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pcspecialist.co.uk

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1451 Reviews
  • Easy to use website
  • Fast
  • None
  • Long build time
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    1451 Reviews
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    • More +
      25.09.2014 10:25

      Advantages

      Disadvantages

      Tailored PC Build with little effort

      This is the 3rd time I've used PC Specialist and have always found their products to be quality. The order, build and delivery process is very smooth and each stage of the process can be viewed from the website. Aftersales service is also very good. I had one query with my last PC which was dealt with quickly and efficiently and I ordered additional RAM for my new NUC PC which arrived the following day.

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      23.09.2014 09:51
      Not Helpful
      (Rating)

      Advantages

      • "excellent quality/price ratio"

      Disadvantages

      Excellent quality/price

      I have been using this laptop for some months.
      I was a bit skeptical because I had to buy from the UK and I live in Italy.
      So far it has been working very well.
      In my view Pcspecialist offers a great value for money.

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      22.09.2014 15:21
      Not Helpful
      (Rating)

      Advantages

      • "Fully customisable spec"
      • "No bloatware installed on device"
      • "Great value for money"

      Disadvantages

      • "Long wait time for product"

      Great value, fully customisable laptop if you can be patient

      The product itself is very very good. The system came with a very clean Windows installation and everything worked as it should. The price for the laptop specification is incredible value for money - they best the market can offer. The only drawback was the long lead time - product took over a month to produce and deliver from the order date.

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      22.09.2014 11:04
      Very helpful
      (Rating)

      Advantages

      • "PC Eventually Arrived"

      Disadvantages

      • "Order was forgotten about"
      • "Poor customer service"

      A real shame PCS let us down - as they are normally really good

      We purchase all our machines from PC Specialist and previously they have been really good. However our more recent purchase was a shambles.

      The order was placed on the 20/08/2014 and did not start to be processed until 10/09/2014 after 3 phone calls and 2 promises the order would be fast-tracked (as they could not tell me why it hadn't been touched yet). The most frustration was caused by the second phone call where we were told the order would be built that day and sent to us as quickly as possible. A week later and no update - I phone them again and get the exact same story (oh we're sorry, we're not sure why your order hasn't been started yet, we'll put it on fast-track). This was quite obviously not actioned as I had to then chase this again the following week.

      The only goodwill we received to apologise was a 'fast-track' on our next order - ironically the same 'fast-track' that made our order take 17 working days to be delivered??

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      22.09.2014 10:57
      Very helpful
      (Rating)

      Advantages

      • "Order eventually arrived"

      Disadvantages

      • "Order was forgotten about"
      • "Poor customer service"

      A real shame PCS let us down - as they are normally really good

      We purchase all our machines from PC Specialist and previously they have been really good. However our more recent purchase was a shambles.

      The order was placed on the 20/08/2014 and did not start to be processed until 10/09/2014 after 3 phone calls and 2 promises the order would be fast-tracked (as they could not tell me why it hadn't been touched yet). The most frustration was caused by the second phone call where we were told the order would be built that day and sent to us as quickly as possible. A week later and no update - I phone them again and get the exact same story (oh we're sorry, we're not sure why your order hasn't been started yet, we'll put it on fast-track). This was quite obviously not actioned as I had to then chase this again the following week.

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      19.09.2014 11:19
      Not Helpful
      (Rating)

      Advantages

      • "excellent value for money"
      • "comfortable keyboard and mouse pad"
      • "large memory capacity"
      • "integrated number pad"
      • "much quicker and quieter than my previous laptop"

      Disadvantages

      • "there doesn't seem to be any indication of whether the caps and numbers locks are on"

      A customised, cut-price computer - what's not to like?

      My son bought his laptop from you about five years ago, so, when I needed to replace my own laptop, I asked him to order one from you (it's wonderful that you can specify exactly what you want, but I'm not sure I would have been able to do it myself). The result is a machine that perfectly matches my needs, at a extremely affordable price. I'm delighted (though my son is upset that it's so much cheaper than the one he bought five years ago!).

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      18.09.2014 12:07
      Not Helpful
      (Rating)

      Advantages

      • everything

      Disadvantages

      • none

      if you going to buy a computer, you have to visit this website !!!!

      Just excellent, well-built, very fast, is beautiful. Many thanks

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      16.09.2014 08:34
      Not Helpful
      (Rating)

      Advantages

      • "Great Communication"
      • " solid PC"
      • "Well built"

      Disadvantages

      Good value, great service and recommended!

      Extremely handy to be able to create the exact specification you need on the web site. The PC is well built and obviously with quality components. Quite rare these days to get exactly what is promised, but you certainly do in this case. The machine was extremely well packaged for delivery, with clear instructions for those not so familiar with setting a PC up.

      Hard to comment on the after sales service, as the machine has run faultlessly so far!

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      15.09.2014 21:51
      Not Helpful
      (Rating)

      Advantages

      • "totaly custom"

      Disadvantages

      • "not brilliant customer service"
      • "can be slow at arrive"

      Good product, customer service not brilliant

      Very happy with my laptop, it took slightly longer to arrive than estimated, i was told my cpu was end of life and to arrange a different cpu, when i phoned i was told it wasn't end of life just out of stock. I upgraded the cpu to avoid waiting for more stock and my order was prioritised for the inconvenience. It arrived shortly after. There was a slight problem with the card reader and the customer service advisor couldn't really help, he just said i must be misunderstanding what i had ordered and he didn't really help me at all.

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      15.09.2014 17:09
      Not Helpful
      (Rating)

      Advantages

      • "Well built system"
      • "Good prices"
      • "Simple and comprehensive website"

      Disadvantages

      • "Two weeks for delivery (although well informed)"

      Well built system, good price

      I ordered my new PC from PC Specialist last month and it arrived in the indicated time-frame with the correct components and was well built.

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    • More +
      14.09.2014 22:56

      Advantages

      • "Completey Customisable "

      Disadvantages

      • "Can be slow to arrive"

      Very good laptop, slightly slower delivery than estimated

      Very happy with my new laptop once i received it, it took about 2 weeks to get it, there was a problem with the cpu which i was told was end of life and i was to call to arrange a different one, when i did i was told it was just out of stock, so i upgraded to a better cpu and the order was then prioritised to make up for my wait and i had it within a few days after that. Ive only had it for about a week and so fas am very happy, I will definatley use again next time.

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    • More +
      13.09.2014 15:06

      Advantages

      • "No ugly logo on it"
      • "Feels well made"
      • "Good battery life"
      • "Looks nice"
      • Fast

      Disadvantages

      • "It uses %100 of the disk on startup"

      Small niggle with the production tracking details but very pleased with the laptop!

      I bought this laptop as I'm starting university this September and will need one for my course and various other applications. We used to have a low budget Sony vaio laptop but it slowly started to stop working recently and had become very slow. I used to use it to edit photos on Adobe lightroom and photoshop. Towards the end of that laptops life i became interested in video editing but the laptop was not capable of running any video editing software. So when i came to buying this laptop i was looking for a computer that would be able to handle such software. I decide to get a quad core i7 processor and 16gb of RAM as these are the most important components that editing software use. When ordering the laptop it was helpful to see the average lead times for dispatch so i could estimate when it would arrive although PC Specialist's production tracking information was not so helpful as after it had been processed in a day it continued to be in preproduction for another two weeks. After this time it changed to "in building" which i later found out to mean it had been actually been built and not presently being built. This seemed rather counter intuitive. Any way once it had reached this stage it was only another 2 days for it to have been dispatched. When it arrived i was surprised as to how nice and solidly built it felt. I uninstalled the antivirus software already on the laptop and replaced it with norton. I also downloaded microsoft office, adobe lightroom and adobe premiere pro. Lightroom ran fantastically and Premiere pro ran very competently too even though it is very intensive software. I am very pleased with the laptop.

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      13.09.2014 14:13
      Not Helpful
      (Rating)

      Advantages

      • "Good price"
      • "Easy to use website"

      Disadvantages

      • "Touchpad button seem a bit sunken in"
      • "Long build time"

      Overall good service and product

      The website was generally easy to use. Incompatibility was shown before checking out so that you could check the specifications again. I did quite a bit of research into laptops before deciding to use PC Specialist. I ended up choosing the specifications below which are better and cheaper than any of the other laptops I found on other websites. It has not caused me any problems so far and it a very fast laptop.

      However, the buttons below the touchpad seem to be a but lower than they should be but PC Specialist confirmed they are not. They still feel like it and look like it is. In addition, it took over two weeks for it to be dispatched.

      UltraNote: 15.6" Matte HD LED Backlit Widescreen (1366x768)
      Intel® Core™i5 Dual Core Mobile Processor i5-4340M (2.90GHz) 3MB
      8GB KINGSTON SODIMM DDR3 1600MHz (1 x 8GB)
      INTEL® HD GRAPHICS MEDIA ACCELERATOR 4600
      500GB WD SCORPIO BLACK WD5000BPKX, SATA 6 Gb/s, 16MB CACHE (7200 rpm)
      UltraNote Series: 8x SATA DVD±R/RW/Dual Layer (+ 24x CD-RW)
      Internal 9 in 1 Card Reader (MMC/RSMMC/SD: Mini, XC & HC/MS: Pro & Duo)
      ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
      Intel 2 Channel High Definition Audio + MIC/Headphone Jack
      GIGABIT LAN & WIRELESS INTEL® N-7260 (300Mbps, 802.11BGN) + BLUETOOTH
      2 x USB 3.0 PORTS + 2 x USB 2.0 PORTS AS STANDARD
      UltraNote Series 6 Cell Lithium Ion Battery (62.16WH) (Up to 7 Hours)
      1 x UK Power Lead & 65W AC Adaptor
      Genuine Windows 8.1 64 Bit - inc DVD & Licence
      Windows 8.1 (64-bit) DVD with paper sleeve
      3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
      Total Order Price £573.00

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      13.09.2014 12:40
      Not Helpful
      (Rating)

      Advantages

      • Customisable
      • "You build the PC you want "
      • "Value for Money"
      • "Step-by-Step ordering system"
      • "Excellent Website"

      Disadvantages

      I Would highly recommend PC specialist to anyone wanting a customised PC.

      My son was looking for a new desktop for gaming. before he had the Dell Alienware. We researched lots of websites...Then we came across PC Specialist, the website was fab and made things so much easier, especially with selecting the components. We rang them a couple of times with questions and the service was fantastic. We received the PC which was excellently package, which was a worry as it was being shipped to Spain, it was easy to set-up..so far so good and one and one happy son....I´m in the market for a new laptop and will most certainly be using PC Specialist

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    • More +
      11.09.2014 08:24
      Not Helpful
      (Rating)

      Advantages

      • "Value for money"
      • "Latest components"
      • Customisable

      Disadvantages

      Fantastic value for money

      Having seen so many positive reviews while researching for my next laptop, I gave PC Specialist a go and was not disappointed. Selecting each component was a good learning experience as I had to research whether it was or wasn't a good thing to have, but in the end I had the specs of an ideal machine for just over a grand - way cheaper than equivalent big-name brands.
      There was an issue with a sound card driver on arrival, and it needed to be re installed, but after that everything was perfect. It is silent, incredibly fast and powerful, with a beautiful hi def screen - playing games like Skyrim is a totally new experience!

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