Newest Review: ... reviews have saved me a lot of time and money. Petplanet sells a huge range of goods for dogs, cats and all small animals, ... more
Member Name: o0Reaper0o
Date: 05/09/10, updated on 06/09/10 (123 review reads)
Advantages: Lots Of Stock
Disadvantages: Poor Service
PetPlanet.co.uk is an online pet store selling pet products. I often shop online for pet food and accessories.
I placed an order with Pet Planet for various items. 2 of the items stated that there would be a 2 week delay, the other one didn't say anything of the kind. I waited for the main item to arrive and after a week of waiting i checked the website to find out how long it takes them to dispatch it, the website stated 3 working days. Anyway, I required all items for 4 weeks after i'd ordered them, after emailing pet planet i was informed that non of the items where in stock nor would be within that time. Pet Planet did not even email to advise me of this and had i not contacted them I would have had a very upset 7 year old on his birthday. The only reason that I have actually scored this review is because they did at least reply to my email and immediately offer a refund which was dealt with efficiently.
Summary: Only buy from them if you can't get it elswhere.