Newest Review: ... to my needs. Payment went through no problem and from then on I was kept updated as my laptop went through the different ... more
Review for my PC Specialist Order 484765
Member Name: chickenDRUMSTIK
Advantages: Customer Support, 0% Finance
Disadvantages: Lengthy waiting time
I do a lot of my desktop PC so felt it was time for an upgrade. Recently I have got into PC gaming which is always a huge burden on your PC. I also work from home on my pc so I need a very reliable one. So I thought it was time to throw the custom built pile of rubbish away and get a proper computer.
I went with PC Specialist for a couple reasons. It was a fair bit cheaper than other sites for what I was getting, and the 0% interest option was exactly what I wanted.
When making the computer, it would of been nice if somewhere on the site you could of seen every single option for every component. Instead you could only see the components in your price range. So for me I could only see the top end of everything when sometimes I didn't want the top top of a specific component.
The site wasn't the easiest site I have been on to navigate through, but the home page did have a lot of useful links on it which is always nice.
The site did have a pretty good range of products to choose from for each component, but there's no harm in trying to add more for the customers. The more range of choice, the more likely the person can find their perfect PC, as I did have to compromise a little.
The computer did take a very long time to be built and dispatched, but I suppose for how big and how many parts my PC had in it, it wasn't too bad. It would of been nice if the site was updated more accurately. The Emails I kept getting were saying my pc were in one stage, and the site would say it was in another stage.
Finally I get my PC after 3 weeks of ordering and I find there is something missing. Luckily it was only the extension plug I got with it so I could still use my computer. I then phoned up to say the plugs were missing and the guy was very help, very apologetic and informed me he was sent another of dispatch and will be with me tomorrow, which it actually was. So one day to rectify an error is very good in my eyes.
I then got the extension plug and wasn't sure how it worked (as it had auto turn off plugs, a master and always on plug and was slightly confused, even though I work in the IT industry). It would of been nice if there was a small manual with it, as even myself being tech savvy did not know how to use it. So I phoned up again, got to tech support and the guy instantly knew what I was talking about and explained it quite clearly so now I can use my extension plug with confidence.
Overall I am very pleased with my order with PC specialist and in the future, when I will be looking for a laptop, I will probably shop there again.
Summary: Overall a good experience
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