Newest Review: ... (nay, gutted) when they didn't arrive. I emailed their "customer services" only to be told that - essentially - ... more
Serenata Flowers - useless, apalling service, will never order from again!
Online Flower Shops - Tips and Comparison
Member Name: Heidski
Product:
Online Flower Shops - Tips and Comparison
Date: 14/03/06
Rating:
Advantages: Price
Disadvantages: Do not deliver or respond to written complaint, no explanation of why flowers didn't arrive,
I would never trust this company again, very disappointly the flowers never arrived even though I called them a number of times and was reassured that they had been prepared and were on the van for delivery. No one returned my calls even though I was reassured they would. No response to my letter of complaint and request for an explantion. Only used them because of the convenience of the internet but would definetly use my local florist next time. Poor customer service.
Summary: DO NOT USE THIS COMPANY IF YOU WANT YOUR FLOWERS TO ARRIVE
14/03/06
Ditto below, lots more info needed please. x