Onestopphoneshop.co.uk Reviews

This outfit are simply horrible in absolutely every way possible. The cheap prices draw you in. After that you wish you had never heard of them. The cashbacks are not at all straightforward - I do not yet have my "automatic" cahback, and the "claim for" cashbacks are a minefield of correct paperwork. Customer ...  Read the complete review

One of those companies best summed up by 'everything is OK until something goes wrong'. Have previously bought from them with no problems. Sure they'll include 'free' insurance that kicks in a direct debit after 3 months, but that seems typical of the market now and nothing that cannot be quickly cancelled. However, my most ...  Read the complete review

OSPS has a policy called 'cash back' which apparently entitles customers to receive their 'discounts' on their rentals back. The fact that they do not debit the amount in actuals in reality is a straight forward case of doing business in the shadows. For instance if they advertise a deal showing 4.99 a month - the reality is that 4.99 is not the ...  Read the complete review

In my humble opinion, you would be advised not to use this company. All is great until you get the phone, then they let you know that to get your half-price rental (or whatever deal they are offering), you have to send in a claim to them. You don't get a reduced DD... They will then proceed to try anything in the book to get ...  Read the complete review

ONESTOPPHONE SHOP FRAUD: Onestopphoneshop cashback claim is completely fraud as their customer service representatives play God and decide who should get cashback and who shouldn't irrespective of whether your claim is valid or not. How can they refuse to pay your claim when you have satisfied every single terms and conditions that has been ...  Read the complete review

Ordered a phone from OSPS on Sunday afternoon from their website. They had the best deal on the phone that I wanted that I could find anywhere. I specified that I wanted to have it delivered to my work address. The next day, I realised that I wouldn't be in work for the rest of the week, so I called them up to change the ...  Read the complete review

Got a Sony Ericsson K700i from them in January and selected an XBox games console from the free gift options. When my phone arrived, Intead of the XBox I got a cashback redemption certificate for £165 claimable in 3 instalments. I complained to OSPS who said a mistake had been made. I was told that I could have my XBox - but only if I ...  Read the complete review

great deals, fast delivery - best of the online retailers! - Advantages: amazing deals, good site, fast delivery - Disadvantages: none

Onestopphoneshop.co.uk (Do Not Buy From Them You Have Been Warned) - Advantages: None, None, None - Disadvantages: Poor Customer Service, Never dispatched my phone, Poor sales staff

I have called their sales number 0800 0 345678 asking about some questions of ordering a mobile. When I was explaining my situation. The woman who got my call hang up the phone. I thought it may be a problem of the phone. I called back again 2 times . But the other woman did the same on me! I am sure my attitude is fine. I am not ...  Read the complete review

On the 14th Jan 05 I called onestopphoneshop to purchase a phone for my wife's birthday. I wanted the Nokia 7280. This model was only available on O2, having not used O2 before and living in South West Wales I asked if the sales person if he could advise me of the O2 network coverage. Unfortunately his system was down at that point but it was ...  Read the complete review

Don't be fooled by the cashback offer - I was conned out of a lot of money. I purchased a Samsung E700 and a Nokia 6600 both of which had cashback offers attached to them. Half due after 3 months, rest due after 6 months. I duy sent away my first claim after 3 months. I waited and waited for my cheque which never came. I rang them to be told they ...  Read the complete review

Hello! On Sunday (06/02/05) I was about to use my trusty old mobile phone that hadn't let me down for ages, when the unthinkable happend - yes it totally died on me! This was expected as it had been starting to fail for a few weeks. After trying to get a cheap upgrade with the supplier I am currently with and finding that it would be ...  Read the complete review

Oh dear.. I'm afraid I can't say one good thing about the One Stop Phone Shop. Lies, lies & more lies spout from the moth of there customer service team. They lose paperwork, then find it again. Promise a delivery date and a week later your order status hasn't even changed. The worst thing is in the whole time I dealt with them I ...  Read the complete review

Just don't go there or you will never shop via the net ever again. First i ordered the phone on the 8th of november 2004 on the internet (in stock) Three days later no phone.So i called customer services to be told phone had been out of stock but was on it's way and it would be with me the next morning via royal mail spicial ...  Read the complete review

Onestop should be last shop you use - Advantages: cheap at first - Disadvantages: no customer sevice ethos, dishonest and will trick you, never call or reply to phones letters etc

After looking on the Orange website I decided I had to have to SPV C500 on contract, to replace my ageing pay as you go phone. I looked around the web for the best deal and this appeared to be offered by onestopphoneshop. Appearances can be deceptive. I ordered on the telephone rather than the website and agreed to pay 1p on my credit card as part ...  Read the complete review

I bought 2 nec 606 handsets from this outlet in Sept 2003, they were delivered promptly and worked well, based on this experience I recommended them to my son in laws parents and they duly ordered 4 phones from them. The order was processed and a delivery date given, a week later than the date given, 2 arrived. I contacted the outlet on their ...  Read the complete review

one stop phone shop - no customer service - Advantages: none, none, none - Disadvantages: poor/no customer service, dishonest, untrustworthy

Lured by bottom line price, I bought a NEC616 off OneStopPhoneShop on Three, received the item fine and was very happy with both the network and the handset, but after a week a major fault developed on the phone. I then called One Stop CS and informed them of the phone problem, and to return the phone to them for an immediate ...  Read the complete review