Onestopphoneshop.co.uk Reviews

DON'T BOTHER WITH ONESTOPPHONESHOP!!!!

IF YOU SEND YOUR CLAIM RECORDED DELIVERY, THEY STILL LOSE IT!!!, DON'T BACK DOWN IF CLAIMING AS THEY OWE IT YOU, IF ALL ELSE FAILS I HAVE HEARD THAT THE WEBSITE BELOW CAN HELP GET YOUR MONEY / GIFT BACK . GOOD LUCK IF YOU'RE CLAIMING. ALSO GOTO A CARPHONEWAREHOUSE SHOP AND RANT AND RAVE IN FRONT OF POTENTIAL CUSTOMERS, THAT SEEMS TO WORK.

https://www.moneyclaim.gov.uk/csmco2/index.jsp

This is not a review as much as wanting help re. OSPS. I purchased a D900 on Orange with them in September and will be due shortly to claim my first 'cashback'. Unfortunatly I have mislaid my welcome pack, although I do have the forms for claiming. Can anyone help me and tell me what my next step is and how to proceed where to send it etc., ...  Read the complete review

please pleae people be awared of onestopphoneshop, i have very bad experience with it. very bad i mean!! originally i was just wanting a o2 contract with 6 moths free line rental and a free sony ericsson w850i and a vodafone number to be ported to the contract as well, the salesman who's called andrew, convinced me to take another offer which is a ...  Read the complete review

Onestopphoneshop Help!! I would be most grateful if anyone out there could help - as i now intend to take these monkeys to court. I'm sure no one will be surprised by my story, i bought a Samsung D900 from them on an 18 month contract will the promise of a free PSP. To be fair the phone arrived promptly and works fine. I ...  Read the complete review

After purchasing my phone and Xbox360 package I decided to look for some reviews on onestopphoneshop and once reading the reviews on this site I was quite rightly concerned. I sent an email voicing my concerns after I was connected for only 5 days using this website as a reference. This quite possibly made all the difference or perhaps they have ...  Read the complete review

OSPS are the worst phone provider ever :(. My phone developed a phone within 2 weeks, 4 weeks later i am still awaiting another one.
Their customer services are useless/rude, was told phones out of stock indefinitly. This from a company owned by the mighty carphonewarehouse. See further reviews at moneysavingexpert.com & search under osps. My advice is avoid these guys, i'm dreading my cashback experience :(, watchdog here i come.....

You'd better wish that everything goes to plan when dealing with this company, as they're an absolute cocktail of incompetence and ambivalence if it doesn't! I’ve twice ordered a phone + contract from them (yup, a sucker for punishment) and twice had my fingers burnt! I purchased a handset with a contract on 21st July 2005, ...  Read the complete review

I also took out a contract with o.s.p.s on June 27th, have not claimed any cash back as yet so dont know if I will have a problem. I was supposed to receive a free PSP after 28 days, waited 30 then rang was told it would be 35 days then 40days rang again after 63days and told they were now out of stock!!! It is now 75days and still nothing, I ...  Read the complete review

I had some right trouble with these , what i did was keep on calling the free phone sales line and ask to speak to a manager, and then keep on doing it, they will say call customer services, but i just said i could not get through and you also get charged for this. They soon got pixxed off, i also explained that it was not costing ...  Read the complete review

I ordered a new phone and contract from Onestopphoneshop over the internet in May - a decent monthly rate (after reading some other reviews here I am now worried that I wont be getting my cash back claims). I was supposed to get a free Sony PSP with this deal and was told I needed to wait 28 days from when I ordered. Was a little dismayed but ...  Read the complete review

I ordered an Ericsson W800i back in May and 3 months late, still have not received my “Free Gift”. Each time I call your Customer Service Team I’m given a new excuse as to why I haven’t received my free gift. The free gift being a Sony PSP Value Pack. First excuse: it takes 14-21 days after your first bill to order the PSP and deliver ...  Read the complete review

I have had a long running battle over a phone i bought from onestopphoneshop. I asked to port out my number from Orange to Vodaphone but they failed to do it correctly. When i tried to resolve the matter through Vodaphone they said too late. I spoke with a guy at OSPS and he admitted it was their mistake and to return the phone to the Carphone ...  Read the complete review

I have bought a number of phones from OSPS over the past 4-5 years and haven't had a problem until now. In the past, I've always received my cashback on time or if not it has been quickly resolved. I bought a phone from them in March 06 and was supposed to receive an 'Auto Chequeback' within 90 days. Two of my emails to query this have ...  Read the complete review

Please read this if you have any complaints about this company like myself.(there seems to be quite a few) I am still waiting for my cashback offer, I have to claim this cashback as part of the contract., I claimed my cashback nearly two months ago by registered mail ,and have still not received my cheque. Even though they ...  Read the complete review

Well 28 days after the purchase of my new phone and no free ipod , 6 emails and 4 phone calls and still no ipod ....what a surprise . So I thought it time that I surprised them , I had waited 79 days for my so called free gift and had no intentions of waiting any longer . Here is how you do it , go to www.moneyclaim.gov.uk file your claim pay £30 ...  Read the complete review

Will try every trick in the book to not pay the cashback Have used e2save in the past who were fantastic. THis lot are not interested in good customer services. Would like to wind them up but they only owe me £145 not the require £750 THey wouldn't pay cash back on a bill that was late because the bill i required to ...  Read the complete review

Yet another complaint about their cashback claims (or rather lack of....) & poor customer service. Cashback claim procedure followed to the letter, but have currently lost out on £120 & 'there's nothing you can do' according to their 'customer services' when I eventually got through to them. Judging from what I have read elsewhere on ...  Read the complete review

I have had a great deal of problems with the ONe Stop Phone Shop OSPS Not only have they cost me a great deal of time and phone call s letters and emails but thethey have cost me a great deal on money to!! They promis cash back and a great deal of free line rental but the problem is they don't pay you any cashback at all they tell you lies ...  Read the complete review

As mentioned by hundreds of dissatisfied customers, do yourself a favour and pay extra and buy direct from the mobile company or a regular high street shop such as phones4u, the link etc. everytime I phone I get a different answer, wonder why the handsts break down quickly when bought from OSPS? they are manufacturers rejects, one sale ...  Read the complete review

I have been taken by the what seems to be unclaimable cashback. I intend taking them to court over this, is there anyone who has managed to do this or want to join me. If you do please E mail del7@telco4u.net I have had a contract with them 4 over 12 months and not recived any cashback at all sent off inc recorded mail.(this was only ...  Read the complete review