get it released". I expressed my disappointment, and asked for something to be done immediately, like getting it express next-day delivered, and I was told that they will try their best but no guarantees. That should have been offered to me firstly, along with some form of compensation. Nothing has come in the form of trying to maintain goodwill (I'm a returning customer), and so far nothing has been confirmed back to me as to whether my items have been dispatched or not. Bad company, poor customer retention, and overall a lot of hard work just to save a pound or two rather than go to another more reliable vendor/company.
order number 23367007
This is the second time this year that an order has gone wrong and its been a fight to either gain compensation, or get my order cancelled and re-ordered.
Summary: Extremely unlikely to return