After finally tracking down a pair of sandals I liked for my fast approaching holiday in my local Office shoe shop I was upset to find out that they didn’t have them in my size. My only option was therefore to try and order them online at www.office.co.uk.
The website itself is quite modern and fairly easy to navigate around. There are tabs on the homepage which allow you to quickly direct yourself to the relevant section, in my case ‘Hers’ which then brings down a large drop down box to allow you to be more specific on which type of footwear you are looking for. Once you have made your selection you are able to narrow your search further if required by things like price, size, colour etc. I managed to locate the sandals I wanted fairly quickly and then was able to use the drop down size box to select my size. I did like that it does only show which sizes are in stock and doesn’t give you the false hope that some websites do of waiting until you add your item to the bag to inform you that it is no longer in stock. Then it was just a case of clicking the ‘add to bag’ button then ‘view bag’.
The check out process was also fairly straightforward, as I had used the website some time ago I was able to sign in and all my details were saved from my previous order. But new customers can quickly register or check out first then complete the registration later. All deliveries are free of charge which I thought was very good but there is only a standard delivery option of 2-3 working days so anyone wanting a quicker delivery time I am afraid will be left disappointed. After I had entered my payment details I was directed to the confirmation page and an email sent to me with confirmation of my order.
My sandals were ordered on a Monday and delivered on Saturday, I did receive an email on Thursday to state that they had been despatched and that I was able to track my order online which I was able to do with the distribution company Yodel. I had no problems at all with the delivery as luckily I was at home at the time it arrived. I was though a little disappointed that my sandals were only wrapped in a plastic delivery bag and not boxed but this may be me just being a little fussy.
Overall I had fairly good experience with my online shop at Office and think the only thing I would like to see change is different postage options. 4 stars from me.
I ordered shoes from Office on line. I returned 3 pairs to the store in Gateshead where I was told I'd receive a refund into my account within a few days. 3 weeks later and no refund. When I contacted Office Customer Services today, I was told that I would get a refund within the next 5 days for 2 pairs of shoes. Fortunately I've kept all of my paperwork so I will be able to "fight" to get my money back. The service is appalling and I would strongly advise people not to buy on line as their processes for returns are poor. The shoes I kept are not well made at all.
I ordered some sheepskin suede mules that were reduced in the Office.co.uk sale, and they arrived quite quickly. And that's where the good news ends.
Opened the box to find one mule had a huge biro line across the front. Biro on suede. I immediately checked online to see if they still had stock, but they were sold out.
I sent an email explaining the problem and asking if they could source a replacement pair from a shop. I got a standard msg in reply saying I could get a refund if I sent them back.
I then rang 2 local stores and found they had a pair in stock at a concessions store - but they couldn't do an exchange for online purchases. I'd have to return the items to a normal store, then re-buy them from the concession store.
So I rang Office.co.uk customer services line asking for help. And once again they offered no help whatsoever and were generally disinterested. Apparently they can't transfer stock between shops - despite the fact that they accept returns at their stores.
I'm really annoyed with the brush off they gave me after messing up by sending out faulty items. The least they could have done is offered to find out which of their shops still had stock of the item.
My advice would be to avoid this company at all costs, because if anything goes wrong you are on your own and they really couldn't care less. I won't be buying from them again.
Order number: W1521241
Order number 0001122797
I placed an order for a pair of Hudson Grohl boots after careful looking on the internet and was assured by the messages on the site that these were in stock. I then received an order confirmation stating that delivery would be 7-10 days from order. I had also found another identical pair of boots on another site but as Office offered a better price and faster delivery, I ordered from them. Having not recieved them in the allotted time, I followed up by phone. I spoke to a very dis-interested woman who after some persuasion, checked and said they would be with me within 3 days. 5 days later, I recived an automated email stating that my order had been cancelled due to stock non-availability. Again I tried to follow up by phone and was told "there is nothing we can do".
I tried other retailers but couldn't get a replacement pair.
It is clear from the way I was dealt with over the phone and the curt email I received from Office that they regard customer service as a chore and I will not be using their site again - indeed, I will be recommending that all my friends do the same - their focus on service is appalling!
I ordered a pair of shoes from office.co.uk, and three pairs from asos.com. I kept one of the asos pairs of shoes and sent the other three pairs back. asos refunded me one pair 7 days after I returned them, the second pair 10 days after I returned them, office have not refunded me yet and it has now been 3 weeks. I rang them, they were blunt to the point of being rude. So I will have to claim for the shoes from Post Office insurance, office.co.uk get to sell them again. I will not be buying from office.co.uk in the future. Order Number 1116726
Horrible service. Placed an order - 6 pairs of shoes. Of those deported, only 2 cheap. Delivery - 25 pounds - took the full amount (almost the same as the cost of 2 pairs of shoes expelled). And at first banished, and the next day only notified about it. Nobody asked me if I wanted to get 2 of 6. In all my letters - silent. By phone - do not comment, except: nothing can help. Indeed: terrible service!!!! I do not recommend to anybody you to use this store.
The best place to shop of shoes online and for most other items for that matter is a price comparison site. I found one recently at shoes.inthesales.co.uk where you can find a range of shoes not only from Office but from a range of UK Shoe retailers including Evans, Ugg, shoes.co.uk, designertrainers.com and others.
They also have news of shoe sales and offers. The range of shoes is well laid out in various categories and headings so finding what you want is fairly easy. The difficult bit is deciding on what you want and how much to spend - unfortunately having a big selection can be a handicap.
Generally price comparision sites will offer a greater range of products at usually the same or a lower price.
Off-course the big downside with buying shoes or other clothing online is that you don't get to try before you buy so my advice is to stick to reputable UK retailers whose name you are familiar with. Check the website for contact information and their return policy. Also buy online with your credit card rather than your bank card for extra protection.
So in summary try the price comparision websites for bargains an news of sales and voucher offers.
When i was in the shop is saw the shoes that i wanted so much! I then asked for my size but then the guy told me that they didn't have them left in that colour. I was gutted and about to leave when he told me i could download them off the internet. I never realised that they had an internet site, so when i got home i looked on their site and yes they had them! The only problem was, that they took so long to deliver.
Office shoes are stylish and quirky and are aimed young people in the market. They have a wide range of shoes, for men and woman and also a number of well knoen brands, e.g. converse, ugg, adidas. They also have their own brand range, which i must say is reasonably good.
The prices are relatively good for a pair of shoes, however it can range depending on whta brand you go for or a certain style of shoe. It costs you around £20 for plimsouls made by office, which is ok but they do last. Mine have been in the wash about a hundred times!
If your looking for a new pair of shoes, any style or size, have a look at the office website!
Updating my review: I've been told that my shoes are out of stock or I have to wait - clearly this company doesn't know what the other half is doing - AWFUL
I may be being picky but I'm a little annoyed with the amount of time it takes for them to post some shoes. I sent off a pair of glasses to be reglazed on monday which was the same time I ordered the shoes - I've now got the glasses and the shoes are still listed as 'pending' on the delivery section. Now, I know they say they would ideally ensure that all deliveries are made with in 10 days but cmon? How busy can they be that they have to cite that as a time to expect a delivery? Many other sites offer far better delivery times and I will not be using office.co.uk in the future.
Office shoes are normally far too expensive for me to buy but I desperately want to, so I only go shoe shopping once a year, the office sale, and I do this shopping via their website.
The website is easy to navigate, lots of pictures of the shoes are available and these can be moved around so you can see the shoes from different angles. Its easy to narrow down the search of what you're looking for using the navigation buttons at he top or by using the search boxes.
Delivery was very quick and everything was packaged really well. When an item I ordered was out of stock they didn't noticed that I'd over paid but once I informed them the refund came very quickly, customer service were very easy, quick and polite. They also gave me a discount code to use next time I shopped with them.
The sale is great for people with small feet (but I find I need a size larger then I normally do in Office shoes) but be careful not all colours of the same shoe are at the same price.
Office Shoes is a very disappointing retailer. They could be a nice brand as they have some good models of shoes in their shops and online BUT once you wear the shoes you realise most of them are not comfortable at all. You obviously need half an hour of walking to realise, at this time, you already bought them. When you give them back, they don't give you your money back, they give you a "gift" card! If you call the Customer Service, they are not nice at all (I guess they receive complaints all day long) and they can't help. They don't want to give you your money back, they don't let you buy shoes online (where there is lot of shoes on sales) with the "gift" card, they refuse to order the shoes you want in a shop... I don't recommend this brand. Shame, because they could be a nice brand but obviously they need to learn a bit more about how to threat their customers!
Earlier today I decided I deserved a little treat, the weather was terrible so I headed to my favourite website to get my shopping fix.
A little bit of background info on me first, I am a shopaholic with a serious shoe fetish, at last count I owned over 70 pairs of shoes and boots; that was a while ago and I haven't dared to count since!
The initial reason we put our apartment up for sale was that we needed more storage space and we were looking for a 3 bedroom place so I could have a dressing room! My shoes at the minute are kept in my wardrobe, under my bed, on the shoe racks in the hall....taking up so much room.
So as you can tell from the above I really do not need anymore shoes so I should delete this site from my favourites!
Navigating the site
On opening the website, you are faced with the homepage; the site is quite masculine looking which is odd as it probably sells more shoes to women than men. It has a black background and is quite simple in design.
The headings across the top of the page to navigate the site by are:
The collection of mens shoes, you can view these by choosing from the categories which pop up down the side of the page, these include Boots, Sandals, Sale, New in etc...
For the womens shows there are lots more choices to navigate them by; there are High-heels, Mid-heels, Knee boots, Ankle boots etc... You can also choose to view all the shoes from a certain brand or range, my favourites are Office London, Irregular Choice and Poste Mistress.
If you click on this you can see all of the sports shoes, you can choose to browse by HIS or HERS within this category and then choose a certain brand to search by. The brands available include: Adidas, Converse, Puma and lots more.
The sale shoes are separated into HIS and HERS again. You can browse through these shoes by choosing a brand, price, category, colour or size.
Most of the good shoes only seem to have sizes 3 and 8 left which is a bit annoying so searching by your size will save you the disappointment of realising your dream shoe is unavailable in your size.
In this category there are all the bags, sunglasses, jewellery, belts and shoe-care.
The new jewellery range is quite cute; I've just found an Eiffel tower necklace reduced to £5 from £15 which I may have to buy. There aren't many bags, only 5 I think and the sunglasses are obviously a bit unseasonal at the minute!
The other 2 options are MY OFFICE and CONTACT US
My Office is where you can log into your account and view your orders. You can also view the AW08 trends from this page.
Contact Us gives the details of the phone number, email address and address of Office shoes incase you have a problem with your order or a question, there is also the Returns address if you need to send back your shoes.
Instead of browsing through the different options as outlined above, you can use the quick search bar.
This is at the top of the home page just below the other choices, the options you can search by are: His/Hers, Category, Brand, Colour, Size and Price; you can choose as many of these options as you want and then click GO.
So for example if you know you want some black high heels and have £50 to spend you can choose the relevant price, category and colour and the search results will show your options.
To purchase the shoes you want, just select the size/colour etc and click 'Add to Basket'. This is all very clear and simple to do.
To complete your transaction you need to register with the site or log-in if you've previously registered. To register only takes around 5 minutes, you just need to enter your basic details such as your address (though you can have the shoes delivered to any address you want) your name, email address and password.
Once you have done all this click the pink My Basket icon which is in the top right hand corner of the page. This will show the contents of your basket and you can add/subtract items at this point, the delivery charge of £3.50 for UK purchases and £15 for the rest of Europe will be added on at this point.
Once you are happy with the contents of your shopping basket, you need to continue to the Checkout. This is where you pay for your purchases by entering your card details, these will be confirmed and then you are done! Simple as that.
You will be emailed a confirmation of your order; this acts like your receipt.
** Delivery is free if you spend over £120, so tempting....
** If you do need to return your purchase you can send them to the address on the website within 28 days and in unworn condition for a refund or exchange.
Overall this site is really easy to navigate and it's dangerously simple to make a purchase, I spend far too much money online as it doesn't feel like 'real' spending!
Office are always on trend with their new designs for the fashionistas among you but there are also some alternative styles for those who like to stand out from the crowd.
Office isn't a cheap shoe shop but the shoes are really good quality and really comfortable from my experience.
When its sale time you can get some really good bargains, the shoes in the sale at the minute start at £8!
The shoes I bought cost me £80 (say it quick) but they are so beautiful, I can't wait to wear them and show them off but until they arrive you can take a peek-
I want the cream jewelled version of these for my wedding shoes......lol.
I decided recently that I needed some new 'going out shoes' as all the ones I had were either falling apart from over-use, didn't really go with anything, or I had worn them so often I was just bored with them!
After a day trawling the shops, I came away empty handed, having not found any shoes I thought suitable. When I got home I had a message from my friend saying that a few people were going out that Saturday night, and would I like to come? I did want to go, but worried about what I would wear, so had a look through my wardrobe. Having narrowed it down to two dresses, I started panicking about what shoes to wear with them, as I still wasn't happy with any of the ones I had (I'm so fussy!).
I remembered a pair I had seen in Office earlier that day but had dismissed for a reason I cannot now remember, so I decided to go online and have another look at them.
If you're not familiar with Office, they are basically a high-street shoe company, offering a wide range of styles for both sexes and they also have a website where you can shop online. The URL of the site is simply www.office.co.uk. This takes you to a homepage, which to be honest I don't really like. Although Office cater for both men and women, I think the homepage looks quite masculine (as a girl, it doesn't appeal to me at all), as well as being messy.
The page has a grey background with zigzag design, and then lots of messy icons scattered about. There is a row of brand names (such as Nike, Fred Perry and Converse) through the middle, which you can click on to take you to see the shoes of those brands, but again, I feel that this is targeted primarily at men, being sporty brands.
There are links at the top, such as his, hers, sports, sale etc.. which take you to the section you need, as well as a quick search, where you can select specific criteria of what you're looking for.
When selecting one of the categories at the top (in my case I selected 'hers') the site takes you to a much more well ordered page. You are presented with a list of categories down the left hand side of the page, which you can click on to select the type of shoe you want to view - such as ankle boots, high heels, sandals etc.. I much prefer this layout to the mess of the homepage - it is clean and simple, and easy to navigate.
When selecting the type of shoe you wish to purchase (in my case 'high heels') you are then taken to a page showing nine pairs of shoes, and you can scroll through page by page until you find a pair you like. Alternatively, if you know specifically what you are looking for, there are options at the top of the page to narrow down by brand, size, colour etc...
Having known which shoes I wanted, I found them pretty easily. On clicking the picture of the shoes, I was taken to another page where I have an option to see the shoe in 360 degrees and zoom in for a closer look. I decided to buy them after all, and simply clicked 'add to basket' to purchase them.
Doing this, I am taken to a page asking if I want to go to the checkout or continue shopping. Thinking £60 is enough to spend on shoes for one day, I opted to go straight to the checkout. At this point, as I had never used the site, I was requested to register with them. This is simple - really just a case of entering your name and address. Once done, you can enter your payment details (most major cards accepted) and submit your order. You will receive a confirmation email from them soon after.
I ordered my shoes on a Monday, and in my mind that was more than enough time to guarantee they would arrive by Saturday. I must admit, I didn't check the delivery information when I ordered - silly I know, but I don't order online very often, and when I do, I tend to stick to the same sites, most of which deliver within 48 hours. On the Thursday morning when the shoes still hadn't turned up, I was getting a bit worried, so went to the website to check delivery times. When I saw it said 7 working days (the aim being 5-6 days) for UK orders, I was a bit annoyed - but at myself for not having checked this first, rather than the website.
As it was, Friday morning I received an email from Office saying that my parcel had been shipped, along with a UPS tracking number. Sure enough, they arrived on Saturday morning, so just in time for my night out. They were well packed, and so beautiful too. I know this review is about the website rather than the product, but the shoes were of a very good quality, they fit really well too, and were surprisingly comfortable given how high they were!
So, my overall impression of the website is fairly good if we ignore the homepage! There is a huge range of shoes online - everything you will find in store is also on the website, which is great as you often don't get that with big chains. The shoes were packed well and delivered within the 5-6 working days they stipulated, even if I do think that's slightly too long. The main negative for me, is the messy and confusing homepage, but once you have actually chosen the category you wish to view, the site becomes very user friendly and simple, so I will give it four stars.
I brought a pair of bootsfrom office shoe shop in Dec 06 for £85.00 and have only worn the boots on a few occasions and the heel wore down and Scuffed the back of the boot after the first time they where worn.This is clearly a design fault as the weight onto the boot when walking pushes the heel down so the sole of the boot scrapes the ground.
I am extremely disappointed in the quality of these boots. They should be hard wearing. It has never happened with any other shoes or boots I have purchased from any other company and it has happened to me once before from Office when I purchased a pair of shoes about 5 years ago. I really liked the design but to be honest it has put me off buying any more shoes/boots from Office in the future as even with the discount they are not worth the money.
I sent them to customer service and have received no refund or replacement. I am disgusted and will never buy from office again. I have treid to get the heels fixed but I am told that they can not be mended. In the bin they go!
I have actually just brought a replacement in the sale from Clarks shoes for £20 today and the quality difference, to be honest there is no comparison. The Clarks boots are defiantly not of disposable quality.
I decided I needed some new shoes so after searching the high street I found that I could not get any shoes I liked in my size. I then order a pair from a well known store I knew their sizes would fit however the shoes fell apart on the first wearing. So I sent them back and searched on-line for another store that had the same style of shoes. I then discovered the office.co.uk site.
The online site has a bright entry and once you get into the store you get to a menu which has the categories men's shoes, women's shoes, shoebox (your shopping basket), about us, news, terms and conditions and jobs. Navigating to the women's section (I'm female) you get to another menu which is divided into categories including high heels, ankle boots, mid heels and low heels. Selecting one of those categories brings you to a list of the shoes they have in that range. The list consists of a photo of the shoe, the name of the shoe, the pricing and whether they are going to have new stock in. The photos are well taken and look very similar to the actual shoes. I knew this before I ordered on-line as I had been into an Office store to look at the shoes.
You then select the style you want and the size if they have it in stock. Payment is easy and done through a secure server indicated by https.
Postage is now £2.50 per order if you are in the UK and they claim that delivery should take 7-9 working days.
When you order on the store you will receive a confirmation email within an hour stating they are processing your transaction.
The site is designed so it works in lots of browsers i.e. firefox and IE. (If you don't know what I mean don't worry.)
Now for the bad bit-
That is all you hear from them.
You don't get anymore emails from them stating that they have dispatched your order so that you can chase up the order if your order hasn't arrived within the stated time.
If your order hasn't arrived within working 9 days like mine did you can try and phone the customer service helpline. However you will ring the office, someone/something will pick up the phone and you will get a few clicks and silence at the other end.
You can email them but don't expect a quick reply or an acknowledgement - infact I am still awaiting an acknowledgment that they have received my email after 3 days.
Infact the only way to know how whether your order is going to be dispatched soon is to check your credit/debit card account on-line. Once the money is taken off that your order should arrive within 2 days.
The reason why I am making a fuss about not knowing whether your order has been dispatched is that anyone who has done any shopping on the internet will be aware that some orders are never delivered by delivery companies.
The order at the current time is delivered by Royal Mail Next Day Delivery and can only be delivered to the same address as the debit credit/card.
1. Website 4/5 as the colours are too bright however the site is easy to use and has a good layout.
2. Range of stock 4/5 It is silly stating that you are going to have another delivery in July when the month is July.
3. Customer Service 0/5 There is no customer service. Lots of stores make money on the internet due to people not having a branch in their town having good customer service is vital.