We were very pleased to receive the PC that we had ordered from PC Specialist. It was our first try with a custom-build company (usually I'd just build it myself from components), so it took a little longer than I was used to, but still well within the window that the website itself had said was likely for delivery dates.
Opening the box revealed a pleasing lack of packaging, although it still felt well protected. What packaging there was was well designed and professional looking, as was the computer itself. It also came with all the manuals and CDs from the constituent components (including Windows), and even a custom PC Specialist quick start manual.
The computer came with everything that we needed to power it up (power cables, for example, are apparently sometimes not included), so after unpacking it and attaching it to our already-owned monitor, mouse and keyboard, we did just that. The computer powered up very quickly and easily, but this was still when we had our first disappointment - the noise from the included fans was extremely loud. This probably wouldn't have been a problem for many people, but I had hoped that the larger fans included with the case would be quieter than the small ones that many have. Sadly, the fan speed was also not adjustable to make them quieter. The information about the case and included fans just isn't on the website - if I had known that it was likely to be loud, I probably would have chosen a different case (this was the PCS ALPHA TRION 7622B).
Apart from that, everything else seems very good. All the parts that we chose have been well put together, with good quality connecting components and cables. All the cables were well tied together and back against the case, leaving a very neat impression and, of course, helping with good air flow.
This is my sixth Pc Specialist computer and each one has performed flawlessly.Need I say more.
A good experience for me. I did research into buying a good P.C and this site was highly recommended by several sources (gaming sites, YouTubers and friends). This site has several options for building. You can easily build your P.C from scratch if you know how with easy to navigate drop down menus for each part which I used to do additional research and comparisons between models and brands. The tool tips that tell you what each part is for if you are unsure were also a help for a first time builder like me. All the additional extras (coolant, fans, key board, monitor, etc) are laid out in a similar fashion. If building from scratch is too intimidating you can build your P.C based on your needs. Work, running programs, gaming, they have pre-built recommendations for your needs that you can tweak to any specifications you need. If you're building a gaming P.C they even have the option to build your system based on current games (GTA5, The Witcher, DOTA, LOL, etc) and they will provide a solid recommendation. They make what could be a complicated process into a easy to understand system.
If you're still struggling or don't know if your choices are up to snuff then you can use the forums provided. My experience with the forums there were positive as both staff and the users were all friendly, knowledgeable and willing to give advice on builds, extras, upgrades and answer any question that I had in a polite manner.
I can happily recommend this site to anyone wanting to by any P.C and have already directed a friend to this site who wants to get into P.C gaming.
This is my second machine from pcspecialist. The first being a high spec custom machine for video editing which is now about three years old. The new machine replaces a previous general purpose computer (not pcspecialist) which suffered a terminal graphics card failure and caught fire! Because of the excellent ability to customise the new machine offered by pcspecialist, I was able to choose exactly what I required and not have to double up on parts which could easily be recovered from the old machine such as CD drives, addiontal hard discs, mouse and keyboard and additional connectivity panels. This substantially reduced my overall replacement cost allowing for a higher spec machine. It is this ability to customise the machine down to the smallest detail, along with the first class support and advice available, including the checking of compatability of components, which makes pcspecialist service unique. Their website has to be one of the most user friendly interfaces on the internet, making ordering very simple and giving plenty of opportunity to save and edit your order at will, thus giving time to research the ideal components for the build. Their communication once you have placed your order is excellent and the Courier service is probably the best in the country at the moment. The fact that the build time is about 10-14 days seems perfectly reasonable for a custom built machine which when it arrives has all manuals, discs and connectors supplied and is built to a high standard. These are not over the counter machines built down to a price but well designed properley set up and thoroughly tested hybrids at an amazingly competetive price. I would recommend them to anyone who wants a custom built machine.
I am a computer building newbie, so I found the website, with all the explanations and wide selection of components extremely helpful. I observed a very high standard of professionalism while using the website, speaking to PC specialist staff, their emails which they sent regularly to update me, and the arrival of the PC itself.
Fully customised as per my request, with all the unused parts and user manuals delivered too. The delivery was within a 1 hour window, which can be altered if required.
When we first visited Pc specialist site, we were impressed by the wide choice of products & components.We were able to choose exactly what we wanted & have it built to our own specifications & everything was listed to help & guide us through our choices.The website is well laid out & categorised to make it easy to find your way around.When we found what we were interested in we could then choose the components that we required.The ordering process was easy & everything was handled professionally & securely.We were kept informed about compatibility,the building stage etc & we were able to log in & follow our order through the stages.After our initial order, we decided to add another item, & this, too, was well handled & everything was built & completed within an acceptable time.
Delivery was also very efficiently handled & we were sent an e-mail & text when it was ready to be sent & the parcel (very well packaged) was delivered on time.
As to quality,we were extremely pleased, it is the best pc we have ever had, superior in every way.We have lots of memory,& it's very fast.
Also there is a superb after-sales service, & their team are there to advise & assist with any queries or help needed, or if you want to add to it.
Our overall experience was very positive,the web site was clearly laid out & user friendly.A very efficient & professional company.
We would recommend Pc specialist to our friends & family.Thank you.
I was able to start with a few easy questions and get a pc that was nearly perfect, then modify that to make it suit me. I tried building from scratch and I went mad with choices/specs.
I absolutely love my new PC, which was created entirely from scratch using the excellent build/configure tool on the website. It cost only a little more (~£30) than If I had sourced the components myself from the cheapest providers online, and for that I don't have the hassle of building the machine, testing it or determining which component may be faulty. I also benefit from a 3 year warranty.
On arrival, I was impressed by the attention to detail. The packaging is excellent, all DVDs and manuals have been provided and there is even a getting started guide. The build itself is excellent - all cables have been routed neatly and tied up.
However, if you are impatient I suggest paying for the FAST TRACK build, as the timescales quoted are quite long (2+ weeks) and can take even longer (in fact my order took 3+ weeks)
Wanted a reasonably cheap laptop, but wanted an SSD drive it. Being able to customise everything meant I could have exactly what I wanted without paying for stuff I didn't need, so got the exact laptop I wanted much cheaper than any I could find in PC world etc.
The site was easy to use, it took a little time to deliver as they build to my spec but kept me informed all through the process. Really pleased with the final laptop, it is everything I wanted.
Even the delivery was good, they let me know to within the hour when it would be delivered. Defineately recommended!
An excellent service, easy to use and relatively fast. Very high quality outcome which I am pleased with. Allowed me to choose exactly what I did and didn't want.
The laptop arrived well packaged and functioned just fine out of the box. Particularly pleased with the pre-installed browser selection and choice of extra battery etc.
ordered what i wanted from a wide selection of parts, happly accomodated last minuet changes, quick and easy .
This is my 4th time using PC Specialist and as usual i'm pretty much happy with their service. The production time may have been a little longer than previous times using this company, but that wasn't really a problem as I was in no rush to get a new PC and only chose standard build time (Which was estimated to be around 9 to 11 days anyway, mine took 12 days and previous builds only took 9 days).
The price for such a good mid to high end gaming rig that I got was also very good, I only paid £470 and can play most modern games on high settings. There were no issues with the payments or the building process other than the time being longer as mentioned before, but again that's not a huge problem for me. If you want a faster build time, there's the option for a fast track build and dispatch, but personally I like the longer build time as it allows for the workers at PC Specialist to thoroughly check the computer when building it to ensure that everything is working perfectly.
Overall I believe that PC Specialist are possibly one of the best companies for custom building mid to high end gaming rigs in my opinion, as I haven't been able to find anyone else that offer competitive prices for their products on par with this one. I would certainly recommend PC Specialist to a friend as I have done so in the past, and will likely be doing so again in the near future.
Had amazing customer service, they got back to me as soon as I had a query.
Computer arrived in immaculate condition from a great courier service and was easy to set up!