Newest Review: ... PC World to ask whether they were expecting any more stock, or if they could post the model I wanted from a store to my ... more
Pretty Cr... rubbish World
Member Name: taxing
Advantages: Lovely laptop, shame I can't get hold of it
Disadvantages: Terrible stock control problems, poor customer service
I decided on a laptop that I wanted from the PC World website, but unfortunately it was out of stock for home delivery. It did show as being available for store pick-up, but when I entered my postcode it wasn't available in any store near me. It suggested that I enter another postcode. Deciding to playing this odd game, I entered postcodes for several cities nearby, but none had the laptop I wanted. After waiting a week I contacted PC World to ask whether they were expecting any more stock, or if they could post the model I wanted from a store to my address. The reply stated that they were expecting more in, but didn't know when. How can a store not know when they'll get more of a particular laptop in? It's not a cheap bit of kit, you'd think there would be a system for this.
Anyway, I decided to try my luck in store. I asked again how I could get hold of the laptop that I wanted, and was told that they get deliveries every Monday. Would their next delivery include the laptop I wanted? Didn't know. Could they order it? No.
A week later, I emailed again. I was told that the laptop hadn't been discontinued so they were expecting to get more in, they didn't know when. What kind of stock control system is this?! The next day I checked online and found that the page for the model I wanted had been taken off the website and I just got a "product unavailable" message. I decided to give up and order the same model in a different colour. It was in stock at my local branch, so I reserved it online. I got an email saying that I could pick it up in store an hour after I placed my order. Brilliant.
Or so I thought.
I show up at the store, and am kept waiting a suspiciously long time. Of course, "due to a stock error", they don't have the laptop that I reserved in stock. I get a half-hearted apology.
I can only conclude that PC World really don't want my money. I've been trying and trying to give them £349, but they're just not interested!
Summary: PC World just don't want to take my money!