When I ordered a laptop from Novatech I was initially impressed by the great prices that a seemingly high grade computer was selling for. I ordered an entry level gaming laptop and was plagued with problems before it even reached me.
Even though I had paid for express delivery, which appeared to guarantee delivery in something like 4 days, It took more than twice the time for standard deliver before my computer reached me. When I contacted Novatech to find out why I had not received my product I was told only that they were waiting for components and that I would be with me as soon as possible - with no offer of return for the express payment that had cost me.
When It finally arrived there were a number of faults inside the laptop (the connection with the screen was loose and packed in completely a week after it arrived. I sent it back to Novatech for repair and they kept it for weeks meaning that though I sent my laptop back to them in august when I moved to University in September I was without it.
Absolutely shocking service from Novatech!Purchased their most expensive Barebones Bundle online and after a long and rather tedious saga of sending the machine back twice for repair, only to have it come back twice in a worse state then what I sent it back to them in.Their "Repairs" Department is an absolute farce and their staff were extremely confrontational and rude and condescending too!I would avoid this joke of a company to prevent any disappointment!
From my experience with novatech they are a very reliable and efficient Brand. Based in the UK they offer a variety of PC's and peripherals which are all of the highest quality. The best deal I have found on their site and the deal I wish to reccomend to you is their iRush Pro Gaming PC (found at this address http://www.novatech.co.uk/novatech/pc/range/irushpro.html this is where you can find a list of its statistics) The iRush pro is well and truley an exceptional PC, It offers flawless performance of demanding programs (such as Crysis on very high graphics). My iRush PC can run several demanding programs simultaniously and during the period of time I have owned it it has never let me down. As well as this it is very cheap, Without an operating system it costs only £700 and if you want windows 7 home edition it costs £760. This is the best deal I have ever found on High quality gaming PCs and I would reccomend it to anyone who asks me. It is a very silent machine in a stylish black case, every aspect of the looks and performance lives up completely to my expectations. The PC is highly modifyable, it is sealed with large easily screwable case screws that mean modification is a walk in the park. The PC also has an extra graphics card slot so you can vastly improve the graphical capabilities of the PC. Truely, a fantastic Computer.
Novatech - More Bang for your buck
Novatech are a medium sized operation, with stores in Reading, Cardiff, Bristol and Portsmouth and have been going for 22 years. They are specialist retailer in the supply of IT based products, stocking everything from computer components, software, to prints, scanners and cameras.
I must admit that the first time I used them, 10 years ago, I was some what sceptical as they were not a brand I had come across before. How wrong I was though. They are fantastic, very customer focused, incredibly competitive and offer fast deliver. What more could one ask for!
The range of goods on offer, and the fact that they are almost always in stock, has been a real bonus to me, as I absolutely hate waiting for lead times. I want products the next day!
Their web site is very well laid out, with tabs at the top, that take you to a variety of well thought out sections. You are never more than 3 to 4 clicks away from finding the product you want, or 2 clicks when searching. They also offer a printed catalogue, so you can search for the products you want on the train and place a phone order. Convenience is a key part of their success.
In addition, they offer custom PC's with great advise on which meet you needs. I have two machines from them, both bare bones as I love to build my own!
Overall, a great firm, with a customer focused approach.
Novatech is one of those firms that people either love or hate. The hate usually comes from a particular bad experience that of course means they hate the firm and will not trade again with them in the future and the love comes from obtaining a great deal that was not elsewhere.
I myself am one of the people that loves Novatech, however saying that I have only traded with them once. If I had traded with them many times, then I would maybe be able to give a more accurate description, however I am sure in the future I will buy from them again and therefore pop onto this review to make a quick update.
Novatech is a computer site that has been running for quite a few years now. They pride themselves on delivering competitive prices for low to high end computers, laptops and many other technological peripherals. It really is the equivalent to maybe a site like PC World, however unlike PC World that sells all these different computer and laptops etc, Novatech actually produce the goods themselves so there is no middle man. You buy straight with Novatech through their website and this is why the costs are always kept down.
Unlike other firms, Novatech doesnt have the standard fixed overhead costs like the store costs and labour and just mainly its production costs, so therefore can afford to sell its products cheaper than many of the highstreet stores. So in terms of price Novatech is the way to go.
I have read that their customer service is terrible, however I have never had to specifically deal with them in regards to this, so can not really comment. Of course the fact that these negative comments have been written by others does mean that people should be wary about Novatech, so do proceed with caution, but this is the same as any other firm.
Overall Novatech provides easily accessible technological goods at a very competitive price, so I implore anyone looking to buy a computer or a laptop, to check out Novatech and see whats available and I can gaurantee you wont be dissapointed.
My experience of buying from Novatech has been very satisfactory. While it is true that you can really judge a company from what they do when something goes wrong, when it all goes right that has to stand for something right?
We needed a new computer as the hand-me-down from the inlaws was 'out of the Ark' and 'not worthy of a skip' according to one of my more technical-minded colleagues at work, and was not worth throwing any more money at. The wife was tearing her hair out as she needs internet access for her online business, so we needed a replacement fast!
Looking at the Novatech site which was very well navigated with clear prices, I homed in on one of their barebones bundles. I am not a pc gamer, so I did not need a monster of a system, but I got a pre-assembled case with an Athlon dual core processor and motherboard etc. All I needed to add was a hard drive and DVD/CD drive. These were quickly added to my basket after consulting with my colleague regarding compatability and the order was fired off.
Around £190 for a new pc, which was great, but I was still dreading the box arriving and having to put it all together. When it arrived a day later I was surprised (and relieved) to be able to put it all together myself in an hour. All I had to do was insert the optical drive and hard drive, connect them and turn it on. Installing windows XP and formatting the hard drive was the most time consuming part of getting the pc up and running.
I can remember feeling very pleased with myself for putting together my own pc, although it was very easy, even for a novice like me. The value for money aspect in doing it yourself is not to be underestimated. My Mum and Dad were so impressed with how it all went that when they come to replace their pc, they have asked me to order a self build through Novatech.
I would say if anyone out there is thinking about a new pc, then Novatech are definitely a company to look out for.
I shopped with Novatech since they started. I'm just a private buyer, so nothing that might change their share prices one way or another. Their prices were (are) competitive but I'd never had to return anything before.
My recent experience trying to buy a HD enclosure certainly changed my view. They sent the wrong unit. Not a calamity - everyone makes mistakes, and I judge a business on how efficiently it deals with its mistakes. I was happy to keep the unit they sent - an HD enclosure is a HD enclosure, though I'd have preferred it to match the earlier unit I'd bought. But it failed within a few minutes of start up - didn't take long to establish it was the external power supply.
The ensuing correspondence to arrange a replacement had me wondering if anyone was actually reading my emails - the same stock replies resulted whatever I said. Not to worry - return was arranged, though I had to post the unit, as their collection service proved difficult to arrange given the queue every time I phoned customer support. They promised to refund part of the postage (part? whatever happened to the distance selling regulations?).
And the replacement came quickly enough to be sure. Despite emails and an enclosed letter requesting they supply the unit I'd ordered (which their website confirmed they had ample stocks of) the replacement was of the SAME WRONG UNIT!!!! This time adding insult to injury with a package missing leads and software.
Like many folks with PCs, I have a drawer full of bits and pieces, so the unit was soon in operation - I was by now kind of desperate to have the spare HD I'd picked up in the Xmas sales actually in operation.
The postage refund? Of whole or part, no sign - I'm not even surprised any more.
They're fired - of course. If only because there are plenty of other fish in the sea. Pity - they used to be one of the best around.
Good range of products at competitive prices, especially useful in an office enviroment. I generally use them for purchasing low end office machines. Often if I order a machine (usually in the region of £200 - £300) before 4pm it arrives the next morning. Have heard bad things about some of the other products such as the motherboard bundles and some of the laptops so I would steer clear in that area. Prices for memory etc. seem to be competitive in general but if you are out for maximum performance/cost I would go elsewhere. They offer a affiliates scheme which gives you 6% of any successful purchase. Not amazing rates but a decent money earner if you have a successful blog or review site. I've not yet had to call support from this company as the machines have been pretty reliable in all for the price paid. Good site for business machines
I don't think I've come across a company that seems to care less about looking after a customer than Novatech. Despite Buffalo Technology providing proof that the Terrastation I bought from Novatech was faulty they are refusing to refund me until they get the faulty unit back. So, we have documentary proof from the manufacturer that the unit is faulty and Novatech decide to keep my money for as long as they please. They have given me no adequate explanation for this. Trying to get through to talk to a person in the first place was a nightmare involving a long wait of 30 minutes - and then being passed from pillar to post. Even their on-line chat 'service' involves a long wait. What I really dislike is their philosophy that it's only their rules that count - it seems to be a case of 'take it or leave it'. I cannot think of any circumstances in which I would do business with these people again or recommend them to anyone
I've read a few reviews of Novatech and I have to say that as well as being surprised, I've also learnt something more about them too.
I use them for most if not all of my computer needs and make purchases at least once a fortnight via a private account. The only other companies I use are Dabs, Amazon, Savastore (the latter can be slow) and a few others. I only use these sources if Novatech have no stock or don't sell what I prefer (like crucial memory, with that I go direct to Crucial).
So far I have no reason to put them down in any way, they are unsurpassed with the reliability of delivery. I had only one experience of a product not turning up when I paid extra for delivery - and the fault was my own, for not noticing 'out of stock' on the website.
Being very far away I've never had to do this, I did notice one reviewer claiming he felt compelled to assist a fellow customer after 3 staff could not. It has to be appreciated that to an extent, the staff will largely comprise of the inexperienced, Novatech probably keep costs low by not running technology training. Moreover the place to ask questions is via the website and 'online chat'. Here you can get THEM to do the research for you, only a select few of the staff have in-depth personal knowledge or experience and this has to be taken into consideration.
HOPES FOR THE FUTURE:
I just pray that Novatech is not swallowed up by a larger company, who inevitably 're-structure' and ruin any staff morale / working system. I shall continue to use them, but admit I wouldn't go near there 'own brand' laptops in the same way I don't buy Tesco's economy marge' - it's still the same stuff, but doesn't taste as nice.
Novatech laptops are terrible, one the noise compares to that of a plane engine, two the bottom if the laptop is hotter than the sun, third the hard-drive last for know more than 6 months at a time, fourth point there customer service is terrible! Stay away! you have been warned do not waste your money like me.
Bought Seagate Barracuda 7200.9 drive from them, only to find a 7200.7 inside. Was bought to replace rapidly failing Maxtor (also from them) and they are taking a week to pick it up to "check" the product. Have taken pictures in case they try lying, as they misled us with another drive in November 2006 (Maxtor DiamondMax Plus 21 turned out to be a DiamondMax 10). Twice they've "made mistakes" and last time they tried to avoid refunding us in full. After these poor attempts to fob us off and repeated issues in dealing with customer services, I am demanding a full refund including carriage costs and taking my business elsewhere. If you buy from Novatech then double check EVERY ITEM YOU GET!
I have used this compnay on many occasions, it is actually not far from where i live.
Firstly if you are an individual, and only need a few items then i will recommened you use novatech. Their prices are great and there own branded stuff is also of a decent quality (maybe a few dodge ones, but they are quick to swap over) especialy there flash pens, cheap and reliable.
Most items are in stock, and are dispatched same day.
However, i used to also use them for business, spending 000's with them, and there Business to Business (education) needs alot to be desired! They started off well and then went drasticly down hill after my 10th order. I and they put it down to the continued changing of accounts managers. But i had to fight, eventually winning, to have my contracts of support and repair undertaken. This was more than a year ago now but, i shall never use them for big items!
So to sum up:
Website is good
for individuals, ordering and after sales i have had no problems
great, cheap flash pens (everyone need one now adays)
Good turn around time on repairs, if no problems arise
Bad Business to Business
Bad staff turn over
Altho i was in the store the other day standing behind a customer who wanted to record from vhs to pc, i was ablew to suggest an item when 3 staff could not come up with one! So maybe if you do your research first, it may help you
I wish to add that, when buying a laptop (novatech branded) be aware, that the batteries do not hold their charge for long after about 6 months this is a well known fact with the manufacture that novatech use
I have bought from Novatech twice, once 2 years ago, I purchased an expensive aluminuim ATX PC case and a PSU, and again last week I purchased a LCD TV to replace one bought elsewhere that had gone faulty.
Both times the items have been fine, I've received little catalogues since the first purchases as well which just shows their goods. Nothing too obtrusive and easy enough to bin when I'm not interested.
The purchase I made for the tv I've been really happy with. I researched the purchased beforehand on the AV forums and found Novatech also posting on the board with help and advice for people who had problems with this tv (initially when 1st released the tv required a firmware flash). They were sending out serial cables and the software to people. This seemed great service - The tv had 2 years onsite warranty from the manufacturer so they could have just said to go there.
I ordered the tv, it weighs 35 kilos and came in a large box. Delivery was about £15, and that was for next day service. Thats £11 less than the £26 I paid for my first failed purchase to be delivered from another e-tailer. I place the order at 15.30 and forgot about it for 2 hours. I went back to check on the order progress and was impressed to find it was "in transit!!" I received the tv next day at 10.30am. Its a great tv, I ordered a Novatech "own" brand 32" lcd tv... the same as the branded version (hyundai q321)... but got what everyone seems to get - the branded one instead for the lesser price. £150 less.
To finish this review, I've never had a problem nor had to send anything back, so my experience is only in ordering, but from what I've experienced with my product and delivery I'm very happy.
I was thinking of buying a new computer and a friend showed me an advert for a motherboard deal (with athlon processor) from novatech. I bought this and a new ATX case. They made an error and sent a baby ATX case, and the motherboard would not fit. This took frequent 0870 phone calls and two weeks to sort out. This was just the start of my troubles with this company: I had to send the motherboard back three times at my own expense. The last time I sent it back and demanded my money, with a sheaf of papers I had printed from the web about how other people were experiencing the same problems with it, although they denied that they knew about any issues.
You only know how good a company is when you have a problem, and I would give this one a wide berth. Their customer service is appaling (when you finally get to speak to someone), and why should I have to pay carriage charges for something that was their fault?