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Ordered flowers for Mothers Day to be delivered the day before (Saturday) using the telephone service. Went through an Indian call centre and spent 5 minutes spelling out E-V-E-R-Y-T-H-I-N-G.
Got a call Saturday evening around 9pm to advise the flowers had been delivered to another address. The recipient had called Next to advise that the flowers had my mum's name and address on the label. Next customer service lady offered to give me the woman's name so I could arrange to go round and pick them up.
I declined the offer and told her to either get them picked up herself or arrange a new bunch. This was rejected as it was past the deadline to order for the following day. So I settled on a refund which was done immediately.
I guess it was not really Next's fault but an error by their driver. (All Next delivery people are self employed 'men with vans'). However I would certainly question their after sales service. Think I might stick to the local florist in future.
Let down on Valentines Day 2012 - called me 1pm on 14th to offer me a refund or delivery of the flowers the next day. In the circumstances I declined - I should at the very least receive a refund and the flowers be delivered to my wife the next day anyway.
This is a premium rate price with a very substandard service when things go wrong. I was told I should try Interflora as they can deliver the same day. On Valentines Day.......I don't think so! Michelle - I know your only doing your job - but why are you working for a company that put you in that position without anything to offer a customer to try to make them at least feel a bit better about the situation rather than totally let down?
There wasn't a supervisor I could talk to, there wasn't a name of anyone that could specifically talk to me to dicuss further - all I could do is email a generic customer services address. Very disappointed as is my wife - I haven't done this for a few years but as this was a special year thought Next would be as reliable as JL or M&S (They certainly were no less expensive!). Not so special now hey NEXT - thanks alot!
John Lewis for flowers every time from now on! Premium rate - but you know this lack of service would not have happened with them!
After three days there was still no phone call back from a supervisor, three emails and no reply and no refund - this is appalling and my wife is reluctant to ever use her Next Directory again - well at least that will save me near on £1000 a year! NEXT - you should be ashamed of yourselves.
Sending flowers by post is often the only way a floral gift can be given. I have had flowers sent to me via Interflora in the past but until last week I had never received a bouquet of flowers from Next. The white van man pulled up outside of the front door and I duly signed on the dotted line for an enormous cardboard box that was large enough to hold the contents of a small florists shop! The sturdy cardboard box was lightweight and well sealed.
It was obvious that the box contained a floral decoration that had been sent by family via Next. On top of the box was a neat little booklet that contained a message from the family who had sent the blooms. After managing to split the tape on the box and lift the lid I could see that there was a bunch of delicate looking flowers inside. I must say that initially I thought that the box seemed huge but in hindsight I could see why the floral decoration needed to be packed in that way. Trying to protect delicate flowers in transit is no east task.
After extricating the bunch of flowers from the box I could see that the stems of the flowers were encased in a plastic cover that was filled with water. The bouquet was a decent size and the colour scheme was beautiful. There were delicate pale pink and white rosebuds, Pale pink gerberas and some stocks. The stocks had a strong fragrance but I couldn't pick up any fragrance from the rosebuds. The floral decoration was reasonably well arranged and on the whole the flowers looked pleasing.
Two thirds down the box there was a cardboard platform that had to be removed because these flowers from Next had a pretty pink china jug that acted as a vase for the flowers. The pink china jug was a good size and shape and the handle was attractive. I suppose you would say that the jug `made` the floral arrangement. The neck of the china jug had a length of narrow pink ribbon around it that was tied in a bow.
When the flowers were arranged in the jug and placed on the mantelpiece they looked good. The rosebuds and stocks were fresh as a daisy. The large cardboard box was duly carted off to the recycling bin. I checked the water level in the jug each day and topped up as needed but on the third day the flowers started to flag badly. The rosebuds had opened up and sadly they were beginning to fall apart. Before the rosebuds could flag too far I placed a couple of them inside the pages of a book to press. Even if you forget that you have put them there one day the pressed flowers will come as a nice surprise!
On day four the bunch of flowers had to go, the only blooms that I managed to rescue for another couple of days were the gerberas. I washed the china jug out and I was quite pleased that I still had that pretty pink jug to look at.
Sending flowers by post is always going to be tricky. Unless there is a friend or relation who is willing to choose and deliver the flowers by hand then there is no other option. The thought behind the gift is lovely but on the whole any floral gift is expensive.
PLEASE DONT BUY FLOWERS FRON NEXT!!! I ordered 3 bouquets as presents. I got 2 bouquets sent to my home first of all and thank god I did- they were shocking so bad I laughed. Not only were they small but they were dead no lie DEAD! I could never have given these as presents so they were put in the bin. The 3rd bouquet went straight to my aunt for her birthday and you guessed it- it was dead on arrival. So she got a replacement bouquet sent out- arrived smaller than the first and 2 days later dead again. A common theme I feel. Next are refunding the cost however feel that 3 people not counting myself have been let down .Next blame there supplier and I was told 'what more do you want us to do'! Please save your time x
I have used Next flowers quite a lot in the last five years. At first, I used the facility to send a bunch of flowers to a relative who was a bit down after a family bereavement. So I picked a nice big £55 bouquet and was delighted to see if you have a credit account/ a Next Directory account they will add the cost of the flowers to your next statement- so you do not need to have a credit card handy. you can of course pay by card when you order if you have the cash.
Finding out I could add flowers to my account was both a good and a bad thing for me. And for a short while, I went through a phase of sending everyone and their dog flowers (literally). Ordering suave £60 bouquets with champagne for relatives just to let them know I was thinking of them.
And, yes, I am still paying off the account! More recently, I sent my mother in law a bouquet of more modestly priced Next flowers. These arrived on the day they were supposed to, were packaged well in a cardboard box and the bouquet (a £19 by post bouquet- sent by Royal Mail first class instead of a courier) was a modest size so for the price and the resulting flowers ( a bouquet of coloured tulips), I felt I had a good deal.
But, this has not always been the case. A few years ago after some friends let me live in their spare room for a week after I split with my ex and had to move out of our house in very short notice, I sent them a big bunch of sunflowers in a vase. At the time this cost me £45 and when I saw what had arrived, I was disappointed. There was a medium sized glass vase and four sunflowers that looked quite meagre. I wondered why my friends had not phoned me as I sent the flowers as a surprise- it turned out the card was not visible so they didn't know who they were from. On this occasion, the bouquet could have been replicated for much cheaper in a local flower shop.
I have learned not to be fooled by the flowers in the pictures. The bouquets in the photos are always extra large versions and the flowers that arrive and the bouquets are always smaller in real life. So, I have learned to only buy the cheap "flowers by post" bouquets that are priced from £18 to £28 and are sent without vases and by Royal Mail. You still get to choose a delivery time but as these are cheaper, I find the value is better.
You get a card included for free with some bouquets- like the flowers by post and you can type in your message (limited number of characters) or you can choose a specific card, add chocolates, champagne or a balloon or a teddy bear for an extra cost. You can order Next flowers online or by phone. I have used both and the flowers have always arrived on the day they are supposed to so I have no problems with the delivery service.
It is worth noting you cannot send Champagne with a bouquet that contains a vase. For some reason the packaging will not allow for a glass bottle and a glass vase to travel together. Some bouquets come with a glass vase, some do not so it is worth reading what is included carefully.
Overall- I will only use this service for the cheaper "Flowers by Post" bouquets. I have before spent up to £60 per bouquet then been disappointed with what has arrived in terms of the size of the bouquet and the number of flowers. The vases have looked empty. So it is worth going to see the flowers you have sent if you order a bouquet then you can gauge for yourself if you got value for money so you know for next time! 2.5 stars from me.
And if you do decide to send yourself a bouquet to test Next flowers then it is good market research for you as you get flowers!! And you can review them!
I ordered these for my mum & dads anniversary, the 'mist "large" bouquet £30' to be delivered today. They have just come delivered in a big cardboard box and when they were taken out and i saw them I felt instantly sick!
They look like a bunch of flowers you could buy at Asda for £5!!!!! I expected a "LARGE" bouquet full of flowers for that price!!! you know that look like there's atleast three bunches put together!
I am SO diaspointed!! I WISH i'd just gone to asda and bought a couple of bunches! they'd look better!
I've ordered flowers to be delivered from Interflora before now and although they weren't that big, compared to these they were a huge bouquet of flowers!
I expected Next flowers bouquets to be just as big as Interflora, obviously I was VERY wrong!
I won't be ordering from Next flowers ever again! absolutely disgusted! and i can't believe all the reviews on here are good ones! they may be nice looking flowers (well some! because most of the roses I have received in mine are droopy and don't look like they will last past tomorrow!!!) but you get ripped off at the quantity!!! Better saving your money (and delivery charge) and going the shops to get £30 worth of flowers you'd get a HELL of a lot more!!!! at least three times what I got here.
Also not impressed with the card sent with them. I expected (stupid of me to expect anything from Next now!!!) for my note to be handwriten (you know like Interflora!) and to be on a PROPER card! but no! It's a typed message on a thin piece of paper! not even attatched to the flowers it's sealed in plastic on the box!
There is nothing good I can say about these flowers I have NEVER been so disapointed in all my life!!! I will be taking my custom back to Interflora if i ever want flowers delivered again! at least they make it more personal rather than just a basic computer generated money making company!
I've learned my lesson ordering from Next and will be relaying this review back to them!!!!
I've had to give one star because there is no option for no stars! which is what i would have put!
As I have been laid up recently after an operation on my foot I have had to rely on close friends and family to help with certain jobs, essentially picking my boys up from school. The other half has had to still go to work (couldn't put up with him around me all day!) So I have been extremely lucky to have a lot of help, because I wanted to thank them and still can't get to the shops I decided to turn to my trusted Next to send them sincere thanks for all their help, I have used them in the past as I am usually skint and do have an account with them so that makes things easier for me.
THE WEBSITE LAYOUT
The flowers and gifts section is quite easy to find on the Next website, there are 5 categories these are:
New arrivals.. These are their newest arrangements normally different with the seasons. Or a special time of the year including Christmas, valentines day or Easter.
Bouquets/arrangements.. This is the whole range and shows you lovely pictures of the arrangements you can click on the smaller picture to enlarge. This also gives you the details of which flowers they include and if they come with a vase or in a bag or the usual cellophane. All the arrangements have names and their prices are prominently displayed.
Prices range from £22- £50.
Plants For something a bit different and longer lasting you could chose a plant, these include Orchids, roses, bay trees, azaleas and many plant basket arrangements.
Prices range from £22- £52
Sympathy There isn't a large range of these but they are very tasteful.
Prices range from £22-£30
Flowers by post These are delivered by royal mail and are a cheaper option as they do not have a delivery charge but then you can't chose a delivery date they do say that delivery is usually within 2 days. I must admit the arrangements don't look as nice and obviously are smaller; I have never used this option so I can't comment on the service but I thought I would add this for information.
All arrangements are £18
Wine.. Instead of the usual flowers you could have something different and send wine or champagne instead, there is quite a large range including single bottles, cases or with a glass.
Prices range from £20-£110
This is very simple (which is good for me!) you just choose which option you are going for click on your chosen option and you will be taken to the extras page, you can also add extra things to your order including champagne, perfume, teddy, chocs or a balloon the prices range from £2.50 for a balloon to £25 for a bottle of champagne. I have in the past added a balloon and also a teddy and they were nice & decent quality and the person who received them really liked them.
You then continue on with your order, you get to choose a card there a few to choose from but not a large selection, type your message and put in the recipients name and postcode. The message is typed exactly as you type in, so be careful to check it.
After all that you then are asked to sign in by using your customer number and then onto delivery dates. To get next day delivery you need to order before 5pm you can either have the next possible date or pick the date you want if it is for a special occasion. You can either pay by using your next account if you have one or credit card. Just a small warning delivery isn't free you will get charged £3.75 on top of your order.
You are then asked to check all the details are correct and verify the address and then send, you are then sent an email verifying your order and you keep this in case of any problems.
I chose 2 bouquets for around £25 each they contained roses, pink lilies, germini, Anastasia, pink wax flowers and green china grass. I arranged for them to be delivered in 2 days time, fast forward 2 days and I had 2 lovely phone calls (sorry about the 2's!) thanking me very much for the flowers and telling me how lovely they were. They were delivered on the correct day packaged in a green box with no damage at all to any of the flowers and they were wrapped very nicely. They were nicely presented with care instructions and a sachet of that flower preserving stuff that you put into the water.
Both the bouquets lasted well and are still going even though it has been 10 days, I must admit the roses are not looking that good but on the plus side they did open in both the bouquets but the rest of the flowers are still looking good, the lilies opened and smelt gorgeous and all the other flowers still look quite fresh.
As I have said I have used this company for flower delivery on quite a few occasions especially for my mum in law who lives in Scotland and she has never been disappointed with her delivery, and believe me she would tell me if they weren't nice!
The only time I have ever had a problem was about 5 years ago I had some flowers ordered for my mum for her birthday and they were to be delivered on her actual birthday but the day came and went without any flowers. The next day I called the customer support number to be informed that they had been delivered, when I questioned this they investigated and found put that they had been delivered to the wrong address! So they sent out another larger bouquet, which she received the next day, and to my surprise they sent me a lovely arrangement with chocolates as an apology!
As I have said you can order on line from the next website or you can also order by phone, the number is on their website.
If ordering at busy times of the year like mothers day, Easter or Christmas you need to get in early if you want them to arrive on the day or in the case of Christmas close to the day.
Deliveries are made Monday - Saturday between 8.30am - 5.30pm (except Bank Holidays). Delivery times cannot be guaranteed.
WOULD I BUY FROM THEM AGAIN?
Yes I am very happy using this company, I have used others in the past and I can say these are the best I have used. The quality of the flowers always seem to be good and not past their sell by date like some, they always look fresh and well packaged. I do feel that they are more expensive than some companies but then all flower delivery prices are inflated considering how many flowers you get. My only gripe is the delivery charge I do feel that they should drop this charge, as I would buy a larger arrangement if I didn't have to pay out an extra £4 for delivery. So all in all I am happy to recommend this service and I have chalked up a lot of brownie points by using them.
Property of madmum71 & lisa8871