Newest Review: ... meat/vegetables/fruit daily from my local shop. There is a wide variety of options available from the 'basics' value ranges ... more
By far the best online supermarket....and I've tried them all!!
Member Name: pootlegirl
Advantages: Reliable, reasonably priced, good quality products, intuitive website.
Disadvantages: Not as vast a range as you might find elsewhere
Firstly I should start by saying that I am a big fan of internet shopping, especially supermarket shopping! Not only does it help us budget (no nasty shock when you get to the checkout and realise you've spent twice as much as you thought!) but it also means I don't have to torture myself during the week by attempting to shop with two kids in tow, or waste precious time at the weekend, which is the only time I could go child free!
I have shopped online with Asda, Sainsburys and Tesco. I had always avoided Ocado as I thought they would be too pricey, but a couple of years ago we decided to make use of their ongoing introductory '£15 off a £75 shop' offer and buy some 'luxury' items for my daughters birthday party. Not only I have never looked back but I have also converted several of my friends to the wonders of Ocado!
For those of you that don't know, Ocado stock their own brand products and Waitrose products, along with all the other brands you'd expect to find in a supermarket.
This is why I like Ocado (in no particular order!):
I have been shopping with Ocado for over 2 years and could probably count on my fingers how many substitions/missing items I have had. One of the reasons I gave up on Sainsburys is because receiving an order without a substitute or missing item almost never happened, and what would irritate me most is that they would substitute the same items EVERY week. They were obviously allowing people to 'buy' items they didn't stock!
This follows on from the above point. You receive a text the day your order is due. If there are any missing/substituted items the information is in the text. So if it's something you are needed that day you have time to go buy it elsewhere or change your plans! You also receive a text the day prior to your order reminding you to make any last minutes changes before the deadline.
~Super Intuitive Website~
The website practically does your shopping for you. You can choose to have Ocado do a 'suggested order'. This means it will put all your frequently bought items into the trolley for you. I always to this. It is quicker to do this, then remove anything you don't want, than to individually add all your essentials, such as milk, butter, bread, etc. Then, as you search for other items, it will bring previously purchased items up first as these are most likely the ones you are looking for. After your previously bought items will be items on offer. It is by far the best supermarket website I have used.
~It's not as pricey as you think~
I always avoided Ocado because I presumed they would be expensive. I'm sure if you bought Waitroses top of the range stuff you would spend a fortune. But, if you do what I do, and stick to either Ocado/Waitroses budget range and other brands (Heinz, Kellogs, etc) the price is pretty much on a par with all the other supermarkets. I have checked this out at mysupermarket.co.uk. This is a site where you can do your online shop with your chosen supermarket. At the end of your shop it shows you how much the equivalent shop would be at the other leading supermarkets and give you the option to change to one of them. Ocado was always either cheaper or just a few pounds more. And I am prepared to pay those few pounds more (always less than £5, usually only £2) for the extra quality of not only the produce, but the service too.
The Ocado/Waitrose food is of extremely good quality. We usually stick to their budget range and it is by far better than other Supermarket own brands. The fruit and veg is always of a quality I would choose if I were going to the supermarket. With other supermarkets I have felt that shopping online meant you ended up with poorer quality fresh produce, but I don't feel this with Ocado.
You have the option of buying a delivery pass. We currently pay £14.99 every six months for a midweek delivery pass. This entitles us to deliveries with no further charge on a Tuesday, Wednesday and Thursday. You are limited to one delivery a day, but could have three deliveries a week if you were so inclined! There is another option where you pay £10.99 a month for deliveries on any day of the week, which although much pricier is still cheaper than paying for individual deliveries. If you do want to pay for delivery then, if my memory serves me correctly (I can't view this information anymore because I'm a pass member!) prices vary from £2.50 (midweek and daytime) to £5.99 (Saturday and Sunday).
You can reserve the same delivery slot on a weekly or fortnightly basis, saving you the hassle of remembering to book your delivery slot every week. I used to find this extremely helpful but lately we have tended to shop with them on a monthly basis (nipping to our local farmshop for fresh fruit/veg inbetween) so I have cancelled it. I imagine this is more useful if you want your shopping at a popular time, such as Saturday morning. As I have my deliveries midweek I can usually book a slot for Tuesday evening on a Monday morning.
~Good choice of delivery slots, including 'Green' ones~
When you go to the 'Book a Delivery' page you are faced with hourly time slots, at half hourly intervals. It may have changed now, but when I last shopped with any other supermarket the time slots were two hourly. Some of the time slots will have a green coloured van in them. This means that there is already an Ocado van in your area at this time, so if you book the same slot you are helping Ocado be greener! I regularly book 'green' slots.
~Colour Coded Bags~
This is a minor point, but can be handy. Your shopping is delivered in colour coded bags for Fridge, Freezer and Cupboard products. I have found this useful on occassion, if I have been dashing out for example, I have unpacked the Fridge/Freezer products and left the Cupboard things for later.
~Well Packed Bags (and option of returning them to the driver)~
As someone who tries not to use carrier bags I would despair every week when my online shop would arrive (pre Ocado!!) and I would open a bag to find....one tube of toothpaste, then I'd open another to find......one tin of tomatoes! So many bags for so little shopping! Ocado pack their bags to the brim - but not so that anything gets damaged. You can also return any carrier bags to the driver for recycling the following week.
~Ocado helps you save~
During the checkout process (which is ridiculously lengthy) you are given the option to swap items for cheaper alternatives. You can ignore the suggestion, request that it doesn't show you it again or take them up on the offer! It will also inform you of any multibuy offers you have not completed, for example, if milk is on 2 for £3 but you've only put one in your trolley.
~"Have you forgotten?"
Again, during the lengthy checkout process it will ask if you've forgotten products that you have previously bought. Yes, I know it's just a ploy to get you to spend more, but more often than not I have forgotten the items they are suggesting so I do find this useful.
Once again, during the lengthy checkout process (they really don't want you to go!) you are presented with a Flash Sales page. As the name suggests these are items on offer, and usually at a good discount (50%). Yes, another ploy to get you to spend more money, BUT it is offers like these that you miss out on if you choose to shop from the comfort of your couch so yes, I do sometimes buy them.
Drivers are always on time, we've never had one late delivery. In fact they quite often ring and ask if they can come early, which you can say no to if you're not in!
If you receive a product that is damaged/spoiled in anyway then you have 24 hours to claim a refund on the website (I presumed you could do it after this time over the phone). You go to the 'need a refund' tab, select which item you want refunding and what the problem is from the list of options (inappropriate substitution; missing item; item soiled by another product; item damaged: squashed, smashed, leaking, burst; poor quality: mouldy/other) and you're done! I have had to do this a couple of times with no problem.
Hmmm....I think that may be all! Oh, apart from you get a free bottle of a wine on your anniversary of shopping with them! What more could you want! This has turned out to be quite a lengthy review! But I really do rate them highly and wanted you to know why! There are a couple of downsides. One is the lengthy checkout process. I always seem to be checking out in a rush and there are 4 or 5 pages to click through before you finally check out. The second is that the range is not as vast as you find shopping online with other supermarkets. There is not always enough options, but there is not so few that I am put off shopping with them! So, if you haven't gathered by now, I think Ocado provides a fantastic service that is definitly worthy of five stars!
Summary: If you haven't already tried them then give them a go, I'm pretty sure you won't regret it!
More reviews in the field of Online Shop
- Fast And Informative
- Excellent fliers - will continue to use Print24
- A smart choice for Photo products
- Optimus 17.3'' IV Custom Laptop - PC Specialist
- Great Print24 Stupendous !!
- Review of Dwell services
- Worst customer service ever serious might actually go legal just to teach them a ...
- Great Quality, price and delivery times