Newest Review: ... I followed all of their instructions for return of the product and was promised a refund within 3-5 days. I kept my proof of ... more
Don't order from here!!
Member Name: Sanchia84
Advantages: price slightly lower than amazon
Disadvantages: item never arrived, order was declined, no communication, no response to emails
Total waste of time - I ordered a box set on 11th Dec to arrive for a birthday on 30th Dec. I checked my account on 28th Dec and the order was open.
But then - on 4th Jan (today) there was a back-dated 'order decline' status with no explanation and no notification (the order was still open on 3rd Jan and on 4th Jan it appeared to be 'declined' from 19th Dec!). There was no reason for the order to be declined at my end (I had the money!!).
No response to 3 emails I sent to the seller and still waiting for a response from Play themselves (due to arrive tomorrow but unlikely that it will).
The most infuriating thing was the lack of response or communication. Lots of bad review of the seller (EntWarehouse) on Play.com but since my order was allegedly 'declined' I wasn't allowed to leave feedback.
I ordered the item from Amazon instead - cost a bit more but at least I know I'll get it. Also not optimistic that I'll get my money back from Play.com or EntWarehouse.
Summary: Terrible service with no notification, communication or explanation