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Moonpig.com - Yes The One With THAT Advert
Member Name: anonymili
Date: 16/02/10, updated on 13/05/13 (533 review reads)
Advantages: A fabulous greetings card resource
Disadvantages: THAT annoying advert
Moonpig (trading name Moonpig.com Limited) offers a very cool concept in sending greetings cards and more recently has started branching out into other gift areas.
Moonpig has been around since 2000 and offers a very wide variety of greetings cards including: birthday, wedding, Valentine's Day, condolences, etc. The cards are all produced in their own hi-tech facility in Guernsey and can be sent directly to the recipient for whom the card is intended for or to you at your chosen address with a blank envelope with the card inside so you can forward it on yourself.
The site has of late also been offering extra options such as flower bouquets, mugs and t-shirts.
CREATING AN ACCOUNT
Creating a new account at Moonpig is fairly straightforward. From http://moonpig.com/Security/LoginRegister.aspx you can enter your details and choose whether to be logged in automatically or not for subsequent visits and also choose whether or not to receive newsletters. This process is very straightforward and takes a matter of moments. I encountered no delays when I initially signed up for an account.
You can log in from the same page where you create new accounts by using your email address and chosen password (obviously AFTER you've created an account). To date I've never had any issues logging in since I've been a member (April 2008).
One of the easiest ways for me to order cards is to use the prepay facility. In the past I had added £20 to my account which gave me £5 extra free and the last time I added credit I added £40 which gave me an extra £10 free which I found very reasonable. I have found on all occasions when I've added credit to my account that it was a very easy and smooth process with no worrying delays as you have on some sites which make you wonder if you should hit the submit button again as the screen might hang for several minutes. On Moonpig the payment feature always seems very secure and hassle free. Payment methods that are accepted are Mastercard, Maestro, Visa, Amex and Solo.
Of course you don't have to use the prepay facility, you can just pay for your purchases on each occasion that you choose to use the site but in this case you don't get the advantage of the extra credit you get if you pay at least £20 in advance.
One thing to be wary of is that your money will expire if you don't use the site for 2 years. You might put some credit on your account and then not use it for 22 months - if you do this, the 2 years will start again from the point at which you last used any credit, i.e. after the initial 22 months. But be careful you don't lose your money by not using part of your credit for a whole 24 months.
The prices of the cards are the same for each size, £2.99 for the standard size, £1.99 for square cards and £5.99 for large cards. You can also order 8 postcards for £6 (with the same design) or 4 small cards for £6 (again with the same design). Postage is charged at just slightly over the current 1st class postage rate.
Mugs are priced at £12 each and adult t-shirts are £15 and children's are £12. Not the most competitively priced to be honest and especially as the t-shirts are only available in white, but at least there's a good range of sizes from XS to 2XL.
With the flowers the postal ones range from £15 to £20 and the floral bouquets range from £20 to £108 with a very wide selection available.
ORDERING THE CARDS
As Moonpig is predominantly a greeting cards website and my only experience till today is from having ordered various greetings cards, I will stick to discussing the ordering process for the cards.
Firstly you choose from an easy to access list what type of card you want, there is a wide range of card types including: anniversary, birthday, bon voyage, Christmas, good luck, Mother's Day, new baby, new home, retirement, sympathy, Valentine's and wedding. Within some of these categories are sub-categories to choose from, e.g. for anniversary you can choose from: anniversary, 20th-30th, 40th, 40th-60th or say from Valentine's you have the choice of: design, humour, kids, photo upload, photographic and sentimental.
Once you find the card type that you want you just select the relevant option and follow the on screen instructions. Now if you've ordered personalised items online before you'll find this very easy, and even if you haven't you should still find this a painless process as Moonpig is definitely a user-friendly site (as it should be, after all if it's too awkward to use, people will stay away)!
Personally I really like using the photo-upload options for cards as these just make it even more personal for me to send a greetings card. I am an avid amateur photographer and as such, have a stash of 1000s of photos of friends and family members as individuals or couples or within groups of people. So I track down a photo which is relevant to the event I'm sending a card for, e.g. a particularly nice photo of a couple to send to them on their wedding anniversary and select this for the front of the card. You can have Moonpig's text for inside the card as a greeting or if you're feeling creative, just use your own wording. I have to admit I really enjoy putting a card together with my photos and own text greeting, even down to choosing the colour and size of the font inside the card. On some photo upload cards you can even choose a small photo to go on the reverse on the card. To date, I can honestly say every card I've personalised and sent through Moonpig with a photo (and even without) has made the recipients very happy and it makes me feel good that people say it's a card they will treasure forever.
Of course you don't have to personalise the cards if you don't want to, you might just want to select a card from the many 100s already available to choose from, i.e. let Moonpig do the hard work! This process is very easy too - the only thing that might slow you down is the wide selection to choose from!
So far I've had no call to contact customer services directly as I've had no issues with any aspect of my orders. Whenever I place an order I receive a confirmation email within minutes with a summary of my order and a view of what the card will look like which is a handy reminder of what I've ordered.
When you place your order you can choose to have the card sent out the same day if you order before 2pm between Monday and Friday. If it's after 2pm Monday to Thursday, the order will be posted the next day. If you order after 2pm on Friday or all day Saturday/Sunday, it will be posted on the Monday. For Bank Holidays, items get posted on the next working day.
Generally I've ordered cards well enough in advance so I can set a posting date, say 3 working days before the event and I know it will turn up on time. I recently ordered a personalised wedding card which I asked to be posted to myself (so I could take it to the wedding myself) and it arrived the very next working day. So far, I've never had a card arrive late, but that is also probably due to the fact that I do plan ahead and place my orders for cards well in advance.
The site does clearly advise you that 90% of first class post arrives the following day but unfortunately 10% can take up to 3 days.
The site also gives guidelines for international deliveries, 4 days within Europe and 7 days outside of Europe and there is also the option of Special Delivery.
I have to admit that the ONLY one thing that annoys me about Moonpig is their advert, you can view the TV one here http://moonpig.com/TV/default.aspx ! You might have seen it before but it really used to annoy me. It's a good job I didn't let my dislike of the advert put me off using the site, otherwise I would have been the one missing out. I do have to admit that the radio advert was far more annoying than the TV one
* Contracting Parties
* Your Consumer Rights
* Payment on Account (Prepay Credit)
* Privacy and Security Policy
* Use of the Website
It's especially important for me to know how my personal details will be used, i.e. my email or address details passed on to other companies as I get so much junk mail as it is, I'm very careful not to sign up for anymore!
Overall I would give Moonpig a strong 4.5 out of 5 stars and a recommendation to at least try it out if you can are happy to spend at least £3.50 per individual card (including postage costs). I'm glad I'm a customer and hopefully will continue to be for many years to come!
Although some might find a minimum cost of £2.99 per card quite high, I would point out that I mostly use Moonpig for milestone birthday greetings cards, weddings, anniversaries, etc, for when I want to personalise the greeting so for me, it's worth the money.
30 Great Guilford Street
Tel: 0845 4500100 or 020 7803 0390
NB: you can also earn ipoints through your Moonpig orders if you have an account.
Summary: Go on, try it out, you won't be sorry!