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sainsburys.co.uk

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64 Reviews
  • not enough delivery slots
  • Poor substitutions
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    64 Reviews
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      13.07.2013 16:56
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      I will use it again when I have another voucher

      I shop a lot at sainburys instore, but had not ordered from them online as its just down the road and its a huge store. I received an email from them saying that they would give me £15 off my first shop if I spend £60 or more. Its easy to spend £60 on a food shop, so I made an online account, added my nectar card to it to get the points and started adding things to my trolley.

      Its easy to sign up online, they just need your address and contact details. You can link your nectar card so you get points on your shop.

      The food items are all set out so you can compare prices per 100g etc and also see special offers.

      You can search through groceries, clothes, electricals, home products and loads more. It can all be added to your order. I just did groceries and cleaning products. I got the total to £60 but then when I clicked through and added the voucher, because I had saved money the total was reduced. I had to go back to the list and add a few more items to make it up to the right amount for the voucher code to work. Delivery was £3.99, but the shop came today 3 hours early! This would have cost me £5.99 if I had booked this slot so its lucky I was home.

      The food quality they have sent is good, the fruit looks fresh and the vegetables are a good size and colour. Everything has a good shelf life on it, compared to tescos when they usually send me something thats going off the next day.

      The delivery man was polite, helpful and didnt make me feel rushed to move the bags or anything.

      Its been a great online shopping experience, and I was also given a double nectar points voucher for my next shop.

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        02.04.2013 11:32
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        Great products and quality but let down by abysmal delivery

        I love Sainsbury's. I need to say that first and foremost because after you have read this review you may think that I don't! But I do! My parents used to do our main shop at Sainsbury's every week and they did so because it was good quality, well laid out and had a vast selection of items. Even now, I like to go to my local Sainsburys and have a stroll around the store which, even when it is busy, is more civilised than other stores!

        So on this basis I was interested im trying out their online shopping service. I had aready used Asda and Tesco's home delivery but wanted to know if Sainsbury's could compete. With a baby to look after, I'd rather not go to any store and use one o those god-awful shopping trolleys with the baby seat, nor can I steer a pram and a trolley round and then pack multiple bags at the checkout before trying to cram them into my car along with the pushchair. No, home shopping is a god send for me, so I clicked onto the site.

        Registering is relatively easy and straightforward; even if you have never been onto one of these sites beofre, it is a self-explanatory form which asks for your details - name, address etc. Using your email as your user name, you then need a password which you can choose yourself to enable you to log in securely to your account each time. So far, so good. Once registered, I log on and start to look at the delviery slots available. Now, delivery slots at Sainsbury are an hour long each (eg 1pm - 2pm) which is different to the other stores. This is good; it can be a bit frustrating when you have lots to do if you are waiting round a couple of hours for your groceries, but 1 hour is not too bad at all. The prices are varied depending on the day and time that you select - the cheapest delivery charge is £2.95 (Sat/Sun evening) and the most expensive is £5.95. I really bedgrudge paying delivery charges! I now that I am getting the goods picked and packed and sent to my door, but the delivery charge is the bit that really puots me off! So to see it a little as £2.95 was good! I would try and go for this slot every time in order to save those few extra pounds! But these prices only apply if your order is over £40; if it doesn't come over that you coul dbe charged £6.95. If your goods come to over £100 then you would qualify for free delivery - but only on a Tuesday, Wednesday or Thursday! Still, free is free and if your schedule allows then this could be a good deal!

        Delivery slot booked it's on to the goods! Now you can select items by browsing the various catagories at the top of the page (much like browsing the sections instore) or you can use the search facility. They are both easy to navigate and use; if you use the tabs, you will be given further options under each one and can then select goods by type, brand, low fat,vegetarian etc etc. I was able to quickly find the items that I usually buy and wasn't frustrated with the search engine either which brought up exactly what I was looking for. So far, so good. Onto the fruit and veg section and I am pleased to see that you can order loose products in two ways. You can either select to order by weight (great for recipes where weight quantities have been specified) or you can order by unit which is perfect for someone like me who has no concept of how many carrots 1kg provides. My other half has no concept of this either the one time he was in charge of ordering the shopping from another well knwon store he ordered 1kg of ginger as he had no frame of reference. A massive bag was delivered and we still laugh about it now. But I digress.

        Your shopping is clearly displayed on the right hand side of the page with a running total; any special offers are taken into account and the total clearly displayed. Once all items are selected, you obviously go through the checking out process. Again, this is fairly simple and straightforward; adding a payment card is easy and the details can then be kept for next time so that you don't have to keep loading the info over and over each time you shop. Your account will also remember what you have ordered previously, so you can search for items by previous orders, or 'usuals' which is catagorised either by aisle or in a single list. This is a very handy feature for the forgetfuls amongst us or those short on time.

        Shopping paid for, I sat back and waited. A confirmation email was received, and then the next day I waited for my goods to arrive. However, it didn't go smoothly! I received a phone call in the morning from what I can only descrive as a babbling incoherent young man who told me that several of his drivers were ill an dhad not turned in for work (on a Sunday morning) and therefore they wouldn't be able to deliver my shopping. Now, I may be on maternity leave at the moment, but in my job when something goes wrong the last thing I do is phone up the client and tell them that they are not getting what they want! I call them, tell them what's gone wrong and then tell them what I am going to do to rectify it. I politely informed the caller that it was not acceptable that my shopping was not going to be sent out and enquired as to what could be done. He then informed me that he had contacted another store to see if they had drivers spare and he had secured the services of one man who would be free in the afternoon after finishing his usual run. Would I be happy for my delivery to be made in the afternoon in stead of the morning? Yes, I replied as long as Sainsbury's could phone and give us an eta as we had lunch plans that day and would be going out for an hour or so as a result. No problem he said and then proceeded to explain that the driver was coming over from the Nuneaton store to his store so this would delay things a little further. Now why have I added this info? I live in Nuneaton! I naturally assumed that my order would be picked, packed and delivered by the Nuneaton store but for some reason it was being fulfilled by a Coventry branch which was ten miles further away! When I pointed this out on the phone, the caller could not explain why that was the case and was as bemused as I was. At this point, my faith in Sainsbury's is waivering but it is not diminished - yet!

        We head out for lunch and spend a pleasant hour out; as we are getting back into the car we receive a phone call from the delivery driver who it outside our house! I explain that we are ive minutes aways and proceed to drive home; just as we pull into the street the van is pulling away and we have to signal to the driver to get him to turn round! The driver is clealy harrassed and not happy at having to do two-shifts on a Sunday which I can understand, but his attitude as a result is not impressive and he rushed the delivery asking us to help him unload it which we do at the side of the road. We carry the bags ourslelves to the house and note the substitues that have been provided. Now I have seen some silly substitutes from other stores but one that Sainsbury's provided that day was just ridiculous. I had ordered several bags of frozen cherries - Sainsbury's sent a black forest gateaux instead. Really? Substitute returned, shopping signed for the driver heads off and we inspect the rest of the items. The fruit and veg is okay - but it is just that - okay. It's not necessarily what I would have selected if I had been in store and some of it looks a little past it's best. Everything else seems fine and the use by dates on the chilled goods have several says on them.

        However, I'm still not impressed by the whole delivery shenanigans and I phone Sainsbury's to tell them. Although apologetic, they cannot explain why we did not receive the curtesy call as agreed to tell us when the delivery would be made or why they had chosed to deliver during the time that we had told them we would be out! Although the customer services were pleasant I did not feel that they had taken us seriously enough and we were left very disappointed over all.

        I had previously used asda for the home shopping service because their prices are very competitive - Sainsbury's are more expensive but I would have continued to use them if their delivery had been up to scratch. The whole delivery experience was very stressful (not made any better by the fact that I was heavily pregnant at the time) and my other half stated that we would never use them again. I admit that I am tempted to give them another go as I accept that this could have been a one-off but from they way we were told about the problem to how it was resolved it was just a catalogue of errors. You know what they say about first impressions and this was a very bad one.

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          30.05.2012 17:24
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          Reccomended

          I'm not particularly fussy when it comes to where I do my food shops, although I would say that Tesco is probably where I shop the most regularly due to their 'price drop' deals. Me and my boyfriend were shopping in Sainsbury's a few days ago and picked up one of their free leaflets which had a number of discount codes for first time online shoppers. There was £10 off £50 and £15 off £80 so I decided to do a big online shop as a fifteen quid discount is hard to turn down! Having never used the Sainsbury's online grocery website before, it did take me a little while to get used to the layout and search options but I soon got used to it. The first thing that I needed to do upon reaching the Sainsbury's online groceries home page was enter my post code to check that they delivered to my area. This was a simple process and it took less than 20 seconds to find out.The next thing I needed to do was browse the different sections of the site to find what I wanted. There are a number of different sections (the online equivillant of aisles) which are marked clearly.

          There's a frozen section, food cupboard section and so on. Once you click on the section that you would like to browse, it will take you to a new page which has a list of different foods, for example if you click onto the food cupboard tab you will be greeted with a list including cereal, canned fish/meat, oils, etc. Once you decide what you want, eg oil, you simply click this option and you will be greeted with a page with a list of the different types of oil. You then need to select the type you would like and you will be directed to yet another page, this one being the page with the prices and the ability to add a product to your trolley. The layout is simple once you get used to it, but as there are so many options and different pictures I found it a little overwhelming at first, however I do like that they put the products that are on offer at the top so they are easily visible. I didn't realise this until around ten minutes into doing my shopping, but on the right hand side near the top of the page there is a search bar. This is a much quicker way of finding what you want.

          The shopping basket is on the right hand side and as you add items to your trolley it lists them. There is the option to delete an item from the basket or increase the quantity of an item. As I chose a lot of products on offer, I was confused as to why under the 'savings' heading it said £0.00 when I knew I must of saved at least £20 in deals. After a lot of fiddling about I realised that in order for the savings show up you need to book a delivery slot. Delivery slots cost £6.75 on orders below £40 no matter what time your shopping is delivered. Shopping over £100 is entitled to free delivery which I think is good and shopping between £40 and £99 can be delivered for between £3.75 and £5.75 depending on the time of day you get it delivered. Mornings are more expensive while evenings (after 7pm ish) are the cheapest. I feel that the delivery charge is reasonable and I paid £3.75 for my 7pm-8pm delivery slot on a Monday.

          Once I had done my shopping on the website and had chosen a delivery slot, I clicked onto the checkout button which was clearly visible due to being right near the basket. I was instructed to register, which took very little time, you simply need to fill in your address, email, contact number etc and I was then shown all the deals that I had missed out on and was given the option to add them to my basket. I was then taken to the payment page, which is easy to use. I found it easy to apply my £15 discount code to my shopping and felt assured that the paymeny page was secure. Once I had filled my details in it was nescessary to put my Sainsbury's password in before confirming my order. My payment took around 3 minutes to process and once it had processed I was taken to a page confirming that my payment was successful and it had my delivery time as well as the total amount that my order came to.

          My shopping was delivered on Monday and it was delivered 15 minutes early which was no problem for me as the driver did ring before hand to ensure that I was in. The driver was pleasant and helped me with my bags as I had lost the use of my right hand due to having my daughter (who is majorly clingy at the minute due to being ill) in one arm and the shopping bags in another so the driver was kind enough to bring the bags into the hallway without being asked. The driver asked me if this was my first order as he recognised the house and looked at me really suspicicously, so I replied yes, then quickly added that we had only just moved in to the house. We had a bit of a laugh and then he handed me my receipt and off he went to do another delivery.

          There were a lot of bags, some with only one item in which I found strange, but I can always use plastic bags for rubbish etc so this wasn't much bother, I just felt it seemed a little wasteful. The frozen things were packed in one bag while the veg etc was in another. The eggs were packed securely and had not been broken. All of the fresh produce was fresh apart from one mango, which was very soft and browning slightly. The meat had good use-by dates apart from the salmon, which needed to be used the next day. Once I had checked all of my shopping and put it all away, I checked my receipt. I was pleased to see that the £15 discount had been applied and the receipt also included how much I had saved on multi-buys. The page included with my receipt informed me that one of the products I ordered (courgettes) was not available and there were no substitutes available, which is fair enough in my opinion, I'd rather them not substitute it if there are no suitable substitutes as I've recieved ridiculous substitues a number of times from Tesco which is annoying.

          Overall, I am very pleased with my first experience of using Sainsbury's online groceries and I will be using them again. Fab service, no issues with the products sent and the prices (including delivery charges) are reasonable.

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            31.01.2012 13:09
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            A great service from Sainsbury's as well as getting my nectar points!

            I have tried many different grocery deliveries from Asda for a couple of months to Tescos which I did for over a year. I thought I would give Sainsbury's a try because they were offering £10.00 off a £50.00 spend for new customers (by this it meant customers who have never had a grocery delivery to their door before). So I thought why not if I am saving £10.00 as well as getting my nectar points (points from Sainsbury's reward card).

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            How to Register
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            So the process was pretty simple, I went onto http://www.sainsburys.co.uk/sol/index.js​p I made an online account which took just a couple of minutes which included giving my name, address, telephone number, adding my nectar card to the account and selecting my preferences for email alerts (for example, for special offers).

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            Grocery Shopping
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            Next I browsed their online grocery store. This includes several headings: 'fresh and bakery' which included bread, cakes etc which is baked freshly on site by Sainsbury's as well as the bought in bread, cakes etc by the well known brands like Hovis. The next heading is 'frozen' which speaks for itself (including all frozen foods), 'food cupboard' is the next title including tins, cereals, jams, rice, herbs and so on. The other titles included 'snacks and drinks', 'meal zone' for main courses, 'off license' for alcohol, 'health and beauty' for allsorts from shower gels to toothpaste, baby (for essentials for your baby), 'household' including toilet roll, laundry essentials, light bulbs, batteries and so the list goes on. The last two titles include 'pet', and 'newsagent and entertainment' (which also includes CDs and DVDs).

            Each title when clicked on expands to include several more detailed titles so it is very easy to find what you are looking for. If you are looking for something specific you can always type it into the search box in the top right hand corner and it will display all results to what you have put. Alternatively you can search via 'offers' for each title which I did. However, searching via this option I found I added things to my basket that I would not have done if they had not been on offer so if you would like to prevent spending over a certain amount perhaps do not look at the offers it is far too tempting to purchase items that seem like good buys but which are not essentials.
            Another useful element on the website is 'recipes and tips' where you can search via different recipes and it gives you all of the items you will need to make this at home. You can click on 'buy ingredients' underneath the recipe and it will take you to a page with all of those specific ingredients on to make the recipe. I thought this was very clever! However, it is very clever for Sainsburys to make more money out of you too!

            For the second grocery shop and future grocery shops to save time there is a 'my usuals' title where previous orders of items are kept in case you simply want to add the same order as you did any weeks prior to save time. However, I never tend to buy the same things every week I like variety so I would not tend to use the 'my usuals' title to save time.
            The last title which I love is the 'shopping list' you can write out your shopping list with commas between each items and then click find products and it gives you a list of all the options for those items in seconds. This is a great way to save time.

            I am awful when purchasing online I take forever trying to find the best deals, promotional codes, cash back etc so I often think that it would be quicker for me to just go and do the actual shop in a supermarket. However, my boyfriend pointed out that by the time you have driven and used petrol, parked, found a trolley, gone around the aisles (and often pick up things you do not need from temptation), then queued at the tills, paid, packed all the shopping, put it all in the car and then use petrol to drive back, then unload the shopping at home - it really is less hassle clicking a few keys on the laptop whilst sitting on the sofa watching television!

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            Checkout Process
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            So when I had added all of the items I required to my basket, I found a delivery slot which to my amazement was the next day at 11am-12pm (this was good considering I was placing my order at 7pm the night before). I think one hour time slots are fantastic whereas Tesco gives you a two hour slot. This slot cost £5.50 which was a lot but I did not mind because it was for early the next day and because of my promotional code. Then I added the promotional code to save myself £10.00 for it being my first online grocery shop I had to add my card details. These can be saved for the future or not. I chose to not just for security reasons. My billing details and address and contact details were saved on the page from when I had registered these details. Then I completed the order and I received a confirmation email which showed my balance for the items without my discounts, then my actual balance with the discounts shown and a list of the products. The email also stated that I could amend my order up until 11pm that night (which is amazing in my opinion) however, Tesco does beat them because you can amend an order up until 11.45pm the day before your delivery. I did however, amend my order I replaced the wholemeal bread with white poppy seed bread and it stated that to amend this I had to check out again with my bank details but it reassures you not to worry because they will not charge you twice.

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            More About Delivery Costs
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            Delivery charges vary from £2.75 to £6.75. There is no minimum order value which is very good if you are just stocking up on essentials. On certain days of the week if you place an order over £100 delivery is free of charge.

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            To Cancel an Order
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            To cancel an order you have to ring the customer services team which is rather annoying that you cannot do this online, they do not give you a time up to which you can cancel. Whereas with Tescos you can cancel the order yourself with a click of a button online up until midnight the night before your order the next day which is so quick, easy and simple.

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            So When my Delivery Arrived
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            It arrived ten minutes into my arrival slot at 11.10am so I was a happy customer. The man who delivered it was extremely friendly, he explained a bit about the service because I was a new customer, he explained that I had one substitute and asked if I still wanted it or else he could take it back and refund me. You can click whether you would like substitutes brought for out of stock items or not in the 'my preferences' section on your online account. The substitute he explained was in a blue plastic bag to distinguish it from my other items. My other items came in the regular orange Sainsbury's plastic bags. There were a lot of the bags for the number of items there were. He explained that this was because the shopping is done in different parts of the store. But I basically quickly unpacked my shopping by the door so as he could take the plastic bags with him to reuse for me.

            He asked for my ID to check my age for the bottle of wine I had purchased which I was pleased he did it showed that even delivery drivers check for ID and they do not miss out doing it.

            Before he left he asked for my signature and gave me my billing information with my receipt.
            When I got in I checked everything off on my receipt, nothing was missed off and everything had been chosen with very good expiry dates on, so I was very pleased! The receipt also showed my nectar points.

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            Conclusion
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            It was a very good service from Sainsbury's, I actually thought the delivery of the goods was a much better and more pleasant transaction than that of Tesco, however, I find Tesco's online grocery shop easier to use than Sainsbury's but that is probably just because I am used to Tesco.

            I will definitely purchase from Sainsbury's again for a delivery!

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              10.04.2011 23:01
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              Worth it for a large order

              I had my first Sainsburys online delivery on Saturday. I used to use tescos online but as I now live next to a sainsburys local I get more nectar points so it just seemed to make sense.

              The actual shop online was very easy to use, I just searched for everything I knew I wanted, then when I had all the essentials I went through their offers section to get some yummy things and anything I might get a good deal on.

              The payment process was also easy, and I linked it up to my nectar card so I got nectar points for the food shop. They also gave me schools vouchers and money off petrol.

              The shop arrived ontime as I booked and paid £5.50 for. Some of the items like fruit was in bad condition but I emailed the help team and they refunded me some of the money. They were also very helpful and the number was free phone so didnt cost me anything extra.

              I wasnt too impressed with the quality of the fresh food, but as I was buying a lot of alcohol and party stuff that would be too heavy to carry on the tube it was worth it this time. I also bought a lot of freezer products which were still frozen when they reached my door so I was impressed with that.

              I can recommend Sainsburys online if you are going to buy a big shop, and have a nectar card. You can spend your points online just go to the nectar site first to get an e voucher.

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              02.01.2011 23:11
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              If you're looking to do your supermarket shop online....try Sainsburys first

              I do my supermarket shop online every week...I was with Tesco for 3 years, Asda for 3 weeks (just wanted to try them out) and Sainsburys for 4 years now.

              I just want to say - overall Sainsbury's is by far the best supermarket to shop with.

              With this recent cold spell, we were pretty much snowed in for a couple of weeks. I knew it was coming, so ordered a few items the week before to make sure we had some food in stock, in case of emergencies.

              The delivery driver told me, because of the chance of snow, some people were ordering £700+ of groceries in just order....stockpiling. The delivery men must have worked their socks off that week, yet as always, was polite friendly and chirpy.

              I hardly had any subs, and all were pretty similar to what I ordered...but the most impressive thing was during Xmas week when the snow was over a foot high in our road.....up came the Sainsbury van, like a triumphant santa battling the elements.......I'm not even sure how he got up my drive.......but there he was - happy as a sandboy......and not one substitution.

              We very near gave him a round of applause when he arrived at the door.......

              What is interesting about Sainsburys deliveries.....if they are so much as one minute later than your scheduled order time, they give you a £10 voucher off your next shop...yes!!! really!!!!

              Over the 4 years I have had some reason to complain..but very rarely........poor quality of meat and potatoes being their main problem. But always had courteous customer service, and a full refund within days.

              If they do come early, I get a phone call beforehand to make sure it's ok.......

              And you have a one hour delivery slot...whereas most of the other companies only offer a 2 hour slot, which can be very inconvenient.

              They seemed to pull out all the stops for their customers during that treacherous weather over Xmas......so credit where credit's due in this case........

              So if you're thinking of shopping online, I really do think Sainsbury's are a good bet.

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                06.09.2010 12:29
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                God bless technology for making online shopping possible!

                At the end of July my five year old came down with chicken pox and we were confined to the house for ten days. This handily co-incided with my husband going away on a business trip. As he skipped out of the door, leaving me surrounded by whingy, spotty, grumpy children and with empty cupboards he cheerfully suggested I try out online grocery shopping. As my 10 month old then started showing signs of coming down with the pox I switched on the computer, distracted the children with Cbeebies and investigated the possibilities.

                The first website I used was WaitroseDeliver (yes I know this is a review about Sainsburys but be patient!), and it was fantastic. Short delivery slots, helpful staff, high quality food, freebies and general loveliness; however the bill wasn't (about £20 more than I usually spend) so I tried Asda next. Asda had very long delivery slots which were totally inconvenient, the food was not nice and mostly shortdated, plus the delivery driver was very surly. Cheap but not worth it, so I tried Sainsbury's next.

                Registering is very easy and took about five minutes. After a quick check to see if they delivered in my area I was in and ready to go. Delivery slots are an hour long starting at 9-10am and ending at 10-11pm. You can book up to 11pm before the day you want it delivered and looking on the site now there is still a slot for tomorrow evening available. Delivery costs £6 for deliveries under £40 (and over £10) but as soon as you go over £40 it reduces and over £100 is free delivery. The reduction in delivery fee depends on the day, on Tuesdays and Wednesdays it goes down to £3.50, Monday and Thursday is £4.50 and Friday, Saturday and Sunday it is £5.50. You can book deliveries up to three weeks ahead. Once you have chosen a delivery slot you have three hours to checkout before you lose your slot.

                Your chosen slot, billing address and current delivery charge all show up above your basket on your shopping page, plus how long you have until you lose the slot. The basket underneath lists out all of your items with the subtotal underneath, you can adjust the numbers of things by pressing the plus/minus buttons next to each item, or you can delete the item from your basket totally. At first I found the whole process utterly time consuming, searching for all the items that I needed and using the Shopping List function. Here you type in all the things you want to buy e.g. milk, biscuits, wine and get it to search the website for you. You can also search by using the Groceries tab at the top and then search by aisle. Having shopped with Sainsburys for a couple of months now, I simply choose Usuals and then by List and it shows everything I have bought in the past. I just go down the list and add the things I want this week to the basket. You can also choose Usuals by Aisle or just one particular past order. Once I have added everything I want, an easy process that takes less than ten minutes, I use the search box for any extras before proceeding to the Great Offers Tab. All the current special offers are displayed, so no searching around the shop for the best deal, its all clearly laid out. Sometimes I stockpile some of the better offers but it is so much easier than reading all the little shelf tags. When I am out of inspiration for meals I do have a little look at the Recipes and Ideas tabs which list yummy things you can make with Sainsbury's ingredients. It features many of the recipes found on the free recipe cards, plus many more which have been rated by other users. You can save the recipes to look at later and also can add all the ingredients to your shopping trolley with one click of the button. I particularly like the hummous recipe.

                Even with stockpiling etc I worked out I am spending at least £20 less per shop than I was when I was visiting the supermarket every week. No impulse buys or added items bought because I was hungry. No children pestering me for things they see on the shelves and no petrol to get there. Also as Sainsbury's list all the prices by item and by weight I can see at a glance which is the best value for money deal and can delete things from my basket without having to return them to the shelves. Once a week I sit down with my list, meal planner and recipe books and spend less than 30 minutes ordering the shop to be delivered at a time to suit me. I have had my shopping delivered late at night and early in the morning and love it!

                I have heard lots of funny stories about the substitutions made my supermarkets when your original items are not available, but this hasnt been the case so far with Sainsburys. I have had only ten substitutions in the 6 deliveries I have had from Sainsburys and they have all been common sense ones I have been happy to accept e.g. Cod fillets for Pollock, two boxes of six eggs instead of one box of twelve etc. Any thing you are not happy with will be taken away by the driver and your account credited. All my deliveries have arrived on time, with polite and helpful drivers who take away the bags from previous deliveries. With the one hour delivery slot you are not waiting around in the house for ages and the whole process is painless. On a couple of occasions I have wanted to add more things to the list after I have checked out; Sainsbury's let you amend your order up until 11pm the night before your order is delivered, which has saved my bacon several times when we have run out of something crucial. The fresh produce has not been waitrose quality or variety but looks and tastes good, as well as lasting very well. I always assume its a middle aged lady packing my Sainsbury order (dont know why!) as I get a wide range of sell by dates that last the week, whereas with Asda everything went off in the first three days. The final cherry on the cake is that I can collect my Nectar points online as well, by registering the card on the site or using the new Nectar search bar. Super.

                I can't believe I dragged two reluctant and whingy children around the supermarket for so long. For the twenty days we were confined to the house we had a constant supply of fresh healthy food and weren't reliant on someone else's kindness! After the children got better I have continued to shop with Sainsburys and am enjoying my extra free time. Unless Sainsbury's change significantly I will be shopping with them for the conceivable future.

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                  14.03.2010 14:38
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                  Great service from this online shopping facility which I will definitely be using again!

                  INTRODUCION

                  Before Christmas, we decided to do an online shop with Asda just to give it a try, we had never had an online shop before from any shops, but thought we'd give it a go, see if it was any better than going to a packed shop full of old dears chatting in the ailes and mums dragging their screaming children around, we ordered our usual and spent over £100 on the shopping, chosing our date and time of the delivery, the deliver slot was annoying been between 12 and 6pm, which was the first bad point of Asda online shopping as it meant we couldn't do anything pretty much all day!
                  When the online shop arrived, half of the food was missing, but we had been charged for it all, and the delivery was 2 hours late. After trying to get in touch with them, it was a month before I got any kind of refund from them, and even then it wasn't the full amount of the food which was missing!!! We vowed never to do an online shop again, until I joined up to Sainsbury's baby club when I discovered I was pregnant in January, and I got a £10 off first online shop, we were aprehensive, but we decided that this month we would use the £10 off and do the online shop with Sainsbury's...


                  Navigation

                  The website is pretty simple to use, you have to sign up before you do any shopping, this takes a couple of minutes and then you can get on with the shopping.

                  You can write in a "shopping list" all of the things you need, and then it will take you to each of the "ailes" one at a time to pick these items up (you can choose from all the branded items as well as the sainsbury's own brand items), or you can decide to search through the ailes one at a time (which is good if you aren't sure what you want!).
                  Everything you put into your basket is in your basket over in the right hand corner and is very easy to delete items from, and keep an eye on how much you are spending!

                  Navigation is simple, and even when I was doing my first ever shop, it took me just an hour, compared to almost 3 hours with Asda!!!!!
                  Once you have done a shop with the online service, next time you go, everything you bought last time is saved in your "my items" section, where you can go and pick all the things you usually buy simply without having to search for them! This cuts down the time spent on the site even more as it means all the things you normally buy are there waiting to be picked.


                  Purchasing items

                  When you come to buy the items you go to the checkout, and confirm you have everything in your basket, you are given a price, and then choose a devlivery slot, which unlike Asda are only an hour apart (so you can have 7-8am, 8-9am, 9-10am etc etc) and are priced from £3.50 up to £6.50 depending on when you want your items delivered.

                  From here, your delivery slot is saved for a few hours, until you complete the order.
                  You can then enter any E Vouchers you may have (look out online for free E vouchers giving you free delivery and money off!), these will come off at the end of the transaction!

                  Once this has all been done, you can then enter your bank details to pay for the shopping, this does not come out of your bank until the day of your delivery, so if you have booked your delivery for 3 weeks time, not a penny will come from your account until the day of your delivery, this is incase prices change of you update your order at a later date. I liked this especially as it meant I could put the order in before we were paid this month, and knew we had shopping on the way, but that it wasn't to be paid for until pay day! It meant a bit of a weight off my mind really!!!
                  You will then get an email (to the email address you registered with), with an invoice telling you what you ordered, when it is due to be delivered and the price!


                  Updating your order after it has been completed

                  You can update your online order right up until the day before the delivery is due (I think it is up until 1pm the day of the delivery if you have a late delivery booked, and up to 9am if you have an early delivery, and 12am the night before if you have a very early morning delivery!).
                  This is very simple, you go back onto the website, log in, and go to "your orders", here you will click on the order you have put in, and you have around 3 hours to update the order before you will lose your delivery slot.

                  Updating your order can be adding things to your order which you may have forgotten the first time around, deleting items which you no longer want or need, or changing the amount of items you have ordered. It's simple!!!!
                  Once you have updated your order, you MUST remember to check out again, this might involve putting your bank details in again, and you will again get a confirmation email- if you do not check out again, the order will not be received (not even the first one you put in) and you will not get your items. Don't worry about putting your bank details in again, you WILL only be charged the once, this is just to update their computers with the amount you owe them when your shopping comes! You will not need to re book your delivery so long as you completed the update within the time it told you at the beginning (this clearly comes up on the screen so you won't miss it!), but as I said earlier it is around 3 hours it is held for you.


                  Delivery

                  We booked our delivery for between 1pm and 2pm on a Tuesday afternoon, this cost £3.50, after the problems we had with Asda, I wasn't expecting it to be on time, so I was very shocked when my door knocked at dead on 1.30pm- right inbetween the two times!

                  The man who delivered my items was lovely, he was very friendly and gave me my receipt (which is just like the receipt you get in a shop, I also got my Petrol voucher which I wasn't sure I would get with doing the online shop! I also got the Kids School vouchers which are out at the moment-again I was shocked at that! He was really friendly and said "Thank you for shopping with us", and helped unload all the bags from the crates, which is something Asda didn't do, they just left the crates at my door for me to unload, maybe this delivery man only unloaded as he saw I was pregnant, but either way, it was very nice of him.
                  I had one item substitued which came in a blue Sainsbury's bag so I could clearly see which is was, and the delivery man told me exactly what had been substituted and if that was ok, and if not he could take it away and I would be refunded, in my case it was fine as it was only a chocolate treat for me and my husband!!!!!

                  The payment for my delivery went out the morning of the delivery, and was exactly correct, my E Voucher had come off the price and not a penny was out (which again is unlike Asda who charged me £10 more than I was meant to pay!).

                  All in All

                  I will definitely be using Sainsbury's online service again! In fact we are planning on doing it every month from now on! With my morning sickness I was unable to go into the Supermarket due to the smells in there, and so doing the online shop was really helpful for me, and it meant no stress of having to go around the shop! It is great if your on a budget as not only can you keep an eye on the amount, but also if you have kids who moan they want this and that in the shop, you don't have that so you end up spending less anyway!!!! No impulse buying!!!!!
                  A huge 10/10 for Sainsburys.com for all of the catagories: website useage/price/delivery/friendliness/effiency.

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                    26.02.2010 21:58
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                    Ideal for busy people

                    I am a fairly regular online shopper and being able to do the grocery shop online is great for me as I work full time as well as attending a part-time college course, so being able to do my shopping in my lunch hour or at the weekend and have it all delivered the following day is great for me.

                    When you log onto the Sainsbury's website there is a grocery option, this takes you to their online food section where you can check that your postcode is within their delivery area.

                    If it's your first time using them you will need to register your details (don't forget your clubcard so you can still earn your nectar points), after that you can just input your username and password.

                    First thing to do is book your delivery slot (no point ordering if it's fully booked when you need your delivery). I like Sainsbury's delivery slots as they are an hour long rather than 2 hours which most other supermarkets offer. If you spend over £100 on a Tuesday, Wednesday or Thursday your delivery is free, otherwise the cost ranges between £3.50 and £5.00 if you spend over £40 (otherwise delivery is £6).

                    Then time to do your shop, you can either view the offers or by aisle type (e.g. frozen, fresh, drinks). You can search for individual items, or input a whole shopping list. I quite like to take my time looking at whats on offer and planning meals for the week (if your at home you can check your cupboards to make sure you have everything you need). Also, if you've shopped with Sainsbury's before you can look at your usual purchases. They also offer ideas, recipes and tips if you what to try something new.

                    Once you have everything you need you can view your trolley and pay with your credit / debit card. You'll recieve an email shortly after confirming your order and your delivery time, all you need to do is wait. If you do need to add anything you can usually do so up until 9pm the day before your delivery is due.

                    I've always found the drivers polite and helpful and the one time that I did have items missing I emailed them and they credited my account (although slightly annoying I had to go to my local shop).

                    I'd recommend online shopping with Sainsbury's to save time, view offers and have someone else carry all the heavy purchases! Just remember everyone is human and occasionally they do make mistakes.

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                      23.02.2010 21:48
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                      have a look

                      When you go onto sainsburys.co.uk you will see the main colours are an orangey red which are the colour associated with Sainsburys and the colours you will find in their supermarket.

                      On their homepage there is a big box to the left of the page with different and offers in and if you watch it they will change.

                      Going across the top of the page are different categories such as home and appliances and toys and games. If you was to click on one of these, for example toys and games it will take you to a new page which more categories on the left hand side such as action figures, dolls and table games.

                      This site is also good to look for jobs and is great for finding recipes. If you dont know wherre your nearest store is then you can use the store locator.

                      The delivery is a reasonable price, for standard delivery they charge £3.95 which will take between 3-5 working days. Next day delivery costs £4.95 so it isnt that much more to get next day.

                      In conclusion this site is very easy to shop and find your way around. Also it comes with extras such as recipes so its not just for shopping.

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                      13.02.2010 18:34
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                      A great experiance which was a surprise

                      I started shopping this week at Sainsburys, having previously used another store.

                      I expected it to be costlier being what I always termed a "posh" shop. I was unexpectedly surprised, I started by having a list of all the items that I needed. Just so I didnt forget anything.

                      I went onto Sainsburys.com and registered, which was easy with the help of Roboforn, checked the details and clicked register, it was that easy, I then went to the grocery slot and booked my delivery time. I selected a Monday, mainly because I like to shop the beginning of the week and top up at the end of a week. I noticed it was cheaper to deliver on a Monday £3.50 as long as I spent £40, if not its £6 which is alot of money if you dont want a big shop.

                      I typed in all my items, one at a time into the search box and choose the items I wanted, after they showed me a picture and I put in the quantity, it was easy one click and they`re added to your basket.

                      Once I had added my needs, I went browsing through the offers and deals, which I find is a great idea, because if your in store you miss alot of these. I added my bargains and noticed I was on £34, so my next thing was to type in Basics and see what own brands they do .

                      I was amazed 15 pages of items, I never realised, I couldnt believe it, what value for money (two toothbrushes for 10p) I dont know anywhere where they sell them that cheaply.

                      I went through all the products and clicked on quite a large number, basically to fill my basket upto £40.

                      I seemed to buy loads and after clicking check out, I put in my credit card number and Nectar points number and printed out my receipt.

                      The Sainsburys delivery guy ( a very pleasant man who was quite chirpy)brought my delivery on Monday and seemed to bring the shop in, I didnt realise I`d ordered so much stuff. In fact there wasnt enough room in the cupboards for it.

                      I`m now a serious Sainsburys fan , although I will try another store to see whats that like. I alway thought Sainsburys was expensive but I found it represents good value and am already a fan of some of their basics ranges.

                      Good on you Sainsburys , a great website, good value for money and a friendly smile

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                      04.02.2010 17:00
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                      I'll definitely be shopping with sainsburys.co.uk again!

                      Being a bit of a luddite at heart, I had avoided doing my supermarket shopping online until relatively recently. Despite being a big fan of buying books, films, CDs, even clothes over the internet, the idea of getting groceries just seemed a step too far. I like to be able to see exactly what I'm getting, particularly when it comes to fruit and veg and I wasn't sure I would entirely trust someone else to do the legwork for me.

                      What spurred me on to try out shopping from sainsburys.co.uk was their Christmas sale. My local Sainsburys has a great range of gifts, and a particular favourite of mine is the Champneys range of bath products. But going round my local store in search of some New Year's bargains, I was greeted with an array of 'Sorry, this product is out of stock' stickers below the blank shelves on all my favourite things- they'd obviously been snapped up by savvy bargain hunters while I'd still be lounging at home stuffing my face with left over mince pies.

                      Back at home, I headed straight for the Sainsburys website. Along the top was an orange bar featuring different shopping categories- Food & Drink, Home & Garden, Appliances etc. I was puzzled at first- there was no section for gifts, and none for toiletries, which were the main things I was after in the sale. Disappointed, I went into Food & Drink, and clicked on 'Buy groceries', hoping to console myself with cut price alcohol and chocolates. Lo and behold, a whole new bar of categories opened up before my eyes, containing all the usual food and drink sections (fresh, frozen, bakery, off license etc), but also Health & Beauty, Newsagent, Pet and Household. This was obviously where the goods were!

                      Once I'd figured out how to get into the shopping part of the website, browsing the subcategories was easy and convenient. Within each broad category, you are given a list of more specific categories, and sometimes you can narrow it down even further. Clicking on Food Cupboard, for instance, you are presented with 15 subcategories- cereals, jams and spreads, tinned & canned foods etc. Clicking on these sections will present you with even narrower categories, with the option of viewing special offers in each category. Once you've picked the specific product you're after, you are presented with a list of all available versions of the product, each with a small picture so it's easy to find exactly what you're after. Alternatively, you can search for a specific product by name in the search box at the top.

                      Once you've found what you're after, you simply click 'add', and enter the quantity you want, and it will be added to your basket. I was very pleased with the range of products available- all the bargains that had sold out in store were still in stock on the website at their sale prices, and plenty more besides! I ended up with a much fuller basket than anticipated, as I kept spotting new bargains!

                      Checking out is quick and simple- you fill in your details, and choose a password which will save you from having to type it all out again the next time you shop online. One thing to bear in mind is that the 'total' totted up at the end of your list is often more than you will actually pay- that's because discounted items don't register until your payment is processed. So don't be dismayed by the fact it looks like you're paying full price- your discounts will be taken into account when you're charged. Having confirmed your order, you pick a delivery slot, by date and hour (any time from 9am to 11pm, so there's something for everyone). There are several different price brackets- £5.50 for delivery in the next three days, and £3.50/£4.50 for later dates. If you spend under £40, there's a flat rate of £6, but orders of over £100 can be delivered free on Tuesday, Wednesday or Thursday (slightly random, I know!).

                      I was a little apprehensive before my order arrived- would all the items be there? I noted from the website that Sainsburys would offer substitutes for any items not in stock, which the delivery person would inform you of and you could choose to accept or decline (and send it back with the delivery person). You can choose not to be offered substitutes if you'd rather not, but I was curious to see how this would work, so I opted in. I'm glad to say I didn't have the chance to check it out though- all the items in my order were present and correct!

                      The friendly delivery guy actually arrived 15 minutes early- fortunately I was in, but if I hadn't been, this could have caused problems for me and him! My delivery arrived in crates, with a couple of plastic bags and a lot of loose items. It didn't take long to unpack the crates, and the delivery man was soon on his way again, leaving me to peruse my shopping. I was really pleased with everything I bought- it was all of a quality I would have chosen myself and no dud fruit or veggies had been palmed off on me, I'm glad to say!

                      I will definitely be using sainsburys.co.uk to shop again- the whole process was convenient and simple. The only negatives about the experience were the slightly early delivery, and the fact that electronic items had to be ordered separately, with their own delivery charge. But Sainsburys still scores a highly respectable 4 stars!

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                        12.11.2009 23:38

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                        I went into currys to buy several kitchen appliances - a dishwaher, fridge and washing machine. I asked for a discount on the whole lot for a bulk purchase and was told they didn't do discounts, but if I found it cheaper anywhere else, then they would price match it.Well, I did find it cheaper at sainsburys. I ordered it from their website, had it delivered the next day and got 3000 nectar points.The delivery drivers were courteous, took the packaging away and offered to install the appliances at no extra cost ( the plumbing wasn't ready so I declined).Overall, a prompt delivery and excellent value.

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                        30.07.2009 15:40
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                        Definitely an online site I'm happy to recommend

                        I have a Sainsbury's store less than 2 minutes walk from my home but I've been using sainsburys.co.uk for grocery shopping for about 12 months now. Why order online when there's a store so close, you might ask? Well that's because basically about once a month I order items for the office such as can drinks, tea, coffee, cereals, fruit, dishwasher supplies, cleaning products, etc. When I'm ordering 20 boxes of cereal and 100s of can of soft drinks and tea and coffee in bulk, I'm certainly not going to be able to carry all that myself when we can have it delivered straight to our office kitchen!


                        THE SITE

                        The site itself is very ORANGE obviously to go with their Sainsbury's logo which itself is orange, I try not to concentrate on the fact that there is just SO much orange on my screen when I log into the site.

                        It's very easy to navigate the site and I find the pages refresh very quickly and to date I've never experienced delays in page changes or hiccups with payment processing.

                        It's fairly easy to set up an account with the site and once you do so, all you need is your username and password to get into the site each time you want to place an order. I trust Sainsbury's with my credit card details so I leave them stored there for easy payment and quicker checkout and have not encountered any issues with this to date.

                        The home page is quite well organised - once you're logged in you can choose from tabs such as "food & drink", "home & garden", "Finance", "More stores", etc. I'm not going to list all the tabs as you can just go along to http://www.sainsburys.co.uk quite easily to see for yourself. Usually half way down the page on the home page is the "Latest from Sainsbury's" with special offers which might be of interest.

                        Below the offers section you have things like "online community" where you can share recipes and ideas with guess who? Yes, their online community! There's also a recipe and tip finder and store locator as well as a link to their spiel about their corporate responsibility as a responsible retailer. Personally I'm not very good at following other people's recipes but there are some interesting recipes available which some shoppers will find really valuable.


                        DELIVERY

                        Sainsbury's charges £4.95 for standard delivery between Monday to Friday from 08:00 to 18:00 but not on public holidays. They do a next day delivery on a few products which costs £6.95. If your order is over £40 but under £100 there are variable rates between £3.50 and £5.50 which are listed on the site when you actually place the order. I usually order items totalling well over £100 so am entitled to free delivery (for £100 or more in order value) on Tuesdays - Thursdays. You can even pick your time slot to the nearest hour for delivery. Once my delivery was 5 minutes after the time slot which I had requested and I was given a £10 voucher for the delay which was quite nice considering I was in the office all day anyway and 5 minutes made no difference to me either way. I used the voucher with my next order and had no problems with processing the code on the voucher.

                        Although the website says the delivery drivers will only deliver your order to the ground floor of the building if you are having your items to an office block, the drivers have always brought our order up in the lift and delivered them to our kitchen.


                        ORDERING

                        When you first order from the site you can browse products in various ways, either by departments or just by typing into the search box and clicking "Go". I find using the search box the easiest way to source what I need as I can just type in "diet coke" or "bananas" and the results will be narrowed down to the results I need quickly rather than searching by department by clicking "Food & drink", then Groceries, then choosing from options such as Fresh food, Bakery, Frozen, Drinks, Baby, etc.

                        You might be confused with some of the special offers when you add items to your trolley initially as it might say a product is on offer at half price or 30% off - as you enter the number of items you want they will appear in a shopping trolley to the right of the screen but with the original price, so it seems as if the discount hasn't been applied even though it will say beneath the product that it's on offer and the offer price. The discount doesn't get applied until you get to the checkout stage so this can be a bit confusing. As someone who uses the site regularly I know it will apply the discount but it can be disconcerting and I always make sure I order enough items so that the total will be well over £100 when the discount is applied. For example, on a recent order my total was showing as £183 until I went to checkout and then it came to about £145.

                        One thing you might need to be aware of is the substitute option. If Sainsbury's don't have the exact item you order in stock they can substitute it with other items. Until recently I left this option checked so they could substitute items out of stock but they did some silly substitutions so I changed the settings so that they will supply the exact items on the order.

                        You might think having items substituted is not a big deal but let me explain: I ordered several 6 packs of diet lemonade and several 6 packs of regular lemonade, and they didn't have the diet, so they substituted the diet for regular lemonade which made no sense. Why would they replace an item with another item which I've already got in the order anyway? They did the same thing with something else which was similar, a diet product substituted with a non diet product so I sent them back on all occasions explaining that I didn't need so many of the non-diet as I'd already ordered those anyway.

                        It really is helpful to me as a customer that I can easily see what I ordered last time so I can quickly add the same items to my shopping trolley. When placing an order you can click on "My usuals" and choose from:

                        * Usuals by aisle
                        * Usuals as single list
                        * Previous orders

                        It's extremely convenient that this feature is available (although I'm assuming other major supermarkets would have a similar feature) as it saves me a lot of time when placing orders. It's also worth mentioning that it's very easy to delete items from your shopping trolley if you've added them in error, you just need to click the dustbin icon beside the item in the shopping trolley.

                        When placing your first order you can insert your Nectar Card number for your rewards to be allocated to which will be remembered for future orders.

                        A slight niggle I have with the ordering process is that when I print out the order once it's been placed for my records, it prints not only the order but several pages worth of adverts too which is a tad annoying as it's a waste of paper. The "print order" option should just print the order and not the adverts on the screen - most recently I printed my order which should have been 1 page but 6 pages came out in total.


                        CUSTOMER SERVICE

                        Whenever I've sent products back a refund has been issued very quickly to my card and an email sent to confirm them to my registered email address. I've even had phone calls from the supervisor at the branch where the items are packed who apologised for the substitutions and advised me of the "no substitutions" option and she also kindly said she would make a point of double checking our future orders.

                        The delivery drivers (a different one each time it seems) are always polite and cheerful and make sure I'm happy with the order before rushing off. Any time we've had frozen items; these have been packed in separate bags and unloaded first. Any substituted items are clearly pointed out and not once when items were sent back was I made to feel a nuisance for doing so. I really do have to compliment the delivery staff and customer service staff that I've dealt with over the telephone as providing a first class service.


                        OTHER SITE INFO

                        There are various other areas to explore on the Sainsbury's website such as information about returns policy, buying guides, recruitment, graduates, Active Kids, etc. There is also "More stores" from where you can choose from things like Electricity & gas, Business gifts, Broadband, etc.

                        If you click on Sitemap at the very bottom of the screen you are taken to a textual page from where you can see at a glance all the different links and their sub-categories that are available on the site.


                        OVERALL

                        Overall I would rate my satisfaction with using sainsburys.co.uk for online ordering as a strong 9 out of 10. It's definitely a site I intend to continue using for a long time to come.

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                          28.07.2009 14:45
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                          Brilliant service

                          I used to shop at sainsburys but stopped as they got too expensive, i used their online shopping service for almost 2 years and in those 2 years i can say i never had a problem with them. The website is easy to use, it stores your old shopping lists so you can click through them and find the things you buy every week and add them to your shopping list. The delivery drivers are polite and on the odd occasion they have been late they give you a £10 voucher off your next online shop, even if they are 1 minute late!!!!! I have never had items missing from my order and if they don't have an item in stock they always replace it with a better item at the same cost. The fruit and veg is always fresh and any fresh food has the best use by dates on it. The only thing that has stopped me shopping with them is that their prices have risen in the past year and i found my shopping bill had risen by around £20-£30 a week. The deliver driver will even wait while you unpack your shopping so you can give back your carrier bags to recycle, this is a service i have only found with sainsburys. Also on the website they give you meal ideas for the whole family and you can find all the ingrediants on the website and add them to your shopping list, the feed your family for a fiver section is also very good if your on a budget, wich many familys are. i have made a few of the recipies and found them to be tasty and even the kiids liked them. Sainsburys do offer the best online delivery service, but its a shame the price doesn't match the other supermarkets.

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