Phone 2 u, all your money to them and nothing you can do about it! (phones2udirect.co.uk)

Member Name: niknakb

Product:	phones2udirect.co.uk
Date:	02/04/09 (50 review reads)
Rating:

Advantages: where do I start???

Disadvantages: absolutely none

Phones 2 U claim to save you money on your line rental through a cash back system. Do NOT ever think that using phones 2 U will be a good way of getting cheap phone deals. Big mistake! A used phones for you to get a better deal on my contract. It sounded very attractive as you could pick the phone and provider you wanted and you had to have a specific deal. Most deals were pretty expensive but the deal was, you paid your bill and every 3 months or so, you sent your bills to phones to you and they would refund your line rental. Therefore, you are effectively getting your phone, line rental and calls etc free, the only cost is if you go over your free minutes/texts and then you pay for calls/texts.

Sounds simple but don't be fooled! Phones 2 U operate very strict guidelines about when you have to send your bills in and about the covering letter that you need to send. You must include certain things otherwise your claim is void.

Before I found any problems with the system, I had a problem with the phone I was sent which should really have sent alarm bells ringing. I was sent a phone that was boxed and supposedly new. It had all the seals and stickers on the phone etc and looked new but when I looked into the saved files section, there were pictures of someone's children that had been saved to the phone! It most certainly was not new! I sent it back straight away and was sent another one and I had a very apologetic call.

After that initial contact, customer service went downhill further! I managed to get the line rental back for my first quarter but after that I got nothing. I sent my letter recorded delivery so I know they received it but the customer service line is none existent as it is an answering machine and no-one ever picks up. Luckily I had the number of someone who worked there from the previous incident so I phoned him directly only to be told they had not received my claim and I know they did. I wrote letters and kept calling but never got a response. I was angry to say the least! Stay clear.

Summary: Just don't!