Nice web site, terrible shipping and communication. (memorybits.co.uk)

Member Name: didgeman

Product:	memorybits.co.uk
Date:	19/05/09 (524 review reads)
Rating:

Advantages: Easy ordering process.

Disadvantages: Gotta waaaiiittttttt for your goods.

Website ordered from is R4I.co.uk but this is a micro-site owned by memorybits.
I would like to say that my experience with this company was good .. it started well.
Their web site is good, well laid out and the ordering process was smooth.
Their web site states same day shipping on a 3-5 day service from Jersey.
Unfortunately, like many others, the problems start when the company fails to ship the product. After 4 days I e-mailed and was told goods would ship the following Monday. Regrettably no shipping confirmation was received Monday and I got shipping confirmation on Tuesday. I e-mailed them to tell them i wasn't happy, they had failed to ship and given me incorrect information and received a less then helpful (although very swift) reply.
I can understand that delays happen, but this item was never in stock and I should have been informed of that. No information was forthcoming during the ordering process and the information I received when I asked was incorrect.
I won't be using this company again.
:(

Summary: Started well, ended badly.