“ Pens and writing instruments from all leading brands. „
When I received my package from Penshop.co.uk I found that one of the items got damaged during transport.
The items in question are rather fragile and they were sent in a kind of envelope that could be bent or folded during handling.
I took a close-up photograph of it and sent it to their customer service by e-mail, explaining what had happened and asking them to replace the broken item. I was reluctant to sent the item back (as would normally be required) because the value was rather low and the international shipment cost would be in excess of the item value in this case.
The same day I received an answer in which Penshop announced that the item will be replaced free of charge.
They did not require me to send the product back, which is a courtosy from their side. I'm obviously very pleased with this elegant solution to the problem.
Ordered online a refill for my pen and paid with card, received the wrong one sent that one back and asked for the correct one.Havent heard anything since. They still have my money.
I was interested in buying a high quality pen. The pen I had in mind was a Graf Von Faber-Castell roller-ball Guilloche, with a recommended retail price of £180 in the UK.
I decided to check The Pen Shop website to see if they had it for less. Their price was £180. So I emailed their customer services to find out if they could do me a deal on the pen. Audreys response was a simple no, even after I sent her a link to a different website, selling much less. They refused with, We have not got a Sale on Graf von Faber pen in the near future, however coming up in November we have a ball pen and pencil set offer for the Porsche at £99. I did a quick search for this pen/pencil set on the Internet and found it not only to be a discontinued model, but selling for £39 less, at just £60! I was very annoyed, that The Pen Shop tried to fob me off with a crappy offer, which turned out to be more of a rip-off than a deal. On top of this, the Porsche pen looked nothing like the pen I was interested in.
I phoned Harrods to find out how much they were selling it for, and it was for less than £180. Audrey also had the cheek to suggest that I thought of The Pen Shop being a discount store because I asked them to do me a deal. I certainly do not think Harrods is a discount store and yet they can do me a better deal than The Pen Shop. Id also like to note that The Pen Shop in Birmingham abruptly refused to do me a deal on the pen that I was interested in.
I did actually buy the pen I was interested in for a total of £161 from an authorised dealer.
Getting a decent deal from The Pen Shop online and their Birmingham outlet is like trying to get blood out of a stone. I would not recommend it at all, and would suggest you get it from elsewhere.