Newest Review: ... Supermarket used to be very reasonable - but now they use the dreaded Yodel courier so your parcel probably won't turn up at all and... more
Poor all round
Member Name: MaryonJeane
Advantages: Cheaper prices (but a very cheap service)
Disadvantages: Non-delivery, appalling customer service, expensive telephone calls
If you want a frustrating wait for your order, followed by an equally frustrating time trying to get a response from Pet Supermarket customer services, then you're fine to go ahead and order from this company.
Pet Supermarket used to be very reasonable - but now they use the dreaded Yodel courier so your parcel probably won't turn up at all and definitely won't turn up on time - and it may well be damaged if it does turn up.
When you phone Pet Supermarket's customer services you will be spending your money straight away because they use an expensive telephone number (from which they take a cut). The telephone is answered immediately and then you are put on hold while your telephone bill leaks your pennies away. If your call gets answered (and often the line just cuts off after you've waited a good while), you won't get any help because Pet Supermarket do their damnedest not to refund and they aren't about to go and find out what's happened to your parcel (it's either the warehouse's fault or Yodel's fault that your parcel hasn't been delivered).
Save your time, money and temper and avoid this company.
Summary: Avoid for the sake of your blood pressure