Newest Review: ... and couldn't find anything that caught my eye, or that was particularly affordable on Asos, Topshop, New Look etc. I thought ... more
Popped my online cherry with Missguided....
Member Name: missyvicki87
Advantages: Very Pretty, Chic Dresses.
Disadvantages: No Contact Number.
I am new to online shopping. I've always been scared of being robbed or ordering the wrong dress size, as my clothes size differs from shop to shop.
One afternoon I found myself bored and searchiing the web where I came across "missguided". The dresses looked very chic and the prices where amazing. So I took a gamble and ordered 3 dresses. I didn't pay for any special delivery, just the bog standard 3-5 working days. I was pleasantly surprised that my dresses arrived within days of my order. (Very surprised as the dresses arrived at my house before I did, as I'm in the forces and was away when I ordered them). I was very excited to get home and try on my new glad rags, for my honeymoon to Mauritus in November. Upon first sight, the dresses looked very girly and glam just as they did on the website (which I was over the moon about, as I was nervous they wouldn't look as nice in person, as they did online). Although the material wasn't the best quality, I thought for what I paid, it was defiantly a bargain, as the dresses looked really nice. Sadly all 3 dresses were too small. I ordered an 8 as that was the size the model was wearing and thought I was a similar size (obviously not haha). I decided to go with a full refund as I thought a size 10 would be too big. I did not receive a returns slip. So I went into a mad panic as I was unsure what to do and thought great I'm stuck with 3 dresses that I cant even zip up... I emailed Missguided. I received a reply staright away, saying that there is a huge backlog and a member of the customer team will try and get back to me within 72 hours. But if I was writing about a refund/return the process could take upto 21 days. I waited 3 days and nothing... So I sent another email and received the same reply. I was in a complete panic and close to a breakdown with worry thinking that I was going to go over my 14 days returns policy, and be stuck with 3 dresses and almost £90 out of pocket. After hours of stalking the Missguided website and the world wide web web for a contact number. I eventually found one. I found it on another Missguided Reviews site. Which wasn't pretty. So many negative reviews advising people not to shop there. People have been waiting upto 6 months for there money back. I thought great... If I wasn't such an online shopping virgin I would of thought to of read these reviews before buying, no wonder I didn't get a refund slip, they arn't going to give me one! Anyway in complete meltdown mode, I rang customer services, and got advised on what to do. I followed their instructers and sent my parcel off that very same day (it was free from collect +). I emailed Missguided to give them the tracking number. 2 days later I received an email back saying they had received my parcel and the money should be back into my account within 8 days. I'm on day 3 and still nothing... But we will wait and see!!! (stay tuned).
Overall I have had no issues with missguided, as of yet (lets see if I get my money back). I think the dresses they sell are very pretty, and if your a girly girl they are perfect. Although the material isn't the best quality for what you pay, and what the dresses look like, you cannot grumble. I've read that many people have had issues with deliery. I didn't, my dresses arrived withing just a few days after ordering...
My only negative so far is probably that they do not have a contact number on the website. Everything is done by email... If they put a number on their site. The backlog of emails wont be so bad. If someone is just wanting to make a small query it could be settled within a few minutes in a phonecall, rather then the person panicking and sending numerous emails, waiting for a reply, clogging up the system.
Summary: It hasn't swayed me to online shop again. Im going to stick with my highstreet shopping, Im afraid!!