mymemory.co.uk (mymemory.co.uk)

Member Name: whatthefox

Product:	mymemory.co.uk
Date:	28/07/09 (178 review reads)
Rating:

Advantages: PRICES

Disadvantages: DELIVERY TIMES VARY GREATLY FROM THOSE ADVERTISED.

i ordered an item from mymemory.co.uk and the product has not arrived for 1 week. i notified the firm and they say that there is a 14 day waiting period before they can do anything about it. well this may be so but in the meantime what the 'F' am i supposed to do without the goods and no refund? the item was supposed to arrive within 3 days according to mymemory.co.uk. I shall never use the company again purely because of the lack of customer service and disinterest in customer satisfaction. i feel like i have not only been robbed of my money but also of the time delay in having now to wait for the possible return of funds to purchase a similar item from a more reputable firm. what should have been a pleasant transaction has now caused me a delay of 3 weeks at least until i can get the funds back for the item i wanted. i would rather pay more money and have the goods i ordered than this pathetic wait and waste of my time. trade with them at your perril.

UPDATE:-
my order arrived 4 days after mymemory.co.uk advised it would. it arrived in perfect condition with no extra duty to pay (as advised on the website). mymemory.co.uk advised it could have been because of postal strike but i know of none at the moment, just glad to recieve it. i will use them again if i need to because of the very good prices and a renewed confidence in them. i can recommend them now but beware of the delays in carriage times from the channel islands.

Summary: CUSTOMER SERVICE IS SLOW BUT APPHARENT.