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  • Disk damage beyond your control
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      25.02.2004 02:57

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      whiplash - Advantages: fun, challenging, easy to use - Disadvantages: only for ages 7+

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      25.02.2004 02:50
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      • unprofessional

      Firstly, no I am not a competitor of Movietrak. I had been using the service on an adhoc basis for over 3 years and after less than a week of the new 2 film unlimited rental plan I will NEVER deal with this abusive, arrogant and incompetant organisation. When I first took up the new plan for 2 films at a time they only sent one and it was not even on my list. The second film was sent later in the week and had a huge crack in it and would not play. When I complained and told them I would like an extended free trial period to compensate for their incompetance they rudly refused and would not even so much as give myself an aplogy and simply told myself they were going to cancel my account for complaining as soon as they received the two films back. When I told them they were over reacting and to show some courtesy and professionalism they simply replied that they had already cancelled my account (even though stating they would wait for the return of my films). Talk about biting your nose to spite your face. This is without a doubt the most incompetant, disorganised, arrogant and rude company on the net and I recommend anyone to try either www.lovefilm.co.uk or www.moviemine.co.uk which are FAR more professional services than movietrak.

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        02.01.2004 01:09
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        I?m sure that a lot of you this Christmas got a DVD player. You?ve been used to the faded colours and soundtrack hissing of VHS and realized you couldn?t take it anymore. Some may think that DVD?s cost more to buy than videos. That is true if you decide to do your shopping on the high street. However if you keep your eyes peeled then you can buy DVD?s for next to nothing online. Now I don?t rent out DVD?s, I don?t have the need. If I want to see a film then I?ll simply pick it up cheap, if it?s good then it?s a keeper, anything bad can be easily traded or sold for the same price, if not more. However some people prefer just to rent rather than buy; yet rental prices can mount up. Movietrak is an online rental service where you can pay £13.95 a month and rent as much as you like. For anyone who rents on a very frequent basis this is not only a great deal but also allows you to exercise than arm that lifts the remote control. I have not used this service and I don?t have any plans to. So why am I writing about a service that I haven?t used? Well Movietrak sell ex-rental titles online and you can pick up some real bargains. This is where I?ve been this week and I have to say I got more than I expected. The Sales section lists all the current titles available for purchase, don?t expect a great selection all of the time but do expect some gems. I trawled through the five pages of discs on offer and a few caught my eye when I saw the price. Charlies Angels-Full Throttle £5.99 Adaptation £4.99 Far From Heaven £4.99 Anger Management £5.99 Three of these were discs I had planned to buy but would have set me back close to £30 even online once I bargain hunted. With the discs being rental titles I was a bit worried that maybe I?d just be getting the film and none of the extras. However I clicked on the disc information to see that they were the same as their retail counterparts in pretty much every aspect. However it?s worth poi
        nting out that in some cases rental titles can be different so it?s always best to check. Still I was a bit sceptical but I still placed an order. The transaction process was very simple and you usual account set-up affair with a card payment at the end of the task. Postage and Packaging was charged at a very reasonable 50 pence for all the discs. A few days after the Christmas holiday the postman turned up with my discs. All were well packaged but how would the discs turn out? Well they were all identical to their retail versions with widescreen transfers extras, etc. The only difference on a few of the titles is that the covers had ?rental copy? printed on them. There were small sticky labels on the discs as well but nothing that couldn?t be removed. The discs themselves were in good condition with no real scratches or faults. Sure there are a few light scuff but nothing that would effect the playback, that?s what I expected for the money anyway. Should you find a fault then there is a slip that offers a 14-day replacement if you require it. I got a great deal and good service from Movietrak that makes me believe that their rental service is just as good. I?ll certainly be checking their sire frequently to see if any other bargains can be picked up.

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          26.05.2002 22:27
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          It's been a long time since I wrote an Op on anything at all, so please be gentle with me ;-). I decided to mark my return with an opinion about a superb website that I discovered some time ago completely by chance. As a movie buff living in Oxford I am not that well served with cinematic treats. Yes, we have cinemas, but they are not the sparkling Multiplexes of my hometown of Milton Keynes. They are small, and despite a refit last year, not that comfy. The general moviegoer in Oxford tends to be a bit less considerate than I am used to (sorry Oxfordians, but you need to stop talking as you enter the cinema!). Never mind you say there's always Blockbuster. Rent the movies you want to see later on. That's OK for most of us, as the local Blockbuster is just that - Local. Sadly my local store is a car ride across a very non-car friendly town. Renting a movie is a logistical nightmare, involving a scary parking experience on the Cowley road (any one who know Oxford knows the Cowley road..). This all means I miss out on lots and lots of films. I was talking about this predicament one day at work. A college of mine lives out in the sticks, and has much the same woes as me. He mentioned some website's he'd heard of, but never used, that did DVD rental. It sounded a bit far-fetched to me, but I had a hunt round and came across Movietrak.com. The concept of Movietrak is quite simple. You choose your film, enter your details and credit card number then check you post the next morning. The film is yours for up to seven days, giving you ample time to watch it a few times, loan it to your Mum, your friends then watch it again. It arrives in a clever little wallet that doubles as your return envelope, and is marked up with you return by date. All this for a mere £3.49. (Cheaper than a new release at Blockbuster I think). Watch the film, rip of the address label part of the envelope, pop the disk back in, reseal and post
          . That's it. Movietrack is quite a simple looking site. Its front page gives you a list of the newest titles available, a side bar with category links, forthcoming releases, favourites and a top twenty. A search function is provided for title, actor or director searches - handy if you are looking for a specific movie. Select a film and you are taken to a new page showing all the information for that title. You get a good description of the movie, including the normal synopsis. You are given guidance about availability and the chance to view the trailer, in both low band (a normal dial up connection to you and me) and for you adventurous types, high bandwidth. The trailers are shown in the page via a Windows Media player viewer. If you decide to rent the film, just click Rent (obvious really..) and you will be taken to a secure server page where you can enter you details, make a payment on you card or return to select a few more discs. Once you have completed your order you can expect your films to pop through the door as early as the next day (if you order before 12 noon). My boss and I both ordered Harry Potter the day before it was due to release and received our disks the very next morning, an impressive turn around I think. There are numerous advantages to this type of service. As I have already said, you get to keep the films for seven days, you can select from the comfort of you Internet browser and best of all its cheaper than a real rental store. However there are a few downsides. Movietrak is quite a new service. They have all the big movies of the last 12 months at least, but they don?t have the back catalogue that the big high street store might have. You are placing a lot of faith in the reliability of Consignia (Royal Mail to most of us), meaning you can be waiting a couple of days for your order. This sadly means you might not get the full seven days before your return date looms. Initially you can only order two disks
          at a time. Once you have placed three orders you will be allowed to order up to six films at once. They seem quite intent on staying around, and I hope they can win over anyone nsure about this new type of service. The site has recently seen a few tweaks and new ideas. I was pleased to see the introduction of an early return bonus scheme. Rent 6 titles and return them straight after you've watched them (next day after you receive the disk), fill in the special card included with the film and you will get a free rental when you next order a film. You can also buy pre-viewed copies of some films. I recently rented "The Fast and the Furious" and noticed you could get a copy of this for just £9.99 (don?t think I will though). I tell everyone I know about this service. Try it out at least once. I hope you will be a convert, sorry Blockbusters, but you can have my membership card back!

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            07.04.2002 18:41
            7 Comments

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            • "Disk damage beyond your control"

            I might have written in much the same glowing terms as your main opinion writers a few weeks ago, but recent experiences with Movietrak have led me to a more sober assessment. Recently (like a few weeks ago) I ordered a film but was sent a quite different one that I had never heard of, let alone ordered. Simple mistake, I returned it with a letter explaining why and several days later received the correct film. This time however, the disk was split and unplayable. I returned it again, with another letter, and so far have heard nothing. I am about to write a THIRD letter to Movie trak, this time politely pointing out that I have now spent 3.49 on precisely nothing except invonvenience and disappointment. As I have said in my previous letters, to date I have had no complaint at all about Movietrak's service. But with each day that passes I am beginning to revise that assessment. I am less forgiving now, for example, about the fact that when you read Movietrak's - very fair - explanation of how they calculate their loan periods and 'return by' dates, in my experience, the date that actually appears on the enevelope is a day or two earlier than it should be. I also find the absence of customer acounts annoying. I think Movietrak has been around long enough now for us to expect it to perform to a high standard. If not, it will be swept away by new competition, and deservedly so. OK I'd better get on and write that third letter. I'll update my experience depending on the outcome. (Update: typos corrected - sorry I'm a novice at this)

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              31.12.2001 02:55
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              • "Some titles temporarily unavailable"

              Movietrak Overview Movie Trak is a great little site which allows you to rent DVD's over the internet. Every title is avaialabe for a period of 7 days for a cost of £3.49 (£2.99 + £0.50 delivery). The site underwent an overhaul earlier this year which greatly improved the layout over its previous incarnation. Homepage When the homepage opens you are presented with a wealth of information. Some may feel it is cluttered, but it is reasonably well laid out. It consists of three columns. The left-hand column contains all the site functions and links. The central column is the main information column. The right-hand column contains a listing of the most popular rentals over previous months, along with a top 20 of all time top favourites. As you navigate the site, the left and right hand columns remain the same. At the top of the left hand column - under the title banner - is the search function, which lets you seek out movies by title, actor or director. And it seems to work reasonably well - I've yet to have it return a duff result. Below that is a browse panel, which lets you browse from a number of categories such as comedy, drama, action or independent. The brings up an alphabetical listing of all titles stocked in that category, each result having a thumbnail of the DVD cover along with the director and a short run-down of the starring actors, along with a link to read more about the movie or go straight to rent it. The site usually returns about 16 movies per page, so browsing can be a lengthy process. Below the browse panel is the coming soon box. Pretty much a the name suggests, a short list of three or four imminent releases along with a link that takes you to a page with a full rundown over the next month. The remainder of the left hand column contains info on the MovieTrak newsletter and the affiliate scheme. Information Page Each title stocked
              has an information page, consisting of a brief introdcution to the story, rental cost, rental period, availability, DVD features and other such details. With some movies its possible to download a trailer in low or high bandwidth formats. The trailer requires Windows Media Player and operates as a plug-in to Internet Explorer, the trailer loading in a webpage. All in all, the download is pretty quick - I'm using a 56k modem and from clicking the link to start of the trailer is usually 10 seconds for the low bandwidth version. Of course, the picture size is very small and picture/sound quality is not brilliant but it does give you an idea of what the movie is about. Ordering Placing your order is a pretty simple event. Clicking on the "Rent" button takes you to a page to fill out your name, address and contact details. This information is now stored in a cookie (if you allow them) and therefore, these fields are already filled out for you on your next visit. Once you proceed you are taken to a secure payment form, where you enter your credit card details. They accept Visa, MasterCard, Delta, Switch, Solo and in the past few weeks, American Express. Your order is verified and confirmed within 10 seconds or so and you are issued with an order reference. An order conirmation is also e-mailed to you within 5 minutes. Sadly, as yet, MovieTrak do not offer an online account facility as such, so you have to enter your payment details everytime. Hopefully this will be incorporated soon. You are allowed to order up to two titles at a time on your first three visits, rising to four after, once you have a history of patronage with them. Service Your order usually arrives within 2 - 3 days of placement for those with an immediate availability. They arrive in a clever envelope which is designed in such a way that you also use it to return the disc, postage paid. All you have to do is
              remove the sticky tape, slip the disc back in, reseal and post! The envelope is a lot smaller and made of paper as opposed to cardboard, as they originaly were, but each disc is now shipped within a small plastic box which will offer greater protection. The company has a great attitude - I was once very late returning a disc (I went on holiday for a week, forgetting to return it before I left). When I sent it back I also included a short letter apologising and explaining my reasons for the late return along with my credit card number so they could charge me again. They never did charge me for my lateness, which was very good of them. However, abuse their generosity and you will be caught out. They reserve the right under their terms & conditions to charge you for late or non-returns. Another example of their helpfulness: just before Christmas I ordered Deuce Bigalow. On arrival, the disc was very badly damaged - in fact it was virtually split in two. I e-mailed their customer service department who were back on to me within 24 hours, apologising profusely for the problem and crediting my card back with the rental charge as a gesture of goodwill! All in all, MovieTrak offers a wonderful service. Even with the postage costs, they are still 25p cheaper than Blockbuster now charge for a new release. You also get the disc for upto 7 days, which gives you time to watch the movie more than once and play around with any extra features your disc of choice may have. My only criticisms are the lack of a customer account facility on the site to save you having to re-enter your card details each time, and the fact that now the site has gained in popularity, more titles are temporarily unavailable. However, I am sure these issues will be rectified in time. As far as I can see, Blockbuster and the like only have one real advantage here - you can get your rental immediately from a store thereby satisfying any impulse desires! <br><br> MovieTrak is a great idea and I really hope the concept succeeds!

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                30.06.2001 20:26
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                Are you always frustrated when you find that the DVD you want to rent in your local video store is either: a) Not stocked b) All copies are currently being rented c) Is only available on a one-night rental ???????? Well, I am! As a huge film fan... and additionally a fan of all things modern, technical and sexy... i.e. DVDs! I own a fairly large collection of DVDs ranging from the classic Bond movies, to modern 'classics' such as 'Lock Stock and Two Smoking Barrels'. I rent DVDs on a regular basis too, as I'm building my own website dedicated to reviewing DVDs... with a twist. I'll add the url to my website in due course, on my profile. Imagine my joy when I stumbled upon the website that is www.movietrak.com. If you like your movies on DVD and haven't seen this site, check it out now. It's pretty cool. The site is very easy to navigate, and they stock just about all the present Region 2 DVDs that have been released. And... they're all for RENTAL!! Yes... you order the DVD of your choice from their website... key in your delivery details and card details, wait a day, and the disc is delivered to your door! Nice! You then have 7 WHOLE DAYS! to watch this movie before it has to be returned. This was perfect for me as it has enabled me to review DVDs for my website with the knowledge that I have several days to do so... rather than 1-3 days that your local store allows you! AND... I never have to leave the house. Fantastic! The movietrak.com homepage has a nice navigation bar at the top with links to: 'Getting Started', 'Order Review', 'New Releases', 'Coming Soon', 'Top 20 DVDs', and 'Mailing List'. On the left of the page you can click to the various category: 'Comedy, Drama, Thrillers, Romance, Action, SciFi, Independent, Family, Classics.' Below this, is a list of movies 'coming soon', and then the list of
                the Top 20 DVDs that are being rented. These DVD links are clickable and will take you to that movie. When a movie link is clicked on, the browser is refreshed with a short description of the DVD, extras, actors, rating... AND importantly, whether it's available or not. Unfortunately, movietrak.com still have the problems of DVDs currently on rental... come on... they don't have an inexhaustable supply! You will often find that many of the Top 20 DVDs will be 'Temporarily Unavailable'. Bummer! However, movietrak.com have a massive collection. Just find something else... easy! Rental prices are usually £2.99... with 50p postage and packing. This roughly equates to prices in your local video store.... BUT you get to keep the DVD for 1 WHOLE WEEK!! This means you can watch it over and over again.... share it with friends and family... pick and choose the day you wanna watch it. Good stuff! I've ordered a few DVDs now. They arrive on your doorstop next day delivery! The DVDs are packed in an ingenious little plastic case that is packed in a square envelope. Very neat! This means it can be posted by usual means... through letterboxes etc, meaning NO signing for. Be careful to open the envelope as it doubles-up as the 'return' envelope aswell. As I said... ingenious! Opening the envelope you are presented with 5 simple instructions: 1) "To return your DVD rental, please tear off this section at the perforation." 2) "Place DVD disc securely into the protective case." 3) "Click case shut and insert into the envelope pocket opposite." 4) "Peel off sealing strip, fold over and seal." 5) "Simply post!" EASY!! And CLEVER!! Return Postage is (as I said) paid for. On the front of the envelope is the 'return by date'. Everything is very well presented and thought-out by the guys at movietrak.com. <
                br>Definately a site I will keep visiting and renting from... my local 'Blockbuster' may have just seen the last of me! THIS is the future! Check it out all you movie buffs! WARNING: YOU NEED A DVD PLAYER... don't try to bung those disc thingies in your VCR! It just won't work kids! One last footnote... I don't know what the fines are for not returning on time etc. Something you may want to check-out if you're not at home for some reason or other!

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                  26.05.2001 08:36
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                  Movietrak is a site for renting DVD's if you can't face leaving the house. It's also comparable in price to renting from your local Blockbuster, but you get these movies for a week instead of 1 or 2 days. The site has many different pages and lists the movies in genres. New Releases, Thriller, Horror, Comedy etc. Each genre has it's own list. The homepage has FAQ's and also quotes from the media as to how good they are. They have a newsletter that you can subscribe to so you can keep up with what the new films are. Select the movie you wish to rent. When you click onto the film it tells you the availability, so you aren't making a wasted trip out and also gives you a lot of info about the film and any DVD extras. If you wish to rent it, click the Rent button. The movie is put into a shopping basket, like most sales sites. Rent any more before heading to the checkout. Input your credit card details and then within a day or 2 your selection has arrived in the post. The disc comes in a very clever envelope. Once you open it, you fold back a flap and peel off a strip and then it's the return envelope. The return postage is included in the price. Watch the movie, enjoy any extras on the disc and then send it back. Couldn't be easier. Part of the terms & conditions are that if you don't return it, then you will have to pay for it and they'll debit the money from your account. Also, be careful of the back button on your browser, you may have put something in the shopping basket and then back buttoned and it looks like it's gone, but it's still logged on the site. I did that and they sent 2 movies, when I was convinced I had only requested one. I sent the wrong one back immediately and I asked them if I could take a different film instead, I'm sure they'd have given me a refund if I'd asked. (And no I didn't s
                  neakily watch the one I hadn't really ordered, how could you thing that?) One drawback is the pricing. The Home-page states £2.99, but then there is £0.50 postage & packing. Well, duh! This is a mail order service. Why not, just say price is £3.49 including p&p, then you don't feel a bit conned. Darn it, I've just realised a flaw in my logic. You have to leave the house to post it back. Never mind the fresh air will do you good. *** UPDATE Sunday 3rd June - I've modified this op a lot last night and I've added loads more about the actual site. ***

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                    17.04.2001 23:47

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                    I have been using movietrak.com (DVD rental by post) regularly since June 2000 and have been, and are, delighted with their product / service. I have no qualms whatsoever in recommending them to anyone who hasn't the luxury of a Blockbuster store in their immediate neighbourhood. For those of you who don't know anything about movietrak.com, here follows a brief account of what they offer.. For the bargain price of £2.99 + 50p postage per disk, you can order DVD's through their website (www.movietrak.com) vis various searching methods, be it Top 20 lists, by Actor, by Title, by Genre etc. etc. The rental fee allows you to keep the disk for a full seven days, the return date is marked on the return-envelope, and you simply drop it in a post-box when you've finished with it. There has been a recent addition to the site, that allows you to watch the movie trailer prior to renting it, making the difficult matter of film choice very much easier.

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                    30.06.2000 05:43
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                    To me this seems like a excellent deal. Rent a DVD for up to 9 days for only £2.99. You can rent the very latest DVDs such as The Sixth Sense and The World is Not Enough. I know to rent a video from Blockbusters it is around the same price for a much shorter time. I am not sure how much it costs for DVDs in rental shops but I am sure it must cost more. You do not need to worry about returning it as they provide a pre-paid envelope for you to send it back to them. I am going to rent one tonight. The web site says it should arrive in 1-2 days which is pretty good. Not sure what to rent though :) Either The World is Not Enough or South Park. Go to www.movietrak.com for more details.

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