I decided on a laptop that I wanted from the PC World website, but unfortunately it was out of stock for home delivery. It did show as being available for store pick-up, but when I entered my postcode it wasn't available in any store near me. It suggested that I enter another postcode. Deciding to playing this odd game, I entered postcodes for several cities nearby, but none had the laptop I wanted. After waiting a week I contacted PC World to ask whether they were expecting any more stock, or if they could post the model I wanted from a store to my address. The reply stated that they were expecting more in, but didn't know when. How can a store not know when they'll get more of a particular laptop in? It's not a cheap bit of kit, you'd think there would be a system for this.
Anyway, I decided to try my luck in store. I asked again how I could get hold of the laptop that I wanted, and was told that they get deliveries every Monday. Would their next delivery include the laptop I wanted? Didn't know. Could they order it? No.
A week later, I emailed again. I was told that the laptop hadn't been discontinued so they were expecting to get more in, they didn't know when. What kind of stock control system is this?! The next day I checked online and found that the page for the model I wanted had been taken off the website and I just got a "product unavailable" message. I decided to give up and order the same model in a different colour. It was in stock at my local branch, so I reserved it online. I got an email saying that I could pick it up in store an hour after I placed my order. Brilliant.
Or so I thought.
I show up at the store, and am kept waiting a suspiciously long time. Of course, "due to a stock error", they don't have the laptop that I reserved in stock. I get a half-hearted apology.
I can only conclude that PC World really don't want my money. I've been trying and trying to give them £349, but they're just not interested!
I would say that all in all, PC World, Currys and Dixons are good stores. Staff tend to be helpful if not slightly overly helpful with approaching customers. However I understand that this is there job and they are probabl asked to do this. However, this being a review for the webiste I can't really go into too much detail about my experiences in-store.
Previously when using the PC World website I have found it relatively hard to navigate through. Even though, I feel my computer knowledge is better than satisfactory. But after using the site on numerous occasions, due to the company's decent customer service and (usually) good warranty repairs, it has certainly grown on me.
I purchased a Kodak EPS7 (review coming soon!) from the PC World website and it worked great for a while, however it did stop printing correctly after about 3 months. So I took the product in to store and found the gentleman behind the TechGuys desk was very helpful. He investigated the issue and told me that the printhead had broken. I was informed that this was quite a common fault on Kodaks and it was easily sorted out.
He referred to a system, and after a short while informed me that the product had a "12 month straight swap warranty". This meant that if my printer stopped working within the first twelve months after purchasing I could have brought the product back into store and got it replaced. An equivalent product was quickly sourced, and it was exchanged (for a HP I might add, after hearing that Kodak printers were having some difficulty I was reluctant to choose the brand again!).
This pleased me to hear that there were confident people that could assist me when I did run into difficulties with my printer. And after buying a product from Comet, I do feel leased that I chose PC World.
So all in all, I feel that pcworld.co.uk is a very good site to purchase from, especially due to the fact that there are PC World stores all around the country where you can take the product to if you do have difficulties. I would definitely recommend others to purchase from here as though the store may have had a slightly shakey reputation previously, I feel that it has improved greatly.
I would like to thank the staff that helped me sort my issue and would like to hope that all of PC World's staff are of the same standard (feel free to let me know if they aren't, as I would be interested to hear of your experiences with the company).
I have to admit I am a gadget freak and I love to obtain the latest gadgets because it makes me feel important and with Pc World I visit their website in the hope that some of the newer items are reduced either in sales or one off prices.
The website sells items exactly as you might expect in your local store with computers, printers and much more to do with computers.
The website is designed with a nice purple finish at the top and a very good bright white background but with the website offering plenty of colour it makes you want to browse through there catalogue of items.
Usually at the top of the website they have this purple banner which flashes random offers they have currently and these can range from computers to software depending on the best offers at the time. You then have a few ways to search for items either by typing in what you want to find or by using the tabs situated at the top of the page.
When you search for a computer for example you could use the many options on the left hand side such as what speed you want the computer or which processor so the results are narrowed down to find what you want.
When you do click onto an item they display the product as you would hope but at the bottom of the screen they do some deals such as software or other items you can have with the device for a bit more money but there is a reduction there.
You get told sizes of all items included with pictures and you can also purchase the insurance for your product as well which is an added bonus I find also. You can collect items in store should you wish or you could order then offline whichever is easier for you. I find ordering to collect in store quicker and more convenient. All items offer free delivery and I have to admit to never having an item delivered to the house but I do collect them on route to work sometimes.
The website is very easy to navigate through and extremely clear perhaps the one drawback is when you use the tabs the amount of various routes you take through the website to get to the location you need to be at so that can be an issue at times but I guess they do that to narrow down the results for the customer browsing the website.
I find they have good prices on most items and they are forever doing daily deals and some are very good and some perhaps not as good.
I'm sorry if this review is in the wrong place but I couldn't find anywhere else to put it.
Basically, PC World are only after your money. I know a fair bit about computers myself but when I got a blue screen and white error text - the dreaded 'Blue Screen of Death' - I asked the staff at PC World for help. They advised me to ring a premium rate phone number. They admitted that it was going to be expensive but said that 'these guys really are excellent.' I'm sure they are but there was no way that I was ringing a premium rate number for help that I should be able to get for free. I spoke to someone else I knew who had a bit more knowledge of PCs than me and he diagnosed and sorted the problem out without fuss and FREE.
When my laptop broke down I was advised by someone who used to work for PC World NOT to go to them as they would charge me £30 to tell me to ring Partmaster - their mail order service for computer parts and accessories. I eventually got a new laptop from, of all people, PC World allbeit from a different branch than before.
It would appear that the standard of service that you receive from PC World is a bit of a postcode lottery. Although the staff in the second branch seemed more helpful, when they tried to sell me a bag with my new laptop, I asked for a cheap one. They offered to sell me one for FIFTY QUID. I thought I said I wanted it to be cheap. I declined the purchase and just bought the laptop mainly because I was desperate and didn't have time to shop around.
I haven't bought anything from them online but have often reserved stuff online and by doing that you pay the online price when you collect the items instore which is often cheaper than the instore price.
I would recommend you do your research before going to PC World as there are better options out there.
PC World is on on-line computer store which has all types of computer goodies from PC's to printer paper to laptop bags. PC World has quickly become the most recognised computer based store in the UK both on and off line.
However, even though they are the most recognised brand in computer retail they do not offer the best in terms of service or price. It seems to me they have become relaxed in their attitudes and don't seem to think they have to work hard in order to keep their customers.
Like their stores, the website is hard to search and there is just too much too work through in order to get to what you are searching for. It seems the designers have tried to cram too many products and offers all in one place and in the end just make it hard for the customer. If they had an easier to use site I might find more items I want to buy!
Although they have an extremely varied product list which has everything an office could need, it is very difficult to find the product you want! The website offers everything you can find in-store but also has special web only prices which you will not find in-stores. They also offer a service where you can book reserve your products and pick them up but the catch is you will not qualify for the web only price!
Even though I regularly check this site for offers, the only reason I have ever bought from them is because other sites have been out of stock and I need the item quickly. However, the item has always been more expensive at PC World which is why I do not use the site as much I would like to. PC World are a trusted brand and you can be assured you will receive the item and get an adequate service but do not use them if you are trying to save some pennies as they are by no means the cheapest.
I think PC World could definitely improve their site to make it easier for the customer and a shake down of some prices would be gratefully received too!
This review was originally submitted under DooYoo's 'misc-systems' section as there's a PC World review section there too.
Order with free delivery was placed online and confirmation email recieved, only to later receive a cancellation/declined email as unit was out of stock.
Customer services were unable to help but advised me to re-order as stock was now in (why can't an IT Services company do this automatically?!).
Second order was placed with cust. services on phone who confirmed my reservation only to get the same response 24 hrs later (confirmation followed by cancellation emails due to lack of stock).
This resulted in a nightmare of long phone calls (over 2 hours) to people who only have a script to work off, no authority to authorise things and just want to get you off the phone by promising what you want to hear.
One advisor actually got quite angry when I reminded him that I was a paying customer trying to spend my money with his company....
Advisors won't give their names (company policy - for "fear of retribution" apparently!) and refused to escalate my call to higher management or give out their head office number which I found on the Consumer Action Group webpage (it's 01727-202120 btw).
This whole episode has cost sleepless nights, hours of time on 0844 numbers (at 5 - 10p/per min) and no item despite promises all round and that's before attempting to locate the item elsewhere at £50+ extra. Throughout all of this, the website was continually showing items were available for both delivery and collection; clearly untrue as I desperately tried to work with both solutions without any success.
This has left us in a sticky position - try explaining to a 9 year old that we were unable to get her eagerly awaited present due to PC World's complete lack of interest and total incompetance. In fact I'm still awaiting a promised return phone call from head office to discuss this issue further.
How PC World's website can say 'Reputation for excellent customer service' (http://about.pcworld.co.uk/link/terms.html) along with 'Our team of agents are dedicate to support you with your order both before you buy and after your purchase' and 'Our experienced advisors will be able to answer your question quickly and provide you with reliable information' (http://www.pcworld.co.uk/martprd/editorial/Customer_Services) is beyond me and must be treading a thin Trading Standards line.
A bad salesman always sells on price and it's obviously their prices that continue to get customer's wallets out - when things run smoothly PC World is probably as good as any other disinterested business but if you encounter problems, you better stock up on the Valium.
I and my business have spent thousands in their stores but never, ever again. Incidently, I mentioned the above to a friend who works at a national newspaper and they seem to think the above is worthy of a story.....
Because PC World is a well known retailer, people will flock to there website purely on the name, but they are missing heck of a lot from other computer shops online. PC World do provide you a decent shopping platform, safe and secure, you can use your credit card and other payment methods with confidence, but price wise there's no way you'll make a saving.
PC World quite often compare their cheaper online prices compared to their "own" in-store prices. The only reason they do this is because they can't boost about being cheaper than other online retailers as their prices are still ridiculously high, so they secretly compete with themselves. I'm probably way off here but it's always the high street retailers that do this, trying to foul their consumer base with sales techniques.
Despite the high prices on items where smaller online shops stock the same item with upto more then 40% off, I'm sure people will still trust the name and shop with PC World. Not that I have anything against them, but why buy something as simple as a USB cable when you can get it a fraction of the price and make a massive saving on the delivery cost.
Pcworld.co.uk is the online website of the PC World store, and like many other stores that have an online website that acts like a catalogue for the products that the store sells.
In terms of design the home page of the website is of standard design, as the homepage reveals different offers from the store at the time that the user visits the website. Along the top and left hand side of the screen there is the menu system, in which the user has the option to search through the menu system to look at a product; or the user has the option to search for an item through the search box, which can be found at the top right of the screen.
One of the problems with the search option is that it does not take you straight to the product that you are looking, as it will take the user into a list of possible matches. While it may be ok is you do not know the exact name of the product, it can be pain if you know the name as it takes forever to find the product. As sometimes there can be a large number of products that have a similar name.
Another problem with the search option is on occasions when I have used this function it has not worked, as it searches for a product and took me back to the main home page, again and again. Which can be really annoying if you are look for a product but cannot actually look at it.
In terms of the prices on the website, I have found them to be expensive when compared to other websites such as play.com or Amazon.co.uk. As what I have found is that while the prices are cheaper than what they are in store are still not the cheapest.
On the site there are two ways in which products can be ordered, this is over the internet and have the product delivered to your home address, or now the popular reserve and collect. So far the only method I have used is the reserve and collect, as there is a PcWorld store near me, meaning I do not have to wait for delivery and with the added bonus that I only pay the price on the website and not the more expensive in store price.
I would advise anybody to have a look at the PcWorld website as you use it as a point of comparison when looking for the product else. Although I would advise a look I would not always advise you purchase from PCWorld as they are not the cheapest and quite often are the most expensive around.
I am not a massive fan of PC World/.co.uk but I have brought a few things from them in the past that have been on offer. Generally I find them quite expensive compared to another online/store places. The times that I have purchased products from them it has been using their reserve and collect service, I have found this very useful as they usually have web exclusive prices but as you reserve it online you get pay the web price. However I have found that the in store staff don't seem to reserve the product for you they just tell you where it is or go and get it from the shelf, this is fine as you still get the web price but not that great if they have sold out when you turn up to the store, as I thought the whole point of it is you reserve the product!. I don't find their staff overly helpful, however I have had no problems in taking things back in the past. One of the other things that the staff seem to lack knowledge on is their price promise, a couple of times I have found things cheaper and mentioned their 110% price promise but they seem very unwilling to acknowledge this, I had to actually show them the print out of the terms! I have never had to deal with their TechGuys but have heard a few bad reports from people that I know, one being that they took their PC back to the store (less that a year old) as it would not boot up, even though there was important data on the hard disk they were told that the hard disk is damaged and nothing can be recovered! They put a new disk in and sent them on their way, although they gave me the drive to test and I managed to retrieve all their data in about 10 minutes! Sounds like it was too mush hassle for them! So overall not my preferred shop for electrical items but I do keep an eye on their website for any offers.
I'm going to be undoubtedly controversial here as when I talk to people I hear mixed reviews of the store and service they've received there.
Personally I think the store's brilliant, they have one of, if not the, biggest range of desktop and laptop computers in the country which instantly makes them a definite go to on the high street, but perhaps more important than this, they also offer their online prices in store using their Collect@store system. Now while I've seen more than a couple of would be customers get irate at store staff over the price disparity instore and online it's really quite simple, go online, do your product research, and reserve to pick it up in store an hour later. The reason you pay less is this means that PC World staff don't have to spend half an hour explaining why you need a number 56 cartridge instead of a number 23 yellow. You don't use the staff so you don't pay for them, come into store, use their expertise and you do. Admittedly if you just stop in for a cartridge for convenience you lost out a little but what can you do? We pay for convenience.
Service is the same, PCW have a large number of customers, so have a proportionately high number of returns and repairs to deal with, but they have strict time scales to work within, and if they don't meet those they will offer replacement items.
Admittedly we all know we've had that horrible experience with the 'guy in the purple shirt who doesn't know his RAM from his ROM' but at the end of the day most of their staff are well intentioned people who if spoken to as you expect them to talk to you, and allowed time to find answer to questions that they don't know, will serve you well. And lets face it, if we knew the answers ourselves, we wouldn't be asking the questions would we?
pcworld.co.uk specialise in selling PCs, Laptops, Netbooks, Printers, Scanners, Hardware, Software etc.
The homepage has a huge list of offers that they have on, updated regularly, and there are lots of different sections for all sorts of computer related products. It's very well laid out and lots of the sections have pictures with them so it's very easy to see what you want as soon as possible.
They have a clearance section which is fantastic as there are lots of items there at bargain prices and here you can buy some refurbished items which are available at real cheap prices and currently they have some laptops retailing from just £250.00 that are worth at least twice this price.
There is the option on the website to buy now, pay later on orders over £269 and this is fantastic if you want to buy a present for yourself or someone else and don't necessarily have enough funds to pay for it immediately, although be sure to check the terms & conditions of this beforehand.
I think that the website is very easy to navigate and well laid out and even people who aren't very tech savvy could find their way around this site easily.
It's possible to use this site for browsing or for purchasing (remember to find some cashback from a cashback website!) and I have used it a couple of times, I always find checkout to be very straight forward, reasonable delivery costs (if any) and deliveries always turn up as advised.
I would definitely recommend PC World as a website for browsing and they certainly have some regular special offers, some of which are very reasonable. The site is easy to use, checkout is safe & secure, deliveries arrive on time and there is lots of PC related equipment to choose from online. I check the homepage regularly for special offers and would rate this website 4/5.
I don't often buy a lot of computer related kit, mainly due to the fact that I am an Apple fanboy and PC World do not really stock a lot of Apple kit. However, on the few occasions I have used them, they have been very good.
The website is well laid out and you can take advantage of their Collect at Store service. This means you can find a good price online, then reserve the item, to collect and pay at your local store. Even if it is more expensive in the store, you pay the online price.
I have done this for a friend on an Epson wireless printer, over £50 cheaper online. Plus I got an end of line iMac, discounted by almost £500. The iMac took a bit of searching to find, but the saving was worth it.
The only thing they fail on, is returns. They often refuse to accept faults, they really hate giving out refunds and look for any excuse. I returned a netbook once, because it has a big mark on the lid. They tried to tell me I had ruined the battery by only half charging it... what!!!!
PC World will charge you 4x the price as online retailers. Their 'Collect @ Store' service is a great idea but would be better if it worked.
I made a 'Collect @ Store' order today for a Netgear network switch which was a great price < 15GBP. The advice on the email said to wait at least one hour prior to visiting the store and as I was in no hurry I went to the store about 3 hours later. The collect at store point was empty. To accompany the switch I needed 3 ethernet cables and was shocked to find PC World selling 3 x 1m Belkin cables for 24.99! I asked an attendant for the difference between a cross-over and patch cable but no answer was forthcoming leaving me even more disappointed in PCWORLD. The long line at the service counter combined with how offended I was by the price of the cables resulted in my leaving the store without a purchase.
I returned home and found the same Belkin cables on Amazon.com for 1.79 each and bought a DLINK switch for cheaper than the Netgear product, all with free delivery.
Today's experience compounded another PCWORLD visit a couple of weeks ago, when I asked to use a pen in store. I was given one (to make some notes about laptop models) but when the attendant realised I wanted it for more than 30 seconds I was told he would actually need it and "didn't really know where to get another one".
The impression is that the staff are incompetent, unhelpful and many items are severely overpriced. For good value shopping and researching online is clearly the way to go. For good service on the high st DSG Group: Currys & PCWorld are clearly not the places to go.
I've been a regular visitor to PC World over the years, and I get the impression that customer service isn't very high on their agenda. They simply want your money and they'll use every trick in the book to get it. If you're after a particular product by all means go to PC world to see it and get the necessary info, but ignore the hard sell from the staff. If you walk away and look it up on Google shopping, you could save as much as 50% on PC World's rip off prices, and because their after sales service is worth next to nothing, you have next to nothing to lose.