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microdirect.co.uk

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    36 Reviews
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      30.01.2012 19:40

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      Sh*t customer service, expensive, do not honour warranty.

      Microdirect went bust June 2011, the trading name was bought out by Dormir UK Ltd.

      Microdirect still have the same company name Microdirect, same website www.microdirect.co.uk, operate from the same premises & employ the same staff.

      Microdirect is essentially the same company, however Microdirect will not honour the warranty of any product purchased from before Microdirect went bust.

      Also Microdirect offer absolutely no help to their existing customers in getting the warranty honoured by the manufacturer.

      Since Microdirect went bust and Dormir UK Ltd continued to trade under the Microdirect name, prices have become more expensive and the range of products Microdirect stock has decreased.

      Even before Microdirect went bust, I received a disproportionate number of products that were DOA (dead on arrival) or second hand even though Microdirect sold them as new.

      This is not the first time that Microdirect have gone bust or been close to going bust, unfortunately based on the past history of Microdirect and current business practices of Microdirect it would be ill advised to deal in any way with this company.

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      15.04.2011 14:51

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      Ordered a monitor in good faith, arrived with a smashed screen, tried to raise a RMA number - apparently the system is broken! eventually managed to get it returned microdirect blamed me for damage and they refused to accept responsibility for the damage and sent it back. it came back in even worse state - one panel (left hand side of the screen cracked and hanging off) and the box smashed to smithereens. Now i just get ignored So if you value your money NEVER BUY FROM THESE COWBOYS!!!It looks like this is standard practice for the company to send out shoddy goods and then not do anything about it

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      09.02.2011 19:07

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      An absolute disgrace.

      In Nov 2010 I bought a HD freeview box from Micro Direct. At the end of the month it developed a fault and I asked for and got an RMA number. On 8th Dec 2010 they collected the item. A week later I received an Email telling me that as it was over 30 days old, they had sent it back to the manufacturer for repair or replacement and that it would take 6 - 8 weeks! They further told me that the guarantee period would not be extended but run out 12 months after the original purchase date.

      I Emailed them stating that this was unacceptable and was ignored. I telephoned on three ocassions and waited for up to 40 minutes on hold without getting an answer. I have Emailed twice since and been ignored.

      Two months on and I still have no freeview box or refund.

      I have handed the whole sorry episode over to Consumer Direct in the hope that they will have more luck than me.

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      04.02.2011 18:17

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      My recommendation - Avoid

      I've placed a fair few orders with MicroDirect over the past few years - their prices have been competitive and next day delivery has usually meant just that.

      But. If you ever have cause to contact the company (in my case for non-delivery) the pain begins...

      1. Emails go unanswered for a week.
      2. Phone calls are answered by an automated system that NEVER puts you through to speak to anyone.
      3. Calls to Sales are answered (funny that) but they refuse to put you through to Customer Services. Excuses range from they're in another building, to there's a problem with their phones.
      4. They refused to issue a refund for an order that was never delivered - wait for it - until I returned the goods!
      How on earth that works is beyond me.

      In the end I got my money back from the credit card company.
      Let the bank to deal with MicroDirect, and MicroDirect can claim for the lost goods through CityLink. Not from my pocket.

      My recommendation would be a strong 'avoid'.

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      19.08.2010 17:49
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      would use again anytime..

      MICRODIRECT DID NOT LET ME DOWN! VERY QUICK SO DONT PANIC IF YOU JUST MADE A PURCHASE AND ARE NOW READING THROUGH ALL THIS.
      I`m sure you will get your stuff just as i have.

      On the 17th aug 2010, i purchased 2 power supplys from there website. I purchased from them as my monitor went for repair their under warranty from the manufacturer, so obviously i thought they would be a trust worthy store to purchase from.

      As soon as i puchased these i google microdirect review, and my jaw dropped as i read all of these horiffic stories about them. At this point i thought oh god! what have i done, i needed the psu`s FAST!! and now expected to be waiting weeks for them from what i had read.

      I emailed them, just to check on delivery date etc etc, and ( yes ) i did recieve a reply almost straight away to confirm a delivery 2 days later.

      After reading all this i want even expecting to get a reply.

      Yesterday i recieved another email with a tracking number and

      the package arrived today all in working order and as described and i would use again.

      Thankyou microdirect, and no i dont work for them!, but just wanted to make it clear its not all bad..

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        09.07.2010 00:14

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        I went to Microdirect on a recomendtion from a friend @ Upper Brook Street store I was more then happy with the service i recieved from the staff who helped me to find correct Hard drive for my dell laptop. All the staff behind the counter were very professional and very easy to approach.Will recomend to anyone the best computer store in Manchester and very reasonable prices.

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        23.06.2010 20:33
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        Don't go near them!

        I ordered an expensive tv on Saturday from this bunch of cowboys. Today (Weds) I emailed them to find out why it had not been shipped, as I had heard nothing from them at all. They emailed me back saying it was no longer in stock and hadn't I received an email from them to that effect? No, I hadn't. And the website stated clearly that the item was in stock when I placed my order. I should have realised they were not to be trusted when no delivery date was quoted at the point of ordering.

        I checked with my credit card company this evening and microdirect had debited my card but, in their defence, had actually credited the money straight back.

        I woudn't touch this company with a bargepole, however competitive their prices. I warn you not to trust them. Pay a little more and go elsewhere! Make sure you use a cashback website too.

        order number MICR963413

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          26.05.2010 13:20

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          I bought a graphics card (top end - over £300) and they sent me a second hand product (e.g., obvious dust and marks)...and what was even worse was that it was faulty! I returned the product for a refund but had to pay the return postage/insurance. There are plenty of competitors, don't waste your time and money with this company.

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          02.03.2010 00:10

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          Not a place that i would ever want to puchase from again

          Microdirect is a large store based just outside of manchester city centre that stocks and sells PC's and components. I've shopped at microdirect quite a few times over the past few years, not out of quality of goods or price but out of conveniance. When something dies in my PC then out of sheer urgency i go to Microdirect. There prices are cheaper than PC worlds but it has to be said that their service and staff are no way near as good, not professional and even in some circumstances quite rude.
          Recently i acquired some memory for my girlfriends laptop. I knew the make and model but not what kind of memory it took so relied on the so called 'experts' at microdirect. I purchased memory on their advice only to take it home to find it was not compatible. I did further checks myself to see what the correct memory is to find i had been given the wrong type. I returned to the store to explain what happened. They advised that they could only offer me a credit note as the memory that i did require was not in stock. I explained that the credit note is no good to me as the one thing i wanted from them was not in stock and that i initally purchased the memory on their advice. I was then told not so politiely by the sales advisor that he doesn't even have to offer me this and just accept what is on offer. Surely a breach of my consumer rights since it was their advise i purchased the item.
          Reagrdless now of the convenience of this store, i certainly will not be returning

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          22.09.2009 12:53
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          Small, limited online retailer

          Microdirect is a computer shop based in central manchester that sells computer parts and accessories (printers, cables etc.). The credit crunch must be hitting them as they now sell fridges and ovens.

          These guys are very cheap for the majority of their range but their levels of service are constantly flawed. I live close to their store and when you know what you're talking about and are prepared to walk in and haggle over whats actually in stock then they provide a useful service. If youre after something specific or don't know what you're talking about when it comes to PCs then generally I would not recommend them. Their stock fluctuates rapidly and in the 15 minute drive there I can find that even if I write a few things down that were in stock I'm left with my last choice. Their range seems to get smaller and smaller and they quickly discontinue stuff due to their small warehouse.

          My most recent altercation with them involved ordering from the web by next day when I was busy which just went from bad to worse. Completely ignored by email and phone by customer services and no tracking information provided for my next day order (that costs more). I went down to their store at the end of the working day that my order should have arrived. They confirmed they hadnt even sent the order and would have sent it a few hours after I got there to be delivered tomorrow. To confirm, they don't just say "Next Day", they say the exact date that your order will arrive on before you buy. No explanation as to why or an apology, I had to jaunt between two stores that are 15 minutes apart to sort the problem out and I have to keep ringing some random guy at the original store I went to for a delivery refund.

          Everytime I have attempted to return something I have come across problems. If you return something that they decide isn't faulty then they take a chunk of the price. I ordered a power supply that constantly short circuitted because it was badly constructed that they refused to accept back. I Had to pay a fortune to return a faulty motherboard that they insisted was fine and their cheap unbranded memory was incompatible with some motherboards.

          Would avoid in future and not recommend as the first port of call.

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            10.09.2009 02:04
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            When I feel lazy I'll use them, otherwise it's Aria everytime - traffic and all.

            I live in Hazel Grove. My preferred supplier (if I need to go and get stock urgently) has always been Aria. The problem is that Aria is 2 or 3 miles further down the A6 than MicroDirect, and the traffic is a nightmare on the extra 2 or 3 miles!

            So, one day, I decided to try out Micro Direct instead. What a mistake that was. I don't have a problem with the items I've bought from them (so far at least) but my problem is with their attitude.

            I was always brought up to say please and thank you when giving or receiving money in a shop. On the previous 3 or 4 occasions in Micro Direct, I've been served by the same person. He'll take my order, not a word mentioned (or at least he tried to say something but I couldn't make out what it was) and then tell me the total to pay. I have NEVER, EVER had a please or thank you out of them!!

            I might just be being a bit picky, and maybe that's the way the world is going, with manners taking a big back seat.

            Anyway, they've quickly lost a potential high-spending customer. I'd rather drive the extra gruelling couple of miles and be greeted by the friendly faces of Aria thanks very much.

            Having said that, I was in there (Micro Direct) this week and it did seem a little better - the offensive little character I'd previously dealt with was nowhere to be seen and I was treated quite decently. Maybe they've sent him to Charm School!

            Oh, and Micro Direct now sell shoes, cookers and fridges! What's that all about?!

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              22.05.2009 18:11
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              STAY WELL AWAY FROM THIS COMPANY

              As a PC builder and Turbo Pascal programmer, I have built around 100+ PC's in my live and can pretty much sort any software issue out. I have even written drivers for devices for Vista 64 etc.

              So.... Microdirect.co.uk...what can I say

              They are TERRIBLE - DO NOT BUY ANYTHING FROM THIS COMPANY

              They sent me damaged goods twice including a case and motherboard, the case was damaged at the front and they insisted that I had caused the damage, the main plastic housing had cracked at the front of the PC case. When I returned the item to the store, they refused to exchange as it was a "web order" and I would have to send it by post back to microdirect...durrr I am in the store you MUPPETS. I complained as I had paid extra for next day delivery for the item, they insisted that I could not reclaim my delivery costs as some of the other items in the order were okay and thus they had done as asked. WHAT A LOAD OF RUBBISH...how on earth can you then build you PC without a case, hence I wasted my next day delivery money.

              The second problem WITH THE SAME ORDER was a damaged motherboard, as I opened the motherboard from the on-line delivery, there was a damaged pin on the CPU LGA775, with this problem, they claimed to have checked the pins prior to dispatch and thus, this must have been caused by myself, they said I had put the CPU in the wrong way round...durrr, don't think so.

              They then said if I return within 48 hours I can have a replacement, I posted the board back to microdirect and they then claimed it had been received after the 48 hours and they even had the nerve to return to sender!!!!!!!

              When I went into the shop to complain, the most arrogant, cocky and bad mannered member of staff in the Manchester branch accused me of damaging the items myself and that it was all my own fault. I explained I have a very strong set of IT skills and have set motherboards up many times, his answer was to say that it shows I was even more incompetant.

              So in summary...

              NEVER BUY an item online as you can't return items, you pay for costs for delivery back to microdirect, they don't receipt them quickly enough and claim you fail to meet the deadlines for returns.

              NEVER RETURN items in store as you basically get abuse and they claim you actually damage items on purpose...(like you would)

              MICRODIRECT.CO.UK are a TERRIBLE COMPANY...STAY WELL AWAY FROM THIS BUNCH OF IDIOTS

              I have actually reclaimed my cash on my VISA back from Abbey and they are dealing with microdirect for the refund in cash, basically I could prove I went in store to return a damaged item within a reasonable time frame, the abbey said I still had my statutory rights.

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              20.04.2009 13:42

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              Avoid.I bought a mouse pad off them, and received an email 5 days later saying that it had been posted.5 days after _that_, I received a PayPal partial refund, with no explanation or accompanying note. I mailed their support email addresses, but never received a reply (I've never received any replies to my emails, or even any receipts - I'm not sure they even read them).When I rang about the partial refund, I was told it was a mistake, the item was out of stock (why did I receive an email telling me it had shipped, in that case?) and the remainder of the refund was already being processed.A week later, I still haven't received the remainder of the refund. I rang against, and they insisted I should have it.Anyway, avoid these muppets.P.

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              08.04.2008 17:27

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              Avoid

              These guys have gone down hill rapidly now they are big

              I ordered a Hard Disk on Tuesday and paid for delivery latest 6pm next day. Stayed in all day but it never arrived. Amtrak (one of the worst courier services I know) "couldn't find my address". They never bothered to phone for directions.

              I emailed MicroDirect and asked them NOT to deliver the next day as I would be out but I arrived home to find Amtrak HAD tried to deliver that day. Rang Microdirect and their Customer Services gave their assurance that it definitely would be with me by Noon next day. Friday Noon came and it didn't arrive. On phoning again MicroDirect told me the courier hadn't even bothered to load it onto the van. Eventually I got it Saturday after threatening to cancel the order and telling them I wanted my complete delivery charges refunded.

              MicroDirect say they are locked into a contract with Amtrak for 5 years. If this is true they have just lost any future biz with me. Their web site is nice and the people on the end of the phone are polite and try to help but that doesn't make up for the fact their Customer Services ignored 2 out of three of my requests on my email and they choose to employ Amtrak as their courier of choice who clearly gave a p*** poor service. Delivery on Wednesday doesn't mean Saturday after a load of phone calls. The MD of Microdirect is apparently a Mr Iqbal and I wanted to put my complaint to him directly rather than air it on the net but they wouldn't give me his email! I wonder why!?

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              08.03.2008 18:36
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              Buying from them can be a bit of a gamble

              I have been using microdirect on and off for a few years now, without any problem. I recently ordered a couple of desktop memory modules, good price and the description included the manufacturers part number.

              The modules I received were from a different manufacturer, similar devices but slower. Wrong part numbers with a clearly incorrect suffix.

              I called the sales department, they said it was a customer services issue (0870 number). When I eventually got through to CS I was told I needed to contact sales. When I told them what sales had said they directed me to the web form for returning faulty goods. The web form does not have an option for returning wrong items, and includes a clause allowing MD to charge a further £10 if the items are not found to be faulty.

              I filled in the web form and added a note to asking them to confirm the fact I was returning the modules and expecting the correct items by return. Received a response a couple of days later without a confirmation.

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