MemoryBits Refuse Refund folllowing their faulty advice (memorybits.co.uk)

Member Name: topbrick

Product:	memorybits.co.uk
Date:	23/01/09 (48 review reads)
Rating:

Advantages: none

Disadvantages: MemeoryBits refuses Consumer Rights

In November 2008 I ordered some RAM from MemoryBits. I used the 'Easy to use memory finder' on the 'MemoryBits' website to find the right memory.

On arrival the memory was clearly wrong, wouldn't fit etc. I returned it for a refund. Upon not receiving a refund I have been continually fobbed off by their call-handlers. First of all they cited their own policy of no refunds on opened memory packaging. I pointed out they recommended, then sent me the wrong memory, their policy cannot over-ride my legal rights.

After more prevarication their latest explanation is that the 'memory finder' is not MemeoryBit's, but Kingston's. They say I must therefor take up the problem direct with Kingston!

MemoryBits call-takers constantly aprrot 'policy' and refuse to acknowledge consumer rights. They are clearly the last firm any one should be using. After several emails and phone calls I am going to Trading Standards. MemoryBits have effectively stolen my money. I find it incredible they are prepared to lose my custom over a £13 order.

Summary: Steer well clear