PC Specialist was initially recommended to me by a colleague when I spoke to him about NOT wanting to pay for features I didn't want in a "standard" computer from PC World etc.. I initially sought a quote online in order to find the cost of my ideal configuration. I thought about it for about two weeks, during which time I received just one e-mail from PC Specialist - just a gentle reminder, so I wasn't hassled or chased to place an order. I sought advice from colleagues who I consider to be experts, and they all thought both the spec and the price were good, so I proceeded with an order. I received several e-mail updates overt he next few days and, within a week, I have my new machine, exactly as ordered, but much more quickly than I'd anticipated. The packaging was substantial and effective, the unpacking and "assembly" process (it's an AIO) easy, and the end result excellent. I am very pleased with my new PC, and very impressed with the speed and quality of service from PC Specialist. I have already recommended the service to several friends and colleagues, and I have confirmed the view of my colleague who originally recommended PC Specialist.
I ordered this laptop just before Christmas, and thought there would be a long wait.
I couldn't be more wrong, as it arrived just after a week later. I was kept well abreast of it's production/development/testing, with regular e-mails.
The Laptop itself looks really good, I especially like the backlit keyboard. It is also very quiet.
I am struggling a bit with Windows 10, but that is no fault of PC Specialist.
This is the first time I have ever had a laptop 'made' for me, as every other time I have bought them off the shelf.
I was a bit surprised at having to load up drivers for the external sound cards I had bought, but it all happened with minimum fuss.
I have bought the machine primarily for video editing, and in the short time ~I have owned it, it has surpassed all my expectations. It glides through editing 4k video like a knife through butter and has not ever looked like crashing, which was a familiar trait of my old machine.
As a company I would recommend PC Specialist anytime. Their reviews all over the net are very good, and this is just another one to add to the portfolio .
I don't usually write a review however, I have to say that PC Specialist have a first rate customer service. I would consider using them again if I need another PC. Thanks to all at PC Specialist.
This is my second PC from these guys it amazing how effortless and fast the whole process is... The phone support is great to within minutes they helped me change my order. The computer arrived safe and sound was packaged really well and runs like a dream.
Quick, easy to use and phone support, plus the forums. A great experience and strongly recommend them!!
I ordered a new desktop a couple of weeks before Christmas and it arrived in plenty of time. I was ablet o get exactly what I wanted using the customisation options, and was really happy with the way I could track my computer being built and dispatched. It all happened a lot quicker than the estimates they gave on the website (the pre-build seems to take the longest time and it's then very speedy). The computer arrived on time, very well packaged to protect it. Set up was fairly straightforward, except there were a lot of manuals for all of the different components (which in all honesty I won't need as they were built in). Also, there were no instructions for how to set up the built in wifi, so I had to call the customer services. They were very helpful and it was really straightforward, but instructions in the welcome pack would have been useful. Part of the set up involved taking protective packagain out of the inside of the tower. The only instruction was to 'remove the panel' but it took me a good 10 minutes to work out how to do this (it slides rather than pulls but is quite stiff). Overall, very happy with the product and would recommend.
The product was well packaged, ready to start and good setup instruction. The product works perfect ally and still does to this day. The cable management is very good and inside the computer and it is easy to remove the panel if you want to make any changes to the pc
I bought my laptop for £1200 half year ago and I regret it since month one of having it.
First the camera and microphone was broken. The keyboard is bad quality and the touchpad is a joke. The charger is chunky 3kg! and cannot be substituted. The whole unit is very heavy and the screen is quite bad quality. I have a half spec laptop at work and it works far better than this one, which is so disappointing. Also no optical drive can be fitted.
I sent my laptop for repair and it was quickly fixed (around two weeks), but came back with screen misaligned and a blob of glue sticking out. The touchpad "it is what it is" in the words of the customer service and the microphone works so so. The bluetooth is very very slow, same with the network card.
The guys are pleasent to deal with but they selling rubbish.
I so regret buying this laptop as it drives me nuts everytime I use it.
Really high quality PC. Very fast once they build but a bit slow before this i.e. Pre production. Customer services on live chat helpful.
Would recommend of specialists to everyone. Just perfect
I was kept very well informed throughout the build process, including when there was a 1 day delay in obtaining parts. The computer arrived promptly and well packaged. I've been using it about a week and all running well so far.
Quick and easy service and a fantastic website, plus all the help you need from the staff.
Its OK, though not as fast as I was hoping.
Most issues are about me getting used to it
Default setting on screen is really irritating - ie it has a movement sensor and keeps switching itself off until you realise that thats what it is doing.
Overall it is now, except for explorer, working as I expected.
Ordered a gaming laptop from PC specialist and what a great laptop it is everything I've played on it has been maxed out in graphics and I've had no slowdown or struggling from the laptop,PC specialist kept me upto date with the order of the laptop from ordering building despatch to delivery,and when I did have to phone to ask a question I had a friendly customer service person help me with my query so top customer service and a great laptop
Forgot to mention packaging was very good and I'm sure I will be ordering from them again